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Compare KrispCall and Twilio Flex 
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At a Glance
Market Segments
Small-Business (79.2% of reviews)
Small-Business (34.6% of reviews)
Entry-Level Pricing
$12.00 1 per user/month (billed annually)
No pricing available
KrispCall
Star Rating
(334)4.5 out of 5
Market Segments
Small-Business (79.2% of reviews)
Entry-Level Pricing
$12.00 1 per user/month (billed annually)
Browse all 3 pricing plansTwilio Flex
Star Rating
(34)4.1 out of 5
Market Segments
Small-Business (34.6% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Twilio FlexSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Twilio Flex excels in call routing with a score of 9.8, making it a preferred choice for businesses that prioritize efficient call management. In contrast, KrispCall also performs well in this area but has a slightly lower score of 8.7, indicating that while it is effective, it may not be as robust as Twilio Flex.
- Reviewers mention that KrispCall shines in ease of use, scoring 9.3 compared to Twilio Flex's 8.3. This suggests that users find KrispCall more intuitive and user-friendly, which can be crucial for teams that require quick onboarding and minimal training.
- G2 users highlight that Twilio Flex offers superior IVR capabilities with a score of 9.7, which is essential for businesses needing advanced automated call handling. KrispCall, while still effective, scores lower at 8.6, indicating that its IVR features may not be as comprehensive.
- Users on G2 report that KrispCall provides excellent support, with a quality of support score of 9.3, compared to Twilio Flex's 8.3. This difference suggests that KrispCall may offer more responsive and helpful customer service, which can be a deciding factor for businesses needing reliable assistance.
- Reviewers mention that Twilio Flex has a strong focus on omnichannel capabilities, scoring 6.9, which may be a drawback for businesses looking for a more integrated communication solution. In contrast, KrispCall's performance in this area is not explicitly rated, but its overall user satisfaction suggests it may offer a more cohesive experience across channels.
- Users say that KrispCall's pricing model is more accessible, starting at $15.00, which is appealing for small businesses. Twilio Flex does not disclose an entry-level price, which may deter budget-conscious buyers looking for clear cost structures.
Pricing
Entry-Level Pricing
KrispCall
Essential
$12.00
1 per user/month (billed annually)
Recommended for Small Businesses, Startups & Freelancers
- 5 user limit
- Global Phone Numbers
- Text Messages
Twilio Flex
No pricing availableFree Trial
KrispCall
No trial information availableTwilio Flex
No trial information availableRatings
Meets Requirements
8.9
310
8.3
25
Ease of Use
9.3
318
8.2
25
Ease of Setup
9.3
297
7.2
9
Ease of Admin
9.1
93
7.5
8
Quality of Support
9.0
304
8.2
23
Has the product been a good partner in doing business?
8.9
91
8.6
7
Product Direction (% positive)
7.6
310
7.1
24
Features by Category
Channels
9.2
113
Not enough data
Feature Not Available
Not enough data
Feature Not Available
7.7
5
|
Verified
8.7
114
Not enough data
8.2
92
Not enough data
Generative AI
7.6
61
Not enough data
Functions
8.6
95
8.3
16
|
Verified
Feature Not Available
8.2
17
|
Verified
8.5
91
8.6
14
|
Verified
8.4
93
Not enough data
8.4
106
Not enough data
8.7
110
Not enough data
8.2
59
7.3
5
8.5
84
Not enough data
Agentic AI - Contact Center
8.3
24
Not enough data
8.3
27
Not enough data
8.1
24
Not enough data
8.3
23
Not enough data
Administrative
8.7
95
8.2
15
|
Verified
8.9
92
8.6
11
|
Verified
8.9
116
8.1
16
|
Verified
8.6
87
Not enough data
8.1
82
6.0
5
|
Verified
Platform
Feature Not Available
Not enough data
9.1
24
Not enough data
Feature Not Available
Not enough data
9.4
27
Not enough data
8.9
19
Not enough data
9.2
28
Not enough data
9.3
17
Not enough data
Generative AI
7.2
15
Not enough data
Workforce Management
9.0
25
Not enough data
8.8
19
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
7.5
6
Not enough data
5.7
5
Not enough data
Not enough data
Not enough data
Administrative
9.7
24
Not enough data
9.1
21
Not enough data
Platform Basics - VoIP Providers
Feature Not Available
Not enough data
8.8
15
Not enough data
Feature Not Available
Not enough data
8.1
14
Not enough data
Feature Not Available
Not enough data
8.5
12
Not enough data
Basic Communication
9.5
116
Not enough data
Feature Not Available
Not enough data
9.2
106
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.0
77
Not enough data
Agentic AI - VoIP Providers
7.5
6
Not enough data
Feature Not Available
Not enough data
7.9
7
Not enough data
7.2
6
Not enough data
Access
8.3
77
Not enough data
8.0
96
Not enough data
Feature Not Available
Not enough data
Advanced Features
Feature Not Available
Not enough data
8.4
72
Not enough data
9.4
119
Not enough data
Agentic AI - Outbound Call Tracking
7.8
28
Not enough data
7.4
45
Not enough data
Calling
8.7
136
Not enough data
Feature Not Available
Not enough data
8.7
86
Not enough data
9.0
126
Not enough data
8.0
38
Not enough data
Contacts
8.4
97
Not enough data
8.8
75
Not enough data
8.5
77
Not enough data
Insights
9.2
129
Not enough data
9.0
120
Not enough data
8.7
102
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.7
25
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
KrispCall and Twilio Flex are categorized as VoIP Providers, Call Center Infrastructure (CCI), and Contact Center
Unique Categories
KrispCall is categorized as Outbound Call Tracking
Twilio Flex is categorized as UCaaS Platforms
Reviews
Reviewers' Company Size
KrispCall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Twilio Flex
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
12.3%
Marketing and Advertising
11.1%
Outsourcing/Offshoring
6.6%
Computer Software
6.3%
Consulting
5.7%
Other
57.8%
Insurance
19.2%
Information Technology and Services
19.2%
Transportation/Trucking/Railroad
7.7%
Consumer Services
7.7%
Computer Software
7.7%
Other
38.5%
Alternatives
Discussions
What is KrispCall used for?
1 Comment
Official Response from KrispCall
KrispCall provides a cloud business phone system with features like virtual numbers, call routing, IVR menus, voicemail, SMS messaging, CRM integration,...Read more
KrispCall has no more discussions with answers
Twilio Flex has no discussions with answers
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