# Lookback vs Lyssna Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Lyssna excels in providing a user-friendly experience, with many users highlighting its **easy setup** and ability to run tests quickly. This is particularly beneficial for UX researchers who need to gather feedback efficiently.
- **Users say** Lookback stands out for its **intuitive interface** and seamless integration with other platforms. Reviewers appreciate the ability to analyze video content easily and the unique feature that allows multiple observers to watch interviews live without participants knowing, enhancing the research experience.
- **According to verified reviews** , Lyssna's customer support is frequently praised, with users noting the **excellent assistance** they receive when navigating the platform. This level of support can be crucial for teams needing quick resolutions to issues during research projects.
- **Reviewers mention** that Lookback offers a strong collaborative environment, with features that allow team members to comment in real-time during user interviews. This capability is seen as a significant advantage for teams looking to gather insights directly from users.
- **Users highlight** that while Lookback has a higher score for **ease of setup** , Lyssna provides a broader range of tools for both moderated and unmoderated research, making it a versatile choice for various research needs.
- **G2 reviewers indicate** that despite Lookback's lower overall satisfaction score, its unique features for video interviews and text notes are highly valued by users, suggesting that it may be particularly suited for teams focused on qualitative research.



| | Lookback | Lyssna | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 21 | 183 | 
| **Largest Market Segment** | Mid-Market (63.2% of reviews) | Mid-Market (39.1% of reviews) | 
| **Entry Level Price** | No pricing available | Free 3 Seats Per Month | 

---
## Top Pros & Cons

### Lookback

**Not enough data**

### Lyssna

Pros:
- Ease of Use (57 reviews)
- Features (37 reviews)

Cons:
- Missing Features (18 reviews)
- Survey Issues (15 reviews)

---
## Ratings Comparison
| Rating | Lookback | Lyssna | 
|---|---|---|
  | **Meets Requirements** | 8.7 (15 reviews) | 8.4 (164 reviews) | 
  | **Ease of Use** | 9.0 (15 reviews) | 9.1 (166 reviews) | 
  | **Ease of Setup** | 10.0 (7 reviews) | 9.2 (122 reviews) | 
  | **Ease of Admin** | 10.0 (7 reviews) | 8.9 (64 reviews) | 
  | **Quality of Support** | 8.2 (10 reviews) | 9.1 (108 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.0 (7 reviews) | 9.0 (50 reviews) | 
  | **Product Direction (% positive)** | 10.0 (16 reviews) | 9.0 (164 reviews) | 

---
## Pricing

### Lookback

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Lyssna

#### Entry-Level Pricing

Plan: Free

Price: Free 3 Seats Per Month

Description: For small teams starting their experience research journey.

Key Features:
- Unlimited quick studies
- 15 self-recruited test and survey responses
- Core methods

[Browse all 3 editions](https://www.g2.com/products/lyssna/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Collaboration & Productivity

| Product | Score | Reviews |
|---|---|---|
| **Lookback** | N/A | N/A |
| **Lyssna** | N/A | N/A |

#### Additional Functionality

| Feature | Lookback | Lyssna | 
|---|---|---|
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **To-Do List** | Not enough data | Not enough data | 
| **@mentions** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **File Management** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Screen Sharing** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Brainstorming** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **File Transfer** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Status Tracking** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Real Time Editing** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Assignment Management** | Not enough data | Not enough data | 
| **Task Scheduling** | Not enough data | Not enough data | 
| **Project Management** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Secure Data Storage** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Task Progress Tracking** | Not enough data | Not enough data | 
| **Discussions/Forums** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Progress Tracking** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 

### User Research

| Product | Score | Reviews |
|---|---|---|
| **Lookback** | 8.8/10 | 11 |
| **Lyssna** | 7.7/10 | 159 |

#### User Response Methods

| Feature | Lookback | Lyssna | 
|---|---|---|
| **Survey** | Not enough data | 8.8 (133 reviews) | 
| **Video Snippets** | 8.7 (10 reviews) ✓ Verified | 6.8 (82 reviews) | 
| **Video Interview** | 9.4 (9 reviews) ✓ Verified | 7.2 (81 reviews) | 
| **Photo Submission** | Not enough data | Feature Not Available | 
| **Text/Notes** | 9.7 (6 reviews) ✓ Verified | 8.2 (107 reviews) | 
| **Commenting/Notes** | Not enough data | Not enough data | 

#### Participant Selection

| Feature | Lookback | Lyssna | 
|---|---|---|
| **In-App** | Not enough data | Feature Not Available | 
| **On-Site** | Not enough data | Feature Not Available | 
| **Recruitment Pool** | Not enough data | 8.3 (121 reviews) | 
| **Single Sign On** | Not enough data | Not enough data | 

#### Insights

| Feature | Lookback | Lyssna | 
|---|---|---|
| **Analytics** | Not enough data | 8.3 (125 reviews) | 
| **Collaboration** | 9.4 (8 reviews) ✓ Verified | 7.5 (112 reviews) | 
| **Sorting** | 6.7 (5 reviews) ✓ Verified | 7.7 (102 reviews) | 
| **Visual Analytics** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Lookback | Lyssna | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 6.9 (37 reviews) | 
| **Generative AI** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Lookback | Lyssna | 
|---|---|---|
| **User Journeys** | Not enough data | Not enough data | 
| **Usability Testing** | Not enough data | Not enough data | 
| **Engagement Tracking** | Not enough data | Not enough data | 
| **For Mobile** | Not enough data | Not enough data | 
| **A/B Testing** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Unmoderated Testing** | Not enough data | Not enough data | 
| **Screen Activity Recording** | Not enough data | Not enough data | 
| **Behavior Tracking** | Not enough data | Not enough data | 
| **Software Testing Management** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Customizable Questions** | Not enough data | Not enough data | 
| **Heatmaps** | Not enough data | Not enough data | 
| **Prototype Creation** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Customer Segmentation** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | 
| **User Research Analysis** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **For Websites** | Not enough data | Not enough data | 
| **Issue Tracking** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Design Management** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Project Management** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Moderated Usability Testing** | Not enough data | Not enough data | 
| **Quantitative Metrics** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Categorization/Grouping** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Conversion Rate Optimization** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Video recording/Transcriptions** | Not enough data | Not enough data | 
| **Customizable Categories** | Not enough data | Not enough data | 
| **Annotations** | Not enough data | Not enough data | 
| **Performance Testing** | Not enough data | Not enough data | 
| **Benchmarking** | Not enough data | Not enough data | 
| **Question Library** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Projections** | Not enough data | Not enough data | 
| **Survey/Poll Management** | Not enough data | Not enough data | 
| **Assessment Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Video Support** | Not enough data | Not enough data | 
| **Demographic Data** | Not enough data | Not enough data | 
| **Customer Experience Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Geotargeting** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Email Reminders** | Not enough data | Not enough data | 
| **Audience Targeting** | Not enough data | Not enough data | 

### Crowd Testing Tools

| Product | Score | Reviews |
|---|---|---|
| **Lookback** | N/A | N/A |
| **Lyssna** | 7.9/10 | 36 |

#### Functionality

| Feature | Lookback | Lyssna | 
|---|---|---|
| **Crowd Testing** | Not enough data | 8.6 (36 reviews) | 
| **Feedback Tracking** | Not enough data | 7.7 (32 reviews) | 
| **Integration** | Not enough data | 6.9 (32 reviews) | 
| **Requirements** | Not enough data | 7.9 (30 reviews) | 
| **Logging** | Not enough data | 7.8 (30 reviews) | 

#### Admin

| Feature | Lookback | Lyssna | 
|---|---|---|
| **Test Analysis** | Not enough data | 8.5 (34 reviews) | 

### Interview Scheduling

| Product | Score | Reviews |
|---|---|---|
| **Lookback** | N/A | N/A |
| **Lyssna** | 7.8/10 | 17 |

#### Platform Basics

| Feature | Lookback | Lyssna | 
|---|---|---|
| **Interoperability** | Not enough data | 7.4 (11 reviews) | 
| **Performance** | Not enough data | 8.3 (12 reviews) | 

#### Platform Content

| Feature | Lookback | Lyssna | 
|---|---|---|
| **Automation** | Not enough data | 7.8 (10 reviews) | 
| **Reminders** | Not enough data | 9.2 (11 reviews) | 
| **Email Template** | Not enough data | 8.5 (11 reviews) | 
| **Booking** | Not enough data | 9.0 (10 reviews) | 
| **Rescheduling** | Not enough data | 7.5 (10 reviews) | 

#### Platform Performance

| Feature | Lookback | Lyssna | 
|---|---|---|
| **Reporting** | Not enough data | 7.6 (11 reviews) | 
| **Monitoring** | Not enough data | 6.8 (11 reviews) | 

#### Platform

| Feature | Lookback | Lyssna | 
|---|---|---|
| **Customization ** | Not enough data | 7.6 (15 reviews) | 
| **Integration APIs** | Not enough data | 6.2 (13 reviews) | 
| **Internationalization** | Not enough data | 6.0 (13 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.8 (14 reviews) | 
| **Activity Dashboard** | Not enough data | 8.6 (15 reviews) | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Training Management** | Not enough data | Not enough data | 
| **Goal Management** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **Action Management** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Benefits Dashboard** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **Performance Management** | Not enough data | Not enough data | 
| **Recruitment Management** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Training Management** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Employee Management** | Not enough data | Not enough data | 
| **Orientation Workflow Management** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **HR Management** | Not enough data | Not enough data | 
| **Help Desk Management** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Payroll Management** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Job Description Management** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Assessment Management** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Third-Party Integration** | Not enough data | Not enough data | 
| **Initiative Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Community Management** | Not enough data | Not enough data | 
| **Employee Referral Management** | Not enough data | Not enough data | 
| **Candidate Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Advertising Management** | Not enough data | Not enough data | 
| **Application Management** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Job Management** | Not enough data | Not enough data | 
| **Discount Management** | Not enough data | Not enough data | 
| **Pipeline Management** | Not enough data | Not enough data | 
| **File Management** | Not enough data | Not enough data | 
| **Job Management** | Not enough data | Not enough data | 
| **Data Storage Management** | Not enough data | Not enough data | 
| **Compensation Management** | Not enough data | Not enough data | 
| **Employee Management** | Not enough data | Not enough data | 
| **Job Application Management** | Not enough data | Not enough data | 
| **HR Management** | Not enough data | Not enough data | 
| **Competency Management** | Not enough data | Not enough data | 
| **Performance Management** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Job Description Management** | Not enough data | Not enough data | 
| **Evaluation Management** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **Role-Based Permissions** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **Lookback** | N/A | N/A |
| **Lyssna** | 7.6/10 | 55 |

#### Survey Management

| Feature | Lookback | Lyssna | 
|---|---|---|
| **Survey Builder** | Not enough data | 8.1 (53 reviews) | 
| **Customizable Questions** | Not enough data | 9.0 (54 reviews) | 
| **Templates** | Not enough data | 8.0 (47 reviews) | 
| **Survey Distribution** | Not enough data | 8.2 (46 reviews) | 
| **Mobile Survey** | Not enough data | Not enough data | 
| **Site Intercept Survey** | Not enough data | Not enough data | 
| **Pulse Surveys** | Not enough data | Not enough data | 

#### Survey Customization

| Feature | Lookback | Lyssna | 
|---|---|---|
| **Question Branching** | Not enough data | 7.8 (48 reviews) | 
| **Branding** | Not enough data | 6.6 (47 reviews) | 
| **Multimedia Support** | Not enough data | 7.5 (46 reviews) | 
| **Multilingual Surveys** | Not enough data | 6.5 (41 reviews) | 

#### Survey Insights

| Feature | Lookback | Lyssna | 
|---|---|---|
| **Reporting & Analytics** | Not enough data | 7.8 (46 reviews) | 
| **BI Tools Integration** | Not enough data | 5.9 (39 reviews) | 
| **Data Exporting** | Not enough data | 8.0 (47 reviews) | 
| **Permissions** | Not enough data | 8.3 (44 reviews) | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Presentation Tools** | Not enough data | Not enough data | 
| **Data Analysis Tools** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Visual Analytics** | Not enough data | Not enough data | 

#### Agentic AI - Survey

| Feature | Lookback | Lyssna | 
|---|---|---|
| **Adaptive Learning** | Not enough data | 7.1 (11 reviews) | 
| **Proactive Assistance** | Not enough data | 7.6 (11 reviews) | 
| **Decision Making** | Not enough data | 8.2 (11 reviews) | 
| **Dynamic Content** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Lookback | Lyssna | 
|---|---|---|
| **Single Sign On** | Not enough data | Not enough data | 
| **Phone Polling** | Not enough data | Not enough data | 
| **Online Polling** | Not enough data | Not enough data | 
| **Support Audio/Images/Video** | Not enough data | Not enough data | 
| **Engagement Tracking** | Not enough data | Not enough data | 
| **Question Library** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Survey/Poll Management** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Word Clouds** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Template Management** | Not enough data | Feature Not Available | 
| **Email Management** | Not enough data | Not enough data | 
| **Interactive Content** | Not enough data | Not enough data | 
| **Q&A Management** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Data Cleansing** | Not enough data | Not enough data | 
| **Email Marketing** | Not enough data | Not enough data | 
| **Data Security** | Not enough data | Not enough data | 
| **Anonymous Feedback** | Not enough data | Not enough data | 
| **URL Customization** | Not enough data | Not enough data | 
| **Question Piping** | Not enough data | Not enough data | 
| **Offline Response Collection** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **NPS Survey Structure** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Response Validation** | Not enough data | Not enough data | 
| **Customer Segmentation** | Not enough data | Not enough data | 
| **Response Quotas** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Email Reminders** | Not enough data | Not enough data | 
| **Gamification** | Not enough data | Not enough data | 
| **Randomization** | Not enough data | Not enough data | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **Lookback** | N/A | N/A |
| **Lyssna** | 7.8/10 | 5 |

#### Generative AI

| Feature | Lookback | Lyssna | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Survey Management

| Feature | Lookback | Lyssna | 
|---|---|---|
| **Brand Design Consistency** | Not enough data | 9.7 (5 reviews) | 
| **Survey Deployment** | Not enough data | 9.3 (5 reviews) | 
| **Feedback Collection** | Not enough data | 8.3 (5 reviews) | 
| **Device Responsiveness** | Not enough data | 7.0 (5 reviews) | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Mobile Survey** | Not enough data | Not enough data | 
| **Pulse Surveys** | Not enough data | Not enough data | 

#### Process Management

| Feature | Lookback | Lyssna | 
|---|---|---|
| **Feedback Aggregation** | Not enough data | 6.7 (5 reviews) | 
| **Trigger Alerts** | Not enough data | 6.3 (5 reviews) | 
| **Real-Time Analysis** | Not enough data | 7.0 (5 reviews) | 
| **Real-Time Action** | Not enough data | 7.7 (5 reviews) | 
| **360 Degree Feedback** | Not enough data | Not enough data | 
| **Anonymous Feedback** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Text Analysis** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### System Management

| Feature | Lookback | Lyssna | 
|---|---|---|
| **Security** | Not enough data | 8.3 (5 reviews) | 
| **System Monitoring** | Not enough data | 8.0 (5 reviews) | 
| **SSL Security** | Not enough data | Not enough data | 
| **GPS** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Lookback | Lyssna | 
|---|---|---|
| **Customer Experience Management** | Not enough data | Not enough data | 
| **NPS of Employees** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Question Library** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Multi-Channel Distribution** | Not enough data | Not enough data | 
| **Ratings/Reviews** | Not enough data | Not enough data | 
| **Negative Feedback Management** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Template Management** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Text Fields** | Not enough data | Not enough data | 
| **Customizable Questions** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Conditional Logic** | Not enough data | Not enough data | 
| **Website Integration** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **NPS of Customers** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 
| **Survey/Poll Management** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Customer Segmentation** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **NPS Survey Structure** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Widgets** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Question Branching** | Not enough data | Not enough data | 

### Recruiting

| Product | Score | Reviews |
|---|---|---|
| **Lookback** | N/A | N/A |
| **Lyssna** | N/A | N/A |

#### Generative AI

| Feature | Lookback | Lyssna | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Consumer Insights Platforms

| Product | Score | Reviews |
|---|---|---|
| **Lookback** | N/A | N/A |
| **Lyssna** | N/A | N/A |

#### Survey Design - Consumer Insights Platforms

| Feature | Lookback | Lyssna | 
|---|---|---|
| **Multi-Use Methodologies** | Not enough data | Not enough data | 
| **Industry & Locale Adaptability** | Not enough data | Not enough data | 
| **Behavioral & Adaptive Logic Guidance** | Not enough data | Not enough data | 
| **Self-Serve Survey Builder** | Not enough data | Not enough data | 
| **AI Smart Probes** | Not enough data | Not enough data | 
| **Question Branching** | Not enough data | Not enough data | 
| **Conditional Logic** | Not enough data | Not enough data | 

#### Audience Access - Consumer Insights Platforms

| Feature | Lookback | Lyssna | 
|---|---|---|
| **Flexible Audience Options** | Not enough data | Not enough data | 
| **Customer Data Upload** | Not enough data | Not enough data | 
| **Consumer Panels** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 

#### Data Collection - Consumer Insights Platforms

| Feature | Lookback | Lyssna | 
|---|---|---|
| **Rapid Research** | Not enough data | Not enough data | 
| **Quality Assurance** | Not enough data | Not enough data | 
| **Mobile / Mixed Mode** | Not enough data | Not enough data | 

#### Analytics - Consumer Insights Platforms

| Feature | Lookback | Lyssna | 
|---|---|---|
| **AI-Powered Insights** | Not enough data | Not enough data | 
| **Qualitative Research Support** | Not enough data | Not enough data | 
| **Benchmarking & Norms** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Collaboration - Consumer Insights Platforms

| Feature | Lookback | Lyssna | 
|---|---|---|
| **Dashboards & Embedded Integrations** | Not enough data | Not enough data | 
| **Embeddable Reports** | Not enough data | Not enough data | 
| **Shared Workspaces** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Lookback | Lyssna | 
|---|---|---|
| **Customizable Questions** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | 
| **Charting** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Face-to-Face** | Not enough data | Not enough data | 
| **Survey Sample Management** | Not enough data | Not enough data | 
| **Multi-Channel Distribution** | Not enough data | Not enough data | 
| **Customer Segmentation** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Offline Access** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Phone-Based** | Not enough data | Not enough data | 
| **Template Management** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **Visual Analytics** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Panel Management** | Not enough data | Not enough data | 
| **Question Library** | Not enough data | Not enough data | 
| **Paper-Based** | Not enough data | Not enough data | 
| **Benchmarking** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Survey/Poll Management** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Multiple User Accounts** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Statistical Analysis** | Not enough data | Not enough data | 
| **Email Reminders** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [User Research Tools](https://www.g2.com/categories/user-research)


**Unique to Lyssna (5):** [Interview Scheduling Software](https://www.g2.com/categories/interview-scheduling), [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management), [Survey Software](https://www.g2.com/categories/survey), [Crowd Testing Tools](https://www.g2.com/categories/crowd-testing-tools), [Consumer Insights Platforms](https://www.g2.com/categories/consumer-insights-platforms)


---
## Reviewer Demographics

### By Company Size

| Segment | Lookback | Lyssna | 
|---|---|---|
| **Small-Business** | 5.3% | 36.2% | 
| **Mid-Market** | 63.2% | 39.1% | 
| **Enterprise** | 31.6% | 24.7% | 

### By Industry

#### Lookback

- **Internet:** 26.3%
- **Computer Software:** 21.1%
- **Writing and Editing:** 5.3%
- **Telecommunications:** 5.3%
- **Retail:** 5.3%
- **Real Estate:** 5.3%
- **Primary/Secondary Education:** 5.3%
- **Information Technology and Services:** 5.3%
- **Human Resources:** 5.3%
- **Financial Services:** 5.3%
- **Other:** 10.5%

#### Lyssna

- **Information Technology and Services:** 14.5%
- **Computer Software:** 11.0%
- **Marketing and Advertising:** 11.0%
- **Design:** 9.8%
- **Financial Services:** 6.4%
- **Health, Wellness and Fitness:** 3.5%
- **Hospital & Health Care:** 2.9%
- **Automotive:** 2.3%
- **Retail:** 2.3%
- **Leisure, Travel & Tourism:** 2.3%
- **Other:** 34.1%

---
## Alternatives

### Alternatives to Lookback

- [UserTesting](https://www.g2.com/products/usertesting/reviews) — 4.4/5 stars (792 reviews)
- [Maze](https://www.g2.com/products/maze-maze/reviews) — 4.5/5 stars (111 reviews)
- [Userlytics](https://www.g2.com/products/userlytics/reviews) — 4.4/5 stars (189 reviews)
- [Hotjar by Contentsquare](https://www.g2.com/products/hotjar-by-contentsquare/reviews) — 4.3/5 stars (345 reviews)
- [User Interviews](https://www.g2.com/products/user-interviews/reviews) — 4.6/5 stars (1046 reviews)
- [Dscout](https://www.g2.com/products/dscout/reviews) — 4.5/5 stars (190 reviews)
- [Respondent](https://www.g2.com/products/respondent/reviews) — 4.6/5 stars (530 reviews)
- [Loop11](https://www.g2.com/products/loop11/reviews) — 3.7/5 stars (14 reviews)
- [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) — 4.4/5 stars (3018 reviews)
- [Forsta](https://www.g2.com/products/forsta/reviews) — 4.2/5 stars (335 reviews)

### Alternatives to Lyssna

- [UserTesting](https://www.g2.com/products/usertesting/reviews) — 4.4/5 stars (792 reviews)
- [Maze](https://www.g2.com/products/maze-maze/reviews) — 4.5/5 stars (111 reviews)
- [User Interviews](https://www.g2.com/products/user-interviews/reviews) — 4.6/5 stars (1046 reviews)
- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23900 reviews)
- [Hotjar by Contentsquare](https://www.g2.com/products/hotjar-by-contentsquare/reviews) — 4.3/5 stars (345 reviews)
- [Respondent](https://www.g2.com/products/respondent/reviews) — 4.6/5 stars (530 reviews)
- [Mouseflow](https://www.g2.com/products/mouseflow/reviews) — 4.6/5 stars (690 reviews)
- [Typeform](https://www.g2.com/products/typeform/reviews) — 4.5/5 stars (1017 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5430 reviews)
- [Glassbox](https://www.g2.com/products/glassbox/reviews) — 4.9/5 stars (809 reviews)

---
## Top Discussions

### Lookback

No discussions available for this product.

### Lyssna

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/lookback-vs-lyssna)