Compare Level AI and Scorebuddy 
Featured Products
At a Glance
Market Segments
Mid-Market (59.3% of reviews)
Mid-Market (59.5% of reviews)
Entry-Level Pricing
No pricing available
Free Trial 0 seat Per Month
Level AI
Star Rating
(201)4.7 out of 5
Market Segments
Mid-Market (59.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Level AIScorebuddy
Star Rating
(807)4.5 out of 5
Market Segments
Mid-Market (59.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 0 seat Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Scorebuddy excels in providing a user-friendly experience, with many users appreciating the overview dashboard that consolidates all necessary data at a glance. This feature simplifies the quality assurance process, making it easier for teams to track performance and identify coaching opportunities.
- Users say that Level AI offers a straightforward implementation process, with many highlighting the ease of setup through SSO login. This has made it a valuable partner for contact center representatives, as they can quickly start utilizing the platform without extensive onboarding.
- Reviewers mention that Scorebuddy's focus on making quality assurance practical and actionable sets it apart. Users appreciate how it organizes feedback and performance tracking in one place, which enhances transparency and efficiency in their workflows.
- According to verified reviews, Level AI is recognized for its reliable technology and strong customer support. Users have noted that the platform continues to deliver excellent value, particularly through its reporting features that help teams analyze performance effectively.
- G2 reviewers highlight that Scorebuddy has a significantly higher volume of recent reviews, indicating a strong and active user base. This suggests that the platform is consistently meeting user needs and adapting to feedback, which is crucial for ongoing satisfaction.
- Users report that while Level AI has a slightly higher star rating, Scorebuddy's overall G2 Score reflects greater user satisfaction across various metrics, particularly in areas like quality of support and ease of use, making it a compelling choice for those prioritizing these aspects.
Pricing
Entry-Level Pricing
Level AI
No pricing availableScorebuddy
Foundation
Free Trial
0 seat Per Month
Complete QA solution with comprehensive dashboards, workflows, calibration module and advanced reporting
- Customizable Scorecards
- AI Assistance
- QA Workflows
Free Trial
Level AI
No trial information availableScorebuddy
Free Trial is available
Ratings
Meets Requirements
8.8
179
9.0
711
Ease of Use
8.9
186
9.1
715
Ease of Setup
8.9
159
9.1
415
Ease of Admin
9.0
48
8.9
258
Quality of Support
9.0
168
9.2
629
Has the product been a good partner in doing business?
9.0
45
9.2
249
Product Direction (% positive)
9.5
177
9.3
696
Features by Category
Call Analytics
9.0
42
Not enough data
8.8
40
Not enough data
8.7
39
Not enough data
8.6
40
Not enough data
Artificial Intelligence - Conversation Intelligence
8.9
41
Not enough data
8.5
41
Not enough data
Not enough data
Not enough data
Generative AI
8.5
39
Not enough data
Agentic AI - Conversation Intelligence
8.2
13
Not enough data
8.3
13
Not enough data
8.6
13
Not enough data
8.5
13
Not enough data
8.5
13
Not enough data
8.2
13
Not enough data
8.5
13
Not enough data
Quality Assurance
9.2
124
9.3
632
9.0
124
8.8
594
8.8
123
8.8
623
Engagement
8.9
123
9.0
616
8.9
122
8.8
613
8.6
120
8.4
567
Performance
8.6
119
8.4
560
9.0
120
9.0
572
Generative AI
8.7
85
Feature Not Available
8.7
85
8.2
417
Algorithm
9.2
6
Not enough data
9.7
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
8.9
6
Not enough data
System
8.6
6
Not enough data
8.6
6
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
7.3
5
Not enough data
Data Ingestion
7.3
5
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
Presentation
8.7
5
Not enough data
7.7
5
Not enough data
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.7
18
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
9.2
18
Not enough data
8.9
18
Not enough data
8.5
16
Not enough data
7.8
17
Not enough data
Feedback
8.7
17
Not enough data
8.9
18
Not enough data
8.9
17
Not enough data
9.3
16
Not enough data
8.4
16
Not enough data
8.8
15
Not enough data
9.1
16
Not enough data
Generative AI
8.7
17
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.3
50
Not enough data
8.6
50
Not enough data
8.8
50
Not enough data
8.7
50
Not enough data
8.3
49
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.0
49
Not enough data
8.8
50
Not enough data
8.5
48
Not enough data
9.0
52
Not enough data
Automation
8.9
51
Not enough data
8.8
51
Not enough data
8.6
50
Not enough data
Autonomy
8.7
50
Not enough data
8.9
50
Not enough data
8.8
50
Not enough data
8.7
50
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Level AI and Scorebuddy are categorized as Contact Center Quality Assurance
Unique Categories
Scorebuddy has no unique categories
Reviews
Reviewers' Company Size
Level AI
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Scorebuddy
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
27.5%
Food & Beverages
9.3%
Printing
8.8%
Retail
6.7%
Marketing and Advertising
6.2%
Other
41.5%
Consumer Services
10.8%
Financial Services
9.1%
Outsourcing/Offshoring
7.6%
Information Technology and Services
5.9%
Gambling & Casinos
5.5%
Other
61.1%
Alternatives
Discussions
What is LevelAI used for?
1 Comment
JS
To improve customer service in contact centers.Read more
Level AI has no more discussions with answers
How do you use Scorebuddy?
3 Comments
EP
We use this tool for quality assurance evaluation and agent performance scorecard. Really great tool and easy to use.Read more
What does Scorebuddy do?
3 Comments
VS
Level AI develops advanced AI technologies for the contact center. From automating QA, assisting agents, and unveiling strategic insights to business...Read more
Is there a way that you can have your scores that are lower than 100 show in there own category?
1 Comment
Official Response from Scorebuddy
Hello DeWaun,
Let us understand your query better.
If you can forward your query to support@scorebuddyqa.com your assigned Customer Success Executive...Read more
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