# KrispCall, Twilio Flex vs Amazon Connect Comparison

| | KrispCall | Twilio Flex | Amazon Connect | 
|---|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.1 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 354 | 36 | 87 | 
| **Largest Market Segment** | Small-Business (79.0% of reviews) | Mid-Market (39.3% of reviews) | Mid-Market (49.4% of reviews) | 
| **Entry Level Price** | $12.00 1 per user/month (billed annually) | No pricing available | No pricing available | 

---
## Top Pros & Cons

### KrispCall

Pros:
- Ease of Use (120 reviews)
- Customer Support (82 reviews)

Cons:
- Expensive (28 reviews)
- High Cost (28 reviews)

### Twilio Flex

Pros:
- Easy Integration (3 reviews)
- Integrations (3 reviews)

Cons:
- Limited Features (2 reviews)
- Missing Functionality (2 reviews)

### Amazon Connect

Pros:
- Ease of Use (11 reviews)
- Efficiency (6 reviews)

Cons:
- Complex Features (3 reviews)
- Complexity (3 reviews)

---
## Ratings Comparison
| Rating | KrispCall | Twilio Flex | Amazon Connect | 
|---|---|---|---|
  | **Meets Requirements** | 8.9 (329 reviews) | 8.3 (27 reviews) | 9.0 (69 reviews) | 
  | **Ease of Use** | 9.3 (337 reviews) | 8.3 (27 reviews) | 9.1 (70 reviews) | 
  | **Ease of Setup** | 9.3 (316 reviews) | 7.6 (11 reviews) | 8.9 (41 reviews) | 
  | **Ease of Admin** | 9.1 (100 reviews) | 7.6 (9 reviews) | 9.2 (17 reviews) | 
  | **Quality of Support** | 9.0 (323 reviews) | 8.2 (25 reviews) | 8.8 (58 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (98 reviews) | 8.3 (8 reviews) | 9.1 (16 reviews) | 
  | **Product Direction (% positive)** | 7.7 (327 reviews) | 6.7 (25 reviews) | 8.1 (61 reviews) | 

---
## Pricing

### KrispCall

#### Entry-Level Pricing

Plan: Essential

Price: $12.00 1 per user/month (billed annually)

Description: Recommended for  Small Businesses, Startups & Freelancers


Key Features:
- 5 user limit
- Global Phone Numbers
- Text Messages

[Browse all 3 editions](https://www.g2.com/products/krispcall/pricing)

#### Free Trial

No

### Twilio Flex

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Amazon Connect

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **KrispCall** | N/A | N/A |
| **Twilio Flex** | N/A | N/A |
| **Amazon Connect** | N/A | N/A |

#### Quality Assurance

| Feature | KrispCall | Twilio Flex | Amazon Connect | 
|---|---|---|---|
| **Evaluation** | Not enough data | Not enough data | Not enough data | 
| **Calibration** | Not enough data | Not enough data | Not enough data | 
| **Reports** | Not enough data | Not enough data | Not enough data | 

#### Engagement

| Feature | KrispCall | Twilio Flex | Amazon Connect | 
|---|---|---|---|
| **Feedback** | Not enough data | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | Not enough data | 
| **Training** | Not enough data | Not enough data | Not enough data | 

#### Performance

| Feature | KrispCall | Twilio Flex | Amazon Connect | 
|---|---|---|---|
| **Integrations** | Not enough data | Not enough data | Not enough data | 
| **Compliance** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | KrispCall | Twilio Flex | Amazon Connect | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **KrispCall** | 8.4/10 | 149 |
| **Twilio Flex** | 8.0/10 | 22 |
| **Amazon Connect** | 9.1/10 | 65 |

#### Channels

| Feature | KrispCall | Twilio Flex | Amazon Connect | 
|---|---|---|---|
| **Voice** | 9.2 (125 reviews) | 8.3 (5 reviews) ✓ Verified | 9.5 (34 reviews) ✓ Verified | 
| **Social** | Feature Not Available | Not enough data | 8.5 (19 reviews) | 
| **Web Chat** | Feature Not Available | 8.1 (6 reviews) ✓ Verified | 9.5 (21 reviews) ✓ Verified | 
| **Mobile SMS** | 8.7 (121 reviews) | Not enough data | Feature Not Available | 
| **Email** | 8.1 (93 reviews) | 8.0 (5 reviews) ✓ Verified | 8.8 (21 reviews) | 

#### Generative AI

| Feature | KrispCall | Twilio Flex | Amazon Connect | 
|---|---|---|---|
| **AI Text-to-Speech** | 7.6 (62 reviews) | Not enough data | 8.3 (6 reviews) | 

#### Functions

| Feature | KrispCall | Twilio Flex | Amazon Connect | 
|---|---|---|---|
| **Session Routing** | 8.6 (96 reviews) | 8.3 (16 reviews) ✓ Verified | 9.0 (41 reviews) ✓ Verified | 
| **Session Queuing** | Feature Not Available | 8.2 (17 reviews) ✓ Verified | 9.2 (40 reviews) ✓ Verified | 
| **Concurrent Calling** | 8.5 (92 reviews) | 8.6 (14 reviews) ✓ Verified | 8.8 (36 reviews) ✓ Verified | 
| **Speech Analytics** | 8.4 (94 reviews) | Not enough data | 8.8 (22 reviews) ✓ Verified | 
| **Auto Dialer** | 8.4 (108 reviews) | Not enough data | 9.1 (23 reviews) | 
| **IVR** | 8.7 (112 reviews) | Not enough data | 9.0 (20 reviews) | 
| **Inbound Screen Pop** | 8.2 (60 reviews) | 7.3 (5 reviews) | 9.6 (20 reviews) ✓ Verified | 
| **Persistent Data** | 8.5 (86 reviews) | Not enough data | 8.9 (20 reviews) ✓ Verified | 

#### Agentic AI - Contact Center

| Feature | KrispCall | Twilio Flex | Amazon Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | 8.3 (25 reviews) | Not enough data | 9.7 (6 reviews) | 
| **Cross-system Integration** | 8.2 (31 reviews) | Not enough data | 9.3 (12 reviews) | 
| **Natural Language Interaction** | 8.1 (25 reviews) | Not enough data | 8.6 (6 reviews) | 
| **Proactive Assistance** | 8.3 (24 reviews) | Not enough data | 9.3 (5 reviews) | 

#### Administrative

| Feature | KrispCall | Twilio Flex | Amazon Connect | 
|---|---|---|---|
| **Session Summary Notes** | 8.7 (96 reviews) | 8.2 (15 reviews) ✓ Verified | 9.0 (33 reviews) | 
| **Administrator Access** | 8.9 (94 reviews) | 8.8 (12 reviews) ✓ Verified | 9.3 (29 reviews) ✓ Verified | 
| **Reporting & Dashboards** | 8.8 (118 reviews) | 8.1 (16 reviews) ✓ Verified | 8.9 (37 reviews) ✓ Verified | 
| **Session Recording** | 8.6 (89 reviews) | Not enough data | 9.4 (23 reviews) | 
| **Agent Scheduling and Assignment** | 8.1 (83 reviews) | 6.0 (5 reviews) ✓ Verified | 9.4 (16 reviews) | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **KrispCall** | N/A | N/A |
| **Twilio Flex** | N/A | N/A |
| **Amazon Connect** | N/A | N/A |

#### Workforce Management

| Feature | KrispCall | Twilio Flex | Amazon Connect | 
|---|---|---|---|
| **Agent Availability** | Not enough data | Not enough data | Not enough data | 
| **Skills Management** | Not enough data | Not enough data | Not enough data | 
| **Shift Scheduling** | Not enough data | Not enough data | Not enough data | 
| **Agent Self-Service** | Not enough data | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | Not enough data | 

#### Administration

| Feature | KrispCall | Twilio Flex | Amazon Connect | 
|---|---|---|---|
| **Automation** | Not enough data | Not enough data | Not enough data | 
| **Performance Analysis** | Not enough data | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | Not enough data | 
| **Forecasting** | Not enough data | Not enough data | Not enough data | 
| **Intraday Management** | Not enough data | Not enough data | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **KrispCall** | 8.6/10 | 32 |
| **Twilio Flex** | N/A | N/A |
| **Amazon Connect** | N/A | N/A |

#### Platform

| Feature | KrispCall | Twilio Flex | Amazon Connect | 
|---|---|---|---|
| **Omnichannel** | Feature Not Available | Not enough data | Not enough data | 
| **Mobile Access** | 9.1 (24 reviews) | Not enough data | Not enough data | 
| **Queue Management** | Feature Not Available | Not enough data | Not enough data | 
| **Call Routing** | 9.4 (28 reviews) | Not enough data | Not enough data | 
| **Call Back** | 8.9 (19 reviews) | Not enough data | Not enough data | 
| **IVR** | 9.1 (29 reviews) | Not enough data | Not enough data | 
| **Automatic Call Distribution** | 9.3 (17 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | KrispCall | Twilio Flex | Amazon Connect | 
|---|---|---|---|
| **AI Text-to-Speech** | 7.2 (15 reviews) | Not enough data | Not enough data | 

#### Workforce Management

| Feature | KrispCall | Twilio Flex | Amazon Connect | 
|---|---|---|---|
| **Call Monitoring** | 9.0 (26 reviews) | Not enough data | Not enough data | 
| **Performance Evaluation** | 8.8 (19 reviews) | Not enough data | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | KrispCall | Twilio Flex | Amazon Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | 7.5 (6 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 5.7 (5 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

#### Administrative

| Feature | KrispCall | Twilio Flex | Amazon Connect | 
|---|---|---|---|
| **Call Recording** | 9.7 (25 reviews) | Not enough data | Not enough data | 
| **Reporting & Dashboards** | 9.1 (21 reviews) | Not enough data | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **KrispCall** | N/A | N/A |
| **Twilio Flex** | N/A | N/A |
| **Amazon Connect** | N/A | N/A |

#### Customer Support

| Feature | KrispCall | Twilio Flex | Amazon Connect | 
|---|---|---|---|
| **Text** | Not enough data | Not enough data | Not enough data | 
| **Speech** | Not enough data | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | Not enough data | 

#### Automation

| Feature | KrispCall | Twilio Flex | Amazon Connect | 
|---|---|---|---|
| **Ticket Resolution** | Not enough data | Not enough data | Not enough data | 
| **Customization** | Not enough data | Not enough data | Not enough data | 
| **Intelligent Routing** | Not enough data | Not enough data | Not enough data | 

#### Artificial Intelligence

| Feature | KrispCall | Twilio Flex | Amazon Connect | 
|---|---|---|---|
| **Learning** | Not enough data | Not enough data | Not enough data | 
| **Language** | Not enough data | Not enough data | Not enough data | 
| **Conversational AI** | Not enough data | Not enough data | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **KrispCall** | N/A | N/A |
| **Twilio Flex** | N/A | N/A |
| **Amazon Connect** | N/A | N/A |

#### Generative AI

| Feature | KrispCall | Twilio Flex | Amazon Connect | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **KrispCall** | 8.4/10 | 129 |
| **Twilio Flex** | N/A | N/A |
| **Amazon Connect** | N/A | N/A |

#### Platform Basics - VoIP Providers

| Feature | KrispCall | Twilio Flex | Amazon Connect | 
|---|---|---|---|
| **PBX systems, VoIP Softphone** | Feature Not Available | Not enough data | Not enough data | 
| **Call Management** | 8.5 (16 reviews) | Not enough data | Not enough data | 
| **Network monitoring** | Feature Not Available | Not enough data | Not enough data | 
| **Integrations** | 8.2 (15 reviews) | Not enough data | Not enough data | 
| **Virtual PBX** | Feature Not Available | Not enough data | Not enough data | 
| **SIP trunking services** | 8.5 (12 reviews) | Not enough data | Not enough data | 

#### Basic Communication

| Feature | KrispCall | Twilio Flex | Amazon Connect | 
|---|---|---|---|
| **Phone Calls** | 9.5 (119 reviews) | Not enough data | Not enough data | 
| **Video Calls** | Feature Not Available | Not enough data | Not enough data | 
| **Instant Messaging** | 9.2 (106 reviews) | Not enough data | Not enough data | 
| **Screen Sharing** | Feature Not Available | Not enough data | Not enough data | 
| **Conference Calls** | Feature Not Available | Not enough data | Not enough data | 
| **Desk-to-Desk Calls** | 9.0 (77 reviews) | Not enough data | Not enough data | 

#### Agentic AI - VoIP Providers

| Feature | KrispCall | Twilio Flex | Amazon Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | 7.5 (6 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | Feature Not Available | Not enough data | Not enough data | 
| **Adaptive Learning** | 7.9 (7 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 7.2 (6 reviews) | Not enough data | Not enough data | 

#### Access

| Feature | KrispCall | Twilio Flex | Amazon Connect | 
|---|---|---|---|
| **Software Pairing** | 8.3 (77 reviews) | Not enough data | Not enough data | 
| **Browser Extension** | 8.0 (96 reviews) | Not enough data | Not enough data | 
| **Individual Download** | Feature Not Available | Not enough data | Not enough data | 

#### Advanced Features

| Feature | KrispCall | Twilio Flex | Amazon Connect | 
|---|---|---|---|
| **Hold Music** | Feature Not Available | Not enough data | Not enough data | 
| **Automated Attendants** | 8.4 (72 reviews) | Not enough data | Not enough data | 
| **VOiP Number** | 9.4 (122 reviews) | Not enough data | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **KrispCall** | 8.5/10 | 146 |
| **Twilio Flex** | N/A | N/A |
| **Amazon Connect** | N/A | N/A |

#### Agentic AI - Outbound Call Tracking

| Feature | KrispCall | Twilio Flex | Amazon Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | 7.9 (28 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 7.5 (46 reviews) | Not enough data | Not enough data | 

#### Calling

| Feature | KrispCall | Twilio Flex | Amazon Connect | 
|---|---|---|---|
| **Record Calls** | 8.7 (139 reviews) | Not enough data | Not enough data | 
| **Generate Location** | Feature Not Available | Not enough data | Not enough data | 
| **Call Types** | 8.7 (86 reviews) | Not enough data | Not enough data | 
| **Click-to-Call** | 9.0 (128 reviews) | Not enough data | Not enough data | 
| **Auto Dialer** | 7.9 (40 reviews) | Not enough data | Not enough data | 

#### Contacts

| Feature | KrispCall | Twilio Flex | Amazon Connect | 
|---|---|---|---|
| **Personalization** | 8.4 (97 reviews) | Not enough data | Not enough data | 
| **Information Locater** | 8.8 (76 reviews) | Not enough data | Not enough data | 
| **Record Prospect Data** | 8.6 (77 reviews) | Not enough data | Not enough data | 

#### Insights

| Feature | KrispCall | Twilio Flex | Amazon Connect | 
|---|---|---|---|
| **Notes** | 9.2 (130 reviews) | Not enough data | Not enough data | 
| **Daily Summary** | 9.0 (122 reviews) | Not enough data | Not enough data | 
| **Automated Voicemails** | 8.7 (103 reviews) | Not enough data | Not enough data | 
| **Automated Emails** | Feature Not Available | Not enough data | Not enough data | 
| **Sorts Prospects** | Feature Not Available | Not enough data | Not enough data | 
| **Automated Note Taking** | 7.8 (26 reviews) | Not enough data | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **KrispCall** | N/A | N/A |
| **Twilio Flex** | N/A | N/A |
| **Amazon Connect** | N/A | N/A |

#### Agentic AI - UCaaS Platforms

| Feature | KrispCall | Twilio Flex | Amazon Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 

#### Extensions

| Feature | KrispCall | Twilio Flex | Amazon Connect | 
|---|---|---|---|
| **Tenancy Flexibility** | Not enough data | Not enough data | Not enough data | 
| **Native VoIP** | Not enough data | Not enough data | Not enough data | 
| **CCaaS Option** | Not enough data | Not enough data | Not enough data | 

#### Features

| Feature | KrispCall | Twilio Flex | Amazon Connect | 
|---|---|---|---|
| **Voicemail to Email** | Not enough data | Not enough data | Not enough data | 
| **Voicemail to SMS** | Not enough data | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | Not enough data | 
| **Voice Conferencing** | Not enough data | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | Not enough data | 
| **Conference Transcripts** | Not enough data | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center Software](https://www.g2.com/categories/contact-center)

**Unique to KrispCall (2):** [VoIP Providers](https://www.g2.com/categories/voip-providers), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking)

**Unique to Twilio Flex (2):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [VoIP Providers](https://www.g2.com/categories/voip-providers)

**Unique to Amazon Connect (4):** [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce)


---
## Reviewer Demographics

### By Company Size

| Segment | KrispCall | Twilio Flex | Amazon Connect | 
|---|---|---|---|
| **Small-Business** | 79.0% | 32.1% | 22.1% | 
| **Mid-Market** | 20.5% | 39.3% | 49.4% | 
| **Enterprise** | 0.6% | 28.6% | 28.6% | 

### By Industry

#### KrispCall

- **Information Technology and Services:** 13.1%
- **Marketing and Advertising:** 11.1%
- **Outsourcing/Offshoring:** 6.3%
- **Computer Software:** 6.0%
- **Consulting:** 5.4%
- **Consumer Services:** 4.6%
- **Financial Services:** 4.3%
- **Accounting:** 3.7%
- **Health, Wellness and Fitness:** 2.8%
- **Apparel & Fashion:** 2.6%
- **Other:** 40.2%

#### Twilio Flex

- **Information Technology and Services:** 21.4%
- **Insurance:** 17.9%
- **Transportation/Trucking/Railroad:** 7.1%
- **Consumer Services:** 7.1%
- **Computer Software:** 7.1%
- **Consulting:** 3.6%
- **Public Safety:** 3.6%
- **Outsourcing/Offshoring:** 3.6%
- **Marketing and Advertising:** 3.6%
- **Information Services:** 3.6%
- **Other:** 21.4%

#### Amazon Connect

- **Computer Software:** 15.6%
- **Information Technology and Services:** 10.4%
- **Financial Services:** 9.1%
- **Insurance:** 6.5%
- **Accounting:** 5.2%
- **Banking:** 5.2%
- **Consumer Services:** 5.2%
- **Leisure, Travel & Tourism:** 3.9%
- **Airlines/Aviation:** 2.6%
- **Transportation/Trucking/Railroad:** 2.6%
- **Other:** 33.8%

---
## Alternatives

### Alternatives to KrispCall

- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1593 reviews)
- [CallHippo](https://www.g2.com/products/callhippo/reviews) — 4.5/5 stars (400 reviews)
- [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3377 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2385 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4169 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1841 reviews)
- [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — 4.8/5 stars (865 reviews)
- [Ringover](https://www.g2.com/products/ringover/reviews) — 4.6/5 stars (491 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3569 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1371 reviews)

### Alternatives to Twilio Flex

- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1550 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2505 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1593 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1371 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3569 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4169 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2385 reviews)

### Alternatives to Amazon Connect

- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2505 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1550 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) — 4.1/5 stars (255 reviews)
- [Webex Contact Center](https://www.g2.com/products/webex-contact-center/reviews) — 4.4/5 stars (163 reviews)
- [Avaya Infinity Platform](https://www.g2.com/products/avaya-infinity-platform/reviews) — 4.1/5 stars (181 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1593 reviews)
- [UJET](https://www.g2.com/products/ujet/reviews) — 4.7/5 stars (1129 reviews)
- [Vonage Contact Center (formerly NewVoiceMedia)](https://www.g2.com/products/vonage-contact-center-formerly-newvoicemedia/reviews) — 4.2/5 stars (104 reviews)

---
## Top Discussions

### KrispCall

- Title: [What is KrispCall used for?](https://www.g2.com/discussions/what-is-krispcall-used-for) — 1 comment *(includes official response)*
  > **Top comment:** "KrispCall provides a cloud business phone system with features like virtual numbers, call routing, IVR menus, voicemail, SMS messaging, CRM integration,..."

### Twilio Flex

No discussions available for this product.

### Amazon Connect

- Title: [What is Amazon Connect?](https://www.g2.com/discussions/what-is-amazon-connect) — 3 comments
  > **Top comment:** "Call center which stores the data on cloud."
- Title: [What is Amazon Connect used for?](https://www.g2.com/discussions/what-is-amazon-connect-used-for) — 1 comment
  > **Top comment:** "To establish a cloud based contact center with low cost and with scalable resource"
- Title: [when i merge a call and hang up does it hang up on everyone? how do i just transfer my call instead of merging it and then hanging up?](https://www.g2.com/discussions/30859-when-i-merge-a-call-and-hang-up-does-it-hang-up-on-everyone-how-do-i-just-transfer-my-call-instead-of-merging-it-and-then-hanging-up) — 1 comment, 1 upvote
  > **Top comment:** "You can merge the calls together, then you are able to disconnect and they will still be on with each other"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/krispcall-vs-twilio-twilio-flex-vs-amazon-connect)