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Compare Lookback and Lyssna 
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At a Glance
Market Segments
Mid-Market (63.2% of reviews)
Small-Business (37.5% of reviews)
Entry-Level Pricing
No pricing available
Free 3 Seats Per Month
Lookback
Star Rating
(21)4.3 out of 5
Market Segments
Mid-Market (63.2% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about LookbackLyssna
Star Rating
(157)4.5 out of 5
Market Segments
Small-Business (37.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free 3 Seats Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Lookback excels in ease of setup, achieving a perfect score of 10.0, while Lyssna, with a score of 9.4, is noted to have a slightly more complex onboarding process.
- Reviewers mention that Lookback's video interview feature scores 9.4, indicating strong performance in capturing user feedback through video, whereas Lyssna's video snippets feature, scoring 7.2, is seen as less effective in this area.
- G2 users highlight that Lookback's quality of support is rated at 8.2, which is lower than Lyssna's impressive score of 9.3, suggesting that users may find more responsive assistance with Lyssna.
- Users on G2 report that Lookback's feedback collection feature scores 9.7, showcasing its effectiveness in gathering insights, while Lyssna's performance in this area is not as strong, indicating potential limitations in its feedback mechanisms.
- Reviewers say that Lookback's survey management capabilities, particularly in brand design consistency, score 9.3, which is higher than Lyssna's score, suggesting that Lookback may offer better tools for maintaining brand identity in surveys.
- Users report that while both platforms offer good performance, Lookback's overall user experience is rated slightly lower than Lyssna's, with scores of 8.7 and 9.2 respectively, indicating that Lyssna may provide a more intuitive interface for everyday users.
Pricing
Entry-Level Pricing
Lookback
No pricing availableLyssna
Free
Free
3 Seats Per Month
- 1 study per month
- 15 self-recruited test and survey responses
- Core methodologies
Free Trial
Lookback
No trial information availableLyssna
Free Trial is available
Ratings
Meets Requirements
8.7
15
8.5
143
Ease of Use
9.0
15
9.1
145
Ease of Setup
10.0
7
9.2
102
Ease of Admin
10.0
7
9.0
51
Quality of Support
8.2
10
9.2
96
Has the product been a good partner in doing business?
9.0
7
9.1
39
Product Direction (% positive)
10.0
16
9.3
145
Features by Category
User Response Methods
Not enough data
8.8
126
8.7
10
|
Verified
6.8
79
9.4
9
|
Verified
7.1
80
Not enough data
Feature Not Available
9.7
6
|
Verified
8.1
105
Participant Selection
Not enough data
Feature Not Available
Feature Not Available
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
113
Insights
Not enough data
8.3
118
9.4
8
|
Verified
7.5
110
6.7
5
|
Verified
7.7
100
Generative AI
Not enough data
7.1
33
Functionality
Not enough data
8.7
35
Not enough data
7.7
32
Not enough data
6.9
32
Not enough data
7.9
30
Not enough data
7.8
30
Admin
Not enough data
8.5
33
Platform Basics
Not enough data
7.4
11
Not enough data
8.3
12
Platform Content
Not enough data
7.8
10
Not enough data
9.2
11
Not enough data
8.5
11
Not enough data
9.0
10
Not enough data
7.5
10
Platform Performance
Not enough data
7.6
11
Not enough data
6.8
11
Platform
Not enough data
7.6
15
Not enough data
6.2
13
Not enough data
6.0
13
Not enough data
8.8
14
Not enough data
9.0
15
Not enough data
7.7
14
Not enough data
8.0
15
Not enough data
8.6
15
Survey Management
Not enough data
8.3
52
Not enough data
9.0
54
Not enough data
8.0
47
Not enough data
8.2
46
Survey Customization
Not enough data
7.8
48
Not enough data
6.7
46
Not enough data
7.5
46
Not enough data
6.5
41
Survey Insights
Not enough data
7.9
45
Not enough data
5.9
39
Not enough data
8.2
46
Not enough data
8.3
44
Agentic AI - Survey
Not enough data
7.1
11
Not enough data
7.6
11
Not enough data
8.2
11
Generative AI
Not enough data
Feature Not Available
Not enough data
Not enough data
Survey Management
Not enough data
9.7
5
Not enough data
9.3
5
Not enough data
8.3
5
Not enough data
7.0
5
Process Management
Not enough data
6.7
5
Not enough data
6.3
5
Not enough data
7.0
5
Not enough data
7.7
5
System Management
Not enough data
8.3
5
Not enough data
8.0
5
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Design - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Audience Access - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Collection - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Lookback and Lyssna are categorized as User Research
Unique Categories
Lookback has no unique categories
Lyssna is categorized as Interview Scheduling, Enterprise Feedback Management, Survey, Crowd Testing Tools, and Consumer Insights Platforms
Reviews
Reviewers' Company Size
Lookback
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Lyssna
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Internet
26.3%
Computer Software
21.1%
Writing and Editing
5.3%
Telecommunications
5.3%
Retail
5.3%
Other
36.8%
Information Technology and Services
14.5%
Design
11.2%
Marketing and Advertising
10.5%
Computer Software
10.5%
Financial Services
5.9%
Other
47.4%
Discussions
Lookback has no discussions with answers
Lyssna has no discussions with answers
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