1. [Home](https://www.g2.com/) 2. ... 3. [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) 4. [Quiq Discussions](https://www.g2.com/products/quiq/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4a85133c05032184d64f808e74fd8935/quiq.png "Product Avatar Image") ](/products/quiq/reviews) [ Quiq ](/products/quiq/reviews) (45)4.7/5 Quiq is an agentic AI customer journey platform that helps enterprise brands resolve customer needs across voice, messaging, chat, SMS, and digital channels. The platform combines AI Agents, AI Assistants, and human support tools in one continuous customer experience, while maintaining visibility and control over every AI decision. Quiq enables businesses to automate customer interactions, execute workflows, and support human agents without losing conversational context. Customers can move between AI and human support, or switch channels entirely, without repeating information. Key capabilities include: \* AI Agents that understand conversational context, answer questions, take actions, and resolve customer requests across channels including voice, SMS, chat, and WhatsApp. \* AI Assistants that support human agents with response suggestions, contextual guidance, workflow automation, and brand-aligned messaging. \* A Digital Engagement Center for managing customer conversations across channels with seamless AI-to-human escalation. \* AI Conversation Analysis that scores and analyzes customer interactions to measure outcomes like CSAT, resolution quality, compliance, and agent performance. \* AI Studio tools for testing, optimizing, governing, and monitoring AI behavior, including observability, simulation, analytics, and guardrails. Quiq is designed for enterprises that require both automation and operational control. The platform provides transparent visibility into AI reasoning, decision paths, and actions taken, helping teams troubleshoot workflows, maintain governance standards, and improve performance over time. The platform also maintains continuous context across customer journeys. Conversations stay connected across AI agents, human agents, voice calls, messaging channels, and CRM systems, creating a more seamless customer experience. Quiq supports deep customization through natural language Process Guides that allow teams to define workflows, escalation rules, communication standards, and brand voice without extensive coding. The platform integrates with major enterprise systems including Salesforce, Zendesk, ServiceNow, and other CRM and CX platforms. Quiq is used by enterprise brands across retail, travel, hospitality, financial services, healthcare, and consumer services to improve automation rates, reduce handle times, increase containment, and improve customer experience outcomes. Security and compliance features include SOC 2 Type II compliance, GDPR and CCPA support, audit trails, encryption in transit and at rest, and regional data hosting options. Show More * * * ### 84.0 Nps Score Already have Quiq? ### All Quiq Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • almost 3 years ago More Options - [ # What is Quiq Messaging used for? ](/discussions/what-is-quiq-messaging-used-for) What is Quiq Messaging used for? [ Conversational Support Software ](https://www.g2.com/tags/conversational-support-software)[ SMS Marketing Software ](https://www.g2.com/tags/sms-marketing-software)[ Communication Platform as a Service (cPaaS) Platforms ](https://www.g2.com/tags/communication-platform-as-a-service-cpaas-platforms)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software) [ Conversational Marketing Software ](https://www.g2.com/tags/conversational-marketing-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Quiq+questions+and+get+answers+from+expert+users+in+our+Quiq+Discussions+section.&title=Quiq+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fquiq%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Quiq+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fquiq%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fquiq%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Quiq+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fquiq%2Fdiscuss%0aAsk+Quiq+questions+and+get+answers+from+expert+users+in+our+Quiq+Discussions+section.) 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[ Conversational Support Software ](https://www.g2.com/tags/conversational-support-software)[ SMS Marketing Software ](https://www.g2.com/tags/sms-marketing-software)[ Communication Platform as a Service (cPaaS) Platforms ](https://www.g2.com/tags/communication-platform-as-a-service-cpaas-platforms)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software) [ Conversational Marketing Software ](https://www.g2.com/tags/conversational-marketing-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Quiq+questions+and+get+answers+from+expert+users+in+our+Quiq+Discussions+section.&title=Quiq+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fquiq%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Quiq+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fquiq%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fquiq%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Quiq+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fquiq%2Fdiscuss%0aAsk+Quiq+questions+and+get+answers+from+expert+users+in+our+Quiq+Discussions+section.) 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[ Conversational Support Software ](https://www.g2.com/tags/conversational-support-software)[ SMS Marketing Software ](https://www.g2.com/tags/sms-marketing-software)[ Communication Platform as a Service (cPaaS) Platforms ](https://www.g2.com/tags/communication-platform-as-a-service-cpaas-platforms)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software) [ Conversational Marketing Software ](https://www.g2.com/tags/conversational-marketing-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Quiq+questions+and+get+answers+from+expert+users+in+our+Quiq+Discussions+section.&title=Quiq+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fquiq%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Quiq+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fquiq%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fquiq%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Quiq+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fquiq%2Fdiscuss%0aAsk+Quiq+questions+and+get+answers+from+expert+users+in+our+Quiq+Discussions+section.) 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[ Conversational Support Software ](https://www.g2.com/tags/conversational-support-software)[ SMS Marketing Software ](https://www.g2.com/tags/sms-marketing-software)[ Communication Platform as a Service (cPaaS) Platforms ](https://www.g2.com/tags/communication-platform-as-a-service-cpaas-platforms)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software) [ Conversational Marketing Software ](https://www.g2.com/tags/conversational-marketing-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Quiq+questions+and+get+answers+from+expert+users+in+our+Quiq+Discussions+section.&title=Quiq+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fquiq%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Quiq+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fquiq%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fquiq%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Quiq+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fquiq%2Fdiscuss%0aAsk+Quiq+questions+and+get+answers+from+expert+users+in+our+Quiq+Discussions+section.) 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[ Conversational Marketing Software ](https://www.g2.com/tags/conversational-marketing-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Cloud Communication Platforms ](https://www.g2.com/tags/cloud-communication-platforms)[ SMS Marketing Software ](https://www.g2.com/tags/sms-marketing-software) [ Conversational Support Software ](https://www.g2.com/tags/conversational-support-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Quiq+questions+and+get+answers+from+expert+users+in+our+Quiq+Discussions+section.&title=Quiq+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fquiq%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Quiq+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fquiq%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fquiq%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Quiq+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fquiq%2Fdiscuss%0aAsk+Quiq+questions+and+get+answers+from+expert+users+in+our+Quiq+Discussions+section.) 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