# Lookback vs Lyssna Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Lyssna excels in providing a user-friendly experience, with many users highlighting its **easy setup** and ability to run tests quickly. This is particularly beneficial for UX researchers who need to gather feedback efficiently.
- **Users say** Lookback stands out for its **intuitive interface** and seamless integration with other platforms. Reviewers appreciate the ability to analyze video content easily and the unique feature that allows multiple observers to watch interviews live without participants knowing, enhancing the research experience.
- **According to verified reviews** , Lyssna's customer support is frequently praised, with users noting the **excellent assistance** they receive when navigating the platform. This level of support can be crucial for teams needing quick resolutions to issues during research projects.
- **Reviewers mention** that Lookback offers a strong collaborative environment, with features that allow team members to comment in real-time during user interviews. This capability is seen as a significant advantage for teams looking to gather insights directly from users.
- **Users highlight** that while Lookback has a higher score for **ease of setup** , Lyssna provides a broader range of tools for both moderated and unmoderated research, making it a versatile choice for various research needs.
- **G2 reviewers indicate** that despite Lookback's lower overall satisfaction score, its unique features for video interviews and text notes are highly valued by users, suggesting that it may be particularly suited for teams focused on qualitative research.



| | Lookback | Lyssna | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 21 | 179 | 
| **Largest Market Segment** | Mid-Market (63.2% of reviews) | Mid-Market (37.6% of reviews) | 
| **Entry Level Price** | No pricing available | Free 3 Seats Per Month | 

---
## Top Pros & Cons

### Lookback

**Not enough data**

### Lyssna

Pros:
- Ease of Use (57 reviews)
- Features (37 reviews)

Cons:
- Missing Features (18 reviews)
- Survey Issues (15 reviews)

---
## Ratings Comparison
| Rating | Lookback | Lyssna | 
|---|---|---|
  | **Meets Requirements** | 8.7 (15 reviews) | 8.4 (160 reviews) | 
  | **Ease of Use** | 9.0 (15 reviews) | 9.1 (162 reviews) | 
  | **Ease of Setup** | 10.0 (7 reviews) | 9.2 (118 reviews) | 
  | **Ease of Admin** | 10.0 (7 reviews) | 8.9 (62 reviews) | 
  | **Quality of Support** | 8.2 (10 reviews) | 9.1 (105 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.0 (7 reviews) | 9.0 (49 reviews) | 
  | **Product Direction (% positive)** | 10.0 (16 reviews) | 9.1 (160 reviews) | 

---
## Pricing

### Lookback

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Lyssna

#### Entry-Level Pricing

Plan: Free

Price: Free 3 Seats Per Month

Description: For small teams starting their experience research journey.

Key Features:
- Unlimited quick studies
- 15 self-recruited test and survey responses
- Core methods

[Browse all 3 editions](https://www.g2.com/products/lyssna/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### User Research

| Product | Score | Reviews |
|---|---|---|
| **Lookback** | 8.8/10 | 11 |
| **Lyssna** | 7.8/10 | 155 |

#### User Response Methods

| Feature | Lookback | Lyssna | 
|---|---|---|
| **Survey** | Not enough data | 8.8 (130 reviews) | 
| **Video Snippets** | 8.7 (10 reviews) ✓ Verified | 6.8 (82 reviews) | 
| **Video Interview** | 9.4 (9 reviews) ✓ Verified | 7.2 (81 reviews) | 
| **Photo Submission** | Not enough data | Feature Not Available | 
| **Text/Notes** | 9.7 (6 reviews) ✓ Verified | 8.2 (107 reviews) | 

#### Participant Selection

| Feature | Lookback | Lyssna | 
|---|---|---|
| **In-App** | Not enough data | Feature Not Available | 
| **On-Site** | Not enough data | Feature Not Available | 
| **Recruitment Pool** | Not enough data | 8.3 (120 reviews) | 

#### Insights

| Feature | Lookback | Lyssna | 
|---|---|---|
| **Analytics** | Not enough data | 8.4 (123 reviews) | 
| **Collaboration** | 9.4 (8 reviews) ✓ Verified | 7.5 (112 reviews) | 
| **Sorting** | 6.7 (5 reviews) ✓ Verified | 7.7 (102 reviews) | 

#### Generative AI

| Feature | Lookback | Lyssna | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 7.1 (35 reviews) | 

### Crowd Testing Tools

| Product | Score | Reviews |
|---|---|---|
| **Lookback** | N/A | N/A |
| **Lyssna** | 7.9/10 | 36 |

#### Functionality

| Feature | Lookback | Lyssna | 
|---|---|---|
| **Crowd Testing** | Not enough data | 8.6 (36 reviews) | 
| **Feedback Tracking** | Not enough data | 7.7 (32 reviews) | 
| **Integration** | Not enough data | 6.9 (32 reviews) | 
| **Requirements** | Not enough data | 7.9 (30 reviews) | 
| **Logging** | Not enough data | 7.8 (30 reviews) | 

#### Admin

| Feature | Lookback | Lyssna | 
|---|---|---|
| **Test Analysis** | Not enough data | 8.5 (34 reviews) | 

### Interview Scheduling

| Product | Score | Reviews |
|---|---|---|
| **Lookback** | N/A | N/A |
| **Lyssna** | 7.9/10 | 18 |

#### Platform Basics

| Feature | Lookback | Lyssna | 
|---|---|---|
| **Interoperability** | Not enough data | 7.4 (11 reviews) | 
| **Performance** | Not enough data | 8.3 (12 reviews) | 

#### Platform Content

| Feature | Lookback | Lyssna | 
|---|---|---|
| **Automation** | Not enough data | 7.8 (10 reviews) | 
| **Reminders** | Not enough data | 9.2 (11 reviews) | 
| **Email Template** | Not enough data | 8.5 (11 reviews) | 
| **Booking** | Not enough data | 9.0 (10 reviews) | 
| **Rescheduling** | Not enough data | 7.5 (10 reviews) | 

#### Platform Performance

| Feature | Lookback | Lyssna | 
|---|---|---|
| **Reporting** | Not enough data | 7.6 (11 reviews) | 
| **Monitoring** | Not enough data | 6.8 (11 reviews) | 

#### Platform

| Feature | Lookback | Lyssna | 
|---|---|---|
| **Customization ** | Not enough data | 7.6 (15 reviews) | 
| **Integration APIs** | Not enough data | 6.2 (13 reviews) | 
| **Internationalization** | Not enough data | 6.0 (13 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.8 (14 reviews) | 
| **Performance** | Not enough data | 8.5 (16 reviews) | 
| **Mobility** | Not enough data | 7.7 (14 reviews) | 
| **Reporting** | Not enough data | 7.6 (16 reviews) | 
| **Dashboards** | Not enough data | 8.6 (15 reviews) | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **Lookback** | N/A | N/A |
| **Lyssna** | 7.6/10 | 55 |

#### Survey Management

| Feature | Lookback | Lyssna | 
|---|---|---|
| **Survey Builder** | Not enough data | 8.1 (53 reviews) | 
| **Question Types** | Not enough data | 9.0 (54 reviews) | 
| **Templates** | Not enough data | 8.0 (47 reviews) | 
| **Survey Distribution** | Not enough data | 8.2 (46 reviews) | 

#### Survey Customization

| Feature | Lookback | Lyssna | 
|---|---|---|
| **Branching/Skip Logic** | Not enough data | 7.8 (48 reviews) | 
| **Branding** | Not enough data | 6.6 (47 reviews) | 
| **Multimedia Support** | Not enough data | 7.5 (46 reviews) | 
| **Multilingual Surveys** | Not enough data | 6.5 (41 reviews) | 

#### Survey Insights

| Feature | Lookback | Lyssna | 
|---|---|---|
| **Reporting & Analytics** | Not enough data | 7.8 (46 reviews) | 
| **BI Tools Integration** | Not enough data | 5.9 (39 reviews) | 
| **Data Exporting** | Not enough data | 8.0 (47 reviews) | 
| **Permissions** | Not enough data | 8.3 (44 reviews) | 

#### Agentic AI - Survey

| Feature | Lookback | Lyssna | 
|---|---|---|
| **Adaptive Learning** | Not enough data | 7.1 (11 reviews) | 
| **Proactive Assistance** | Not enough data | 7.6 (11 reviews) | 
| **Decision Making** | Not enough data | 8.2 (11 reviews) | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **Lookback** | N/A | N/A |
| **Lyssna** | 7.8/10 | 5 |

#### Generative AI

| Feature | Lookback | Lyssna | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Survey Management

| Feature | Lookback | Lyssna | 
|---|---|---|
| **Brand Design Consistency** | Not enough data | 9.7 (5 reviews) | 
| **Survey Deployment** | Not enough data | 9.3 (5 reviews) | 
| **Feedback Collection** | Not enough data | 8.3 (5 reviews) | 
| **Device Responsiveness** | Not enough data | 7.0 (5 reviews) | 

#### Process Management

| Feature | Lookback | Lyssna | 
|---|---|---|
| **Feedback Aggregation** | Not enough data | 6.7 (5 reviews) | 
| **Trigger Alerts** | Not enough data | 6.3 (5 reviews) | 
| **Real-Time Analysis** | Not enough data | 7.0 (5 reviews) | 
| **Real-Time Action** | Not enough data | 7.7 (5 reviews) | 

#### System Management

| Feature | Lookback | Lyssna | 
|---|---|---|
| **Security** | Not enough data | 8.3 (5 reviews) | 
| **System Monitoring** | Not enough data | 8.0 (5 reviews) | 

### Recruiting

| Product | Score | Reviews |
|---|---|---|
| **Lookback** | N/A | N/A |
| **Lyssna** | N/A | N/A |

#### Generative AI

| Feature | Lookback | Lyssna | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Consumer Insights Platforms

| Product | Score | Reviews |
|---|---|---|
| **Lookback** | N/A | N/A |
| **Lyssna** | N/A | N/A |

#### Survey Design - Consumer Insights Platforms

| Feature | Lookback | Lyssna | 
|---|---|---|
| **Multi-Use Methodologies** | Not enough data | Not enough data | 
| **Industry & Locale Adaptability** | Not enough data | Not enough data | 
| **Behavioral & Adaptive Logic Guidance** | Not enough data | Not enough data | 
| **Self-Serve Survey Builder** | Not enough data | Not enough data | 
| **AI Smart Probes** | Not enough data | Not enough data | 

#### Audience Access - Consumer Insights Platforms

| Feature | Lookback | Lyssna | 
|---|---|---|
| **Flexible Audience Options** | Not enough data | Not enough data | 
| **Customer Data Upload** | Not enough data | Not enough data | 
| **Consumer Panels** | Not enough data | Not enough data | 

#### Data Collection - Consumer Insights Platforms

| Feature | Lookback | Lyssna | 
|---|---|---|
| **Rapid Research** | Not enough data | Not enough data | 
| **Quality Assurance** | Not enough data | Not enough data | 
| **Mobile / Mixed Mode** | Not enough data | Not enough data | 

#### Analytics - Consumer Insights Platforms

| Feature | Lookback | Lyssna | 
|---|---|---|
| **AI-Powered Insights** | Not enough data | Not enough data | 
| **Qualitative Research Support** | Not enough data | Not enough data | 
| **Benchmarking & Norms** | Not enough data | Not enough data | 

#### Collaboration - Consumer Insights Platforms

| Feature | Lookback | Lyssna | 
|---|---|---|
| **Dashboards & Embedded Integrations** | Not enough data | Not enough data | 
| **Embeddable Reports** | Not enough data | Not enough data | 
| **Shared Workspaces** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [User Research Tools](https://www.g2.com/categories/user-research)


**Unique to Lyssna (5):** [Interview Scheduling Software](https://www.g2.com/categories/interview-scheduling), [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management), [Survey Software](https://www.g2.com/categories/survey), [Crowd Testing Tools](https://www.g2.com/categories/crowd-testing-tools), [Consumer Insights Platforms](https://www.g2.com/categories/consumer-insights-platforms)


---
## Reviewer Demographics

### By Company Size

| Segment | Lookback | Lyssna | 
|---|---|---|
| **Small-Business** | 5.3% | 37.1% | 
| **Mid-Market** | 63.2% | 37.6% | 
| **Enterprise** | 31.6% | 25.3% | 

### By Industry

#### Lookback

- **Internet:** 26.3%
- **Computer Software:** 21.1%
- **Writing and Editing:** 5.3%
- **Telecommunications:** 5.3%
- **Retail:** 5.3%
- **Real Estate:** 5.3%
- **Primary/Secondary Education:** 5.3%
- **Information Technology and Services:** 5.3%
- **Human Resources:** 5.3%
- **Financial Services:** 5.3%
- **Other:** 10.5%

#### Lyssna

- **Information Technology and Services:** 14.8%
- **Marketing and Advertising:** 11.2%
- **Computer Software:** 10.7%
- **Design:** 10.1%
- **Financial Services:** 5.9%
- **Health, Wellness and Fitness:** 3.6%
- **Hospital & Health Care:** 3.0%
- **Automotive:** 2.4%
- **Retail:** 2.4%
- **Leisure, Travel & Tourism:** 2.4%
- **Other:** 33.7%

---
## Alternatives

### Alternatives to Lookback

- [UserTesting](https://www.g2.com/products/usertesting/reviews) — 4.4/5 stars (792 reviews)
- [Maze](https://www.g2.com/products/maze-maze/reviews) — 4.5/5 stars (111 reviews)
- [Userlytics](https://www.g2.com/products/userlytics/reviews) — 4.4/5 stars (189 reviews)
- [Hotjar by Contentsquare](https://www.g2.com/products/hotjar-by-contentsquare/reviews) — 4.3/5 stars (342 reviews)
- [User Interviews](https://www.g2.com/products/user-interviews/reviews) — 4.6/5 stars (1046 reviews)
- [Dscout](https://www.g2.com/products/dscout/reviews) — 4.5/5 stars (184 reviews)
- [Respondent](https://www.g2.com/products/respondent/reviews) — 4.6/5 stars (528 reviews)
- [Loop11](https://www.g2.com/products/loop11/reviews) — 3.7/5 stars (14 reviews)
- [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) — 4.4/5 stars (3018 reviews)
- [Forsta](https://www.g2.com/products/forsta/reviews) — 4.2/5 stars (335 reviews)

### Alternatives to Lyssna

- [UserTesting](https://www.g2.com/products/usertesting/reviews) — 4.4/5 stars (792 reviews)
- [Maze](https://www.g2.com/products/maze-maze/reviews) — 4.5/5 stars (111 reviews)
- [User Interviews](https://www.g2.com/products/user-interviews/reviews) — 4.6/5 stars (1046 reviews)
- [Hotjar by Contentsquare](https://www.g2.com/products/hotjar-by-contentsquare/reviews) — 4.3/5 stars (342 reviews)
- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23555 reviews)
- [Respondent](https://www.g2.com/products/respondent/reviews) — 4.6/5 stars (528 reviews)
- [Mouseflow](https://www.g2.com/products/mouseflow/reviews) — 4.6/5 stars (690 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5238 reviews)
- [Typeform](https://www.g2.com/products/typeform/reviews) — 4.5/5 stars (1004 reviews)
- [Glassbox](https://www.g2.com/products/glassbox/reviews) — 4.9/5 stars (809 reviews)

---
## Top Discussions

### Lookback

No discussions available for this product.

### Lyssna

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/lookback-vs-lyssna)