Compare LiteManager and Zoho Assist 
At a Glance
Market Segments
Small-Business (60.0% of reviews)
Small-Business (71.2% of reviews)
Entry-Level Pricing
No pricing available
$0 1 Remote Support Technician and 5 Unattended Computers
LiteManager
Star Rating
(25)4.6 out of 5
Market Segments
Small-Business (60.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about LiteManagerZoho Assist
Star Rating
(661)4.6 out of 5
Market Segments
Small-Business (71.2% of reviews)
Pros & Cons
Entry-Level Pricing
$0 1 Remote Support Technician and 5 Unattended Computers
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoho Assist excels in user experience, with many praising its fast and reliable remote connections. Users appreciate the intuitive setup that requires minimal technical know-how, making it accessible for anyone to get started quickly.
- According to verified reviews, LiteManager is recognized for its ability to meet specific needs, particularly in environments with strict policies against RDP and internet access. Users find it a valuable workaround for connecting to users in urgent situations.
- Users say that Zoho Assist's interface is clean and user-friendly, which enhances day-to-day usability. Features like unattended access and file transfer are highlighted as particularly useful, contributing to a smooth remote support experience.
- Reviewers mention that while LiteManager has a solid feature set, it may not be as robust as Zoho Assist in terms of ease of use. Some users have noted that it can be less intuitive, which may lead to a steeper learning curve for new users.
- According to recent feedback, Zoho Assist stands out with its high-quality support, receiving commendations for its responsiveness and helpfulness. This aspect is crucial for users who rely on timely assistance during remote sessions.
- G2 reviewers highlight that while LiteManager offers strong features for monitoring employee activity, it lacks the same level of integration capabilities as Zoho Assist, which may limit its effectiveness in more complex IT environments.
Pricing
Entry-Level Pricing
LiteManager
No pricing availableZoho Assist
Free Edition (free plan, free forever)
$0
1 Remote Support Technician and 5 Unattended Computers
1 Simultaneous Session
- Instant Chat
- Desktop App
- UAC Compatible
Free Trial
LiteManager
Free Trial is available
Zoho Assist
Free Trial is available
Ratings
Meets Requirements
9.3
23
9.2
546
Ease of Use
8.5
23
9.3
558
Ease of Setup
8.1
18
9.3
474
Ease of Admin
8.9
17
9.3
413
Quality of Support
9.2
22
8.9
459
Has the product been a good partner in doing business?
8.8
15
9.2
399
Product Direction (% positive)
8.4
22
9.3
541
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Presenter Tools
Not enough data
7.6
45
Not enough data
6.9
43
Not enough data
8.5
44
Not enough data
7.8
43
Conferencing Options
Not enough data
7.8
44
Not enough data
7.5
46
Not enough data
7.4
46
Application Tools
Not enough data
8.1
40
Not enough data
7.8
42
Not enough data
8.7
45
Agentic AI - Screen Sharing
Not enough data
6.3
22
ServiceNow Apps
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
9.3
218
Not enough data
8.5
198
Not enough data
8.3
174
Not enough data
9.3
208
Not enough data
8.5
178
Not enough data
8.6
184
Maintenance
Not enough data
8.6
184
Not enough data
8.2
164
Communication
Not enough data
8.5
182
Not enough data
7.3
148
Not enough data
7.1
150
Not enough data
7.9
149
Security
Not enough data
8.7
160
Not enough data
8.7
154
Device Support
Not enough data
8.3
167
Not enough data
8.9
176
Not enough data
8.8
170
Performance
Not enough data
8.4
163
Administration
Not enough data
8.9
9
Not enough data
8.8
8
Not enough data
8.8
8
Security
Not enough data
8.8
8
Not enough data
8.5
8
Administration
8.8
11
Feature Not Available
9.2
10
8.3
193
8.8
11
8.1
193
9.3
10
8.1
175
8.3
7
8.2
175
9.3
12
9.2
221
9.4
11
8.5
205
Platform
8.6
12
8.7
201
7.4
9
8.3
190
7.7
8
Feature Not Available
9.8
9
9.2
216
Security
8.6
7
Feature Not Available
9.0
10
Feature Not Available
8.7
9
8.4
163
Categories
Categories
Shared Categories
LiteManager and Zoho Assist are categorized as Remote Desktop
Unique Categories
LiteManager has no unique categories
Zoho Assist is categorized as ServiceNow Store Apps, Screen Sharing, Co-Browsing, and Remote Support
Reviews
Reviewers' Company Size
LiteManager
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Assist
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
24.0%
Computer Software
16.0%
Education Management
12.0%
Financial Services
8.0%
Computer Networking
8.0%
Other
32.0%
Information Technology and Services
26.2%
Computer & Network Security
7.8%
Computer Software
6.0%
Retail
2.6%
Computer Networking
2.4%
Other
55.0%
Discussions
How can we disable the try icon and notification in version 4.9?
1 Comment
DY
Unfortunately impossible to hide the icon, but you can disable all notification
use default options...Read more
LiteManager has no more discussions with answers
The lag time to connect is REALLY slow. Anything I can do to improve that?
7 Comments
SC
Cindy, what you call "lag time" to connect to as Zoho Assist is something that I also experience daily while managing 100+ computers IT infrastructure and I...Read more
Will connection times be improved.
1 Comment
GD
Paul this could also be caused by the actual desktop/server that has the agent installed. Generally, Zoho Assist agent depends on DNS to reach Zoho Assist...Read more
Is there an app that runs where I ca connect with my account without using browser.
1 Comment
Official Response from Zoho Assist
Yes, you can use the Zoho Assist Desktop App to conduct sessions. Log in to https://assist.zoho.com, click on Downloads (from the top right corner) , and...Read more
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