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LeadDesk
LeadDesk
(12)
4.0 out of 5
LeadDesk
By LeadDesk
Puzzel CX Platform
Puzzel CX Platform
(140)
4.6 out of 5
Puzzel CX Platform
By Puzzel
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At a Glance
LeadDesk
LeadDesk
Star Rating
(12)4.0 out of 5
Market Segments
Mid-Market (50.0% of reviews)
Information
Pros & Cons
Entry-Level Pricing
89€ / licence per month
Browse all 4 pricing plans
Puzzel CX Platform
Puzzel CX Platform
Star Rating
(140)4.6 out of 5
Market Segments
Mid-Market (52.7% of reviews)
Information
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Puzzel CX Platform
AI Generated Summary
AI-generated. Powered by real user reviews.
  • G2 reviewers report that LeadDesk offers an intuitive and user-friendly interface, making it easy for agents and managers to navigate through its features. Users appreciate the well-organized layout, which allows quick access to essential tools, enhancing daily productivity.
  • Users say that Puzzel CX Platform excels in customer support, with many highlighting the platform's ease of use and implementation. Recent feedback emphasizes the effectiveness of its coaching features, which allow for tailored feedback, significantly aiding in agent development.
  • Reviewers mention that LeadDesk's auto dialer mode is a standout feature, enabling users to increase call counts and connect with more clients in a single day. This functionality has been noted to boost sales and streamline internal training processes effectively.
  • According to verified reviews, Puzzel CX Platform has a strong focus on Conversational Intelligence, with users praising the seamless onboarding process for this module. The ability to customize queues for analysis has been particularly well-received, showcasing the platform's adaptability to user needs.
  • G2 reviewers highlight that while LeadDesk has a solid performance in meeting user requirements, it sometimes struggles with specific workflow configurations. This has led to some users experiencing challenges in tailoring the software to their unique processes.
  • Users report that Puzzel CX Platform, despite its strengths, has a lower overall satisfaction score compared to LeadDesk. However, its comprehensive feature set and strong support system make it a competitive choice for businesses looking for a robust contact center solution.
Pricing
Entry-Level Pricing
LeadDesk
Instant
89€
/ licence per month
Browse all 4 pricing plans
Puzzel CX Platform
No pricing available
Free Trial
LeadDesk
Free Trial is available
Puzzel CX Platform
No trial information available
Ratings
Meets Requirements
8.3
10
8.5
105
Ease of Use
8.3
10
8.7
109
Ease of Setup
Not enough data
8.6
98
Ease of Admin
Not enough data
8.5
94
Quality of Support
7.7
10
9.0
105
Has the product been a good partner in doing business?
Not enough data
9.2
97
Product Direction (% positive)
8.8
10
9.4
108
Features by Category
Help DeskHide 24 FeaturesShow 24 Features
Not enough data
Not enough data
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
8.9
11
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Sales EngagementHide 25 FeaturesShow 25 Features
7.1
5
Not enough data
Integrated Workflows
7.7
5
Not enough data
7.0
5
Not enough data
6.7
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Repeatability and Reportability
7.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI and Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Sales Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Auto DialerHide 14 FeaturesShow 14 Features
Not enough data
8.0
11
Dialing Options
Not enough data
9.5
10
Not enough data
8.7
10
Not enough data
Not enough data
Agent Tools
Not enough data
7.5
10
Not enough data
8.0
11
Not enough data
8.8
11
Automation
Not enough data
6.7
9
Not enough data
8.1
9
Not enough data
6.7
8
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Contact Center Knowledge BaseHide 21 FeaturesShow 21 Features
Not enough data
8.4
9
Administration
Not enough data
8.8
8
Not enough data
8.8
8
Not enough data
7.9
8
Knowledge Management
Not enough data
9.0
8
Not enough data
8.3
6
Not enough data
8.6
6
Compliance
Not enough data
8.1
6
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
7.8
6
Customer Support
Not enough data
8.6
6
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
8.3
6
Not enough data
8.1
7
Not enough data
8.6
7
Not enough data
9.0
7
Administration
Not enough data
7.0
5
Not enough data
8.6
6
Not enough data
8.8
8
Generative AI
Not enough data
Not enough data
Conversation IntelligenceHide 15 FeaturesShow 15 Features
Not enough data
8.9
33
Call Analytics
Not enough data
9.3
30
Not enough data
8.5
25
Not enough data
9.1
32
Not enough data
8.3
21
Agent Performance Management
Not enough data
9.3
27
Not enough data
9.0
26
Not enough data
8.7
28
Generative AI
Not enough data
8.9
6
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Contact Center Quality AssuranceHide 10 FeaturesShow 10 Features
Not enough data
8.6
30
Quality Assurance
Not enough data
9.0
27
Not enough data
8.5
27
Not enough data
8.5
28
Engagement
Not enough data
9.3
27
Not enough data
9.0
27
Not enough data
8.8
26
Performance
Not enough data
8.3
27
Not enough data
9.3
26
Generative AI
Not enough data
7.8
9
Not enough data
7.8
9
Contact CenterHide 23 FeaturesShow 23 Features
Not enough data
7.6
47
Channels
Not enough data
9.0
43
Not enough data
7.0
28
Not enough data
7.8
33
Not enough data
7.4
29
Not enough data
7.6
33
Generative AI
Not enough data
6.3
21
Functions
Not enough data
7.9
36
Not enough data
8.5
35
Not enough data
8.1
35
Not enough data
6.2
26
Not enough data
6.5
31
Not enough data
8.9
35
Not enough data
7.8
36
Not enough data
6.8
30
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
7.3
31
Not enough data
8.7
40
Not enough data
7.8
44
Not enough data
8.2
36
Not enough data
6.7
32
AI Agents For Business OperationsHide 17 FeaturesShow 17 Features
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Contact Center WorkforceHide 10 FeaturesShow 10 Features
Not enough data
7.1
13
Workforce Management
Not enough data
7.4
12
Not enough data
6.7
10
Not enough data
7.0
11
Not enough data
7.3
11
Not enough data
6.3
10
Administration
Not enough data
7.4
11
Not enough data
7.7
11
Not enough data
6.9
12
Not enough data
7.3
10
Not enough data
6.8
10
Feedback AnalyticsHide 12 FeaturesShow 12 Features
Not enough data
7.9
18
Feedback Management
Not enough data
8.2
17
Not enough data
7.7
16
Not enough data
8.1
18
Feedback Analysis
Not enough data
8.9
17
Not enough data
8.9
17
Not enough data
8.2
15
Feedback Sources
Not enough data
7.7
13
Not enough data
7.6
13
Not enough data
6.7
11
Not enough data
7.2
13
Generative AI
Not enough data
7.5
6
Not enough data
7.8
6
Co-BrowsingHide 5 FeaturesShow 5 Features
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)Hide 16 FeaturesShow 16 Features
Not enough data
7.7
25
Platform
Not enough data
7.8
22
Not enough data
6.6
21
Not enough data
8.3
23
Not enough data
8.5
23
Not enough data
8.3
25
Not enough data
8.2
20
Not enough data
8.2
23
Generative AI
Not enough data
6.4
19
Workforce Management
Not enough data
7.2
23
Not enough data
7.0
21
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
7.7
21
Not enough data
7.6
23
Live ChatHide 14 FeaturesShow 14 Features
Not enough data
6.6
14
Generative AI
Not enough data
4.3
7
Not enough data
4.3
7
Not enough data
4.3
7
Communication
Not enough data
8.1
14
Not enough data
8.0
14
Not enough data
7.1
12
Not enough data
7.8
10
Not enough data
5.8
10
Internal Use
Not enough data
8.9
11
Not enough data
7.8
10
Not enough data
6.7
8
Not enough data
7.2
12
Not enough data
6.0
12
Not enough data
6.7
8
Social Customer ServiceHide 14 FeaturesShow 14 Features
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Speech AnalyticsHide 1 FeatureShow 1 Feature
Not enough data
7.2
6
Generative AI
Not enough data
7.2
6
VoIP ProvidersHide 22 FeaturesShow 22 Features
Not enough data
Not enough data
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Outbound Call TrackingHide 16 FeaturesShow 16 Features
9.1
5
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
9.3
5
Not enough data
Feature Not Available
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Contacts
9.7
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
Insights
9.0
5
Not enough data
9.3
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
AI Customer Support AgentsHide 16 FeaturesShow 16 Features
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI AgentsHide 7 FeaturesShow 7 Features
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
LeadDesk
LeadDesk
Puzzel CX Platform
Puzzel CX Platform
LeadDesk and Puzzel CX Platform are categorized as Auto Dialer and Contact Center
Unique Categories
LeadDesk
Puzzel CX Platform
Reviews
Reviewers' Company Size
LeadDesk
LeadDesk
Small-Business(50 or fewer emp.)
41.7%
Mid-Market(51-1000 emp.)
50.0%
Enterprise(> 1000 emp.)
8.3%
Puzzel CX Platform
Puzzel CX Platform
Small-Business(50 or fewer emp.)
25.2%
Mid-Market(51-1000 emp.)
52.7%
Enterprise(> 1000 emp.)
22.1%
Reviewers' Industry
LeadDesk
LeadDesk
Marketing and Advertising
25.0%
Wholesale
8.3%
Telecommunications
8.3%
Real Estate
8.3%
Media Production
8.3%
Other
41.7%
Puzzel CX Platform
Puzzel CX Platform
Telecommunications
18.3%
Oil & Energy
11.5%
Insurance
8.4%
Information Technology and Services
7.6%
Consumer Services
6.1%
Other
48.1%
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Discussions
LeadDesk
LeadDesk Discussions
Will there be more analytic tools in the future? Some basic graphics could also be nice. F.ex showing the portions of different products in a pie-diagram. Just really basic.
1 Comment
Sebastian L.
SL
Hi Martin, Thank you for the message. Happy to tell you that there will in fact be a new Analytics add-on to LeadDesk that allows admins to create more...Read more
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LeadDesk has no more discussions with answers
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Puzzel CX Platform
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LeadDesk
LeadDesk
Puzzel CX Platform
Puzzel CX Platform
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