# Monster VoIP Reviews **Vendor:** Monster VoIP **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.3/5.0 **Total Reviews:** 35 ## About Monster VoIP Say goodbye to complex business phone systems Give your business the phone system it needs to thrive with feature-rich business phone solutions. Whether you’re a small business looking for a powerful phone system or a larger company looking to scale — Monster VoIP has you covered. A feature-rich business phone system: Give your company the calling functionality, agility, and support it needs to excel in the digital age with Monster VoIP's powerful cloud PBX system. Simplify your business phone solution with Monster VoIP. Discover best-in-class solutions that support your business, its people, and its processes. Book a meeting today to explore your options. Monster VoIP offers fully hosted Enterprise Phone Systems that include Mobilty, SMS, Screen Sharing, Click2Call and CRM Integrations. ## Monster VoIP Reviews ### 1. Monster Voip Review **Rating:** 3.0/5.0 stars **Reviewed by:** Engr Aijaz Ali K. | Project Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2023 **What do you like best about Monster VoIP?** Monster Voip helps my business to grow by meeting with my team with strong solutions for business. I like its very good PBX & strong video conferencing with all needs. **What do you dislike about Monster VoIP?** If new customer signup he must wait at least one day for activation of his account, and some tools are still not very good like video conferencing calls still not best quality . **What problems is Monster VoIP solving and how is that benefiting you?** Monster VoIP solves problems related to my business, I create the digital transformation of my business m I contact my team through the contact center.it helps me to get results from my team. ### 2. Outstandingly connectivity with simple setup **Rating:** 5.0/5.0 stars **Reviewed by:** Patrick T. | VP of Sales And Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2020 **What do you like best about Monster VoIP?** I’ve been impressed by the monster voip team from day one. Switching systems couldn’t have been more seamless. Not only is the service phenomenal they’ve also uncovered inefficiencies we had become blind to and provided solutions which were already included in our package. Outstanding service! **What do you dislike about Monster VoIP?** We were unable to meet person due to the COVID-19 outbreak and look forward to meeting the team in 2021. **What problems is Monster VoIP solving and how is that benefiting you?** Multiple accounts, systems, and people to manage. Now our team is able to benefit from the continuity of monster voip. ### 3. Rough Start But Smooth Sail **Rating:** 3.5/5.0 stars **Reviewed by:** Bryon S. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2020 **What do you like best about Monster VoIP?** I like the customer service that I've been receiving from Jet and the user interface being very friendly. Additionally, compared to the company we used previously, "plug and play" convenience when switching from office work to remote work was much easier. There is also the addition of some extremely good hold music which was an absolute delight to listen to. **What do you dislike about Monster VoIP?** There's been a lot of issues with call transfers on the software application and the method to 'retrieve' a call on mobile requiring you to hit 'hold' is a bit strange. We have had issues with dropped calls as well and issues on the web application and mobile app where it says a call is coming in but there is actually no call there. Or it'll say I'm receiving a call even though I've picked up already. **Recommendations to others considering Monster VoIP:** I recommend outright asking any questions in regards to functionality. There are some things that you can do but it might not be outright apparent that those options are available, such as VMxfer (press 03 then extension) **What problems is Monster VoIP solving and how is that benefiting you?** MonsterVOIP has provided call recording to our agency and also has been a bit more flexible to be accessed. There are some using the software, some on their cell phones, and some using a hard phone. ### 4. Wonderful Service once it is setup but can take forever to get it setup. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2020 **What do you like best about Monster VoIP?** Quality service. Little to no issues during use of service. **What do you dislike about Monster VoIP?** Services and features are all manual setup by MonsterVoip and not automatic. This can make setup and use of services and features take forever. I believe that since the service is not automatic setup this can and has hindered the ability to accurately show this to fellow clients since many prefer to be able to use the service in a fairly quick turn around due to business needs. **Recommendations to others considering Monster VoIP:** If you don't need fast setup time and you willing to wait more then one business day and possibly longer if it is the weekend then you may be fine possibly. I would suggest speeding up the response time of your employees when responding to issues as well as following up on a issues. Had numerous issues that were never resolved by employees which is unacceptable. **What problems is Monster VoIP solving and how is that benefiting you?** Honestly not much as I mainly obtained MonsterVoIP service to be able to suggest it to fellow clients but the setup time wasn't sufficient enough to do so. Also the ability to request a number with no features attached is also not available which has also hindered a lot of potential suggested clients. ### 5. Monster VoIP went above and beyond to service its client **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2020 **What do you like best about Monster VoIP?** Ane Pelonio and Dan Undale were prompt in their responses to my requests for assistance and were persistent in ensuring that my number was ported to Monster VoIP from another provider prior to a 30th day deadline from the prior provider to provide me with a full refund. I had requested that the porting of my number be made within 10 days from the date I opened an account with the prior provider but the prior provider had continued to reject Monster VoIP's porting request and delayed the porting until I had issued a complaint to the prior provider and Ane Pelonio had persistently followed up with the prior provider to honor my request for the porting, cancel my account with the prior provider and for the provider to provide me with a full refund. Ane went above and beyond to assist me with this issue and Dan Undale promptly assisted me with making sure my Monster VoIP account, fax number and other features were set up properly and to my preference. **What do you dislike about Monster VoIP?** Only one dislike is that I needed to subscribe to a commercial router to turn of the SIP ALG feature and at that time, my phone connection was not clear. I believe that has been sorted out. **What problems is Monster VoIP solving and how is that benefiting you?** I needed a seamless number for my business at a reasonable cost and Monster VoIP provided it. ### 6. Monster VoIP - Great Phone Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2020 **What do you like best about Monster VoIP?** It's very convenient to know that the support team is a call away to assist when needed. **What do you dislike about Monster VoIP?** It would be great to have an option to stop and play from where a recording was left off at. Instead is replays a call from the beginning. **What problems is Monster VoIP solving and how is that benefiting you?** Multiple Line, being able to "Park" a call for another operator to answer without putting a customer on hold or having to transfer to an extension. Also, being able to save our team's cell phone numbers are a line, which is a 1 touch speed dial for us. ### 7. Why I couldn't give a 10 **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2020 **What do you like best about Monster VoIP?** Fairly easy to use and it works. The interface is relatively simple to use for softphone users. The support team is very responsive **What do you dislike about Monster VoIP?** The service is definitely being refined but is missing some features and functionality. The Admin portal is a little difficult to use. Managing the main IVR line is more difficult than it should be. Finding the queuing rules on the IVR is difficult and the UX needs to be tweaked. **What problems is Monster VoIP solving and how is that benefiting you?** This is providing a cost effective VOIP solutions for a growing business. ### 8. Great Service **Rating:** 5.0/5.0 stars **Reviewed by:** Josue V. | Administrative assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2020 **What do you like best about Monster VoIP?** VoIP is very user friendly. Works great with many users. **What do you dislike about Monster VoIP?** There is nothing that I dislike about VoIP. **Recommendations to others considering Monster VoIP:** Recommended. The customer service is great and can answer any questions. **What problems is Monster VoIP solving and how is that benefiting you?** Fast and efficient calls. Benefits: Great customer service that is always willing to help. ### 9. Quality Service **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan G. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2020 **What do you like best about Monster VoIP?** The ease of use really drew me to this service. **What do you dislike about Monster VoIP?** Only downside i have is periodically our internet service gets disconnected either for maintenance and not having phone service during that time is a pain. Other that everything has been great. **Recommendations to others considering Monster VoIP:** Do your research and compare with other VoIP services. I did that and quickly chose Monster VoIP and its been great. **What problems is Monster VoIP solving and how is that benefiting you?** Being able to customize our business phone is a huge plus. Accessing phones remotely really helps. ### 10. Multi site, multi user functionality! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Farming | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2020 **What do you like best about Monster VoIP?** Our phones from Monster VoIP are a nice blend of the new and old school - both touch screen and keypad. Having numerous extensions in our system, it's nice to see all of them on the touch screen **What do you dislike about Monster VoIP?** the one thing that keeps us from loving Monster is the lack of showing when an extension is on "Do Not Disturb" - so you are left guessing if you will get through to someone who is able to take a call or not. **What problems is Monster VoIP solving and how is that benefiting you?** We have created and edited different ring groups so that the phone isn't always ringing on every extension for every incoming call. ### 11. The mobile app seems to drop calls frequently **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2020 **What do you like best about Monster VoIP?** I like the ability of being able to be mobile in today's times as we have been sent home twice to work now and we can still have the office phone calls as usual **What do you dislike about Monster VoIP?** Not a fan of having to use the web app with headphones due to my mobile app dropping calls more times than not **Recommendations to others considering Monster VoIP:** Make sure you have someone in your company that can trouble shoot **What problems is Monster VoIP solving and how is that benefiting you?** Being able to work from home, being able to network and not miss a beat at the office, and handling the pandemic as if it were business as usual ### 12. Monster Voip works solid **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2020 **What do you like best about Monster VoIP?** Customer service is outstanding. Send an email and they'll respond. They even check on you periodically **What do you dislike about Monster VoIP?** I did have to get some settings changed at one point but that got fixed. **What problems is Monster VoIP solving and how is that benefiting you?** I used to have a local service that charged 3 times as much. MonsterVoip is reasonably priced ### 13. Great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2020 **What do you like best about Monster VoIP?** When we email MonsterVoip because of an issue, they get back to us right away and work diligently to correct the problem. **What do you dislike about Monster VoIP?** We have had repeated problems with one or more of our phones and it's frustrating that it cannot be corrected once and for all but the time and effort given by MonsterVoip is appreciated. **What problems is Monster VoIP solving and how is that benefiting you?** Again, an issue with a phone cutting off and it's been corrected then happens again. ### 14. Best Company Out There For Your Business Needs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2020 **What do you like best about Monster VoIP?** Monster VoIP is reliable and excellent customer support. Very pleased with how efficient this company is and how easy they are to work with. Our business work is fast-paced and this system exceeds our expectations at its fullest. They provide numerous amount of services that's within budget and very productive from a business standpoint. The customer service is extremely helpful in setting up and/or navigating through features or products. **What do you dislike about Monster VoIP?** Everything is great. Haven't had any problems that I can identify with. **Recommendations to others considering Monster VoIP:** Great Services, Better Quality to Your Business Solutions **What problems is Monster VoIP solving and how is that benefiting you?** We have set up our phone and messaging systems to accommodate our business needs, as well as an email based fax system that encourages productivity within our company along with many more. ### 15. Great experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2020 **What do you like best about Monster VoIP?** reliable, fast to connect when answering phone calls **What do you dislike about Monster VoIP?** at this time there is nothing i dislike about monster voip **What problems is Monster VoIP solving and how is that benefiting you?** this makes working from home a breeze ### 16. Monster Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Farming | Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2020 **What do you like best about Monster VoIP?** Call forwarding rules. Really easy to have the system forward calls to my cell **What do you dislike about Monster VoIP?** It's not necessarily a dislike but just a comment or suggestion - I don't really know when I am using my phone that it is through Monster Voip, so as far as the system, which works very well, I am not often reminded that it is Monster. Therfore, with referring it to someone else, I don't know if I would always remember that my company uses Monster Voip. **Recommendations to others considering Monster VoIP:** Get it for the answering rules **What problems is Monster VoIP solving and how is that benefiting you?** Call directing between workers and customized answering rules depending on availability that day. ### 17. Overall it's been pretty good once they switched to their own app. **Rating:** 3.5/5.0 stars **Reviewed by:** Eric B. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2020 **What do you like best about Monster VoIP?** It works well and I can make all the calls I need to **What do you dislike about Monster VoIP?** Voicemail is a pain to get to on the app. It's better to view online but i don't always have that capability. **What problems is Monster VoIP solving and how is that benefiting you?** I use a business phone and it handles all of my capacity. I haven't used any of the other features. ### 18. User friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2020 **What do you like best about Monster VoIP?** This app is super easy to use. Easy to transfer calls and listen to voicemails. **What do you dislike about Monster VoIP?** I do not see any downsides a this time.. **What problems is Monster VoIP solving and how is that benefiting you?** Constantly dropped calls. Easy transfer abilities is now much easier. ### 19. Best VoIP Service Provider in Los Angeles **Rating:** 5.0/5.0 stars **Reviewed by:** Justin D. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2020 **What do you like best about Monster VoIP?** They were very responsive, great pricing! **What do you dislike about Monster VoIP?** I have no complaints, they were fantastic all the way around! **Recommendations to others considering Monster VoIP:** Call them at the beginning of your search, and let them cost compare with any other quotes you're getting! **What problems is Monster VoIP solving and how is that benefiting you?** We work with clients across the USA. They've saved us a significant amount of money on our long-distance bills, as well as the most modern technology available. Being able to make calls from anywhere (desk, computer, cell) all tied into the service has made our travelling sales teams much happier than our previous voip provider! ### 20. Amazing Service & Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Yunova S. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2020 **What do you like best about Monster VoIP?** I love everything about the Program. Its super easy and convenient. **What do you dislike about Monster VoIP?** No Comment everything is pretty straight forwrd with them. **What problems is Monster VoIP solving and how is that benefiting you?** We are able to have More control of upcoming and Outgoing calls. ### 21. Best Phone Vendor **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2020 **What do you like best about Monster VoIP?** We have uses three different providers before finding Monster Voip. We have not had any issues and they have been the best phone vendor so far. Their support is fantastic. **What do you dislike about Monster VoIP?** I wish they had a call transcription feature. The voicemail transcription is nice but call transcription would be even better. **Recommendations to others considering Monster VoIP:** Great product with great support **What problems is Monster VoIP solving and how is that benefiting you?** Their Salesforce integration makes our call flow process so much easier. ### 22. very helpful and fast turn around time **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2020 **What do you like best about Monster VoIP?** Call back quick - --------------------------- **What do you dislike about Monster VoIP?** Not much. Happy with everything. Nothing **Recommendations to others considering Monster VoIP:** Great product, easy to use **What problems is Monster VoIP solving and how is that benefiting you?** None ### 23. Great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2020 **What do you like best about Monster VoIP?** Monster VOIP tech team is so fast to respond. When we need something, it is instant. We get resolution very fast too, and if they're working on it, they continuously keep us updated on the status. We've been using them for a couple years now and they've only upgraded and got better. Have not run into major issues yet. It's bee a great relationship. Highly recommend! **What do you dislike about Monster VoIP?** Not much to dislike, they are pretty on top of of their game. **Recommendations to others considering Monster VoIP:** Learn all of the features. **What problems is Monster VoIP solving and how is that benefiting you?** Love the portal, this is a great training tool as well as for reporting. ### 24. Fast and User friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Jay B. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2020 **What do you like best about Monster VoIP?** The connection is fast and we do not experience any lag like our previous VOIP, the customer service responses immediately to inquiries and concerns.Platform is easy to use and navigate. **What do you dislike about Monster VoIP?** just a few bugs here and there with their Soft Phone but not to big to mention. **What problems is Monster VoIP solving and how is that benefiting you?** Less hassle as the connection is stable and rarely has and downtime. ### 25. Not pleased. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2020 **What do you like best about Monster VoIP?** Liked the idea that Monster Voip would have been able to provide an online experience a multiple portals to provide convenient communication. **What do you dislike about Monster VoIP?** Technically, the first experience we had with Monster Voip was not a pleasant one as we lost internet and phones for about an hour which as a small business is not what you want out a phone provider. We therefore decided to go in another direction as the company was also not local to us. **What problems is Monster VoIP solving and how is that benefiting you?** We attempted to streamline our phone service, but after having the experience we did, we went in another direction. ### 26. Love Monster **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2020 **What do you like best about Monster VoIP?** The fact that they customize your system to exactly what you need and want. **What do you dislike about Monster VoIP?** I dislike change and am not very "techy" but have decided it was well worth it! **What problems is Monster VoIP solving and how is that benefiting you?** Our telephone and fax system was ancient and we were never able to get the satisfaction of having our needs and wants met. ### 27. Very easy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2020 **What do you like best about Monster VoIP?** The ease of installation and configuration **What do you dislike about Monster VoIP?** The price of the service is slightly higher than others out there. **What problems is Monster VoIP solving and how is that benefiting you?** Migration to cloud hosted PBX couldn’t be easier than with MonsterVoIP ### 28. Professional Service, Helpful Customer Support, and Reasonable Pricing **Rating:** 5.0/5.0 stars **Reviewed by:** Mark M. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2020 **What do you like best about Monster VoIP?** MonsterVoip provided us great technical support and help in our switch from another VOIP provider **What do you dislike about Monster VoIP?** So far we do not have any negative comments in regards to Monster VOIP **What problems is Monster VoIP solving and how is that benefiting you?** MonsterVOIP helped us save money and get better features with their VOIP service ### 29. Easy and Reliable VOIP Service that any company can get up and running quickly. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2020 **What do you like best about Monster VoIP?** I like that the product is easy to use and very stable. **What do you dislike about Monster VoIP?** I haven't found anything yet that I don't like. **What problems is Monster VoIP solving and how is that benefiting you?** The cost savings have been great and the ability to use different phones adds even more value. ### 30. No Problems **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2020 **What do you like best about Monster VoIP?** The service is reliable. Have never lost a call or had any connectivity issues. **What do you dislike about Monster VoIP?** There is nothing about the service I have any issue with. **What problems is Monster VoIP solving and how is that benefiting you?** Our phone bill has been lowered, and the service is more reliable. ### 31. Affordable solution with excellent customer support! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2020 **What do you like best about Monster VoIP?** I like the customer service aspect of the business. Every time I reach out, they are prompt to solve any issues we encounter! **What do you dislike about Monster VoIP?** There are only certain phones that can be used with the service. **What problems is Monster VoIP solving and how is that benefiting you?** We have had issues getting logged into the mobile app. It is an excellent solution with the pandemic to answer work calls on my cell phone. ### 32. Mobile app doesn't work **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2020 **What do you like best about Monster VoIP?** Desktop function works well, but not compatible with certain phone serives. **What do you dislike about Monster VoIP?** Mobile app doesn't work at all. Can't call into certain conference call apps or phone services from the desktop app. **Recommendations to others considering Monster VoIP:** Only works form laptop or desktop, not from a mobile device. **What problems is Monster VoIP solving and how is that benefiting you?** Use it when regular cell service is bad, but only from laptop or desktop because mobile app doesn't work. ### 33. Simply Excellent! **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel (SuperDan) B. | President & Founder, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2019 **What do you like best about Monster VoIP?** The system is simple and neat, I picked the features I wanted and the team is excellent in helping me set everything up in less than 1 day exactly the way our business requires. The sales staff was professional and the delivery team delivered AND was available to help within moments every time! Great price, exceptional quality and never any issues with the quality of my calls! I can even tell when someone is using another VoIP provider as their call sounds distorted and ours always clear! **What do you dislike about Monster VoIP?** The system is simple and clunky looking, it is very functional both on cell phone and laptop but the color scheme is reminiscent of 1990's making you feel like you are working in a big behemoth of a corporation. **Recommendations to others considering Monster VoIP:** Compare against the competitors and try it even using one line for yourself first so then you can feel the difference. **What problems is Monster VoIP solving and how is that benefiting you?** We needed to have a solution to make phone calls, teleconference and handle all inbound as well as outbound calls using one unified system. MV Business VoIP delivered flawlessly! ### 34. Thank you, Monster! **Rating:** 5.0/5.0 stars **Reviewed by:** Blake T. | Systems Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2019 **What do you like best about Monster VoIP?** Support is fast, helpful and friendly. Implementation was quick and easy. **What do you dislike about Monster VoIP?** Required to have a dedicated number for inbound faxes. Some other solutions have the capability for users to receive faxes on their VoIP number. **Recommendations to others considering Monster VoIP:** We got sold on using Monster VoIP when our Verizon rep **What problems is Monster VoIP solving and how is that benefiting you?** Our sales staff relies on their phones to talk to their customers. The previous VoIP solution had big problems with inconsistent call quality and support was not helpful in trying to remedy the situation. We haven't had any problems with Monster and if we do I'm confident that their support staff will work to get it solved. ### 35. I've now learned not all VoIP companies are the same **Rating:** 5.0/5.0 stars **Reviewed by:** Christen d. | Managing Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2019 **What do you like best about Monster VoIP?** Monster VoIP isn't your average VoIP customer. I've tried a whole host of them, only to find call quality spotty, customer service is lacking or the equipment is junk. Monster VoIP made sure my company was setup correctly from day 1. Moreover, their pricing is competitive, though arguably the cheapest given the level of service and quality. **What do you dislike about Monster VoIP?** Nothing at this point. The monster VoIP service has been excellent. **Recommendations to others considering Monster VoIP:** Make sure you gain access to their app. **What problems is Monster VoIP solving and how is that benefiting you?** Crystal clear call quality, app connectivity and affordability. Generally those don't go in the same sentence. ## Monster VoIP Discussions - [Would it be possible to add a voicemail transfer button? Is it also possible to add "retrieve call"](https://www.g2.com/discussions/33933-would-it-be-possible-to-add-a-voicemail-transfer-button-is-it-also-possible-to-add-retrieve-call) - 1 comment, 1 upvote - [View Monster VoIP pricing details and edition comparison](https://www.g2.com/products/monster-voip/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-16+16%3A43%3A20+-0500&secure%5Bsession_id%5D=27e9d37a-3d70-4c91-b423-1015450ddd40&secure%5Btoken%5D=81bf260cb6dbdfa96afe0f85a54ad32941f4169f581c1abec72045c0a78ed735&format=llm_user) ## Monster VoIP Features **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Access** - Software Pairing - Browser Extension - Individual Download **Advanced Features** - Hold Music - Automated Attendants - VOiP Number ## Top Monster VoIP Alternatives - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) - 4.4/5.0 (1,387 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,325 reviews) - [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) - 4.3/5.0 (474 reviews)