Introducing G2.ai, the future of software buying.Try now
Compare Kustomer and Salesforce Service Cloud Software 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
ServiceNow Customer Service Management
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Helpjuice
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Aissist.io
Visit Website
At a Glance
Market Segments
Mid-Market (65.5% of reviews)
Mid-Market (42.6% of reviews)
Entry-Level Pricing
Starting at $89.00 1 User Per Month
Starting at $25.00 1 User Per Month
Kustomer
Star Rating
(502)4.5 out of 5
Market Segments
Mid-Market (65.5% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $89.00 1 User Per Month
Browse all 2 pricing plansSalesforce Service Cloud
Star Rating
(7,169)4.4 out of 5
Market Segments
Mid-Market (42.6% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $25.00 1 User Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that both Salesforce Service Cloud and Kustomer have a strong star rating of 4.4, indicating overall satisfaction, but Kustomer has a higher percentage of reviews from the mid-market segment (65.7% vs. 42.2%), suggesting it may be more tailored to that audience.
- Reviewers mention that Salesforce Service Cloud has a lower entry-level price starting at $25.00 compared to Kustomer's $89.00, making it a more accessible option for smaller businesses or startups.
- Users on G2 highlight that Kustomer excels in user experience with ticket creation (9.2) and ticket collaboration (9.2), while Salesforce Service Cloud scores lower in these areas (8.5 and 8.2 respectively), indicating a more streamlined process in Kustomer for managing customer interactions.
- Reviewers say that Kustomer outperforms Salesforce Service Cloud in quality of support (8.9 vs. 8.3) and ease of use (8.8 vs. 8.4), suggesting that Kustomer may provide a more user-friendly experience and better customer service.
- Users report that Kustomer's features for email integration (9.6) and social media engagement (9.0) are significantly stronger than those of Salesforce Service Cloud (8.8 and 8.4), making Kustomer a better choice for businesses focused on multi-channel communication.
- G2 users mention that Kustomer's automation capabilities (8.8) and AI features, such as AI text generation (8.2), are more advanced compared to Salesforce Service Cloud (8.6 and 7.4), indicating that Kustomer may offer more innovative solutions for automating customer service tasks.
Pricing
Entry-Level Pricing
Kustomer
Enterprise
Starting at $89.00
1 User Per Month
Essential CX tools for growing teams—
powerful, affordable, and built to scale
- Conversational Timeline
- Tasks and Automations
- Data & File Storage
Salesforce Service Cloud
Starter Suite
Starting at $25.00
1 User Per Month
The simple CRM suite for marketing, sales, service, and commerce.
- Case Management
- Knowledge Management
- Salesforce Mobile App
Free Trial
Kustomer
No trial information availableSalesforce Service Cloud
Free Trial is available
Ratings
Meets Requirements
8.9
378
8.6
2,754
Ease of Use
8.8
393
8.4
5,329
Ease of Setup
8.6
203
7.9
4,088
Ease of Admin
8.1
151
8.2
1,524
Quality of Support
9.0
360
8.3
2,535
Has the product been a good partner in doing business?
8.8
147
8.7
1,505
Product Direction (% positive)
8.8
369
8.2
2,715
Features by Category
Ticket and Case Management
9.2
181
|
Verified
8.5
1201
|
Verified
9.1
185
|
Verified
8.4
1199
|
Verified
8.9
188
|
Verified
8.3
1228
|
Verified
8.9
181
|
Verified
8.3
1151
|
Verified
8.9
160
|
Verified
8.1
977
8.9
179
|
Verified
7.9
1165
|
Verified
9.2
180
|
Verified
8.3
1147
|
Verified
9.2
179
|
Verified
8.5
1025
|
Verified
Generative AI
7.8
48
7.6
175
8.4
48
7.6
174
Agentic AI - Help Desk
7.8
42
8.0
50
7.9
42
8.2
52
8.1
42
8.1
52
Communication Channels
8.9
163
|
Verified
8.4
1018
|
Verified
9.3
184
|
Verified
8.6
1202
|
Verified
9.1
160
|
Verified
8.1
843
8.5
160
|
Verified
8.0
803
|
Verified
8.7
148
8.0
763
Platform
8.0
82
7.8
552
|
Verified
8.7
168
|
Verified
8.3
816
|
Verified
9.2
123
|
Verified
8.6
691
|
Verified
8.9
119
|
Verified
8.3
608
|
Verified
8.4
155
|
Verified
8.2
1143
|
Verified
8.5
155
|
Verified
8.2
1162
|
Verified
Customer Information
Not enough data
8.1
206
Not enough data
8.3
205
Not enough data
8.4
203
Not enough data
7.7
201
Not enough data
7.9
204
Not enough data
8.1
200
Not enough data
7.8
204
Predictions
Not enough data
7.3
197
Not enough data
7.7
198
Not enough data
8.2
196
Not enough data
7.4
194
Platform
Not enough data
8.5
204
Not enough data
8.3
203
Not enough data
8.4
200
Not enough data
8.5
200
Not enough data
8.2
201
Not enough data
8.7
197
Not enough data
8.8
201
Not enough data
9.0
198
Not enough data
8.8
196
Not enough data
8.9
197
Generative AI
Not enough data
7.3
169
Not enough data
7.3
167
Agentic AI - Customer Success
Not enough data
8.6
12
Not enough data
8.5
12
Not enough data
8.9
12
Not enough data
9.2
12
Not enough data
8.6
12
Administration
Not enough data
8.8
227
Not enough data
8.7
226
Not enough data
8.6
223
Knowledge Management
Not enough data
8.7
218
Not enough data
8.5
210
Not enough data
8.4
208
Compliance
Not enough data
8.7
226
Not enough data
8.7
223
Not enough data
8.6
223
Not enough data
8.6
220
Customer Support
Not enough data
8.1
209
Not enough data
8.1
202
Not enough data
8.0
191
Data Security
Not enough data
8.6
215
Not enough data
8.7
216
Not enough data
9.0
217
Not enough data
9.1
217
Administration
Not enough data
8.6
207
Not enough data
8.8
209
Not enough data
8.9
212
Generative AI
Not enough data
7.5
147
Channels
Not enough data
8.5
119
Not enough data
8.3
117
Not enough data
7.5
116
Design
Not enough data
8.4
113
Not enough data
7.9
114
Not enough data
8.2
116
Not enough data
8.4
116
Not enough data
8.5
113
Generative AI
Not enough data
7.4
110
Not enough data
7.5
109
Usability
Not enough data
8.6
203
Not enough data
8.6
206
Not enough data
8.7
204
Reporting
Not enough data
8.7
203
Not enough data
8.3
197
Not enough data
8.6
200
Generative AI
Not enough data
7.6
178
Not enough data
7.6
179
Quality Assurance
Not enough data
8.7
68
Not enough data
8.7
65
Not enough data
8.7
67
Engagement
Not enough data
8.8
66
Not enough data
8.8
66
Not enough data
8.7
66
Performance
Not enough data
8.6
66
Not enough data
8.8
66
Generative AI
Not enough data
7.7
57
Not enough data
7.9
58
Channels
Not enough data
7.4
274
Not enough data
7.3
268
Not enough data
7.9
272
Not enough data
7.3
265
Not enough data
8.7
279
Generative AI
Not enough data
7.0
216
Functions
Not enough data
7.9
268
Not enough data
8.0
265
Not enough data
7.6
257
Not enough data
7.2
253
Not enough data
7.2
255
Not enough data
7.2
258
Not enough data
7.7
258
Not enough data
8.0
257
Agentic AI - Contact Center
Not enough data
9.0
5
Not enough data
9.3
5
Not enough data
8.3
5
Not enough data
9.0
5
Administrative
Not enough data
7.9
254
Not enough data
8.5
259
Not enough data
8.5
257
Not enough data
7.7
246
Not enough data
7.6
251
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
Not enough data
7.9
56
Not enough data
7.9
56
Not enough data
7.4
55
Not enough data
7.8
55
Not enough data
7.6
55
Administration
Not enough data
8.2
56
Not enough data
8.3
55
Not enough data
8.4
55
Not enough data
7.6
54
Not enough data
7.7
54
Conversational Platform
9.0
183
8.5
101
9.1
178
8.6
99
9.0
164
8.0
98
8.9
85
8.2
101
Support Automation
9.0
161
8.1
99
9.0
176
8.1
98
9.2
153
8.0
99
8.6
88
7.9
96
Generative AI
8.2
53
7.4
94
8.3
53
7.4
93
Customer Support
Not enough data
8.3
142
Not enough data
7.9
137
Not enough data
8.2
137
Automation
Not enough data
8.2
140
Not enough data
8.2
141
Not enough data
8.1
140
Artificial Intelligence
Not enough data
7.6
135
Not enough data
7.6
135
Not enough data
7.3
132
Generative AI
7.3
43
7.7
107
7.5
43
7.7
106
6.9
42
7.7
107
Communication
8.9
156
|
Verified
8.5
309
|
Verified
8.9
174
|
Verified
8.6
328
|
Verified
9.0
144
|
Verified
8.4
274
|
Verified
8.8
134
|
Verified
8.5
276
|
Verified
8.1
84
7.8
159
Internal Use
8.7
168
|
Verified
8.3
816
|
Verified
9.1
153
|
Verified
8.3
295
|
Verified
8.2
90
8.5
287
|
Verified
8.8
152
|
Verified
8.4
317
|
Verified
9.0
157
|
Verified
8.5
288
|
Verified
9.0
174
|
Verified
8.7
321
|
Verified
Generative AI
8.4
34
7.2
126
Self-Service Experience
8.9
90
8.6
591
8.7
87
8.3
578
8.6
68
8.3
527
8.3
51
7.9
213
8.7
55
8.4
223
Self-Service Platform
9.0
59
8.4
222
8.9
59
8.6
227
8.5
53
7.6
198
9.0
57
8.5
214
Agentic AI - Customer Self-Service
7.9
21
8.3
6
8.4
21
8.3
6
8.5
21
8.3
6
8.3
21
8.6
6
8.4
21
8.3
6
8.5
21
8.9
6
8.4
20
8.6
6
Generative AI
8.2(won by 0.3)
23
7.9
52
8.3(won by 0.4)
23
7.9
52
Process
8.8(won by 0.2)
40
8.6
242
9.2(won by 0.6)
44
8.6
262
9.4(won by 1.1)
45
8.3
223
Channels
9.6(won by 0.8)
45
8.8
271
9.0(won by 0.6)
42
8.4
246
9.2(won by 0.7)
42
8.5
229
9.1(won by 0.5)
41
8.6
230
9.3(won by 0.7)
41
8.6
212
Insight
9.1(won by 0.5)
42
8.6
228
8.7
45
8.8(won by 0.1)
263
8.4
40
8.5(won by 0.1)
202
8.7(tied score)
43
8.7(tied score)
250
Generative AI
8.0
35
8.0
79
8.3
35
7.9
80
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Survey Management
Not enough data
8.7
30
Not enough data
8.3
30
Not enough data
8.6
30
Not enough data
8.7
30
Process Management
Not enough data
8.3
30
Not enough data
8.4
29
Not enough data
8.8
30
Not enough data
8.6
29
System Management
Not enough data
9.1
30
Not enough data
8.7
29
Customization - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.5
6
Not enough data
7.5
6
Not enough data
6.9
6
Not enough data
7.8
6
Not enough data
7.5
6
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.8
6
Not enough data
7.8
6
Not enough data
7.8
6
Not enough data
8.1
6
Not enough data
Automation
8.6
6
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
Autonomy
8.6
6
Not enough data
8.9
6
Not enough data
8.3
6
Not enough data
7.8
6
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Kustomer and Salesforce Service Cloud are categorized as Digital Customer Service Platforms, Conversational Support, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Kustomer is categorized as AI Customer Support Agents, AI Agent Builders, and AI Agents For Business Operations
Salesforce Service Cloud is categorized as Customer Service Automation, Contact Center Quality Assurance, Complaint Management, Customer Communications Management, Contact Center Knowledge Base, Customer Success, Contact Center Workforce, Enterprise Feedback Management, and Contact Center
Reviews
Reviewers' Company Size
Kustomer
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Service Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
12.8%
Retail
11.8%
Health, Wellness and Fitness
6.2%
Apparel & Fashion
5.8%
Food & Beverages
5.6%
Other
57.8%
Information Technology and Services
11.2%
Computer Software
9.2%
Financial Services
7.7%
Manufacturing
4.4%
Non-Profit Organization Management
3.9%
Other
63.7%
Alternatives
Discussions
How long are your contracts? Can I change plans?
1 Comment
Official Response from Kustomer
Plans are annual. We will work with you on a payment plan if needed.Read more
Is my business data private and safe?
1 Comment
Official Response from Kustomer
Yes. Customer security and privacy is a core value at Kustomer, and our team has extensive experience building secure applications. We combine...Read more
Does Kustomer integrate with other applications?
1 Comment
Official Response from Kustomer
Absolutely. We have native and partner integrations with a wide range of partners including Amazon Connect, Shopify, Talkdesk, Piesync, Aircall, Segment,...Read more
How is Salesforce Service Cloud being used to enhance operational efficiency and user experience in its specific field?
4 Comments
AB
Salesforce Service Cloud's robust case management system allows your team to track and manage customer cases. This helps ensure that no customer issue falls...Read more
How does Salesforce Service Cloud contribute to creating a more responsive and efficient customer service experience?
3 Comments
JS
Customer 360 and being able to hand off cases effectivelyRead more
Does salesforce have a customer portal?
2 Comments
AK
In recent years, playing at online casinos has grown in popularity, and https://woocasinoaustralia.com is one of the best options out there for those seeking...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
