# Lumen Contact Center, RingEX vs Nextiva Comparison

| | Lumen Contact Center | RingEX | Nextiva | 
|---|---|---|---|
| **Star Rating** | 4.2 out of 5 | 4.2 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 13 | 1,364 | 3,566 | 
| **Largest Market Segment** | Small-Business (38.5% of reviews) | Small-Business (58.2% of reviews) | Small-Business (77.3% of reviews) | 
| **Entry Level Price** | No pricing available | $30.00 1 User Per Month | Starting at $15.00 1 User Per Month | 

---
## Top Pros & Cons

### Lumen Contact Center

Pros:
- CRM Integration (2 reviews)
- Ease of Use (2 reviews)

Cons:
- Data Management (2 reviews)
- Software Improvements (2 reviews)

### RingEX

Pros:
- Ease of Use (195 reviews)
- Customer Support (124 reviews)

Cons:
- Customer Service (49 reviews)
- Complex Processes (44 reviews)

### Nextiva

Pros:
- Customer Support (127 reviews)
- Ease of Use (117 reviews)

Cons:
- Complexity (25 reviews)
- Difficult Configuration (25 reviews)

---
## Ratings Comparison
| Rating | Lumen Contact Center | RingEX | Nextiva | 
|---|---|---|---|
  | **Meets Requirements** | 8.1 (12 reviews) | 8.8 (1115 reviews) | 9.0 (2836 reviews) | 
  | **Ease of Use** | 9.0 (12 reviews) | 8.6 (1131 reviews) | 8.7 (2885 reviews) | 
  | **Ease of Setup** | 7.5 (6 reviews) | 8.2 (714 reviews) | 8.4 (2170 reviews) | 
  | **Ease of Admin** | 8.3 (7 reviews) | 8.3 (633 reviews) | 8.6 (1986 reviews) | 
  | **Quality of Support** | 8.3 (11 reviews) | 8.0 (1017 reviews) | 9.0 (2821 reviews) | 
  | **Has the product been a good partner in doing business?** | 7.1 (7 reviews) | 8.3 (622 reviews) | 8.8 (1968 reviews) | 
  | **Product Direction (% positive)** | 8.9 (11 reviews) | 7.9 (1088 reviews) | 8.3 (2714 reviews) | 

---
## Pricing

### Lumen Contact Center

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### RingEX

#### Entry-Level Pricing

Plan: Core

Price: $30.00 1 User Per Month

Description: A reliable, core phone system to get your business up and running

Key Features:
- Unlimited domestic calling
- SMS and MMS
- IVR

[Browse all 3 editions](https://www.g2.com/products/ringex/pricing)

#### Free Trial

Yes

### Nextiva

#### Entry-Level Pricing

Plan: Core

Price: Starting at $15.00 1 User Per Month

Description: For small teams! Reliably run your business and communicate with your team and customers through unified voice, video, SMS, and digital channels with instant setup, no hardware, centralized conversations, and built-in tools for productivity, collaboration, and responsiveness.

Key Features:
- Inbound & Outbound Voice
- Business SMS
- Video Meetings

[Browse all 6 editions](https://www.g2.com/products/nextiva/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Online Fax

| Product | Score | Reviews |
|---|---|---|
| **Lumen Contact Center** | N/A | N/A |
| **RingEX** | 8.7/10 | 183 |
| **Nextiva** | N/A | N/A |

#### Documents

| Feature | Lumen Contact Center | RingEX | Nextiva | 
|---|---|---|---|
| **Editing** | Not enough data | Feature Not Available | Not enough data | 
| **Document Signature ** | Not enough data | 7.3 (149 reviews) | Not enough data | 
| **Storage** | Not enough data | 8.1 (157 reviews) | Not enough data | 

#### Agentic AI - Online Fax

| Feature | Lumen Contact Center | RingEX | Nextiva | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.5 (11 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 8.6 (11 reviews) | Not enough data | 

#### Sending

| Feature | Lumen Contact Center | RingEX | Nextiva | 
|---|---|---|---|
| **Fax Number** | Not enough data | 9.1 (173 reviews) | Not enough data | 
| **Existing Numbers** | Not enough data | 9.1 (170 reviews) | Not enough data | 
| **Cross-Platform Sending** | Not enough data | 8.9 (158 reviews) | Not enough data | 
| **Unlimited Sending** | Not enough data | 9.2 (161 reviews) | Not enough data | 
| **Contact Management** | Not enough data | 8.9 (165 reviews) | Not enough data | 
| **Alerts** | Not enough data | 9.1 (165 reviews) | Not enough data | 

### Webinar

| Product | Score | Reviews |
|---|---|---|
| **Lumen Contact Center** | N/A | N/A |
| **RingEX** | 8.3/10 | 106 |
| **Nextiva** | N/A | N/A |

#### Host Tools

| Feature | Lumen Contact Center | RingEX | Nextiva | 
|---|---|---|---|
| **Branding** | Not enough data | 8.5 (76 reviews) | Not enough data | 
| **Role-based Access** | Not enough data | 8.7 (81 reviews) | Not enough data | 
| **Recording** | Not enough data | 9.0 (91 reviews) | Not enough data | 

#### Attendee Tools

| Feature | Lumen Contact Center | RingEX | Nextiva | 
|---|---|---|---|
| **Registration** | Not enough data | 8.7 (85 reviews) | Not enough data | 
| **Attendee Live Chat** | Not enough data | 8.9 (85 reviews) | Not enough data | 
| **Polls and Surveys** | Not enough data | 8.1 (68 reviews) | Not enough data | 

#### Post-Event Tools

| Feature | Lumen Contact Center | RingEX | Nextiva | 
|---|---|---|---|
| **Event Analytics** | Not enough data | 8.5 (65 reviews) | Not enough data | 
| **Attendee Reports** | Not enough data | 8.3 (68 reviews) | Not enough data | 

#### Integrations

| Feature | Lumen Contact Center | RingEX | Nextiva | 
|---|---|---|---|
| **Social Media Integration** | Not enough data | 8.1 (59 reviews) | Not enough data | 
| **Software Integrations** | Not enough data | 8.4 (66 reviews) | Not enough data | 

#### Agentic AI - Webinar

| Feature | Lumen Contact Center | RingEX | Nextiva | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.7 (8 reviews) | Not enough data | 
| **Multi-step Planning** | Not enough data | 7.7 (8 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 7.5 (8 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 8.1 (8 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 8.1 (8 reviews) | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Lumen Contact Center** | N/A | N/A |
| **RingEX** | N/A | N/A |
| **Nextiva** | 8.5/10 | 207 |

#### Channels

| Feature | Lumen Contact Center | RingEX | Nextiva | 
|---|---|---|---|
| **Voice** | Not enough data | Not enough data | 9.4 (194 reviews) | 
| **Social** | Not enough data | Not enough data | 7.9 (176 reviews) | 
| **Web Chat** | Not enough data | Not enough data | 7.7 (174 reviews) | 
| **Mobile SMS** | Not enough data | Not enough data | 8.2 (178 reviews) | 
| **Email** | Not enough data | Not enough data | 8.2 (168 reviews) | 

#### Generative AI

| Feature | Lumen Contact Center | RingEX | Nextiva | 
|---|---|---|---|
| **AI Text-to-Speech** | Not enough data | Not enough data | 7.6 (84 reviews) | 

#### Functions

| Feature | Lumen Contact Center | RingEX | Nextiva | 
|---|---|---|---|
| **Session Routing** | Not enough data | Not enough data | 8.7 (173 reviews) | 
| **Session Queuing** | Not enough data | Not enough data | 8.6 (173 reviews) | 
| **Concurrent Calling** | Not enough data | Not enough data | 8.8 (174 reviews) | 
| **Speech Analytics** | Not enough data | Not enough data | 8.1 (171 reviews) | 
| **Auto Dialer** | Not enough data | Not enough data | 8.2 (169 reviews) | 
| **IVR** | Not enough data | Not enough data | 8.5 (176 reviews) | 
| **Inbound Screen Pop** | Not enough data | Not enough data | 8.5 (169 reviews) | 
| **Persistent Data** | Not enough data | Not enough data | 8.4 (165 reviews) | 

#### Agentic AI - Contact Center

| Feature | Lumen Contact Center | RingEX | Nextiva | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 8.8 (11 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 9.2 (11 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 9.2 (11 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 9.2 (11 reviews) | 

#### Administrative

| Feature | Lumen Contact Center | RingEX | Nextiva | 
|---|---|---|---|
| **Session Summary Notes** | Not enough data | Not enough data | 8.3 (167 reviews) | 
| **Administrator Access** | Not enough data | Not enough data | 9.1 (176 reviews) | 
| **Reporting & Dashboards** | Not enough data | Not enough data | 8.9 (176 reviews) | 
| **Session Recording** | Not enough data | Not enough data | 8.4 (166 reviews) | 
| **Agent Scheduling and Assignment** | Not enough data | Not enough data | 8.3 (160 reviews) | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **Lumen Contact Center** | N/A | N/A |
| **RingEX** | 8.9/10 | 300 |
| **Nextiva** | N/A | N/A |

#### Collaboration Tools

| Feature | Lumen Contact Center | RingEX | Nextiva | 
|---|---|---|---|
| **Screen Sharing** | Not enough data | 9.1 (254 reviews) | Not enough data | 
| **Presentations** | Not enough data | 9.1 (141 reviews) | Not enough data | 
| **Whiteboarding** | Not enough data | 8.6 (116 reviews) | Not enough data | 
| **Live Chat** | Not enough data | 8.9 (140 reviews) | Not enough data | 
| **Hand Raising** | Not enough data | 9.1 (122 reviews) | Not enough data | 

#### Meeting Coordination

| Feature | Lumen Contact Center | RingEX | Nextiva | 
|---|---|---|---|
| **Scheduling** | Not enough data | 8.8 (243 reviews) | Not enough data | 
| **Recording** | Not enough data | 9.1 (235 reviews) | Not enough data | 
| **Participant Permissions** | Not enough data | 8.9 (223 reviews) | Not enough data | 
| **One-Click Join** | Not enough data | 9.0 (145 reviews) | Not enough data | 

#### Software Type

| Feature | Lumen Contact Center | RingEX | Nextiva | 
|---|---|---|---|
| **Mobile** | Not enough data | 9.0 (245 reviews) | Not enough data | 
| **Browser Application** | Not enough data | 9.0 (143 reviews) | Not enough data | 
| **Desktop Application** | Not enough data | 9.2 (161 reviews) | Not enough data | 

#### Agentic AI - Video Conferencing

| Feature | Lumen Contact Center | RingEX | Nextiva | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.3 (13 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 8.5 (12 reviews) | Not enough data | 
| **Decision Making** | Not enough data | 8.3 (12 reviews) | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Lumen Contact Center** | 8.0/10 | 6 |
| **RingEX** | 8.8/10 | 256 |
| **Nextiva** | 8.6/10 | 772 |

#### Platform

| Feature | Lumen Contact Center | RingEX | Nextiva | 
|---|---|---|---|
| **Omnichannel** | 7.3 (5 reviews) | Feature Not Available | 8.1 (466 reviews) | 
| **Mobile Access** | 8.3 (5 reviews) | 9.0 (238 reviews) | 8.6 (667 reviews) | 
| **Queue Management** | 7.8 (6 reviews) | 8.7 (223 reviews) | 8.6 (585 reviews) | 
| **Call Routing** | 7.8 (6 reviews) | 9.1 (233 reviews) | 8.9 (693 reviews) | 
| **Call Back** | 8.1 (6 reviews) | 8.7 (220 reviews) | 8.8 (606 reviews) | 
| **IVR** | 7.8 (6 reviews) | 8.5 (213 reviews) | 8.3 (502 reviews) | 
| **Automatic Call Distribution** | 8.6 (6 reviews) | 8.7 (219 reviews) | 8.6 (604 reviews) | 

#### Generative AI

| Feature | Lumen Contact Center | RingEX | Nextiva | 
|---|---|---|---|
| **AI Text-to-Speech** | Not enough data | Feature Not Available | 7.7 (295 reviews) | 

#### Workforce Management

| Feature | Lumen Contact Center | RingEX | Nextiva | 
|---|---|---|---|
| **Call Monitoring** | 7.2 (6 reviews) | 8.8 (222 reviews) | 8.7 (607 reviews) | 
| **Performance Evaluation** | 7.7 (5 reviews) | 8.6 (216 reviews) | 8.7 (565 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | Lumen Contact Center | RingEX | Nextiva | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.9 (22 reviews) | 8.8 (8 reviews) | 
| **Cross-system Integration** | Not enough data | 8.9 (22 reviews) | 8.8 (8 reviews) | 
| **Natural Language Interaction** | Not enough data | 9.1 (22 reviews) | 8.8 (8 reviews) | 
| **Proactive Assistance** | Not enough data | 8.9 (22 reviews) | 8.8 (8 reviews) | 

#### Administrative

| Feature | Lumen Contact Center | RingEX | Nextiva | 
|---|---|---|---|
| **Call Recording** | 8.6 (6 reviews) | 8.8 (226 reviews) | 8.7 (594 reviews) | 
| **Reporting & Dashboards** | 8.6 (6 reviews) | 8.6 (223 reviews) | 8.7 (624 reviews) | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **Lumen Contact Center** | N/A | N/A |
| **RingEX** | 8.8/10 | 64 |
| **Nextiva** | 9.1/10 | 43 |

#### Basic Communication - Cloud PBX

| Feature | Lumen Contact Center | RingEX | Nextiva | 
|---|---|---|---|
| **Call Management** | Not enough data | 8.9 (59 reviews) | 9.4 (31 reviews) | 
| **Communication Management** | Not enough data | 8.9 (58 reviews) | 9.1 (30 reviews) | 
| **Scalability** | Not enough data | 9.1 (56 reviews) | 9.3 (28 reviews) | 
| **Integrations** | Not enough data | 8.3 (57 reviews) | 8.5 (24 reviews) | 
| **Mobile Accessibility** | Not enough data | 9.1 (58 reviews) | 8.7 (31 reviews) | 
| **Accessibility** | Not enough data | 8.8 (55 reviews) | 9.0 (28 reviews) | 

#### Advanced Features - Cloud PBX

| Feature | Lumen Contact Center | RingEX | Nextiva | 
|---|---|---|---|
| **Security and Compliance** | Not enough data | 8.7 (52 reviews) | 9.1 (26 reviews) | 
| **Analytics and Reporting** | Not enough data | 8.5 (55 reviews) | 9.3 (29 reviews) | 
| **Support and Reliability** | Not enough data | 8.6 (54 reviews) | 9.1 (30 reviews) | 
| **Automated attendant** | Not enough data | 8.9 (54 reviews) | 9.1 (27 reviews) | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Lumen Contact Center** | N/A | N/A |
| **RingEX** | 8.4/10 | 580 |
| **Nextiva** | 8.3/10 | 1792 |

#### Platform Basics - VoIP Providers

| Feature | Lumen Contact Center | RingEX | Nextiva | 
|---|---|---|---|
| **PBX systems, VoIP Softphone** | Not enough data | 8.5 (96 reviews) | 8.7 (66 reviews) | 
| **Call Management** | Not enough data | 8.7 (118 reviews) | 8.8 (93 reviews) | 
| **Network monitoring** | Not enough data | 8.4 (87 reviews) | 8.2 (58 reviews) | 
| **Integrations** | Not enough data | 8.0 (104 reviews) | 8.1 (67 reviews) | 
| **Virtual PBX** | Not enough data | 8.0 (82 reviews) | 7.9 (54 reviews) | 
| **SIP trunking services** | Not enough data | 8.1 (80 reviews) | 7.7 (53 reviews) | 

#### Basic Communication

| Feature | Lumen Contact Center | RingEX | Nextiva | 
|---|---|---|---|
| **Phone Calls** | Not enough data | 9.1 (535 reviews) ✓ Verified | 9.2 (1697 reviews) ✓ Verified | 
| **Video Calls** | Not enough data | 8.3 (399 reviews) ✓ Verified | 7.9 (899 reviews) ✓ Verified | 
| **Instant Messaging** | Not enough data | 8.7 (435 reviews) ✓ Verified | 8.3 (1057 reviews) ✓ Verified | 
| **Screen Sharing** | Not enough data | 8.2 (362 reviews) ✓ Verified | 7.7 (830 reviews) | 
| **Conference Calls** | Not enough data | 8.6 (429 reviews) ✓ Verified | 8.6 (1161 reviews) ✓ Verified | 
| **Desk-to-Desk Calls** | Not enough data | 9.0 (439 reviews) ✓ Verified | 9.1 (1340 reviews) ✓ Verified | 

#### Agentic AI - VoIP Providers

| Feature | Lumen Contact Center | RingEX | Nextiva | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.9 (52 reviews) | 7.7 (41 reviews) | 
| **Cross-system Integration** | Not enough data | 8.1 (54 reviews) | 7.8 (40 reviews) | 
| **Adaptive Learning** | Not enough data | 8.0 (52 reviews) | 7.6 (39 reviews) | 
| **Proactive Assistance** | Not enough data | 8.0 (51 reviews) | 7.6 (40 reviews) | 

#### Access

| Feature | Lumen Contact Center | RingEX | Nextiva | 
|---|---|---|---|
| **Software Pairing** | Not enough data | 8.2 (380 reviews) ✓ Verified | 8.0 (903 reviews) | 
| **Browser Extension** | Not enough data | 8.4 (394 reviews) ✓ Verified | 8.1 (898 reviews) | 
| **Individual Download** | Not enough data | 8.6 (426 reviews) | 8.5 (1040 reviews) ✓ Verified | 

#### Advanced Features

| Feature | Lumen Contact Center | RingEX | Nextiva | 
|---|---|---|---|
| **Hold Music** | Not enough data | 8.3 (446 reviews) | 8.3 (1174 reviews) ✓ Verified | 
| **Automated Attendants** | Not enough data | 8.4 (406 reviews) ✓ Verified | 8.6 (1244 reviews) ✓ Verified | 
| **VOiP Number** | Not enough data | 9.0 (472 reviews) ✓ Verified | 9.1 (1492 reviews) | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **Lumen Contact Center** | N/A | N/A |
| **RingEX** | N/A | N/A |
| **Nextiva** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | Lumen Contact Center | RingEX | Nextiva | 
|---|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | Lumen Contact Center | RingEX | Nextiva | 
|---|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | Lumen Contact Center | RingEX | Nextiva | 
|---|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | Lumen Contact Center | RingEX | Nextiva | 
|---|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Lumen Contact Center** | N/A | N/A |
| **RingEX** | 8.5/10 | 71 |
| **Nextiva** | 8.6/10 | 203 |

#### Agentic AI - UCaaS Platforms

| Feature | Lumen Contact Center | RingEX | Nextiva | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 8.1 (7 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 8.1 (7 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 8.3 (8 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 8.6 (7 reviews) | 

#### Extensions

| Feature | Lumen Contact Center | RingEX | Nextiva | 
|---|---|---|---|
| **Tenancy Flexibility** | Not enough data | Feature Not Available | 8.5 (149 reviews) ✓ Verified | 
| **Native VoIP** | Not enough data | 8.7 (53 reviews) ✓ Verified | 9.1 (159 reviews) ✓ Verified | 
| **CCaaS Option** | Not enough data | 8.2 (18 reviews) | 8.8 (147 reviews) ✓ Verified | 

#### Features

| Feature | Lumen Contact Center | RingEX | Nextiva | 
|---|---|---|---|
| **Voicemail to Email** | Not enough data | 8.8 (57 reviews) ✓ Verified | 9.2 (185 reviews) ✓ Verified | 
| **Voicemail to SMS** | Not enough data | Feature Not Available | 8.5 (154 reviews) | 
| **File Sharing** | Not enough data | 8.6 (53 reviews) ✓ Verified | 8.3 (142 reviews) ✓ Verified | 
| **Voice Conferencing** | Not enough data | 8.5 (52 reviews) ✓ Verified | 9.0 (156 reviews) ✓ Verified | 
| **Video Conferencing** | Not enough data | 8.6 (53 reviews) ✓ Verified | 8.4 (146 reviews) ✓ Verified | 
| **Conference Transcripts** | Not enough data | 8.2 (49 reviews) | Feature Not Available | 

---
## Categories
**Shared Categories (2):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)

**Unique to Lumen Contact Center (1):** [Contact Center Software](https://www.g2.com/categories/contact-center)

**Unique to RingEX (5):** [Online Fax Software](https://www.g2.com/categories/online-fax), [Webinar Platforms](https://www.g2.com/categories/webinar), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms)

**Unique to Nextiva (4):** [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants), [Contact Center Software](https://www.g2.com/categories/contact-center), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms)


---
## Reviewer Demographics

### By Company Size

| Segment | Lumen Contact Center | RingEX | Nextiva | 
|---|---|---|---|
| **Small-Business** | 38.5% | 58.2% | 77.3% | 
| **Mid-Market** | 38.5% | 35.1% | 21.5% | 
| **Enterprise** | 23.1% | 6.7% | 1.2% | 

### By Industry

#### Lumen Contact Center

- **Telecommunications:** 15.4%
- **Information Technology and Services:** 15.4%
- **Financial Services:** 15.4%
- **Wholesale:** 7.7%
- **Security and Investigations:** 7.7%
- **Retail:** 7.7%
- **Non-Profit Organization Management:** 7.7%
- **Logistics and Supply Chain:** 7.7%
- **Health, Wellness and Fitness:** 7.7%
- **Education Management:** 7.7%

#### RingEX

- **Computer Software:** 9.3%
- **Information Technology and Services:** 5.2%
- **Insurance:** 5.2%
- **Financial Services:** 4.9%
- **Staffing and Recruiting:** 4.8%
- **Marketing and Advertising:** 4.3%
- **Hospital & Health Care:** 4.1%
- **Real Estate:** 3.5%
- **Health, Wellness and Fitness:** 3.5%
- **Construction:** 3.5%
- **Other:** 51.9%

#### Nextiva

- **Hospital & Health Care:** 6.0%
- **Insurance:** 5.7%
- **Construction:** 5.3%
- **Financial Services:** 4.6%
- **Real Estate:** 3.9%
- **Information Technology and Services:** 3.8%
- **Health, Wellness and Fitness:** 3.8%
- **Medical Practice:** 3.6%
- **Law Practice:** 3.4%
- **Legal Services:** 3.2%
- **Other:** 56.6%

---
## Alternatives

### Alternatives to Lumen Contact Center

- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [CallTower](https://www.g2.com/products/calltower/reviews) — 4.3/5 stars (373 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2385 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1839 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1585 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)

### Alternatives to RingEX

- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (926 reviews)
- [Webex Calling](https://www.g2.com/products/webex-calling/reviews) — 4.5/5 stars (633 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4165 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1839 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1414 reviews)
- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (501 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56391 reviews)

### Alternatives to Nextiva

- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1585 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1414 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (926 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (501 reviews)
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## Top Discussions

### Lumen Contact Center

No discussions available for this product.

### RingEX

- Title: [What’s involved in setting up my RingCentral Office business phone system?](https://www.g2.com/discussions/ringcentral-office-setup) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "There is no PBX hardware to install or technical contractors needed for an on-site setup to start using your phone system. Once you’ve purchased RingCentral..."
- Title: [Is RingCentral good?](https://www.g2.com/discussions/is-ringcentral-good) — 1 comment
  > **Top comment:** "We love RingCentral! It's great that it allows us to call from a main office phone number and provides each user their own work cell/direct number from which..."
- Title: [Why don't you make it more user-friendly?](https://www.g2.com/discussions/why-don-t-you-make-it-more-user-friendly) — 1 comment, 1 upvote
  > **Top comment:** "Brianna, thanks for this feedback. Can you tell us more about what you'd like to customize? If we can't make recommendations, we would love to have you visit..."
- Title: [What are the benefits of RingCentral Office?](https://www.g2.com/discussions/ringcentral-advantage) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Set up your phone system to work the way you do
- Connect your office, remote employees and mobile users under one phone system.
- Easily support multiple..."
- Title: [What is RingCentral Office?](https://www.g2.com/discussions/ringcentral-office) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "RingCentral Office is a cloud-based business communications system with enterprise-grade voice, fax, text, online meetings, conferencing, and..."

### Nextiva

- Title: [What is VoIP feature?](https://www.g2.com/discussions/what-is-voip-feature) — 3 comments
  > **Top comment:** "Voip feature just means you can make calls over the internet, rather than a connected phone line or cell network. 
"
- Title: [What does nextiva do?](https://www.g2.com/discussions/what-does-nextiva-do) — 3 comments
  > **Top comment:** "provide phone service"
- Title: [How has Nextiva revolutionized business communication systems with its VoIP solutions?](https://www.g2.com/discussions/how-has-nextiva-revolutionized-business-communication-systems-with-its-voip-solutions) — 2 comments
  > **Top comment:** "From my perspective - Nextiva made everything seamless like it's part of my normal work system/equipment.  I don't feel like I have to do any extra logging..."
- Title: [What is Nextiva used for?](https://www.g2.com/discussions/what-is-nextiva-used-for) — 2 comments
  > **Top comment:** "They are in the business of sneak auto-renewals, being difficult to reach, and deferring everything to their legal department. "
- Title: [For those who switched to Nextiva from another service, whom did you come from, and do you feel there is parity between Nextiva and your previous provider?](https://www.g2.com/discussions/for-those-who-switched-to-nextiva-from-another-service-whom-did-you-come-from-and-do-you-feel-there-is-parity-between-nextiva-and-your-previous-provider) — 2 comments, 1 upvote
  > **Top comment:** "Good day everyone on this platform I wanna use this medium to express how you can recover your lost fund from forex, binary options scam companies or fake..."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/lumen-contact-center-vs-ringex-vs-nextiva)