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Compare Lookback and Lyssna 
At a Glance
Market Segments
Mid-Market (63.2% of reviews)
Small-Business (37.5% of reviews)
Entry-Level Pricing
No pricing available
Free 3 Seats Per Month
Lookback
Star Rating
(21)4.3 out of 5
Market Segments
Mid-Market (63.2% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about LookbackLyssna
Star Rating
(165)4.4 out of 5
Market Segments
Small-Business (37.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free 3 Seats Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Lyssna excels in providing a user-friendly experience, with many users highlighting its easy setup and ability to run tests quickly. This is particularly beneficial for UX researchers who need to gather feedback efficiently.
- Users say Lookback stands out for its intuitive interface and seamless integration with other platforms. Reviewers appreciate the ability to analyze video content easily and the unique feature that allows multiple observers to watch interviews live without participants knowing, enhancing the research experience.
- According to verified reviews, Lyssna's customer support is frequently praised, with users noting the excellent assistance they receive when navigating the platform. This level of support can be crucial for teams needing quick resolutions to issues during research projects.
- Reviewers mention that Lookback offers a strong collaborative environment, with features that allow team members to comment in real-time during user interviews. This capability is seen as a significant advantage for teams looking to gather insights directly from users.
- Users highlight that while Lookback has a higher score for ease of setup, Lyssna provides a broader range of tools for both moderated and unmoderated research, making it a versatile choice for various research needs.
- G2 reviewers indicate that despite Lookback's lower overall satisfaction score, its unique features for video interviews and text notes are highly valued by users, suggesting that it may be particularly suited for teams focused on qualitative research.
Pricing
Entry-Level Pricing
Lookback
No pricing availableLyssna
Free
Free
3 Seats Per Month
- 1 study per month
- 15 self-recruited test and survey responses
- Core methodologies
Free Trial
Lookback
No trial information availableLyssna
Free Trial is available
Ratings
Meets Requirements
8.7
15
8.4
151
Ease of Use
9.0
15
9.1
153
Ease of Setup
10.0
7
9.2
110
Ease of Admin
10.0
7
8.9
57
Quality of Support
8.2
10
9.1
101
Has the product been a good partner in doing business?
9.0
7
8.9
45
Product Direction (% positive)
10.0
16
9.2
152
Features by Category
User Response Methods
Not enough data
8.8
128
8.7
10
|
Verified
6.8
81
9.4
9
|
Verified
7.2
81
Not enough data
Feature Not Available
9.7
6
|
Verified
8.1
106
Participant Selection
Not enough data
Feature Not Available
Feature Not Available
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
115
Insights
Not enough data
8.3
120
9.4
8
|
Verified
7.4
111
6.7
5
|
Verified
7.8
101
Generative AI
Not enough data
7.1
33
Functionality
Not enough data
8.7
35
Not enough data
7.7
32
Not enough data
6.9
32
Not enough data
7.9
30
Not enough data
7.8
30
Admin
Not enough data
8.5
33
Platform Basics
Not enough data
7.4
11
Not enough data
8.3
12
Platform Content
Not enough data
7.8
10
Not enough data
9.2
11
Not enough data
8.5
11
Not enough data
9.0
10
Not enough data
7.5
10
Platform Performance
Not enough data
7.6
11
Not enough data
6.8
11
Platform
Not enough data
7.6
15
Not enough data
6.2
13
Not enough data
6.0
13
Not enough data
8.8
14
Not enough data
8.5
16
Not enough data
7.7
14
Not enough data
7.6
16
Not enough data
8.6
15
Survey Management
Not enough data
8.1
53
Not enough data
9.0
54
Not enough data
8.0
47
Not enough data
8.2
46
Survey Customization
Not enough data
7.8
48
Not enough data
6.6
47
Not enough data
7.5
46
Not enough data
6.5
41
Survey Insights
Not enough data
7.8
46
Not enough data
5.9
39
Not enough data
8.0
47
Not enough data
8.3
44
Agentic AI - Survey
Not enough data
7.1
11
Not enough data
7.6
11
Not enough data
8.2
11
Generative AI
Not enough data
Feature Not Available
Not enough data
Not enough data
Survey Management
Not enough data
9.7
5
Not enough data
9.3
5
Not enough data
8.3
5
Not enough data
7.0
5
Process Management
Not enough data
6.7
5
Not enough data
6.3
5
Not enough data
7.0
5
Not enough data
7.7
5
System Management
Not enough data
8.3
5
Not enough data
8.0
5
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Design - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Audience Access - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Collection - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Lookback and Lyssna are categorized as User Research
Unique Categories
Lookback has no unique categories
Lyssna is categorized as Interview Scheduling, Enterprise Feedback Management, Survey, Crowd Testing Tools, and Consumer Insights Platforms
Reviews
Reviewers' Company Size
Lookback
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Lyssna
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Internet
26.3%
Computer Software
21.1%
Writing and Editing
5.3%
Telecommunications
5.3%
Retail
5.3%
Other
36.8%
Information Technology and Services
14.4%
Marketing and Advertising
11.3%
Design
10.6%
Computer Software
10.6%
Financial Services
5.6%
Other
47.5%
Discussions
Lookback has no discussions with answers
Lyssna has no discussions with answers
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