Compare LivePerson and Microsoft Copilot Studio
Featured Products
At a Glance
Market Segments
Mid-Market (43.3% of reviews)
Small-Business (42.6% of reviews)
Entry-Level Pricing
Contact Us
$1.00 2000 Sessions Month
LivePerson
Star Rating
(207)4.3 out of 5
Market Segments
Mid-Market (43.3% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 3 pricing plans
Microsoft Copilot Studio
Star Rating
(150)4.4 out of 5
Market Segments
Small-Business (42.6% of reviews)
Pros & Cons
Entry-Level Pricing
$1.00 2000 Sessions Month
Learn more about Microsoft Copilot Studio
Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Microsoft Copilot Studio excels in ease of use, with many users appreciating its simple and clear interface that allows even those without deep technical knowledge to create and manage copilots effortlessly. This ease of setup is a significant advantage for teams looking to implement AI solutions quickly.
- Users say that LivePerson shines in customer engagement, highlighting its robust AI support that automates interactions across various communication channels. Reviewers note that this flexibility allows customers to choose their preferred method of engagement, enhancing overall satisfaction.
- According to verified reviews, Microsoft Copilot Studio's integration with other Microsoft tools is a standout feature, making it particularly appealing for organizations already using the Microsoft ecosystem. Users find that this seamless integration simplifies workflows and boosts productivity.
- Reviewers mention that LivePerson provides valuable insights through its tracking of data and metrics, which helps users monitor their progress towards KPIs. This feature is particularly beneficial for teams focused on performance measurement and improvement.
- G2 reviewers highlight that while both products have strong support features, LivePerson receives slightly higher marks for the quality of support, with users appreciating the responsiveness and effectiveness of the assistance provided when issues arise.
- Users express that Microsoft Copilot Studio's low-code interface significantly reduces the barrier to entry for non-technical users, making it easier for a broader range of employees to leverage AI capabilities without extensive training or technical expertise.
Pricing
Entry-Level Pricing
LivePerson
Bronze
Contact Us
Boost agent efficiency with a messaging-first workspace
- Agent & Supervisor Experience: Includes multi-channel agent workspace, cobrowse, secure forms to optimize agent productivity and customer experience.
- Administrative Experience: Includes management console, campaign builder, and allow admins to create and manage users and skills.
- Communication Channels: Includes web, app, SMS, Email Connect, Whatsapp, Apple Messaging for Business, Messenger, Instagram, Google RCS Messaging, Google Business Messaging, Kakao Talk, Line, Viber, WeChat. X (former Twitter) is supported with additional fees. Includes LivePerson Connect to Messaging (C2M) which is an IVR deflection solution that lets brands move voice calls to messages through the Conversational Cloud platform.
Microsoft Copilot Studio
Power Virtual Agents
$1.00
2000 Sessions Month
NA
- Create and maintain intelligent chatbots - 1,000 bots Sessions - 2,000 per month3 Use Common Data Service} - 10 GB database capacity } 420 GB file capacity4 Enable your bot to take action - Power Automate use rights5 Sessions add-on - Sessions add-on$450
Free Trial
LivePerson
No trial information availableMicrosoft Copilot Studio
No trial information availableRatings
Meets Requirements
8.5
167
8.2
129
Ease of Use
8.4
169
8.7
133
Ease of Setup
8.0
95
8.6
113
Ease of Admin
8.1
79
8.6
36
Quality of Support
8.3
165
8.2
122
Has the product been a good partner in doing business?
8.0
81
8.5
36
Product Direction (% positive)
5.6
163
9.3
128
Features by Category
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
8.1
55
Not enough data
8.1
58
Not enough data
8.3
59
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.6
55
Not enough data
8.7
23
Not enough data
8.1
56
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.7
5
Not enough data
8.7
5
Not enough data
Responses
8.6
14
Not enough data
8.6
14
Not enough data
8.7
17
Not enough data
8.6
13
Not enough data
8.7
10
Not enough data
Platform
9.2
15
Not enough data
9.0
13
Not enough data
8.7
15
Not enough data
8.0
15
Not enough data
8.6
12
Not enough data
9.0
12
Not enough data
8.6
12
Not enough data
Generative AI
8.5
9
Not enough data
8.9
9
Not enough data
Conversational Platform
6.9
19
Not enough data
8.2
19
Not enough data
8.2
16
Not enough data
8.5
19
Not enough data
Support Automation
8.0
18
Not enough data
8.1
19
Not enough data
8.7
20
Not enough data
8.0
20
Not enough data
Generative AI
8.3
10
Not enough data
8.7
10
Not enough data
Customer Support
8.6
11
Not enough data
8.9
9
Not enough data
8.6
11
Not enough data
Automation
9.2
10
Not enough data
8.6
11
Not enough data
8.5
11
Not enough data
Artificial Intelligence
8.3
12
Not enough data
8.8
11
Not enough data
8.8
12
Not enough data
Generative AI
9.0
8
8.1
36
9.2
8
8.5
36
Agentic AI - Bot Platforms
Not enough data
8.0
27
Not enough data
7.7
27
Not enough data
7.8
28
Not enough data
7.8
27
Not enough data
7.9
26
Not enough data
7.6
26
Not enough data
7.3
26
Generative AI
7.6
9
Not enough data
8.0
9
Not enough data
7.8
9
Not enough data
Communication
9.0
36
|
Verified
Not enough data
8.8
34
|
Verified
Not enough data
7.2
19
Not enough data
8.6
28
|
Verified
Not enough data
8.4
15
|
Verified
Not enough data
Internal Use
7.6
31
|
Verified
Not enough data
7.9
26
|
Verified
Not enough data
8.4
22
|
Verified
Not enough data
7.7
27
|
Verified
Not enough data
8.8
23
|
Verified
Not enough data
7.5
29
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
8.3
16
Not enough data
8.0
9
Not enough data
7.5
8
Not enough data
8.2
11
Not enough data
7.8
12
Not enough data
Self-Service Platform
7.9
12
Not enough data
8.2
12
Not enough data
8.3
12
Not enough data
8.3
9
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.0(won by default)
5
Not enough data
7.7(won by default)
5
Not enough data
Process
7.7(won by default)
5
Not enough data
7.6(won by default)
7
Not enough data
7.5(won by default)
6
Not enough data
Channels
7.4(won by default)
7
Not enough data
8.1(won by default)
8
Not enough data
8.1(won by default)
6
Not enough data
7.8(won by default)
6
Not enough data
8.1(won by default)
6
Not enough data
Insight
8.1(won by default)
6
Not enough data
7.6(won by default)
7
Not enough data
7.9(won by default)
7
Not enough data
8.1(won by default)
7
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customization - AI Agent Builders
Not enough data
8.2
65
Not enough data
7.6
61
Not enough data
8.0
64
Functionality - AI Agent Builders
Not enough data
7.8
57
Not enough data
7.8
56
Not enough data
7.9
55
Not enough data
8.1
55
Data and Analytics - AI Agent Builders
Not enough data
7.8
54
Not enough data
7.7
56
Not enough data
8.2
56
Integration - AI Agent Builders
Not enough data
8.5
67
Not enough data
8.1
55
Not enough data
8.1
66
Not enough data
8.0
55
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Outbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Natural Language Interaction - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Intent & Action Handling - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Context & Personalization - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Enterprise Integration & Deployment - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
9.2
6
Not enough data
9.2
6
Not enough data
9.2
6
Not enough data
9.2
6
Not enough data
9.2
6
Not enough data
Customer Interaction Automation - AI Customer Support Agents
9.4
6
Not enough data
9.2
6
Not enough data
9.2
6
Not enough data
8.8
8
Not enough data
Automation
9.3
10
Not enough data
9.2
6
Not enough data
9.2
6
Not enough data
Autonomy
9.2
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
LivePerson and Microsoft Copilot Studio are categorized as Bot Platforms
Unique Categories
LivePerson is categorized as AI Agents For Business Operations, Conversational Commerce Platforms, AI IT Agents, AI SDRs, AI Customer Support Agents, Customer Service Automation, Digital Customer Service Platforms, Conversational Support, Conversation Intelligence, Conversational Marketing, Chatbots, Social Customer Service, Live Chat, Customer Self-Service, SAP Store, and AI Voice Assistants
Microsoft Copilot Studio is categorized as AI Agent Builders and Conversational Interface Agents
Reviews
Reviewers' Company Size
LivePerson
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Microsoft Copilot Studio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Internet
14.9%
Retail
14.4%
Telecommunications
7.7%
Information Technology and Services
5.5%
Computer Software
4.4%
Other
53.0%
Information Technology and Services
21.7%
Computer Software
11.6%
Financial Services
5.1%
Automotive
4.3%
Computer & Network Security
4.3%
Other
52.9%
Alternatives
Discussions
how to use canned responses in LIveEngage if the hot keys combination is not working
2 Comments
MJ
I don't know but for a work around I would think using a word doc or PDF with the canned responses on them that you could copy and paste till liveengagr...Read more
LivePerson has no more discussions with answers
What can power virtual agents do?
1 Comment
AD
Power Virtual Agent is a no-code chatbot deployment software that helps you set up a chatbot on your website with the predefined topics that you configure in...Read more
How soon will this bot be able to answer customer questions flawlessly?
1 Comment
RJ
It depends on the question being asked.For example, if we ask the hi/hello the response will be faster.If the api are used then based on the time it takes to...Read more
Microsoft Copilot Studio has no more discussions with answers
