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Scorebuddy

Scorebuddy Alternatives & Competitors

(6)4.3 out of 5

Looking for alternatives to Scorebuddy? Tons of people want Contact Center Quality Assurance Software to help with calibration and compliance. What's difficult is finding out whether or not the software you choose is right for you. We have compiled a list of Contact Center Quality Assurance Software that reviewers voted best overall compared to Scorebuddy. Based on reviewer data you can see how Scorebuddy stacks up to the competition, check reviews from current & previous users, and find the best fit for your business. Talkdesk, NICE inContact, Genesys Cloud, and Genesys Engage are the most popular alternatives and competitors to Scorebuddy.

Top Alternatives to Scorebuddy

  • Talkdesk
  • NICE inContact
  • Genesys Cloud
  • Genesys Engage
  • Playvox

Top 20 Alternatives & Competitors to Scorebuddy

    #1
    #1
  1. Talkdesk

    (1,152)4.4 out of 5
    Optimized for quick response

    World's Leading Cloud Call Center Software

    Categories in common with Scorebuddy:
  2. World's Leading Cloud Call Center Software

    Categories in common with Scorebuddy:

    ER
    It's light, fast and always available to the team.
    #2
    #2
  3. NICE inContact

    (877)4.2 out of 5
    Optimized for quick response

    Nice inContact helps call centers around the globe create profitable customer experiences through its portfolio of cloud-based call center software solutions.

    Categories in common with Scorebuddy:
  4. Nice inContact helps call centers around the globe create profitable customer experiences through its portfolio of cloud-based call center software solutions.

    Categories in common with Scorebuddy:

    SJ
    The fact I can easily see my calls come in and my work schedule when I need it most. I can see the agendas for the day as well as any changes on my schedule. If something gets updated same day I...Read more
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    #3
    #3
  5. Genesys Cloud

    (409)4.3 out of 5
    Optimized for quick response

    Genesys Cloud creates fluid conversations across digital and voice channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your contact center into an experience center.

    Categories in common with Scorebuddy:
  6. Genesys Cloud creates fluid conversations across digital and voice channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your contact center into an experience center.

    Categories in common with Scorebuddy:

    TS
    Genesys cloud is a solid service. It tends to be very reliable. I suggest that you download the app and not use the Chrome service.
    #4
    #4
  7. Genesys Engage

    (395)4.3 out of 5
    Optimized for quick response

    Genesys Engage combines world-class intelligent routing, real-time contextual journeys, and tools for digital transformation. These capabilities make customer experience your competitive differentiator — setting you up to deliver competitively superior experiences and digital transformation at any scale.

    Categories in common with Scorebuddy:
  8. Genesys Engage combines world-class intelligent routing, real-time contextual journeys, and tools for digital transformation. These capabilities make customer experience your competitive differentiator — setting you up to deliver competitively superior experiences and digital transformation at any scale.

    Categories in common with Scorebuddy:

    AF
    Genesy Engage just works, out of the box.. It's highly customisable and very reliable. We love the control it gives us over our telephony infrastructure, adding new IVR prompts, new messaging,...Read more
    #5
    #5
  9. Playvox

    (233)4.7 out of 5

    Playvox is a modern Quality Assurance software. Improve customer experience and satisfaction by evaluating, coaching, training and motivating your agents to increase their performance. All in one centralized place.

    Categories in common with Scorebuddy:
  10. Playvox is a modern Quality Assurance software. Improve customer experience and satisfaction by evaluating, coaching, training and motivating your agents to increase their performance. All in one centralized place.

    Categories in common with Scorebuddy:

    UI
    It is very easy to navigate through. Badges are fun and training modules enjoyable
    #6
    #6
  11. CloudTalk

    (245)4.4 out of 5
    Optimized for quick response

    With CloudTalk, you can deliver exceptional customer support to your clients. Whether you employ several busy agents or handle phone calls rather rarely, CloudTalk will fully adapt to your needs and size of your business.

    Categories in common with Scorebuddy:
  12. With CloudTalk, you can deliver exceptional customer support to your clients. Whether you employ several busy agents or handle phone calls rather rarely, CloudTalk will fully adapt to your needs and size of your business.

    Categories in common with Scorebuddy:

    AH
    Easy interface, good quality of the connection, responsive support, integration with front
    #7
    #7
  13. Five9

    (238)3.9 out of 5
    Optimized for quick response

    Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.

    Categories in common with Scorebuddy:
  14. Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.

    Categories in common with Scorebuddy:

    UA
    It is simple and easy to use, from installation to the interface we really like this system over the previous one we had in our company. We transitioned from Cisco to this platform and the training...Read more
    #8
    #8
  15. MaestroQA

    (79)4.7 out of 5
    Optimized for quick response

    MaestroQA is software for customer service quality assurance that helps teams ensure great service experiences.

    Categories in common with Scorebuddy:
  16. MaestroQA is software for customer service quality assurance that helps teams ensure great service experiences.

    Categories in common with Scorebuddy:

    CS
    I like how easily my grader can click and select sentences within my chat and, just as easily, add annotations. Their layout is easy to understand and fairly intuitive. The main page's UX feels...Read more
    #9
    #9
  17. Freshcaller

    (101)4.1 out of 5

    Freshcaller is a cloud-based modern phone system created for teams of all sizes. Built by Freshworks, Freshcaller can help you run a state-of-the-art contact center for customer support, sales, IT, and HR operations.

    Categories in common with Scorebuddy:
  18. Freshcaller is a cloud-based modern phone system created for teams of all sizes. Built by Freshworks, Freshcaller can help you run a state-of-the-art contact center for customer support, sales, IT, and HR operations.

    Categories in common with Scorebuddy:

    Ilario B.
    IB
    Usability experience and customer support
    #10
    #10
  19. CallMiner Eureka

    (79)4.5 out of 5
    Optimized for quick response

    CallMiner Eureka is a solution that helps call centers through text and speech analytics and insights from automated analysis of communications between you and your customers across multiple channels.

    Categories in common with Scorebuddy:
  20. CallMiner Eureka is a solution that helps call centers through text and speech analytics and insights from automated analysis of communications between you and your customers across multiple channels.

    Categories in common with Scorebuddy:

    MM
    The best thing about Callminer is being able to analyze all the calls from our company in real-time versus a random set of hand-picked calls.
    #11
    #11
  21. Klaus

    (18)4.7 out of 5

    Klaus improves customer service quality by making internal feedback easy and systematic

    Categories in common with Scorebuddy:
  22. Klaus improves customer service quality by making internal feedback easy and systematic

    Categories in common with Scorebuddy:

    Kristell C.
    KC
    I love this tool! We're using it for support, customer success but also sales to constantly audit our conversations with leads and clients. What I like the most: - Being able to set up things in a...Read more
    #12
    #12
  23. Observe.AI

    (53)4.5 out of 5

    Observe.AI uses a unique SpeechNLP approach to perform a deep analysis of the combined audio and text stream to detect patterns in tone of the speaker to derive rich call signals. Observe.AI models uncover new insights with no supervision. You can discover what your customers are talking about and how key drivers are trending in a matter of weeks. Observe.AI is an agent-first solution. Real-time call analysis is pushed to a live feed and personalized for each agent.

    Categories in common with Scorebuddy:
  24. Observe.AI uses a unique SpeechNLP approach to perform a deep analysis of the combined audio and text stream to detect patterns in tone of the speaker to derive rich call signals. Observe.AI models uncover new insights with no supervision. You can discover what your customers are talking about and how key drivers are trending in a matter of weeks. Observe.AI is an agent-first solution. Real-time call analysis is pushed to a live feed and personalized for each agent.

    Categories in common with Scorebuddy:

    HV
    Two features: Analyze and Explore. I do like both features because it helps a lot with the efficiency and accuracy when capturing what both (Customer and Agent) are saying.
    #13
    #13
  25. VCC Live

    (50)4.7 out of 5

    VCC Live provides innovative cloud-based contact center solutions that empower our clients to provide the best customer experience.

    Categories in common with Scorebuddy:
  26. VCC Live provides innovative cloud-based contact center solutions that empower our clients to provide the best customer experience.

    Categories in common with Scorebuddy:

    LR
    Is a very complete tool, you can monitor and work very easy from VCC Live, easy to change settings and reports
    #14
    #14
  27. CallSource

    (31)4.4 out of 5

    CallSource offers advanced call-tracking technologies to collect business intelligence about your customers and the effectiveness of your marketing programs.

    Categories in common with Scorebuddy:
  28. CallSource offers advanced call-tracking technologies to collect business intelligence about your customers and the effectiveness of your marketing programs.

    Categories in common with Scorebuddy:

    UN
    i like the special pricing options they offer, depending on your business needs. gives good insight and details on call volume, the performance of a call and other opportunities and its no contract...Read more
    #15
    #15
  29. Stella Connect

    (21)4.5 out of 5

    Stella Connect motivates and supercharges the performance of front-line teams through customer-driven ratings and rewards.

    Categories in common with Scorebuddy:
  30. Stella Connect motivates and supercharges the performance of front-line teams through customer-driven ratings and rewards.

    Categories in common with Scorebuddy:

    Lauren P.
    LP
    Stella Connect has improved the way that are team functions by becoming a baseline for our agents to refer to regarding their performance and the performance of their teammates. The tool has been...Read more
    #16
    #16
  31. EvaluAgent

    The multi-channel Quality Monitoring Platform that puts an end to spreadsheets, engages agents and helps deliver a compliant customer experience.

    Categories in common with Scorebuddy:
  32. The multi-channel Quality Monitoring Platform that puts an end to spreadsheets, engages agents and helps deliver a compliant customer experience.

    Categories in common with Scorebuddy:

    Be the first to review EvaluAgent!
    Write a Review
    #17
    #17
  33. Leaptree Optimize

    (5)4.8 out of 5

    Designed for Sales and Support teams, Leaptree Optimize provides insights into performance across all communications channels, offering details on where individuals can improve. With an intuitive and user-friendly interface, automate the creation of scorecards for your teams, and measure interactions across voice, email, webchat, and social media.

    Categories in common with Scorebuddy:
  34. Designed for Sales and Support teams, Leaptree Optimize provides insights into performance across all communications channels, offering details on where individuals can improve. With an intuitive and user-friendly interface, automate the creation of scorecards for your teams, and measure interactions across voice, email, webchat, and social media.

    Categories in common with Scorebuddy:

    AR
    I love the ease of using Leaptree optimize and the set up was a breeze. Their development team helped every step of the way! Super simple to create and edit scorecards on the fly.
    #18
    #18
  35. CallFinder

    (11)4.0 out of 5
    Optimized for quick response

    CallFinder is the leading provider of cloud-based speech analytics technology that is powerful, affordable, and easy to use. It enables small and medium size businesses to improve agent performance, automate quality monitoring, and provide a superior customer experience. We deliver our highly scalable technology across a wide range of industries including retail & wholesale, healthcare, travel, finance and banking, insurance, manufacturing, utilities, education, and more. CallFinder indexes and categorizes 100% of your customer-agent interactions in near real-time, transforming the unstructured, unleveraged data within daily conversations into actionable business intelligence so you can improve agent performance and positively impact the customer experience.

    Categories in common with Scorebuddy:
  36. CallFinder is the leading provider of cloud-based speech analytics technology that is powerful, affordable, and easy to use. It enables small and medium size businesses to improve agent performance, automate quality monitoring, and provide a superior customer experience. We deliver our highly scalable technology across a wide range of industries including retail & wholesale, healthcare, travel, finance and banking, insurance, manufacturing, utilities, education, and more. CallFinder indexes and categorizes 100% of your customer-agent interactions in near real-time, transforming the unstructured, unleveraged data within daily conversations into actionable business intelligence so you can improve agent performance and positively impact the customer experience.

    Categories in common with Scorebuddy:

    Michael S.
    MS
    Being able to pull calls the next day and listen to them with my team and the sound quality is always good.
    #19
    #19
  37. Miuros

    (6)4.8 out of 5

    Miuros is a cloud-based platform, transparently integrated into your everyday tools. Powered by Artificial Intelligence, it understands the past actions of your agents in order to automate tasks, make recommendations, and help managers take faster, data-driven decisions.

    Categories in common with Scorebuddy:
  38. Miuros is a cloud-based platform, transparently integrated into your everyday tools. Powered by Artificial Intelligence, it understands the past actions of your agents in order to automate tasks, make recommendations, and help managers take faster, data-driven decisions.

    Categories in common with Scorebuddy:

    PR
    My favorite features of Miuros are the quick macro assist, the agent reports, and the suggested KPI trends to look at.
    #20
    #20
  39. Aspect Quality Management

    (4)3.2 out of 5

    As part of Aspect's Workforce Optimization suite, Aspect Quality Monitoring offers call recording, playback and quality evaluation capabilities using a modern graphical UI. Monitor agent audio and screen interactions in real time, calibrate evaluator quality scores to ensure consistency and fairness, integrate with Aspect Performance Management for automated and manual coaching. Automate the quality process with advanced analytics to sample 100% of calls and perform ad hoc searches on interactions using keywords and phrases.

    Categories in common with Scorebuddy:
  40. As part of Aspect's Workforce Optimization suite, Aspect Quality Monitoring offers call recording, playback and quality evaluation capabilities using a modern graphical UI. Monitor agent audio and screen interactions in real time, calibrate evaluator quality scores to ensure consistency and fairness, integrate with Aspect Performance Management for automated and manual coaching. Automate the quality process with advanced analytics to sample 100% of calls and perform ad hoc searches on interactions using keywords and phrases.

    Categories in common with Scorebuddy:

    AA
    I like that this is a flexible tool that works well on it's own but really comes to life as part of a the wider UIP suite.