Compare Lumen Contact Center and RingEX 
Featured Products
At a Glance
Market Segments
Small-Business (38.5% of reviews)
Small-Business (57.7% of reviews)
Entry-Level Pricing
No pricing available
$30.00 1 User Per Month
Lumen Contact Center
Star Rating
(13)4.2 out of 5
Market Segments
Small-Business (38.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Lumen Contact CenterRingEX
Star Rating
(1,314)4.2 out of 5
Market Segments
Small-Business (57.7% of reviews)
Pros & Cons
Entry-Level Pricing
$30.00 1 User Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that RingEX excels in providing a seamless communication experience, integrating various tools like phone calls, team messaging, and video meetings into one platform. This integration helps users avoid the hassle of switching between different applications, streamlining workflows significantly.
- Users say that Lumen Contact Center offers a user-friendly interface with easy access to information, making it straightforward for small businesses to implement. Reviewers appreciate the clarity of pricing terms and the multiple channel support, including email and chat, which enhances customer service capabilities.
- According to verified reviews, RingEX stands out for its ease of management, with administrators finding it simple to change settings and manage communications. This ease of use is a significant advantage for teams looking to maintain efficient operations without extensive training.
- Reviewers mention that while Lumen Contact Center has a strong focus on customer service, with users highlighting fast and informative support, it may not meet the diverse needs of larger organizations as effectively as RingEX, which is noted for its comprehensive feature set.
- Users highlight that RingEX's mobile access is particularly robust, allowing for effective communication on the go. This feature is crucial for teams that require flexibility and responsiveness in their communication tools.
- G2 reviewers indicate that while Lumen Contact Center has a higher score for ease of use, it faces challenges in matching the specific workflow needs of users, which can lead to configuration difficulties. In contrast, RingEX's overall user satisfaction is bolstered by its ability to adapt to various business requirements.
Pricing
Entry-Level Pricing
Lumen Contact Center
No pricing availableRingEX
Core
$30.00
1 User Per Month
A reliable, core phone system to get your business up and running
- Unlimited domestic calling
- SMS and MMS
- IVR
Free Trial
Lumen Contact Center
No trial information availableRingEX
Free Trial is available
Ratings
Meets Requirements
8.1
12
8.8
1,076
Ease of Use
9.0
12
8.6
1,092
Ease of Setup
7.5
6
8.2
674
Ease of Admin
8.3
7
8.3
593
Quality of Support
8.3
11
8.0
979
Has the product been a good partner in doing business?
7.1
7
8.3
581
Product Direction (% positive)
8.9
11
7.9
1,059
Features by Category
Documents
Not enough data
Feature Not Available
Not enough data
7.3
148
Not enough data
8.1
156
Agentic AI - Online Fax
Not enough data
8.5
11
Not enough data
8.6
11
Sending
Not enough data
9.1
172
Not enough data
9.1
169
Not enough data
8.9
158
Not enough data
9.2
161
Not enough data
8.9
164
Not enough data
9.1
165
Host Tools
Not enough data
8.5
76
Not enough data
8.7
81
Not enough data
9.0
91
Attendee Tools
Not enough data
8.7
85
Not enough data
8.9
85
Not enough data
8.1
68
Post-Event Tools
Not enough data
8.5
65
Not enough data
8.3
68
Integrations
Not enough data
8.1
59
Not enough data
8.4
66
Agentic AI - Webinar
Not enough data
7.7
8
Not enough data
7.7
8
Not enough data
7.5
8
Not enough data
8.1
8
Not enough data
8.1
8
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Functions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration Tools
Not enough data
9.1
254
Not enough data
9.1
142
Not enough data
8.7
117
Not enough data
8.9
141
Not enough data
9.1
123
Meeting Coordination
Not enough data
8.8
244
Not enough data
9.1
236
Not enough data
8.9
224
Not enough data
9.0
146
Software Type
Not enough data
9.0
244
Not enough data
9.1
144
Not enough data
9.2
161
Agentic AI - Video Conferencing
Not enough data
8.5
14
Not enough data
8.6
13
Not enough data
8.5
13
Platform
7.3
5
Feature Not Available
8.3
5
9.0
236
7.8
6
8.7
221
7.8
6
9.1
231
8.1
6
8.7
220
7.8
6
8.5
212
8.6
6
8.7
218
Generative AI
Not enough data
Feature Not Available
Workforce Management
7.2
6
8.8
220
7.7
5
8.6
214
Call Center Infrastructure (CCI)
Not enough data
8.9
23
Not enough data
8.9
23
Not enough data
9.1
23
Not enough data
9.0
23
Administrative
8.6
6
8.8
224
8.6
6
8.6
222
Basic Communication - Cloud PBX
Not enough data
8.9
58
Not enough data
8.8
56
Not enough data
9.1
55
Not enough data
8.2
54
Not enough data
9.1
56
Not enough data
8.8
55
Advanced Features - Cloud PBX
Not enough data
8.7
52
Not enough data
8.5
54
Not enough data
8.6
53
Not enough data
8.9
54
Platform Basics - VoIP Providers
Not enough data
8.4
92
Not enough data
8.7
106
Not enough data
8.3
85
Not enough data
8.0
94
Not enough data
8.0
83
Not enough data
8.1
81
Basic Communication
Not enough data
9.1
507
|
Verified
Not enough data
8.3
396
|
Verified
Not enough data
8.7
425
|
Verified
Not enough data
8.2
363
|
Verified
Not enough data
8.5
428
|
Verified
Not enough data
9.0
434
|
Verified
Agentic AI - VoIP Providers
Not enough data
7.9
53
Not enough data
8.1
54
Not enough data
8.0
53
Not enough data
7.9
51
Access
Not enough data
8.2
379
|
Verified
Not enough data
8.3
394
|
Verified
Not enough data
8.6
426
Advanced Features
Not enough data
8.3
443
Not enough data
8.4
404
|
Verified
Not enough data
9.0
464
|
Verified
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
Feature Not Available
Not enough data
8.7
51
|
Verified
Not enough data
8.1
17
Features
Not enough data
8.8
55
|
Verified
Not enough data
Feature Not Available
Not enough data
8.6
52
|
Verified
Not enough data
8.5
51
|
Verified
Not enough data
8.6
53
|
Verified
Not enough data
8.2
49
Categories
Categories
Shared Categories
Lumen Contact Center and RingEX are categorized as UCaaS Platforms and Call Center Infrastructure (CCI)
Unique Categories
Lumen Contact Center is categorized as Contact Center
RingEX is categorized as Online Fax, Webinar, VoIP Providers, Video Conferencing, and Cloud PBX Platforms
Reviews
Reviewers' Company Size
Lumen Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
RingEX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Telecommunications
15.4%
Information Technology and Services
15.4%
Financial Services
15.4%
Wholesale
7.7%
Security and Investigations
7.7%
Other
38.5%
Computer Software
9.6%
Insurance
5.3%
Information Technology and Services
5.2%
Financial Services
4.9%
Staffing and Recruiting
4.8%
Other
70.3%
Alternatives
Discussions
Lumen Contact Center has no discussions with answers
What’s involved in setting up my RingCentral Office business phone system?
2 Comments
AG
For us it was really simple. The account manager actually did the setup over screen share and showed us how he was setting it up as he was going along. So...Read more
How much does RingCentral Office cost?
1 Comment
Official Response from RingEX
RingCentral Office offers simple, all-inclusive pricing with a predictable low monthly cost.
All editions include everything you need for your business,...Read more
Is there a free trial for RingCentral Office?
1 Comment
Official Response from RingEX
RingCentral Office comes with a 30-day money-back guarantee, so there’s no risk in purchasing and trying it for your business. The phones can also be...Read more
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