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# Kustomer vs LiveChat Comparison - What are their main differences?

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KustomerLiveChat[+ Add Product](#)

Pricing

**Kustomer**
Free Trial

**$89.00** Per User Per Month · Enterprise

**$139.00** Per User Per Month · Ultimate

**LiveChat**
Free Trial

**$25.00** Per User Per Month · Starter

**$59.00** Per User Per Month · Team

**$89.00** Per User Per Month · Business

**Custom Quote Available** Per User Per Month · Enterprise

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**Pricing Insights**
from reviews

Perceived Cost

**Kustomer**
$$$$$

**LiveChat**
$$$$$

Average Discount

**Kustomer**
11%3% more

**LiveChat**
8%

Uncover valuable pricing insights from real user feedback to improve your shopping experience.
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Time to Implement

**Kustomer** 6 months
Based on 100 responses

**LiveChat** 6 months
Based on 100 responses

Return on Investment

**Kustomer** 6 months
Based on 100 responses

**LiveChat** 6 months
Based on 100 responses

 ![Kustomer](https://images.g2crowd.com/uploads/product/hd_favicon/549a61e64a7f54024fa731bd899ce6f7/kustomer.svg "Kustomer")

 ![LiveChat](https://images.g2crowd.com/uploads/product/hd_favicon/04131773581c352e6a7121a9d05737e5/livechat.svg "LiveChat")

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**Pros & Cons**
from reviews

**Kustomer**

Ease of Use (56)

Features (42)

Slow Performance (21)

Slow Loading (17)

**LiveChat**

Ease of Use (24)

Features (20)

Not Intuitive (7)

Chatbot Issues (6)

Integrations

**Kustomer**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_134c91bb90489a69dad41d269f19787f/8x8-contact-center.png "Product Avatar Image")

8x8 Contact Center

](https://www.g2.com/products/8x8-contact-center/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d06214a78a4c42bbd28cfa5c5d8b7b38/acuity-scheduling.png "Product Avatar Image")

Acuity Scheduling

](https://www.g2.com/products/acuity-scheduling/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_a73563d5b9ec730f8e823a8c4fa7572c/ada-health-ada.jpg "Product Avatar Image")

Ada

](https://www.g2.com/products/ada-health-ada/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_dad63cb7954c989da3523a03418e408b/ada-support-inc-ada.png "Product Avatar Image")

Ada

](https://www.g2.com/products/ada-support-inc-ada/reviews)[
View all
](https://www.g2.com/products/kustomer/integrations)

**LiveChat**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_c105f4f8827168bae9e6e660fe8ee3eb/1crm.png "Product Avatar Image")

1CRM

](https://www.g2.com/products/1crm/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_0ef656e3330e2a5b8e59939185859257/1password.png "Product Avatar Image")

1Password

](https://www.g2.com/products/1password/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_69e8a2962bb24f0111a8d7d6244149b3/2way-app.png "Product Avatar Image")

2way.app

](https://www.g2.com/products/2way-app/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_50828ef2b93af30b29edd9061533c3b9/activecampaign.jpg "Product Avatar Image")

ActiveCampaign

](https://www.g2.com/products/activecampaign/reviews)[
View all
](https://www.g2.com/products/livechat/integrations)

Screenshots

**Kustomer**
No screenshot available

**LiveChat**
 ![LiveChat screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1574757/1-ChatWidget.png)

**Ratings**
from reviews

Meets Requirements

**Kustomer**

**8.9** /10

Based on 417 responses

**LiveChat**

**9.1** /10

Based on 717 responses

Ease of Use

**Kustomer**

**8.8** /10

Based on 432 responses

**LiveChat**

**9.3** /10

Based on 716 responses

Ease of Setup

**Kustomer**

**8.7** /10

Based on 242 responses

**LiveChat**

**9.0** /10

Based on 296 responses

Ease of Admin

**Kustomer**

**8.2** /10

Based on 158 responses

**LiveChat**

**9.1** /10

Based on 282 responses

Quality of Support

**Kustomer**

**9.0** /10

Based on 398 responses

**LiveChat**

**9.1** /10

Based on 665 responses

Has the product been a good partner in doing business?

**Kustomer**

**8.8** /10

Based on 154 responses

**LiveChat**

**9.1** /10

Based on 274 responses

Product Direction (% positive)

**Kustomer**

**8.8** /10

Based on 402 responses

**LiveChat**

**8.3** /10

Based on 708 responses

**Features**
ratings from reviews

Help Desk

**8.7** /10

Based on 302 responses

**8.8** /10

Based on 440 responses

Live Chat

**8.4** /10

Based on 256 responses

**8.6** /10

Based on 416 responses

Customer Self-Service

**8.5** /10

Based on 110 responses

**8.3** /10

Based on 9 responses

Uncover more feature rated insights from real users to improve your shopping experience.

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AI Customer Support Agents

**8.4** /10

Based on 11 responses

Not enough data

Conversational Support

**8.9** /10

Based on 228 responses

Not enough data

Social Customer Service

**9.0** /10

Based on 54 responses

Not enough data

Digital Customer Service Platforms

**8.3** /10

Based on 38 responses

Not enough data

User Insights

**Reviewers' Company Size**

Small-Business(50 or fewer emp.)
21.3%

Mid-Market(51-1000 emp.)
66.3%

Enterprise(\> 1000 emp.)
12.4%

Small-Business(50 or fewer emp.)
21.3%

Mid-Market(51-1000 emp.)
66.3%

Enterprise(\> 1000 emp.)
12.4%

Small-Business(50 or fewer emp.)
44.6%

Mid-Market(51-1000 emp.)
37.5%

Enterprise(\> 1000 emp.)
18.0%

Small-Business(50 or fewer emp.)
44.6%

Mid-Market(51-1000 emp.)
37.5%

Enterprise(\> 1000 emp.)
18.0%

**Reviewers' Industry**

[![Kustomer](https://images.g2crowd.com/uploads/product/hd_favicon/549a61e64a7f54024fa731bd899ce6f7/kustomer.svg "Kustomer")](https://www.g2.com/products/kustomer/reviews)
Kustomer

Consumer Services
13.9%

Retail
11.1%

Health, Wellness and Fitness
6.0%

Apparel & Fashion
5.8%

Food & Beverages
5.4%

Other
57.9%

[![LiveChat](https://images.g2crowd.com/uploads/product/hd_favicon/04131773581c352e6a7121a9d05737e5/livechat.svg "LiveChat")](https://www.g2.com/products/livechat/reviews)
LiveChat

Computer Software
8.7%

Information Technology and Services
8.6%

Retail
6.4%

Financial Services
3.9%

Internet
3.7%

Other
68.7%

Alternatives

**Kustomer Alternatives**

 ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin")

[
Fin
](/products/fin/reviews)

 ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service")

[
Zendesk for Customer Service
](/products/zendesk-for-customer-service/reviews)

 ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk")

[
Freshdesk
](/products/freshdesk/reviews)

 ![Gladly](https://images.g2crowd.com/uploads/product/hd_favicon/8aaa2b1ae4369fe350abc7ddca7d7028/gladly.svg "Gladly")

[
Gladly
](/products/gladly/reviews)

**LiveChat Alternatives**

 ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service")

[
Zendesk for Customer Service
](/products/zendesk-for-customer-service/reviews)

 ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin")

[
Fin
](/products/fin/reviews)

 ![Tidio](https://images.g2crowd.com/uploads/product/hd_favicon/5a3c39079f10e3e53bd18da51a13870e/tidio.svg "Tidio")

[
Tidio
](/products/tidio/reviews)

 ![LivePerson](https://images.g2crowd.com/uploads/product/hd_favicon/5f68a9fcd7a52d993079248f2f393c24/liveperson.svg "LivePerson")

[
LivePerson
](/products/liveperson/reviews)