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Compare Lyssna and Userfeel 
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At a Glance
Market Segments
Small-Business (37.5% of reviews)
Small-Business (62.8% of reviews)
Entry-Level Pricing
Free 3 Seats Per Month
Starting at $30.00 1 unmoderated user test With One-Time Purchase
Lyssna
Star Rating
(157)4.5 out of 5
Market Segments
Small-Business (37.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free 3 Seats Per Month
Browse all 4 pricing plansUserfeel
Star Rating
(105)4.5 out of 5
Market Segments
Small-Business (62.8% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $30.00 1 unmoderated user test With One-Time Purchase
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Userfeel excels in providing quick access to participants for remote usability testing, making it a reliable choice for teams needing fast feedback. Users appreciate the speed of user sessions and the expert consultation support during setup, which helps ensure tests run smoothly.
- According to verified reviews, Lyssna stands out for its flexible formats that cater to various research needs, allowing users to gather feedback on both live websites and prototypes effectively. Reviewers highlight its super fast feedback capabilities, which are particularly beneficial for UX researchers.
- Users say that while both platforms offer strong support, Lyssna's customer service is frequently praised for being excellent and responsive, enhancing the overall user experience. This level of support is a key differentiator for those who may need assistance during their research processes.
- Reviewers mention that Userfeel's tester screening questions are a significant advantage, allowing teams to easily find participants that meet specific demographic criteria. This feature is crucial for ensuring that usability tests are relevant and effective.
- G2 reviewers highlight that Lyssna provides a wide range of tools for both moderated and unmoderated user research, making it a versatile option for teams looking to conduct comprehensive studies. Users appreciate the straightforward nature of these tools, which simplifies the research process.
- According to recent feedback, while Userfeel has a solid overall rating, some users feel it could improve in areas like real-time analysis and collaboration features, which are essential for teams working together on usability projects. In contrast, Lyssna's focus on brand design consistency and feedback aggregation is seen as a strong point, although it may not have the same market presence.
Pricing
Entry-Level Pricing
Lyssna
Free
Free
3 Seats Per Month
- 1 study per month
- 15 self-recruited test and survey responses
- Core methodologies
Userfeel
Unmoderated user test
Starting at $30.00
1 unmoderated user test With One-Time Purchase
This common type of user test is where you create a list of tasks and questions and then get many user testers to record themselves answering them, without the guidance of a moderator. The video recording includes the user testers using your website or app, and audio of them answering your questions and completing your tasks. These user test sessions are usually 20 minutes long and ideal for gaining quick feedback from your target audience on small websites or apps, a limited set of pages or screens, or prototypes.
Pricing depends on the duration of the test and whether you bring your own or use our panel. It's $30 for 20-minute tests if you bring your own, and $60 if you use our panel. We also offer 40 and 60-minute sessions.
- unmoderated user test
Free Trial
Lyssna
Free Trial is available
Userfeel
No trial information availableRatings
Meets Requirements
8.5
143
9.1
78
Ease of Use
9.1
145
9.3
81
Ease of Setup
9.2
102
9.5
60
Ease of Admin
9.0
51
9.1
39
Quality of Support
9.2
96
9.3
71
Has the product been a good partner in doing business?
9.1
39
9.1
37
Product Direction (% positive)
9.3
145
8.6
75
Features by Category
User Response Methods
8.8
126
8.8
44
6.8
79
8.9
47
7.1
80
9.0
41
Feature Not Available
8.7
33
8.1
105
8.8
43
Participant Selection
Feature Not Available
9.1
38
Feature Not Available
8.7
30
Feature Not Available
9.0
36
8.3
113
8.9
44
Insights
8.3
118
8.6
45
7.5
110
8.9
38
7.7
100
8.8
36
Generative AI
7.1
33
8.8
12
Functionality
8.7
35
Not enough data
7.7
32
Not enough data
6.9
32
Not enough data
7.9
30
Not enough data
7.8
30
Not enough data
Admin
8.5
33
Not enough data
Platform Basics
7.4
11
Not enough data
8.3
12
Not enough data
Platform Content
7.8
10
Not enough data
9.2
11
Not enough data
8.5
11
Not enough data
9.0
10
Not enough data
7.5
10
Not enough data
Platform Performance
7.6
11
Not enough data
6.8
11
Not enough data
Platform
7.6
15
Not enough data
6.2
13
Not enough data
6.0
13
Not enough data
8.8
14
Not enough data
9.0
15
Not enough data
7.7
14
Not enough data
8.0
15
Not enough data
8.6
15
Not enough data
Feedback Source
Not enough data
7.5
21
Not enough data
7.7
20
Not enough data
7.7
20
Not enough data
7.7
18
Not enough data
8.3
21
Feedback Management
Not enough data
7.8
19
Not enough data
7.3
17
Not enough data
7.7
21
Not enough data
7.1
21
Insights
Not enough data
6.8
17
Not enough data
7.4
18
Not enough data
7.6
19
Agentic AI - Demo Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
9.5
11
Not enough data
9.3
10
Not enough data
9.3
9
Management
Not enough data
9.0
10
Not enough data
9.6
8
Not enough data
8.3
9
Survey Management
8.3
52
Not enough data
9.0
54
Not enough data
8.0
47
Not enough data
8.2
46
Not enough data
Survey Customization
7.8
48
Not enough data
6.7
46
Not enough data
7.5
46
Not enough data
6.5
41
Not enough data
Survey Insights
7.9
45
Not enough data
5.9
39
Not enough data
8.2
46
Not enough data
8.3
44
Not enough data
Agentic AI - Survey
7.1
11
Not enough data
7.6
11
Not enough data
8.2
11
Not enough data
Generative AI
Feature Not Available
Not enough data
Not enough data
Not enough data
Survey Management
9.7
5
8.6
6
9.3
5
8.3
6
8.3
5
8.9
6
7.0
5
9.2
6
Process Management
6.7
5
9.2
6
6.3
5
8.6
6
7.0
5
8.6
6
7.7
5
8.9
6
System Management
8.3
5
9.2
6
8.0
5
9.0
5
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Software Testing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Survey Design - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Audience Access - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Collection - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Lyssna and Userfeel are categorized as User Research and Enterprise Feedback Management
Unique Categories
Lyssna is categorized as Interview Scheduling, Survey, Crowd Testing Tools, and Consumer Insights Platforms
Reviews
Reviewers' Company Size
Lyssna
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Userfeel
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
14.5%
Design
11.2%
Marketing and Advertising
10.5%
Computer Software
10.5%
Financial Services
5.9%
Other
47.4%
Computer Software
13.8%
Retail
10.6%
Marketing and Advertising
10.6%
Information Technology and Services
8.5%
Financial Services
6.4%
Other
50.0%
Alternatives
Discussions
Lyssna has no discussions with answers
Userfeel has no discussions with answers
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