Compare Kustomer and Quiq
Featured Products
At a Glance
Market Segments
Mid-Market (66.0% of reviews)
Mid-Market (48.9% of reviews)
Entry-Level Pricing
Contact Us
$ Unlimited users
Kustomer
Star Rating
(554)4.4 out of 5
Market Segments
Mid-Market (66.0% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Learn more about Kustomer
Quiq
Star Rating
(45)4.7 out of 5
Market Segments
Mid-Market (48.9% of reviews)
Pros & Cons
Entry-Level Pricing
$ Unlimited users
Browse all 3 pricing plans
Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Kustomer excels in user satisfaction, with many praising its user-friendly interface and the ability to centralize customer information, making it easy to access data quickly. Users appreciate how it integrates seamlessly with other applications like Shopify, enhancing their daily operations.
- According to verified reviews, Quiq has made significant strides in improving customer communication, particularly with its web chat and SMS capabilities. Users highlight the feature that allows agents to see messages being typed by customers, which helps in planning responses effectively before the message is received.
- Reviewers mention that Kustomer's implementation process is notably quick and intuitive, with many users finding it easy to set up and integrate into their existing workflows. This ease of setup is a recurring theme in positive feedback, making it a strong choice for businesses looking to streamline their customer support.
- Users say that Quiq's robust messaging system has been beneficial for coordinating responses and improving response times. The ability to build a bot for customer support has also been a highlight, showcasing Quiq's adaptability in handling customer inquiries efficiently.
- Reviewers note that while Kustomer has a higher overall satisfaction score, Quiq's quality of support is highly rated, with users appreciating the responsiveness and professionalism of their support team. This indicates that Quiq may offer a more personalized support experience, which can be crucial for businesses needing immediate assistance.
- According to recent user feedback, both platforms have their strengths, but Kustomer's higher volume of reviews suggests a more established presence in the market. This could provide potential buyers with greater confidence in Kustomer's reliability and ongoing product development compared to Quiq, which has fewer reviews and a lower G2 Score.
Pricing
Entry-Level Pricing
Quiq
Starter
$
Unlimited users
Optional CRM Integration +100/mo
- 750 SMS conversations/mo
- 500 Chat/Facebook Messenger/WhatsApp/Kik Conversations*/mo
- 2000 Outbound Notification Messages/mo
Free Trial
Kustomer
Free Trial is available
Quiq
Free Trial is available
Ratings
Meets Requirements
8.9
408
9.2
33
Ease of Use
8.8
423
9.1
39
Ease of Setup
8.7
233
9.0
34
Ease of Admin
8.2
154
8.3
22
Quality of Support
9.0
389
9.6
34
Has the product been a good partner in doing business?
8.8
150
9.7
24
Product Direction (% positive)
8.8
394
9.3
34
Features by Category
Ticket and Case Management
9.2
185
|
Verified
Not enough data
9.1
193
|
Verified
Not enough data
8.9
196
|
Verified
Not enough data
8.9
188
|
Verified
Not enough data
8.9
165
|
Verified
Not enough data
8.9
182
|
Verified
Not enough data
9.2
183
|
Verified
Not enough data
9.2
186
|
Verified
Not enough data
Generative AI
7.9
52
Not enough data
8.4
51
Not enough data
Agentic AI - Help Desk
7.8
43
Not enough data
7.9
43
Not enough data
8.1
43
Not enough data
Communication Channels
8.9
166
|
Verified
Not enough data
9.2
195
|
Verified
Not enough data
9.1
167
|
Verified
Not enough data
8.4
165
|
Verified
Not enough data
8.7
154
Not enough data
Platform
8.0
83
Not enough data
8.8
173
|
Verified
Not enough data
9.2
124
|
Verified
Not enough data
9.0
128
|
Verified
Not enough data
8.4
163
|
Verified
Not enough data
8.5
158
|
Verified
Not enough data
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Interaction
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
Not enough data
Not enough data
Not enough data
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
Not enough data
Not enough data
Not enough data
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
9.0
187
8.8
11
9.1
180
Not enough data
9.1
166
8.5
8
8.9
87
Not enough data
Support Automation
9.0
162
9.3
9
9.0
177
9.3
12
9.3
157
9.4
9
8.6
89
9.7
5
Generative AI
8.3
54
Not enough data
8.4
54
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.3
43
Not enough data
7.5
43
Not enough data
6.9
42
Not enough data
Communication
8.9
156
|
Verified
Not enough data
8.9
175
|
Verified
Not enough data
9.0
145
|
Verified
Not enough data
8.8
134
|
Verified
Not enough data
8.1
84
Not enough data
Internal Use
8.8
173
|
Verified
Not enough data
9.1
153
|
Verified
Not enough data
8.2
90
Not enough data
8.8
152
|
Verified
Not enough data
9.0
157
|
Verified
Not enough data
9.0
174
|
Verified
Not enough data
Generative AI
8.3
33
Not enough data
Self-Service Experience
8.8
90
Not enough data
8.7
86
Not enough data
8.6
67
Not enough data
8.3
50
Not enough data
8.6
54
Not enough data
Self-Service Platform
9.0
58
Not enough data
8.9
59
Not enough data
8.5
53
Not enough data
9.0
57
Not enough data
Agentic AI - Customer Self-Service
7.8
20
Not enough data
8.3
20
Not enough data
8.4
20
Not enough data
8.3
20
Not enough data
8.3
20
Not enough data
8.4
20
Not enough data
8.3
19
Not enough data
Generative AI
8.3(won by default)
24
Not enough data
8.3(won by default)
24
Not enough data
Process
8.8(won by default)
40
Not enough data
9.2(won by default)
45
Not enough data
9.5(won by default)
47
Not enough data
Channels
9.6(won by default)
46
Not enough data
9.1(won by default)
43
Not enough data
9.3(won by default)
43
Not enough data
9.1(won by default)
42
Not enough data
9.3(won by default)
42
Not enough data
Insight
9.1(won by default)
43
Not enough data
8.7(won by default)
46
Not enough data
8.4(won by default)
40
Not enough data
8.7(won by default)
43
Not enough data
Generative AI
8.1
36
Not enough data
8.3
36
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.1
8
9.5
7
8.1
8
9.7
5
7.7
8
Not enough data
8.3
8
Not enough data
7.9
7
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.1
7
Not enough data
8.1
7
Not enough data
8.3
8
Not enough data
8.7
9
9.4
8
Automation
8.8
8
9.8
7
8.5
8
Not enough data
8.8
7
Not enough data
Autonomy
8.8
7
Not enough data
9.2
8
Not enough data
8.6
7
Not enough data
8.3
8
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Kustomer and Quiq are categorized as AI Customer Support Agents and Conversational Support
Unique Categories
Kustomer is categorized as AI Agents For Business Operations, Help Desk, Digital Customer Service Platforms, Customer Self-Service, Live Chat, and Social Customer Service
Quiq is categorized as AI Chatbots, Customer Service Automation, Conversational Marketing, and Bot Platforms
Reviews
Reviewers' Company Size
Kustomer
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Quiq
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
13.7%
Retail
11.3%
Health, Wellness and Fitness
5.8%
Apparel & Fashion
5.8%
Food & Beverages
5.4%
Other
57.9%
Retail
17.8%
Consumer Services
13.3%
Banking
8.9%
Financial Services
8.9%
Non-Profit Organization Management
6.7%
Other
44.4%
Alternatives
Discussions
How can I post a note with out it closing
1 Comment
ED
You can add internal note by clicking on note and it will be visible only for the users of your company :) Read more
Is there a way currently follow a customer in different ways such as a label so you can sort your follows by sales, shipping issues, parts replacement, follow up order. Not to be confused with the (labeling of a interaction) but current interactions that I need to go back to as a agent to check on my customer for a specific reason.
1 Comment
ED
All the conversations are in your search field and they are shown in the timeline. Read more
How can we get a ticket ID ?
1 Comment
HL
The ticket ID is the string of characters in the URL after the "events" portion. For example, if you have a ticket open, you will...Read more
Quiq has no discussions with answers