Top 10 LeadDesk Alternatives & Competitors

(12)4.0 out of 5

Research alternative solutions to LeadDesk on G2, with real user reviews on competing tools. Auto Dialer Software is a widely used technology, and many people are seeking user friendly, easily administered software solutions with preview dialing, progressive dialing, and predictive dialer. Other important factors to consider when researching alternatives to LeadDesk include reporting tools. The best overall LeadDesk alternative is CloudTalk. Other similar apps like LeadDesk are Genesys Cloud CX, Talkdesk, Aloware, and Five9 Intelligent Cloud Contact Center Platform. LeadDesk alternatives can be found in Auto Dialer Software but may also be in Contact Center Software or AI Customer Support Agents Software.

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Best Paid & Free Alternatives to LeadDesk

CloudTalk
Genesys Cloud CX
Talkdesk
Aloware
Five9 Intelligent Cloud Contact Center Platform
Salesloft
NiCE CXone Mpower
JustCall

Top 10 Alternatives to LeadDesk Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how LeadDesk stacks up to the competition, check reviews from current & previous users in industries like Marketing and Advertising, Information Technology and Services, and Real Estate, and find the best product for your business.

CloudTalk

By CloudTalk

4.4/5

(1,624)

Product Description

CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales people better visibility of their customer or prospect base. On top of this, we have a feature stack consisting of drag & drop workflow automations, multistep call flow builders and smart dialing functionality, which automate and simplify a large part of our customers’ workflows, saving on average 2-3 minutes per call.

Reviewers say compared to LeadDesk, CloudTalk is:

Better at support

More usable

Better at meeting requirements

Categories in common with LeadDesk:

Auto Dialer

Outbound Call Tracking

By Genesys

Product Description

The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.

Reviewers say compared to LeadDesk, Genesys Cloud CX is:

More usable

Better at support

Better at meeting requirements

Categories in common with LeadDesk:

Auto Dialer

Outbound Call Tracking

By Talkdesk

Product Description

Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.

Reviewers say compared to LeadDesk, Talkdesk is:

Better at support

More usable

Better at meeting requirements

Categories in common with LeadDesk:

Auto Dialer

Contact Center

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Five9 Intelligent Cloud Contact Center Platform

By Five9

4.1/5

(576)

Product Description

Reviewers say compared to LeadDesk, Five9 Intelligent Cloud Contact Center Platform is:

Better at support

More usable

Better at meeting requirements

Categories in common with LeadDesk:

Auto Dialer

Outbound Call Tracking

By Salesloft

Product Description

Salesloft powers durable revenue growth for the world’s most demanding companies. Salesloft’s industry-leading Revenue Orchestration Platform uses purpose-built AI to help market-facing teams prioritize and take action on what matters most, from first touch to upsell and renewal. More than 5,000 customers including Google, 3M, IBM, Shopify, Square, and Cisco gain a performance force multiplier with Salesloft by shifting to a durable revenue engagement model, helping them solve the complexities of modern B2B sales and unlock revenue efficiency.

Reviewers say compared to LeadDesk, Salesloft is:

Better at support

Better at meeting requirements

More usable

Categories in common with LeadDesk:

Outbound Call Tracking

By NiCE

Product Description

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.

Reviewers say compared to LeadDesk, NiCE CXone Mpower is:

Better at support

Better at meeting requirements

More usable

Categories in common with LeadDesk:

By Saas Labs

Product Description

JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries

Reviewers say compared to LeadDesk, JustCall is:

Better at support

More usable

Better at meeting requirements

Categories in common with LeadDesk:

Auto Dialer

Outbound Call Tracking

By Aircall

Product Description

Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features include: Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and much more.

Reviewers say compared to LeadDesk, Aircall is:

Better at support

More usable

Better at meeting requirements

Categories in common with LeadDesk:

Auto Dialer

Outbound Call Tracking

Contact Center

VoIP Providers