Compare Salesforce Service Cloud Software and NAVEX One 
At a Glance
Market Segments
Mid-Market (42.7% of reviews)
Enterprise (52.6% of reviews)
Entry-Level Pricing
Starting at $25.00 1 User Per Month
Contact Us
Agentforce Service (formerly Salesforce Service Cloud)
Star Rating
(7,225)4.4 out of 5
Market Segments
Mid-Market (42.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $25.00 1 User Per Month
Free Trial is available
Browse all 5 pricing plansNAVEX One
Star Rating
(80)3.7 out of 5
Market Segments
Enterprise (52.6% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Learn more about NAVEX OneAgentforce Service (formerly Salesforce Service Cloud) vs NAVEX One
When assessing the two solutions, reviewers found Agentforce Service (formerly Salesforce Service Cloud) easier to use and do business with overall. However, reviewers preferred the ease of set up with NAVEX One, along with administration.
- Reviewers felt that Agentforce Service (formerly Salesforce Service Cloud) meets the needs of their business better than NAVEX One.
- When comparing quality of ongoing product support, reviewers felt that Agentforce Service (formerly Salesforce Service Cloud) is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Agentforce Service (formerly Salesforce Service Cloud) over NAVEX One.
Pricing
Entry-Level Pricing
Agentforce Service (formerly Salesforce Service Cloud)
Starter Suite
Starting at $25.00
1 User Per Month
The simple CRM suite for marketing, sales, service, and commerce.
- Case Management
- Knowledge Management
- Salesforce Mobile App
NAVEX One
NAVEX One Multi-Product Discount
Contact Us
Save up to 20% when you add to or buy multiple NAVEX One solutions
- Choose from hotline and incident management, policy and procedures, training, COI disclosures, or third party risk management. Includes our employee compliance portal, People Hub.
Free Trial
Agentforce Service (formerly Salesforce Service Cloud)
Free Trial is available
NAVEX One
No trial information availableRatings
Meets Requirements
8.6
2,798
8.4
63
Ease of Use
8.4
5,385
8.1
64
Ease of Setup
7.9
4,141
8.0
38
Ease of Admin
8.2
1,536
7.8
28
Quality of Support
8.3
2,574
7.7
57
Has the product been a good partner in doing business?
8.7
1,517
7.3
29
Product Direction (% positive)
8.3
2,753
7.0
59
Features by Category
Ticket and Case Management
8.5
1213
|
Verified
Not enough data
8.4
1208
|
Verified
Not enough data
8.3
1249
|
Verified
Not enough data
8.3
1161
|
Verified
Not enough data
8.1
985
Not enough data
7.9
1171
|
Verified
Not enough data
8.3
1153
|
Verified
Not enough data
8.5
1047
|
Verified
Not enough data
Generative AI
7.7
180
Not enough data
7.6
178
Not enough data
Agentic AI - Help Desk
8.3
58
Not enough data
8.4
57
Not enough data
8.2
60
Not enough data
Communication Channels
8.4
1024
|
Verified
Not enough data
8.6
1210
|
Verified
Not enough data
8.1
853
Not enough data
8.0
810
|
Verified
Not enough data
8.1
769
Not enough data
Platform
7.8
555
|
Verified
Not enough data
8.3
819
|
Verified
Not enough data
8.6
694
|
Verified
Not enough data
8.3
620
|
Verified
Not enough data
8.2
1150
|
Verified
Not enough data
8.2
1167
|
Verified
Not enough data
Administration
8.8
229
Not enough data
8.8
228
Not enough data
8.7
225
Not enough data
Knowledge Management
8.8
220
Not enough data
8.6
212
Not enough data
8.5
210
Not enough data
Compliance
8.7
228
Not enough data
8.7
225
Not enough data
8.6
225
Not enough data
8.6
222
Not enough data
Customer Support
8.1
211
Not enough data
8.2
204
Not enough data
8.0
193
Not enough data
Data Security
8.6
217
Not enough data
8.7
218
Not enough data
9.0
219
Not enough data
9.1
219
Not enough data
Administration
8.6
210
Not enough data
8.9
211
Not enough data
8.9
215
Not enough data
Generative AI
7.5
149
Not enough data
Channels
8.5
122
Not enough data
8.3
119
Not enough data
7.6
118
Not enough data
Design
8.4
116
Not enough data
8.0
116
Not enough data
8.3
119
Not enough data
8.4
119
Not enough data
8.5
115
Not enough data
Generative AI
7.5
112
Not enough data
7.6
111
Not enough data
Usability
8.6
204
Not enough data
8.6
207
Not enough data
8.7
205
Not enough data
Reporting
8.7
204
Not enough data
8.3
198
Not enough data
8.6
201
Not enough data
Generative AI
7.6
179
Not enough data
7.6
180
Not enough data
Platform Basics
Not enough data
8.5
12
Not enough data
9.4
11
Not enough data
9.2
11
Platform Additional Functionality
Not enough data
7.8
10
Not enough data
8.2
10
Not enough data
7.3
10
Platform Data
Not enough data
7.4
12
Not enough data
8.2
12
Not enough data
8.2
12
Generative AI
Not enough data
Not enough data
Quality Assurance
8.8
70
Not enough data
8.7
67
Not enough data
8.7
69
Not enough data
Engagement
8.8
68
Not enough data
8.8
68
Not enough data
8.8
68
Not enough data
Performance
8.7
69
Not enough data
8.8
68
Not enough data
Generative AI
7.7
59
Not enough data
8.0
60
Not enough data
Channels
7.4
275
Not enough data
7.3
269
Not enough data
7.9
273
Not enough data
7.3
266
Not enough data
8.8
280
Not enough data
Generative AI
7.0
217
Not enough data
Functions
7.9
269
Not enough data
8.0
266
Not enough data
7.6
258
Not enough data
7.2
254
Not enough data
7.2
256
Not enough data
7.2
259
Not enough data
7.7
259
Not enough data
8.0
258
Not enough data
Agentic AI - Contact Center
9.2
6
Not enough data
9.4
6
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
Administrative
7.9
255
Not enough data
8.5
260
Not enough data
8.5
258
Not enough data
7.7
247
Not enough data
7.7
252
Not enough data
Workforce Management
7.9
57
Not enough data
7.9
57
Not enough data
7.4
56
Not enough data
7.8
56
Not enough data
7.6
56
Not enough data
Administration
8.2
57
Not enough data
8.3
56
Not enough data
8.4
56
Not enough data
7.6
55
Not enough data
7.7
55
Not enough data
Conversational Platform
8.5
103
Not enough data
8.7
101
Not enough data
8.1
100
Not enough data
8.2
104
Not enough data
Support Automation
8.1
102
Not enough data
8.1
100
Not enough data
8.1
101
Not enough data
8.0
98
Not enough data
Generative AI
7.4
96
Not enough data
7.5
95
Not enough data
Risk Assessment
Not enough data
8.1
7
Not enough data
Not enough data
Risk Control
Not enough data
7.9
7
Not enough data
8.3
7
Not enough data
7.9
7
Monitoring
Not enough data
8.3
7
Not enough data
7.6
7
Not enough data
8.1
7
Reporting
Not enough data
7.6
7
Not enough data
8.1
7
Not enough data
7.4
7
Agentic AI - Third Party & Supplier Risk Management
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
8.3
144
Not enough data
7.9
139
Not enough data
8.2
139
Not enough data
Automation
8.2
143
Not enough data
8.2
143
Not enough data
8.1
143
Not enough data
Artificial Intelligence
7.6
138
Not enough data
7.7
137
Not enough data
7.4
134
Not enough data
Generative AI
7.8
108
Not enough data
7.7
107
Not enough data
7.7
108
Not enough data
Communication
8.5
310
|
Verified
Not enough data
8.6
329
|
Verified
Not enough data
8.4
275
|
Verified
Not enough data
8.5
277
|
Verified
Not enough data
7.8
160
Not enough data
Internal Use
8.3
819
|
Verified
Not enough data
8.3
296
|
Verified
Not enough data
8.5
288
|
Verified
Not enough data
8.4
318
|
Verified
Not enough data
8.5
289
|
Verified
Not enough data
8.7
323
|
Verified
Not enough data
Generative AI
7.3
127
Not enough data
Self-Service Experience
8.6
593
Not enough data
8.3
579
Not enough data
8.3
528
Not enough data
8.0
214
Not enough data
8.4
224
Not enough data
Self-Service Platform
8.4
223
Not enough data
8.6
229
Not enough data
7.6
199
Not enough data
8.5
215
Not enough data
Agentic AI - Customer Self-Service
8.6
7
Not enough data
8.6
7
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
8.6
7
Not enough data
9.0
7
Not enough data
8.8
7
Not enough data
Generative AI
7.9(won by default)
54
Not enough data
8.0(won by default)
54
Not enough data
Process
8.6(won by default)
244
Not enough data
8.6(won by default)
264
Not enough data
8.3(won by default)
225
Not enough data
Channels
8.8(won by default)
273
Not enough data
8.4(won by default)
248
Not enough data
8.5(won by default)
231
Not enough data
8.6(won by default)
232
Not enough data
8.6(won by default)
214
Not enough data
Insight
8.6(won by default)
230
Not enough data
8.8(won by default)
265
Not enough data
8.5(won by default)
204
Not enough data
8.7(won by default)
252
Not enough data
Generative AI
8.0
80
Not enough data
7.9
81
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Survey Management
8.7
30
Not enough data
8.3
30
Not enough data
8.6
30
Not enough data
8.7
30
Not enough data
Process Management
8.3
30
Not enough data
8.4
29
Not enough data
8.8
30
Not enough data
8.6
29
Not enough data
System Management
9.1
30
Not enough data
8.7
29
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform AI Features - Policy Management
Not enough data
Not enough data
Not enough data
Not enough data
Learning Content - Ethics and Compliance Learning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Ethics - Ethics and Compliance Learning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance - Ethics and Compliance Learning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Certifications - Ethics and Compliance Learning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting - Ethics and Compliance Learning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Risk Management
Not enough data
9.0
8
|
Verified
Not enough data
9.3
7
|
Verified
Not enough data
8.6
7
|
Verified
Not enough data
8.8
7
|
Verified
Business Continuity Management
Not enough data
9.0
5
|
Verified
Not enough data
7.8
6
|
Verified
Not enough data
8.3
5
|
Verified
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
7.7
5
|
Verified
Not enough data
8.3
6
|
Verified
Not enough data
7.0
5
|
Verified
Not enough data
7.7
8
|
Verified
Services
Not enough data
7.8
6
|
Verified
Not enough data
9.3
7
|
Verified
Not enough data
8.9
6
|
Verified
Not enough data
8.6
6
|
Verified
Categories
Categories
Shared Categories
Agentforce Service (formerly Salesforce Service Cloud) and NAVEX One share no categories
Unique Categories
Agentforce Service (formerly Salesforce Service Cloud) is categorized as Digital Customer Service Platforms, Contact Center Quality Assurance, Conversational Support, Complaint Management, Customer Communications Management, Contact Center Knowledge Base, Social Customer Service, Live Chat, Help Desk, Contact Center Workforce, Enterprise Feedback Management, Contact Center, Customer Self-Service, and Customer Service Automation
NAVEX One is categorized as Enterprise Risk Management (ERM), Ethics and Compliance Learning, Whistleblowing, Third Party & Supplier Risk Management, Policy Management, and Disclosure Management
Reviews
Reviewers' Company Size
Agentforce Service (formerly Salesforce Service Cloud)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
NAVEX One
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
11.2%
Computer Software
9.2%
Financial Services
7.7%
Manufacturing
4.3%
Non-Profit Organization Management
3.8%
Other
63.8%
Information Technology and Services
11.5%
Hospital & Health Care
10.3%
Computer Software
7.7%
Computer & Network Security
5.1%
Accounting
3.8%
Other
61.5%
Alternatives
Discussions
How is Salesforce Service Cloud being used to enhance operational efficiency and user experience in its specific field?
4 Comments
AB
Salesforce Service Cloud's robust case management system allows your team to track and manage customer cases. This helps ensure that no customer issue falls...Read more
How does Salesforce Service Cloud contribute to creating a more responsive and efficient customer service experience?
3 Comments
JS
Customer 360 and being able to hand off cases effectivelyRead more
Does salesforce have a customer portal?
3 Comments
AK
In recent years, playing at online casinos has grown in popularity, and https://woocasinoaustralia.com is one of the best options out there for those seeking...Read more
Why should my organization invest in an automated ethics and compliance program?
1 Comment
Official Response from NAVEX One
Meeting regulatory and compliance requirements is not enough; most organizations aspire to be a good place to work, as realized through improved employee...Read more
Why is a platform approach beneficial?
1 Comment
Official Response from NAVEX One
A platform approach streamlines your processes, provides a single look and feel your employees understand, and aggregates information for reporting purposes....Read more
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