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At a Glance
Market Segments
Mid-Market (65.5% of reviews)
Mid-Market (46.7% of reviews)
Entry-Level Pricing
Starting at $89.00 1 User Per Month
$ Unlimited users
Kustomer
Star Rating
(503)4.5 out of 5
Market Segments
Mid-Market (65.5% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $89.00 1 User Per Month
Browse all 2 pricing plansQuiq
Star Rating
(31)4.6 out of 5
Market Segments
Mid-Market (46.7% of reviews)
Pros & Cons
Entry-Level Pricing
$ Unlimited users
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Kustomer excels in ticket collaboration with a score of 9.2, allowing teams to work together seamlessly on customer issues, while Quiq Messaging's collaboration features are less emphasized, leading to a score of 8.0 in this area.
- Reviewers mention that Kustomer's quality of support is rated at 8.9, indicating a strong commitment to customer service, whereas Quiq Messaging shines with a higher score of 9.6, suggesting that users find their support team exceptionally responsive and helpful.
- G2 users highlight Kustomer's ease of use with a score of 8.8, making it accessible for teams to adopt quickly, while Quiq Messaging slightly edges out with an 8.9, indicating a user-friendly interface that enhances the overall experience.
- Users on G2 report that Kustomer's API call speed is rated at 8.7, which is favorable for integration needs, but Quiq Messaging's integration capabilities are noted to be more robust, contributing to a smoother workflow for users.
- Reviewers say that Kustomer's ticket creation user experience is rated at 9.1, which is praised for its intuitive design, while Quiq Messaging's ticketing system is less highlighted, suggesting that Kustomer may provide a more streamlined process for managing customer inquiries.
- Users report that Kustomer's personalization features score 9.1, allowing for tailored customer interactions, while Quiq Messaging's personalization capabilities are rated lower at 8.7, indicating that Kustomer may offer a more customized experience for end-users.
Pricing
Entry-Level Pricing
Kustomer
Enterprise
Starting at $89.00
1 User Per Month
Essential CX tools for growing teams—
powerful, affordable, and built to scale
- Conversational Timeline
- Tasks and Automations
- Data & File Storage
Quiq
Starter
$
Unlimited users
Optional CRM Integration +100/mo
- 750 SMS conversations/mo
- 500 Chat/Facebook Messenger/WhatsApp/Kik Conversations*/mo
- 2000 Outbound Notification Messages/mo
Free Trial
Kustomer
No trial information availableQuiq
Free Trial is available
Ratings
Meets Requirements
8.9
378
8.9
22
Ease of Use
8.8
393
9.0
24
Ease of Setup
8.6
203
8.8
20
Ease of Admin
8.1
151
8.3
18
Quality of Support
9.0
360
9.5
23
Has the product been a good partner in doing business?
8.8
147
9.6
19
Product Direction (% positive)
8.8
369
9.0
23
Features by Category
Ticket and Case Management
9.2
181
|
Verified
Not enough data
9.1
185
|
Verified
Not enough data
8.9
188
|
Verified
Not enough data
8.9
181
|
Verified
Not enough data
8.9
160
|
Verified
Not enough data
8.9
179
|
Verified
Not enough data
9.2
180
|
Verified
Not enough data
9.2
179
|
Verified
Not enough data
Generative AI
7.8
48
Not enough data
8.4
48
Not enough data
Agentic AI - Help Desk
7.8
42
Not enough data
7.9
42
Not enough data
8.1
42
Not enough data
Communication Channels
8.9
163
|
Verified
Not enough data
9.3
184
|
Verified
Not enough data
9.1
160
|
Verified
Not enough data
8.5
160
|
Verified
Not enough data
8.7
148
Not enough data
Platform
8.0
82
Not enough data
8.7
168
|
Verified
Not enough data
9.2
123
|
Verified
Not enough data
8.9
119
|
Verified
Not enough data
8.4
155
|
Verified
Not enough data
8.5
155
|
Verified
Not enough data
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
9.0
183
8.7
10
9.1
178
Feature Not Available
9.0
164
8.1
6
8.9
85
Not enough data
Support Automation
9.0
161
9.0
7
9.0
176
9.1
9
9.2
153
9.2
6
8.6
88
Not enough data
Generative AI
8.2
53
Not enough data
8.3
53
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.3
43
Not enough data
7.5
43
Not enough data
6.9
42
Not enough data
Communication
8.9
156
|
Verified
Not enough data
8.9
174
|
Verified
Not enough data
9.0
144
|
Verified
Not enough data
8.8
134
|
Verified
Not enough data
8.1
84
Not enough data
Internal Use
8.7
168
|
Verified
Not enough data
9.1
153
|
Verified
Not enough data
8.2
90
Not enough data
8.8
152
|
Verified
Not enough data
9.0
157
|
Verified
Not enough data
9.0
174
|
Verified
Not enough data
Generative AI
8.4
34
Not enough data
Self-Service Experience
8.9
90
Not enough data
8.7
87
Not enough data
8.6
68
Not enough data
8.3
51
Not enough data
8.7
55
Not enough data
Self-Service Platform
9.0
59
Not enough data
8.9
59
Not enough data
8.5
53
Not enough data
9.0
57
Not enough data
Agentic AI - Customer Self-Service
7.9
21
Not enough data
8.4
21
Not enough data
8.5
21
Not enough data
8.3
21
Not enough data
8.4
21
Not enough data
8.5
21
Not enough data
8.4
20
Not enough data
Generative AI
8.2(won by default)
23
Not enough data
8.3(won by default)
23
Not enough data
Process
8.8(won by default)
40
Not enough data
9.2(won by default)
44
Not enough data
9.4(won by default)
45
Not enough data
Channels
9.6(won by default)
45
Not enough data
9.0(won by default)
42
Not enough data
9.2(won by default)
42
Not enough data
9.1(won by default)
41
Not enough data
9.3(won by default)
41
Not enough data
Insight
9.1(won by default)
42
Not enough data
8.7(won by default)
45
Not enough data
8.4(won by default)
40
Not enough data
8.7(won by default)
43
Not enough data
Generative AI
8.0
35
Not enough data
8.3
35
Not enough data
Customization - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.5
6
Not enough data
7.5
6
Not enough data
6.9
6
Not enough data
7.8
6
Not enough data
7.5
6
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.8
6
Not enough data
7.8
6
Not enough data
7.8
6
Not enough data
8.1
6
Not enough data
Automation
8.6
6
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
Autonomy
8.6
6
Not enough data
8.9
6
Not enough data
8.3
6
Not enough data
7.8
6
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Kustomer and Quiq are categorized as Conversational Support
Unique Categories
Kustomer is categorized as AI Customer Support Agents, AI Agent Builders, Digital Customer Service Platforms, Social Customer Service, Live Chat, Help Desk, Customer Self-Service, and AI Agents For Business Operations
Quiq is categorized as Conversational Marketing and Customer Service Automation
Reviews
Reviewers' Company Size
Kustomer
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Quiq
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
12.8%
Retail
11.8%
Health, Wellness and Fitness
6.2%
Apparel & Fashion
5.8%
Food & Beverages
5.6%
Other
57.8%
Consumer Services
13.3%
Banking
13.3%
Retail
10.0%
Financial Services
10.0%
Non-Profit Organization Management
6.7%
Other
46.7%
Alternatives
Discussions
How can we get a ticket ID ?
1 Comment
HL
The ticket ID is the string of characters in the URL after the "events" portion. For example, if you have a ticket open, you will...Read more
Is there a way currently follow a customer in different ways such as a label so you can sort your follows by sales, shipping issues, parts replacement, follow up order. Not to be confused with the (labeling of a interaction) but current interactions that I need to go back to as a agent to check on my customer for a specific reason.
1 Comment
ED
All the conversations are in your search field and they are shown in the timeline. Read more
How can I post a note with out it closing
1 Comment
ED
You can add internal note by clicking on note and it will be visible only for the users of your company :) Read more
Quiq has no discussions with answers
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