# Top 10 Lumen Contact Center Alternatives & Competitors **Average Rating:** 4.2/5 **Total Number of Reviews:** 13 The Contact Center Software solutions below are the most common alternatives that users and reviewers compare with Lumen Contact Center. Contact Center Software is a widely used technology, and many people are seeking secure, top rated software solutions with auto dialer, speech analytics, and session summary notes. Other important factors to consider when researching alternatives to Lumen Contact Center include features and reporting. The best overall Lumen Contact Center alternative is Five9 Intelligent Cloud Contact Center Platform. Other similar apps like Lumen Contact Center are RingEX, NICE CXone, Nextiva, and Genesys Cloud CX. Lumen Contact Center alternatives can be found in [Contact Center Software](https://www.g2.com/categories/contact-center) but may also be in [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) or [VoIP Providers](https://www.g2.com/categories/voip-providers). ## Best Paid & Free Alternatives to Lumen Contact Center - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - [3CX](https://www.g2.com/products/3cx/reviews) - [CallTower](https://www.g2.com/products/calltower/reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) ## Top 10 Alternatives to Lumen Contact Center Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how Lumen Contact Center stacks up to the competition, check reviews from current & previous users in industries like Information Technology and Services, Non-Profit Organization Management, and Education Management, and find the best product for your business. ### 1. [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) By Five9 **Average Rating:** 4.1/5 **Total Reviews:** 625 Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing. Reviewers say compared to Lumen Contact Center, Five9 Intelligent Cloud Contact Center Platform is: - Easier to do business with - Easier to set up - Better at meeting requirements Categories in common with Lumen Contact Center: [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center](https://www.g2.com/categories/contact-center) **Compare:** [Lumen Contact Center vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-lumen-contact-center) **Compare Five9 Intelligent Cloud Contact Center Platform with other alternatives:** - [Five9 Intelligent Cloud Contact Center Platform vs RingEX](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-ringex) - [Five9 Intelligent Cloud Contact Center Platform vs NICE CXone](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-nice-cxone) - [Five9 Intelligent Cloud Contact Center Platform vs Nextiva](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-nextiva) - [Five9 Intelligent Cloud Contact Center Platform vs Genesys Cloud CX](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-genesys-cloud-cx) - [Five9 Intelligent Cloud Contact Center Platform vs 3CX](https://www.g2.com/compare/3cx-vs-five9-intelligent-cloud-contact-center-platform) - [Five9 Intelligent Cloud Contact Center Platform vs CallTower](https://www.g2.com/compare/calltower-vs-five9-intelligent-cloud-contact-center-platform) - [Five9 Intelligent Cloud Contact Center Platform vs Talkdesk](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-talkdesk) - [Five9 Intelligent Cloud Contact Center Platform vs JustCall](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-saas-labs-justcall) - [Five9 Intelligent Cloud Contact Center Platform vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-five9-intelligent-cloud-contact-center-platform) ### 2. [RingEX](https://www.g2.com/products/ringex/reviews) By RingCentral **Average Rating:** 4.2/5 **Total Reviews:** 1,414 AI-powered communications that redefines customer engagement for modern teams. Reviewers say compared to Lumen Contact Center, RingEX is: - Easier to do business with - Better at meeting requirements - Easier to set up Categories in common with Lumen Contact Center: [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci) **Compare:** [Lumen Contact Center vs RingEX](https://www.g2.com/compare/lumen-contact-center-vs-ringex) **Compare RingEX with other alternatives:** - [RingEX vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-ringex) - [RingEX vs NICE CXone](https://www.g2.com/compare/nice-cxone-vs-ringex) - [RingEX vs Nextiva](https://www.g2.com/compare/nextiva-vs-ringex) - [RingEX vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-ringex) - [RingEX vs 3CX](https://www.g2.com/compare/3cx-vs-ringex) - [RingEX vs CallTower](https://www.g2.com/compare/calltower-vs-ringex) - [RingEX vs Talkdesk](https://www.g2.com/compare/ringex-vs-talkdesk) - [RingEX vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-ringex) - [RingEX vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-ringex) ### 3. [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) By NiCE **Average Rating:** 4.3/5 **Total Reviews:** 1,730 NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. Reviewers say compared to Lumen Contact Center, NICE CXone is: - Easier to do business with - Better at meeting requirements - Easier to set up Categories in common with Lumen Contact Center: [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center](https://www.g2.com/categories/contact-center) **Compare:** [Lumen Contact Center vs NICE CXone](https://www.g2.com/compare/lumen-contact-center-vs-nice-cxone) **Compare NICE CXone with other alternatives:** - [NICE CXone vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-nice-cxone) - [NICE CXone vs RingEX](https://www.g2.com/compare/nice-cxone-vs-ringex) - [NICE CXone vs Nextiva](https://www.g2.com/compare/nice-cxone-vs-nextiva) - [NICE CXone vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-nice-cxone) - [NICE CXone vs 3CX](https://www.g2.com/compare/3cx-vs-nice-cxone) - [NICE CXone vs CallTower](https://www.g2.com/compare/calltower-vs-nice-cxone) - [NICE CXone vs Talkdesk](https://www.g2.com/compare/nice-cxone-vs-talkdesk) - [NICE CXone vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-nice-cxone) - [NICE CXone vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-nice-cxone) ### 4. [Nextiva](https://www.g2.com/products/nextiva/reviews) By Nextiva **Average Rating:** 4.5/5 **Total Reviews:** 3,585 The Nextiva technology platform is a state-of-the-art telecommunications infrastructure that allows a company's employees to conduct their business from anywhere. Reviewers say compared to Lumen Contact Center, Nextiva is: - Easier to do business with - Better at meeting requirements - Easier to set up Categories in common with Lumen Contact Center: [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center](https://www.g2.com/categories/contact-center) **Compare:** [Lumen Contact Center vs Nextiva](https://www.g2.com/compare/lumen-contact-center-vs-nextiva) **Compare Nextiva with other alternatives:** - [Nextiva vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-nextiva) - [Nextiva vs RingEX](https://www.g2.com/compare/nextiva-vs-ringex) - [Nextiva vs NICE CXone](https://www.g2.com/compare/nice-cxone-vs-nextiva) - [Nextiva vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-nextiva) - [Nextiva vs 3CX](https://www.g2.com/compare/3cx-vs-nextiva) - [Nextiva vs CallTower](https://www.g2.com/compare/calltower-vs-nextiva) - [Nextiva vs Talkdesk](https://www.g2.com/compare/nextiva-vs-talkdesk) - [Nextiva vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-nextiva) - [Nextiva vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-nextiva) ### 5. [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) By Genesys **Average Rating:** 4.4/5 **Total Reviews:** 1,556 The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels. Reviewers say compared to Lumen Contact Center, Genesys Cloud CX is: - Easier to do business with - Easier to set up - Better at meeting requirements Categories in common with Lumen Contact Center: [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center](https://www.g2.com/categories/contact-center) **Compare:** [Lumen Contact Center vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-lumen-contact-center) **Compare Genesys Cloud CX with other alternatives:** - [Genesys Cloud CX vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-genesys-cloud-cx) - [Genesys Cloud CX vs RingEX](https://www.g2.com/compare/genesys-cloud-cx-vs-ringex) - [Genesys Cloud CX vs NICE CXone](https://www.g2.com/compare/genesys-cloud-cx-vs-nice-cxone) - [Genesys Cloud CX vs Nextiva](https://www.g2.com/compare/genesys-cloud-cx-vs-nextiva) - [Genesys Cloud CX vs 3CX](https://www.g2.com/compare/3cx-vs-genesys-cloud-cx) - [Genesys Cloud CX vs CallTower](https://www.g2.com/compare/calltower-vs-genesys-cloud-cx) - [Genesys Cloud CX vs Talkdesk](https://www.g2.com/compare/genesys-cloud-cx-vs-talkdesk) - [Genesys Cloud CX vs JustCall](https://www.g2.com/compare/genesys-cloud-cx-vs-saas-labs-justcall) - [Genesys Cloud CX vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-genesys-cloud-cx) ### 6. [3CX](https://www.g2.com/products/3cx/reviews) By 3CX **Average Rating:** 4.4/5 **Total Reviews:** 547 3CX is an open standards communications solution that replaces proprietary PBX's. Built for business connectivity and collaboration it integrates video conferencing, live chat and apps for Android, iOS, and the web. Available on premise (Windows / Linux) or hosted as a cloud solution. Reviewers say compared to Lumen Contact Center, 3CX is: - Easier to do business with - Easier to set up - Better at meeting requirements Categories in common with Lumen Contact Center: [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center](https://www.g2.com/categories/contact-center) **Compare:** [Lumen Contact Center vs 3CX](https://www.g2.com/compare/3cx-vs-lumen-contact-center) **Compare 3CX with other alternatives:** - [3CX vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/3cx-vs-five9-intelligent-cloud-contact-center-platform) - [3CX vs RingEX](https://www.g2.com/compare/3cx-vs-ringex) - [3CX vs NICE CXone](https://www.g2.com/compare/3cx-vs-nice-cxone) - [3CX vs Nextiva](https://www.g2.com/compare/3cx-vs-nextiva) - [3CX vs Genesys Cloud CX](https://www.g2.com/compare/3cx-vs-genesys-cloud-cx) - [3CX vs CallTower](https://www.g2.com/compare/3cx-vs-calltower) - [3CX vs Talkdesk](https://www.g2.com/compare/3cx-vs-talkdesk) - [3CX vs JustCall](https://www.g2.com/compare/3cx-vs-saas-labs-justcall) - [3CX vs CloudTalk](https://www.g2.com/compare/3cx-vs-cloudtalk) ### 7. [CallTower](https://www.g2.com/products/calltower/reviews) By CallTower **Average Rating:** 4.3/5 **Total Reviews:** 377 CallTower provides cloud-based enterprise-class unified communications solutions for organizations worldwide. Reviewers say compared to Lumen Contact Center, CallTower is: - Easier to do business with - Better at meeting requirements - Easier to set up Categories in common with Lumen Contact Center: [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center](https://www.g2.com/categories/contact-center) **Compare:** [Lumen Contact Center vs CallTower](https://www.g2.com/compare/calltower-vs-lumen-contact-center) **Compare CallTower with other alternatives:** - [CallTower vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/calltower-vs-five9-intelligent-cloud-contact-center-platform) - [CallTower vs RingEX](https://www.g2.com/compare/calltower-vs-ringex) - [CallTower vs NICE CXone](https://www.g2.com/compare/calltower-vs-nice-cxone) - [CallTower vs Nextiva](https://www.g2.com/compare/calltower-vs-nextiva) - [CallTower vs Genesys Cloud CX](https://www.g2.com/compare/calltower-vs-genesys-cloud-cx) - [CallTower vs 3CX](https://www.g2.com/compare/3cx-vs-calltower) - [CallTower vs Talkdesk](https://www.g2.com/compare/calltower-vs-talkdesk) - [CallTower vs JustCall](https://www.g2.com/compare/calltower-vs-saas-labs-justcall) - [CallTower vs CloudTalk](https://www.g2.com/compare/calltower-vs-cloudtalk) ### 8. [Talkdesk](https://www.g2.com/products/talkdesk/reviews) By Talkdesk **Average Rating:** 4.4/5 **Total Reviews:** 2,536 Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience. Reviewers say compared to Lumen Contact Center, Talkdesk is: - Easier to do business with - Easier to set up - Better at meeting requirements Categories in common with Lumen Contact Center: [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center](https://www.g2.com/categories/contact-center) **Compare:** [Lumen Contact Center vs Talkdesk](https://www.g2.com/compare/lumen-contact-center-vs-talkdesk) **Compare Talkdesk with other alternatives:** - [Talkdesk vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-talkdesk) - [Talkdesk vs RingEX](https://www.g2.com/compare/ringex-vs-talkdesk) - [Talkdesk vs NICE CXone](https://www.g2.com/compare/nice-cxone-vs-talkdesk) - [Talkdesk vs Nextiva](https://www.g2.com/compare/nextiva-vs-talkdesk) - [Talkdesk vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-talkdesk) - [Talkdesk vs 3CX](https://www.g2.com/compare/3cx-vs-talkdesk) - [Talkdesk vs CallTower](https://www.g2.com/compare/calltower-vs-talkdesk) - [Talkdesk vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-talkdesk) - [Talkdesk vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-talkdesk) ### 9. [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) By Saas Labs **Average Rating:** 4.3/5 **Total Reviews:** 2,388 JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries Reviewers say compared to Lumen Contact Center, JustCall is: - Easier to do business with - Easier to set up - Better at meeting requirements Categories in common with Lumen Contact Center: [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center](https://www.g2.com/categories/contact-center) **Compare:** [Lumen Contact Center vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-lumen-contact-center) **Compare JustCall with other alternatives:** - [JustCall vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-saas-labs-justcall) - [JustCall vs RingEX](https://www.g2.com/compare/saas-labs-justcall-vs-ringex) - [JustCall vs NICE CXone](https://www.g2.com/compare/saas-labs-justcall-vs-nice-cxone) - [JustCall vs Nextiva](https://www.g2.com/compare/saas-labs-justcall-vs-nextiva) - [JustCall vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-saas-labs-justcall) - [JustCall vs 3CX](https://www.g2.com/compare/3cx-vs-saas-labs-justcall) - [JustCall vs CallTower](https://www.g2.com/compare/calltower-vs-saas-labs-justcall) - [JustCall vs Talkdesk](https://www.g2.com/compare/saas-labs-justcall-vs-talkdesk) - [JustCall vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-saas-labs-justcall) ### 10. [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) By CloudTalk **Average Rating:** 4.4/5 **Total Reviews:** 1,848 CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales people better visibility of their customer or prospect base. On top of this, we have a feature stack consisting of drag & drop workflow automations, multistep call flow builders and smart dialing functionality, which automate and simplify a large part of our customers’ workflows, saving on average 2-3 minutes per call. Reviewers say compared to Lumen Contact Center, CloudTalk is: - Easier to do business with - Easier to set up - Better at meeting requirements Categories in common with Lumen Contact Center: [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center](https://www.g2.com/categories/contact-center) **Compare:** [Lumen Contact Center vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-lumen-contact-center) **Compare CloudTalk with other alternatives:** - [CloudTalk vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/cloudtalk-vs-five9-intelligent-cloud-contact-center-platform) - [CloudTalk vs RingEX](https://www.g2.com/compare/cloudtalk-vs-ringex) - [CloudTalk vs NICE CXone](https://www.g2.com/compare/cloudtalk-vs-nice-cxone) - [CloudTalk vs Nextiva](https://www.g2.com/compare/cloudtalk-vs-nextiva) - [CloudTalk vs Genesys Cloud CX](https://www.g2.com/compare/cloudtalk-vs-genesys-cloud-cx) - [CloudTalk vs 3CX](https://www.g2.com/compare/3cx-vs-cloudtalk) - [CloudTalk vs CallTower](https://www.g2.com/compare/calltower-vs-cloudtalk) - [CloudTalk vs Talkdesk](https://www.g2.com/compare/cloudtalk-vs-talkdesk) - [CloudTalk vs JustCall](https://www.g2.com/compare/cloudtalk-vs-saas-labs-justcall) --- ## Lumen Contact Center Alternatives FAQs ### What are the best alternatives to CenturyLink? Top alternatives to CenturyLink include [Nextiva](https://www.g2.com/products/nextiva/reviews) (4.5/5 stars, 3567 reviews), [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) (4.4/5 stars, 1549 reviews), [Talkdesk](https://www.g2.com/products/talkdesk/reviews) (4.4/5 stars, 2504 reviews), [3CX](https://www.g2.com/products/3cx/reviews) (4.4/5 stars, 546 reviews), and [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) (4.4/5 stars, 1841 reviews). These platforms outperform CenturyLink in ease of administration, support, meeting requirements, usability, and setup, according to G2 data. ### What features do alternatives offer that CenturyLink does not? CenturyLink lacks advanced AI-powered automation features, comprehensive omnichannel support, and seamless CRM integrations that many alternatives provide. It also has reported issues with software improvements, data management, and integration challenges. ### Which Contact Center tools do reviewers recommend instead of CenturyLink? Reviewers recommend [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) for its AI-powered automation, omnichannel support, and robust CRM integrations, which enhance efficiency and customer experience. [RingEX](https://www.g2.com/products/ringex/reviews) is favored for its AI-powered communications, seamless integration with business tools, and reliable call quality. [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) is praised for its comprehensive omnichannel capabilities, AI-driven insights, and customizable workflows. [Nextiva](https://www.g2.com/products/nextiva/reviews) stands out for its ease of use, excellent customer support, and unified communication platform. [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) is noted for its robust omnichannel features, AI integration, and scalability. [Talkdesk](https://www.g2.com/products/talkdesk/reviews) is recommended for its intuitive interface, AI-assisted call routing, and comprehensive analytics. [JustCall](https://www.g2.com/products/justcall/reviews) is valued for its seamless CRM integration, AI transcription, and multi-channel communication. [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) is appreciated for its user-friendly interface, AI-driven call summaries, and extensive integrations. These alternatives provide advanced features and better support compared to CenturyLink, making them preferred choices for contact center solutions. ### How does CenturyLink compare to Five9 Intelligent Cloud...? According to G2 data, [CenturyLink](https://www.g2.com/products/lumen-contact-center/reviews) holds a slightly higher average rating of 4.2/5 across 13 reviews compared to [Five9 Intelligent Cloud](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) with 4.1/5 from 611 reviews. In dimension scores, Five9 leads CenturyLink by 0.3 points in Meeting Requirements (8.4 vs 8.1) and 0.5 points in Ease of Setup (8.0 vs 7.5), while CenturyLink scores 0.6 points higher in Usability (9.0 vs 8.4) and 0.3 points higher in Support (8.3 vs 8.0). Five9 outperforms CenturyLink by 1.5 points in Ease of Doing Business (8.6 vs 7.1) but trails slightly in Ease of Admin by 0.3 points (8.0 vs 8.3). Sentiment analysis reveals that Five9 excels in Ease of Use (118 mentions), Customer Support (85 mentions), Features (76 mentions), and Efficiency (62 mentions), with users praising its intuitive interface, extensive integrations, and robust reporting capabilities. Conversely, CenturyLink users highlight CRM integration, ease of use, and helpful customer support but report concerns about data management, software improvements, and slower performance. Five9 users report some call issues and complexity but appreciate its scalability and customization. Overall, [Five9 Intelligent Cloud](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) offers stronger scalability, richer features, and better business ease, while [CenturyLink](https://www.g2.com/products/lumen-contact-center/reviews) provides slightly better usability and support experience. The choice depends on prioritizing advanced functionality and business agility (Five9) versus usability and support quality (CenturyLink). ### Why do users choose Five9 Intelligent Cloud... over CenturyLink? Users choose [Five9 Intelligent Cloud](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) over [CenturyLink](https://www.g2.com/products/lumen-contact-center/reviews) primarily for its superior ease of doing business, scoring 8.6 versus CenturyLink's 7.1, reflecting smoother vendor interactions and customer experience. With 118 mentions of ease of use and 85 mentions of helpful customer support, Five9 is favored for its intuitive interface, extensive integrations (notably with Salesforce and other major CRMs), and robust, customizable reporting. Five9's scalability and flexibility enable organizations to efficiently manage large volumes of inbound and outbound interactions, supported by advanced AI-driven features like predictive dialing and intelligent routing. The platform's ease of setup (8.0 vs 7.5) and implementation ease, cited in 56 reviews, facilitate faster deployment and onboarding. Additionally, Five9's comprehensive feature set, including omnichannel capabilities and workforce management, is frequently praised. Despite some reported call quality and complexity issues, users value Five9's ability to streamline operations, improve agent productivity, and provide actionable insights through detailed analytics. 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