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Compare Monster VoIP and Nextiva 
Featured Products
At a Glance
Market Segments
Small-Business (90.6% of reviews)
Small-Business (78.2% of reviews)
Entry-Level Pricing
$27.00
Starting at $15.00 1 User Per Month
Monster VoIP
Star Rating
(35)4.3 out of 5
Market Segments
Small-Business (90.6% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$27.00
Browse all 2 pricing plansNextiva
Star Rating
(3,441)4.5 out of 5
Market Segments
Small-Business (78.2% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $15.00 1 User Per Month
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Nextiva excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Monster VoIP. Users appreciate its reliable performance, with one stating, "The product functions as expected, and we haven't encountered many problems with it."
- Users say that Nextiva's implementation process is straightforward and user-friendly, making it easy for teams to get started. One reviewer highlighted, "It is very easy to use, and implementing it for each agent is straightforward," which contrasts with the limited recent feedback for Monster VoIP.
- Reviewers mention that Nextiva offers excellent customer support, with many praising the responsiveness and helpfulness of the support team. A user noted, "The customer support is excellent, and I use it daily," while Monster VoIP users also commend their support, stating they receive prompt assistance when issues arise.
- According to verified reviews, Nextiva provides valuable features like call recording, which users find instrumental for improving communication within their teams. One user remarked, "I find the call recording feature particularly valuable for my small business," showcasing how it enhances their operational efficiency.
- G2 reviewers highlight that while Monster VoIP has a strong focus on customer service, it lacks the extensive feature set and user satisfaction that Nextiva offers. Users have noted the seamless transition to Monster VoIP, but the overall experience seems less robust compared to Nextiva's comprehensive offerings.
- Users report that both platforms have their strengths in specific functionalities, such as video calls and screen sharing, where Monster VoIP scores higher. However, Nextiva's overall higher ratings in critical areas like ease of use and quality of support suggest it may be a better fit for businesses looking for a well-rounded VoIP solution.
Pricing
Entry-Level Pricing
Monster VoIP
Professional Call Center Manager
$27.00
Includes all Basic features and so much more for a manager of a team.
- All Basic Features Plus so much more
Nextiva
Core
Starting at $15.00
1 User Per Month
For small teams! Reliably run your business and communicate with your team and customers through unified voice, video, SMS, and digital channels with instant setup, no hardware, centralized conversations, and built-in tools for productivity, collaboration, and responsiveness.
- Inbound & Outbound Voice
- Business SMS
- Video Meetings
Free Trial
Monster VoIP
Free Trial is available
Nextiva
No trial information availableRatings
Meets Requirements
8.7
23
9.0
2,770
Ease of Use
8.3
24
8.7
2,806
Ease of Setup
9.3
10
8.4
2,098
Ease of Admin
8.9
11
8.6
1,986
Quality of Support
8.6
24
9.0
2,756
Has the product been a good partner in doing business?
9.8
11
8.9
1,967
Product Direction (% positive)
8.1
24
8.3
2,656
Features by Category
Channels
Not enough data
9.4
197
Not enough data
8.0
179
Not enough data
7.7
176
Not enough data
8.2
182
Not enough data
8.2
171
Generative AI
Not enough data
7.6
85
Functions
Not enough data
8.7
177
Not enough data
8.6
176
Not enough data
8.9
177
Not enough data
8.1
174
Not enough data
8.2
172
Not enough data
8.5
180
Not enough data
8.5
172
Not enough data
8.4
168
Agentic AI - Contact Center
Not enough data
8.8
12
Not enough data
9.3
12
Not enough data
9.3
12
Not enough data
9.3
12
Administrative
Not enough data
8.3
170
Not enough data
9.1
178
Not enough data
9.0
178
Not enough data
8.4
168
Not enough data
8.3
163
Platform
Not enough data
8.1
470
Not enough data
8.6
670
Not enough data
8.6
588
Not enough data
8.9
696
Not enough data
8.8
609
Not enough data
8.3
506
Not enough data
8.6
607
Generative AI
Not enough data
7.7
296
Workforce Management
Not enough data
8.8
611
Not enough data
8.7
569
Call Center Infrastructure (CCI)
Not enough data
8.9
9
Not enough data
8.9
9
Not enough data
8.9
9
Not enough data
8.9
9
Administrative
Not enough data
8.7
598
Not enough data
8.7
628
Basic Communication - Cloud PBX
Not enough data
9.2
28
Not enough data
9.1
29
Not enough data
9.3
28
Not enough data
8.5
25
Not enough data
8.5
27
Not enough data
9.1
27
Advanced Features - Cloud PBX
Not enough data
9.1
27
Not enough data
9.3
29
Not enough data
9.0
29
Not enough data
9.2
27
Platform Basics - VoIP Providers
Not enough data
8.6
61
Not enough data
8.8
65
Not enough data
8.4
59
Not enough data
8.2
60
Not enough data
8.0
56
Not enough data
7.9
56
Basic Communication
9.2
21
|
Verified
9.2
1643
|
Verified
9.4
8
|
Verified
7.9
903
|
Verified
8.9
9
|
Verified
8.3
1049
|
Verified
9.4
8
|
Verified
7.7
836
8.8
11
|
Verified
8.6
1161
|
Verified
9.2
19
|
Verified
9.1
1342
|
Verified
Agentic AI - VoIP Providers
Not enough data
7.7
42
Not enough data
8.0
41
Not enough data
7.7
42
Not enough data
7.8
43
Access
8.9
6
|
Verified
8.0
910
9.3
10
8.2
904
8.7
9
|
Verified
8.5
1040
|
Verified
Advanced Features
8.3
14
|
Verified
8.3
1176
|
Verified
8.6
12
|
Verified
8.6
1241
|
Verified
8.2
14
9.1
1481
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
8.3
8
Not enough data
7.9
8
Not enough data
8.3
9
Not enough data
8.8
8
Extensions
Not enough data
8.5
152
|
Verified
Not enough data
9.1
160
|
Verified
Not enough data
8.8
150
|
Verified
Features
Not enough data
9.2
183
|
Verified
Not enough data
8.5
155
Not enough data
8.3
146
|
Verified
Not enough data
9.0
159
|
Verified
Not enough data
8.5
150
|
Verified
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
Monster VoIP and Nextiva are categorized as VoIP Providers
Unique Categories
Monster VoIP has no unique categories
Nextiva is categorized as UCaaS Platforms, AI Voice Assistants, Contact Center, Call Center Infrastructure (CCI), and Cloud PBX Platforms
Reviews
Reviewers' Company Size
Monster VoIP
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Nextiva
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Insurance
15.6%
Legal Services
9.4%
Business Supplies and Equipment
9.4%
Wholesale
6.3%
Marketing and Advertising
6.3%
Other
53.1%
Hospital & Health Care
5.9%
Insurance
5.7%
Construction
5.3%
Financial Services
4.6%
Real Estate
4.0%
Other
74.5%
Alternatives
Discussions
Would it be possible to add a voicemail transfer button? Is it also possible to add "retrieve call"
1 Comment
Official Response from Monster VoIP
Bryon- We greatly appreciate your feedback and will take this back to our product team!
-Monster, the happy phone company Read more
Monster VoIP has no more discussions with answers
What is VoIP feature?
3 Comments
JB
Voice over Internet Protocol or VoIP is basically phone service using internet connection instead of a regular phone line connectionRead more
Do you think you will be able to implement a "Face Time" feature through your app?
2 Comments
JB
Hi Vicky,
Thanks for reaching out. Great Question!
Currently, Nextiva does not integrate with Facetime. We do offer a variety of video calling...Read more
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