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Compare Nextiva and Talkroute 
Featured Products
At a Glance
Market Segments
Small-Business (78.2% of reviews)
Small-Business (92.9% of reviews)
Entry-Level Pricing
Starting at $15.00 1 User Per Month
$19 per account, per month (not billed per user)
Nextiva
Star Rating
(3,435)4.5 out of 5
Market Segments
Small-Business (78.2% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $15.00 1 User Per Month
Browse all 6 pricing plansTalkroute
Star Rating
(43)4.6 out of 5
Market Segments
Small-Business (92.9% of reviews)
Pros & Cons
Entry-Level Pricing
$19 per account, per month (not billed per user)
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Nextiva excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Talkroute. Users appreciate its reliable functionality, with one reviewer noting, "The product functions as expected, and we haven't encountered many problems with it."
- Users say that Talkroute offers a more streamlined experience, particularly for those who prefer simplicity. One user highlighted the ease of setting up a call menu in just ten minutes, stating, "Everything feels straightforward and not confusing," which can be a major advantage for small businesses looking for quick implementation.
- Reviewers mention that Nextiva's customer support is a standout feature, with many users praising the excellent assistance they receive. One user noted, "The customer support is excellent, and I use it daily," indicating that help is readily available when needed.
- According to verified reviews, Talkroute shines in its voicemail system, which allows for easy transcription and email delivery. This feature helps users manage their messages efficiently, as one reviewer stated, "Having my messages transcribed and delivered to my email allows me to easily forward them to the appropriate staff member."
- G2 reviewers highlight that Nextiva provides valuable features for call management, with users specifically mentioning the call recording functionality as instrumental for quality assurance. One user remarked, "I find the call recording feature particularly valuable for my small business," showcasing its importance for effective communication.
- Users report that while both platforms are scalable, Talkroute's integrations and accessibility features are particularly well-received. Reviewers appreciate the ease of integrating with other tools, with one user stating, "The overall experience feels much lighter and more streamlined," which can be crucial for businesses looking to enhance their operational efficiency.
Pricing
Entry-Level Pricing
Nextiva
Core
Starting at $15.00
1 User Per Month
For small teams! Reliably run your business and communicate with your team and customers through unified voice, video, SMS, and digital channels with instant setup, no hardware, centralized conversations, and built-in tools for productivity, collaboration, and responsiveness.
- Inbound & Outbound Voice
- Business SMS
- Video Meetings
Talkroute
BASIC
$19
per account, per month (not billed per user)
Included Features:
- Local & Toll Free Numbers
- Incoming & Outgoing Calling
- Text Messaging
Free Trial
Nextiva
No trial information availableTalkroute
Free Trial is available
Ratings
Meets Requirements
9.0
2,766
9.0
20
Ease of Use
8.7
2,802
9.8
27
Ease of Setup
8.4
2,093
9.5
25
Ease of Admin
8.6
1,986
8.8
8
Quality of Support
9.0
2,752
9.2
20
Has the product been a good partner in doing business?
8.8
1,967
8.8
8
Product Direction (% positive)
8.3
2,653
9.4
20
Features by Category
Channels
9.4
195
Not enough data
7.9
177
Not enough data
7.7
174
Not enough data
8.2
180
Not enough data
8.2
169
Not enough data
Generative AI
7.6
85
Not enough data
Functions
8.7
175
Not enough data
8.6
174
Not enough data
8.8
175
Not enough data
8.1
172
Not enough data
8.2
170
Not enough data
8.5
178
Not enough data
8.5
170
Not enough data
8.4
166
Not enough data
Agentic AI - Contact Center
8.8
12
Not enough data
9.3
12
Not enough data
9.3
12
Not enough data
9.3
12
Not enough data
Administrative
8.3
168
Not enough data
9.1
176
Not enough data
8.9
176
Not enough data
8.4
166
Not enough data
8.3
161
Not enough data
Platform
8.1
468
Not enough data
8.6
668
Not enough data
8.6
586
Not enough data
8.9
694
Not enough data
8.8
607
Not enough data
8.3
504
Not enough data
8.6
605
Not enough data
Generative AI
7.7
296
Not enough data
Workforce Management
8.8
609
Not enough data
8.7
567
Not enough data
Call Center Infrastructure (CCI)
8.9
9
Not enough data
8.9
9
Not enough data
8.9
9
Not enough data
8.9
9
Not enough data
Administrative
8.7
596
Not enough data
8.7
626
Not enough data
Basic Communication - Cloud PBX
9.2
27
9.4
9
9.0
28
9.7
6
9.3
27
9.3
5
8.5
25
9.7
6
8.7
26
Not enough data
9.1
27
9.7
6
Advanced Features - Cloud PBX
9.1
27
9.7
5
9.2
28
Not enough data
9.2
28
Not enough data
9.2
26
Not enough data
Platform Basics - VoIP Providers
8.6
61
Not enough data
8.7
67
Not enough data
8.4
60
Not enough data
8.1
61
Not enough data
8.0
57
Not enough data
7.9
57
Not enough data
Basic Communication
9.2
1641
|
Verified
8.9
16
|
Verified
7.9
902
|
Verified
Feature Not Available
8.3
1048
|
Verified
9.5
14
|
Verified
7.7
835
Feature Not Available
8.6
1160
|
Verified
Feature Not Available
9.1
1341
|
Verified
Feature Not Available
Agentic AI - VoIP Providers
7.8
43
Not enough data
8.1
42
Not enough data
7.8
43
Not enough data
7.8
43
Not enough data
Access
8.0
909
9.3
12
|
Verified
8.2
903
Feature Not Available
8.5
1039
|
Verified
9.0
13
|
Verified
Advanced Features
8.3
1176
|
Verified
9.4
13
|
Verified
8.6
1241
|
Verified
9.5
13
|
Verified
9.1
1480
8.9
16
|
Verified
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
8.3
8
Not enough data
7.9
8
Not enough data
8.3
9
Not enough data
8.8
8
Not enough data
Extensions
8.5
150
|
Verified
Not enough data
9.1
158
|
Verified
Not enough data
8.8
148
|
Verified
Not enough data
Features
9.2
181
|
Verified
Not enough data
8.5
153
Not enough data
8.3
144
|
Verified
Not enough data
9.0
157
|
Verified
Not enough data
8.4
148
|
Verified
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
Nextiva and Talkroute are categorized as VoIP Providers and Cloud PBX Platforms
Unique Categories
Nextiva is categorized as UCaaS Platforms, AI Voice Assistants, Contact Center, and Call Center Infrastructure (CCI)
Talkroute has no unique categories
Reviews
Reviewers' Company Size
Nextiva
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Talkroute
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
6.0%
Insurance
5.7%
Construction
5.3%
Financial Services
4.6%
Real Estate
4.0%
Other
74.4%
Information Technology and Services
11.9%
Real Estate
9.5%
Automotive
9.5%
Hospital & Health Care
7.1%
Health, Wellness and Fitness
7.1%
Other
54.8%
Discussions
What does nextiva do?
3 Comments
SC
Phone Systems for businessRead more
What is VoIP feature?
3 Comments
JB
Voice over Internet Protocol or VoIP is basically phone service using internet connection instead of a regular phone line connectionRead more
Do you think you will be able to implement a "Face Time" feature through your app?
2 Comments
JB
Hi Vicky,
Thanks for reaching out. Great Question!
Currently, Nextiva does not integrate with Facetime. We do offer a variety of video calling...Read more
Who owns Talkroute?
1 Comment
TP
Someone who doesn't care for their small business customers. We were dropped due to our review on their failure to address issues within their own program.Read more
Talkroute has no more discussions with answers
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