Compare KrispCall and Twilio Flex 
Featured Products
At a Glance
Market Segments
Small-Business (79.0% of reviews)
Mid-Market (37.0% of reviews)
Entry-Level Pricing
$12.00 1 per user/month (billed annually)
No pricing available
KrispCall
Star Rating
(349)4.5 out of 5
Market Segments
Small-Business (79.0% of reviews)
Pros & Cons
Entry-Level Pricing
$12.00 1 per user/month (billed annually)
Browse all 3 pricing plansTwilio Flex
Star Rating
(35)4.1 out of 5
Market Segments
Mid-Market (37.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Twilio FlexSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that KrispCall excels in user experience, with many users highlighting its glitch-free performance and excellent connection quality. In contrast, while Twilio Flex is praised for its customizability, some users find it less intuitive, noting that it can be challenging to configure for specific workflows.
- Users say that KrispCall's ease of use is a standout feature, with feedback emphasizing how simple and efficient the platform is for connecting with clients, especially internationally. Twilio Flex, while offering a robust set of features, has received mixed reviews regarding its setup process, with some users mentioning a steeper learning curve.
- Reviewers mention that KrispCall's affordability is a significant advantage, with an entry-level price of just $12.00, making it accessible for small businesses. In comparison, Twilio Flex does not disclose pricing, which may deter potential users looking for clear cost expectations.
- According to verified reviews, KrispCall has a much larger volume of recent feedback, with 31 reviews in the last 90 days compared to Twilio Flex's single review. This suggests that KrispCall is actively meeting user needs and adapting to feedback, while Twilio Flex may not be as responsive to its user base.
- Users highlight that KrispCall's features, such as SMS capabilities and MMS support, are particularly beneficial for businesses needing versatile communication options. Twilio Flex, while offering strong integration capabilities, may not provide the same level of straightforward communication tools that users find essential.
- Reviewers note that both platforms have their strengths in support, but KrispCall edges out with a higher quality of support rating. Users appreciate the quick response times and helpfulness of KrispCall's support team, while Twilio Flex users have reported mixed experiences, indicating room for improvement in this area.
Pricing
Entry-Level Pricing
KrispCall
Essential
$12.00
1 per user/month (billed annually)
Recommended for Small Businesses, Startups & Freelancers
- 5 user limit
- Global Phone Numbers
- Text Messages
Twilio Flex
No pricing availableFree Trial
KrispCall
No trial information availableTwilio Flex
No trial information availableRatings
Meets Requirements
8.9
325
8.2
26
Ease of Use
9.3
333
8.2
26
Ease of Setup
9.3
312
7.3
10
Ease of Admin
9.1
100
7.6
9
Quality of Support
9.0
319
8.2
24
Has the product been a good partner in doing business?
8.9
98
8.3
8
Product Direction (% positive)
7.7
323
6.7
25
Features by Category
Channels
9.3
122
Not enough data
Feature Not Available
Not enough data
Feature Not Available
8.1
6
|
Verified
8.7
119
Not enough data
8.1
93
8.0
5
|
Verified
Generative AI
7.6
62
Not enough data
Functions
8.6
96
8.3
16
|
Verified
Feature Not Available
8.2
17
|
Verified
8.5
92
8.6
14
|
Verified
8.4
94
Not enough data
8.4
108
Not enough data
8.7
111
Not enough data
8.2
60
7.3
5
8.5
85
Not enough data
Agentic AI - Contact Center
8.3
25
Not enough data
8.2
31
Not enough data
8.1
25
Not enough data
8.3
24
Not enough data
Administrative
8.7
96
8.2
15
|
Verified
8.9
94
8.8
12
|
Verified
8.8
118
8.1
16
|
Verified
8.6
88
Not enough data
8.1
83
6.0
5
|
Verified
Platform
Feature Not Available
Not enough data
9.1
24
Not enough data
Feature Not Available
Not enough data
9.4
28
Not enough data
8.9
19
Not enough data
9.1
29
Not enough data
9.3
17
Not enough data
Generative AI
7.2
15
Not enough data
Workforce Management
9.0
26
Not enough data
8.8
19
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
7.5
6
Not enough data
5.7
5
Not enough data
Not enough data
Not enough data
Administrative
9.7
25
Not enough data
9.1
21
Not enough data
Platform Basics - VoIP Providers
Feature Not Available
Not enough data
8.8
15
Not enough data
Feature Not Available
Not enough data
8.2
15
Not enough data
Feature Not Available
Not enough data
8.5
12
Not enough data
Basic Communication
9.5
118
Not enough data
Feature Not Available
Not enough data
9.2
106
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.0
77
Not enough data
Agentic AI - VoIP Providers
7.5
6
Not enough data
Feature Not Available
Not enough data
7.9
7
Not enough data
7.2
6
Not enough data
Access
8.3
77
Not enough data
8.0
96
Not enough data
Feature Not Available
Not enough data
Advanced Features
Feature Not Available
Not enough data
8.4
72
Not enough data
9.4
121
Not enough data
Agentic AI - Outbound Call Tracking
7.9
28
Not enough data
7.5
46
Not enough data
Calling
8.7
139
Not enough data
Feature Not Available
Not enough data
8.7
86
Not enough data
9.0
128
Not enough data
7.9
40
Not enough data
Contacts
8.4
97
Not enough data
8.8
76
Not enough data
8.6
77
Not enough data
Insights
9.2
130
Not enough data
9.0
122
Not enough data
8.7
103
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.8
26
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
KrispCall and Twilio Flex are categorized as VoIP Providers, Call Center Infrastructure (CCI), and Contact Center
Unique Categories
KrispCall is categorized as Outbound Call Tracking
Twilio Flex is categorized as UCaaS Platforms
Reviews
Reviewers' Company Size
KrispCall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Twilio Flex
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
13.3%
Marketing and Advertising
11.2%
Outsourcing/Offshoring
6.3%
Computer Software
6.1%
Consulting
5.5%
Other
57.6%
Insurance
18.5%
Information Technology and Services
18.5%
Transportation/Trucking/Railroad
7.4%
Consumer Services
7.4%
Computer Software
7.4%
Other
40.7%
Alternatives
Discussions
What is KrispCall used for?
1 Comment
Official Response from KrispCall
KrispCall provides a cloud business phone system with features like virtual numbers, call routing, IVR menus, voicemail, SMS messaging, CRM integration,...Read more
KrispCall has no more discussions with answers
Twilio Flex has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
