Compare Kustomer and LiveChat 
At a Glance
Market Segments
Mid-Market (66.0% of reviews)
Small-Business (44.6% of reviews)
Entry-Level Pricing
Starting at $89.00 1 User Per Month
$19.00 100 Visitors Per Month
Kustomer
Star Rating
(512)4.5 out of 5
Market Segments
Mid-Market (66.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $89.00 1 User Per Month
Browse all 2 pricing plansLiveChat
Star Rating
(802)4.4 out of 5
Market Segments
Small-Business (44.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 100 Visitors Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that LiveChat excels in ease of use, with many users highlighting its intuitive interface that simplifies customer interactions. One user mentioned, "I love how easy it is to chat with our customers," which reflects the overall satisfaction with its user-friendly design.
- Users say Kustomer provides a robust unified view of customer interactions across various channels, which enhances efficiency. Reviewers appreciate its ability to reduce manual work through automation, with one noting that it "gives agents a unified view of every customer interaction."
- According to verified reviews, LiveChat stands out for its customer support, with users praising the combination of technology and personal assistance. A reviewer stated, "customer support is excellent using their own technology with the support of a person when additional assistance is needed," indicating a strong support system.
- Reviewers mention that Kustomer's reporting capabilities are a significant advantage, allowing for thorough analysis and insights. Users have noted that it "provides strong reporting," which is essential for businesses looking to track performance and customer engagement effectively.
- G2 reviewers highlight that LiveChat's implementation process is quick and straightforward, making it accessible for small businesses. Users have expressed satisfaction with the onboarding experience, stating it "really makes a difference in managing my website interactions."
- Users report that while Kustomer offers advanced features like custom fields and prioritization, some find it less intuitive compared to LiveChat. One user mentioned the ease of editing custom fields, but others may struggle with the learning curve associated with its more complex functionalities.
Pricing
Entry-Level Pricing
Kustomer
Enterprise
Starting at $89.00
1 User Per Month
Essential CX tools for growing teams—
powerful, affordable, and built to scale
- Conversational Timeline
- Tasks and Automations
- Data & File Storage
LiveChat
Starter
$19.00
100 Visitors Per Month
Small business
- Text Intelligence
- Track up to 100 visitors
- 1 recurring campaign
Free Trial
Kustomer
No trial information availableLiveChat
Free Trial is available
Ratings
Meets Requirements
8.9
387
9.1
701
Ease of Use
8.8
402
9.3
700
Ease of Setup
8.6
212
9.0
280
Ease of Admin
8.1
152
9.1
271
Quality of Support
9.0
369
9.1
649
Has the product been a good partner in doing business?
8.8
148
9.1
263
Product Direction (% positive)
8.8
377
8.3
694
Features by Category
Ticket and Case Management
9.2
184
|
Verified
9.2
248
9.1
188
|
Verified
9.1
245
8.9
192
|
Verified
9.0
238
8.9
184
|
Verified
9.2
253
8.9
163
|
Verified
8.5
156
8.9
182
|
Verified
9.0
231
9.2
182
|
Verified
9.1
230
9.1
183
|
Verified
8.9
142
|
Verified
Generative AI
7.9
49
6.4
6
8.4
49
7.2
6
Agentic AI - Help Desk
7.8
43
Not enough data
7.9
43
Not enough data
8.1
43
Not enough data
Communication Channels
8.9
165
|
Verified
9.2
220
|
Verified
9.3
190
|
Verified
9.3
232
|
Verified
9.1
165
|
Verified
9.4
268
|
Verified
8.5
163
|
Verified
8.9
222
|
Verified
8.7
152
8.5
108
Platform
8.0
82
9.1
82
|
Verified
8.7
169
|
Verified
8.4
281
|
Verified
9.2
124
|
Verified
9.2
88
|
Verified
8.9
120
|
Verified
8.9
73
|
Verified
8.4
157
|
Verified
9.0
213
|
Verified
8.5
156
|
Verified
9.1
217
|
Verified
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
9.0
185
Not enough data
9.1
180
Not enough data
9.1
166
Not enough data
8.9
86
Not enough data
Support Automation
9.0
162
Not enough data
9.0
177
Not enough data
9.3
156
Not enough data
8.6
89
Not enough data
Generative AI
8.3
54
Not enough data
8.4
54
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.3
43
7.4
9
7.5
43
7.5
8
6.9
42
Feature Not Available
Communication
8.9
156
|
Verified
9.2
327
|
Verified
8.9
174
|
Verified
8.9
326
|
Verified
9.0
144
|
Verified
8.4
221
8.8
134
|
Verified
8.8
269
|
Verified
8.1
84
8.3
30
Internal Use
8.7
169
|
Verified
8.4
281
|
Verified
9.1
153
|
Verified
8.8
303
|
Verified
8.2
90
8.6
253
|
Verified
8.8
152
|
Verified
8.6
258
|
Verified
9.0
157
|
Verified
8.6
244
|
Verified
9.0
174
|
Verified
8.4
249
|
Verified
Generative AI
8.3
33
Not enough data
Self-Service Experience
8.9
89
Not enough data
8.7
86
Not enough data
8.6
67
Feature Not Available
8.3
50
Not enough data
8.6
54
Not enough data
Self-Service Platform
9.0
58
Not enough data
8.9
58
Not enough data
8.5
52
Not enough data
9.0
56
Not enough data
Agentic AI - Customer Self-Service
7.8
20
Not enough data
8.3
20
Not enough data
8.4
20
Not enough data
8.3
20
Not enough data
8.3
20
Not enough data
8.4
20
Not enough data
8.3
19
Not enough data
Generative AI
8.2(won by default)
23
Not enough data
8.3(won by default)
23
Not enough data
Process
8.8(won by default)
40
Not enough data
9.2(won by default)
44
Not enough data
9.4(won by default)
45
Not enough data
Channels
9.6(won by default)
45
Not enough data
9.0(won by default)
42
Not enough data
9.2(won by default)
42
Not enough data
9.1(won by default)
41
Not enough data
9.3(won by default)
41
Not enough data
Insight
9.1(won by default)
42
Not enough data
8.7(won by default)
45
Not enough data
8.4(won by default)
40
Not enough data
8.7(won by default)
43
Not enough data
Generative AI
8.0
35
Not enough data
8.3
35
Not enough data
Customization - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.9
7
Not enough data
7.9
7
Not enough data
7.4
7
Not enough data
8.1
7
Not enough data
7.9
7
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.1
7
Not enough data
8.1
7
Not enough data
8.1
7
Not enough data
8.3
7
Not enough data
Automation
8.8
7
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
Autonomy
8.8
7
Not enough data
9.0
7
Not enough data
8.6
7
Not enough data
8.1
7
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Kustomer and LiveChat are categorized as Conversational Support, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Kustomer is categorized as AI Customer Support Agents, AI Agent Builders, Digital Customer Service Platforms, Social Customer Service, and AI Agents For Business Operations
LiveChat is categorized as Chatbots, Conversational Marketing, Customer Service Automation, and Conversational Commerce Platforms
Reviews
Reviewers' Company Size
Kustomer
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LiveChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
13.2%
Retail
11.6%
Health, Wellness and Fitness
6.1%
Apparel & Fashion
5.7%
Food & Beverages
5.5%
Other
58.0%
Computer Software
8.9%
Information Technology and Services
8.6%
Retail
6.2%
Financial Services
4.0%
Internet
3.7%
Other
68.6%
Alternatives
Discussions
How can we get a ticket ID ?
1 Comment
HL
The ticket ID is the string of characters in the URL after the "events" portion. For example, if you have a ticket open, you will...Read more
Is there a way currently follow a customer in different ways such as a label so you can sort your follows by sales, shipping issues, parts replacement, follow up order. Not to be confused with the (labeling of a interaction) but current interactions that I need to go back to as a agent to check on my customer for a specific reason.
1 Comment
ED
All the conversations are in your search field and they are shown in the timeline. Read more
How can I post a note with out it closing
1 Comment
ED
You can add internal note by clicking on note and it will be visible only for the users of your company :) Read more
Can one user respond to multiple chats concurrently?
3 Comments
BM
Yes. 1-10-100. Easy to switch between themRead more
How does LiveChat work when no one is available?
3 Comments
AB
A small box will still be visible on your website, and (depending on your settings) it can say "Sorry you missed us, leave us a message" or "no agent are...Read more
HIS DOCTRINE!! by Paul T. Wright Jr
3 Comments
LL
I now have questions on the reason why churches now say that baptism in not necessary for salvation when it says that Baptism now saves us in 1 Peter 3:21....Read more
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