Link copied to clipboard # Klara vs Updox Comparison - What are their main differences? Share [ Export ](/compare/klara/updox/export.csv) KlaraUpdox[+ Add Product](#) Pricing **Klara** No pricing available **Updox** **Priced per Provider** Month-to-month or Annual · Patient Experience **Priced per Provider** Month-to-month or Annual · Office Productivity **Priced per Provider** Month-to-month or annual · Telehealth **Pricing Insights** from reviews Perceived Cost **Klara** $$$$$ **Updox** $$$$$ Average Discount **Klara** 19%11% more **Updox** 8% Uncover valuable pricing insights from real user feedback to improve your shopping experience. See it for free Time to Implement **Klara** 6 months Based on 100 responses **Updox** 6 months Based on 100 responses Return on Investment **Klara** 6 months Based on 100 responses **Updox** 6 months Based on 100 responses ![Klara](https://images.g2crowd.com/uploads/product/hd_favicon/a006e0e3081e1053335901ae253c280e/klara.svg "Klara") ![Updox](https://images.g2crowd.com/uploads/product/hd_favicon/86d7158c430d7566846d91fd4fe6e28f/updox.svg "Updox") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **Klara** [ Communication (24) ](https://www.g2.com/products/klara/reviews?filters%5Bsentiment_snippet%5D=1171587&qs=pros-and-cons#reviews)[ Ease of Use (21) ](https://www.g2.com/products/klara/reviews?filters%5Bsentiment_snippet%5D=1170102&qs=pros-and-cons#reviews)[ Limited Features (6) ](https://www.g2.com/products/klara/reviews?filters%5Bsentiment_snippet%5D=1170751&qs=pros-and-cons#reviews)[ Communication Issues (5) ](https://www.g2.com/products/klara/reviews?filters%5Bsentiment_snippet%5D=1169989&qs=pros-and-cons#reviews) **Updox** Not enough data Integrations **Klara** Not enough data **Updox** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_073348254bbfbc3001cb4a3c2504477d/pointclickcare-skilled-nursing-platform.jpg "Product Avatar Image") PointClickCare Skilled... ](https://www.g2.com/products/pointclickcare-skilled-nursing-platform/reviews)[ View all ](https://www.g2.com/products/updox/integrations) Screenshots **Klara** ![Klara screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/124538/Athena-Promotional-06.png) **Updox** ![Updox screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/136676/communication-tabs-whitebg-2.gif) **Ratings** from reviews Meets Requirements **Klara** **9.2** /10 Based on 85 responses **Updox** **9.0** /10 Based on 79 responses Ease of Use **Klara** **9.2** /10 Based on 87 responses **Updox** **9.1** /10 Based on 80 responses Ease of Setup **Klara** **9.3** /10 Based on 58 responses **Updox** **8.8** /10 Based on 40 responses Ease of Admin **Klara** **9.5** /10 Based on 34 responses **Updox** **9.2** /10 Based on 42 responses Quality of Support **Klara** **9.0** /10 Based on 79 responses **Updox** **8.7** /10 Based on 78 responses Has the product been a good partner in doing business? **Klara** **9.0** /10 Based on 33 responses **Updox** **8.7** /10 Based on 41 responses Product Direction (% positive) **Klara** **9.0** /10 Based on 83 responses **Updox** **8.6** /10 Based on 75 responses **Features** ratings from reviews HIPAA Compliant Messaging **9.4** /10 Based on 59 responses **9.2** /10 Based on 57 responses Patient Engagement **8.9** /10 Based on 75 responses **8.2** /10 Based on 44 responses Telemedicine **9.4** /10 Based on 22 responses **8.7** /10 Based on 21 responses Uncover more feature rated insights from real users to improve your shopping experience. See it for free Patient Relationship Management (PRM) Not enough data **9.1** /10 Based on 32 responses Patient Intake **9.2** /10 Based on 25 responses Not enough data User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 75.7% Mid-Market(51-1000 emp.) 20.4% Enterprise(\> 1000 emp.) 3.9% Small-Business(50 or fewer emp.) 75.7% Mid-Market(51-1000 emp.) 20.4% Enterprise(\> 1000 emp.) 3.9% Small-Business(50 or fewer emp.) 86.3% Mid-Market(51-1000 emp.) 7.8% Enterprise(\> 1000 emp.) 5.9% Small-Business(50 or fewer emp.) 86.3% Mid-Market(51-1000 emp.) 7.8% Enterprise(\> 1000 emp.) 5.9% **Reviewers' Industry** [![Klara](https://images.g2crowd.com/uploads/product/hd_favicon/a006e0e3081e1053335901ae253c280e/klara.svg "Klara")](https://www.g2.com/products/klara/reviews) Klara Medical Practice 43.7% Hospital & Health Care 35.0% Health, Wellness and Fitness 7.8% Mental Health Care 2.9% Alternative Medicine 2.9% Other 7.8% [![Updox](https://images.g2crowd.com/uploads/product/hd_favicon/86d7158c430d7566846d91fd4fe6e28f/updox.svg "Updox")](https://www.g2.com/products/updox/reviews) Updox Medical Practice 45.1% Hospital & Health Care 28.4% Health, Wellness and Fitness 13.7% Mental Health Care 5.9% Public Relations and Communications 2.0% Other 4.9% Alternatives **Klara Alternatives** ![OhMD](https://images.g2crowd.com/uploads/product/hd_favicon/d83973218c5581ff37977ce08eb76336/ohmd.svg "OhMD") [ OhMD ](/products/ohmd/reviews) ![Artera](https://images.g2crowd.com/uploads/product/hd_favicon/c619a60f8a657ea0d68d754fc42864d3/artera.svg "Artera") [ Artera ](/products/artera/reviews) ![Weave](https://images.g2crowd.com/uploads/product/hd_favicon/b409b22ce786b9a3b9e9aaef1169cea0/weave-weave.svg "Weave") [ Weave ](/products/weave-weave/reviews) ![Luma Health](https://images.g2crowd.com/uploads/product/hd_favicon/3de399aee762161e0d1d991d08df1cab/luma-health.svg "Luma Health") [ Luma Health ](/products/luma-health/reviews) **Updox Alternatives** ![OhMD](https://images.g2crowd.com/uploads/product/hd_favicon/d83973218c5581ff37977ce08eb76336/ohmd.svg "OhMD") [ OhMD ](/products/ohmd/reviews) ![Spruce Health](https://images.g2crowd.com/uploads/product/hd_favicon/93e8f434dc843131d58a3a10e481d2c5/spruce-health.svg "Spruce Health") [ Spruce Health ](/products/spruce-health/reviews) ![Weave](https://images.g2crowd.com/uploads/product/hd_favicon/b409b22ce786b9a3b9e9aaef1169cea0/weave-weave.svg "Weave") [ Weave ](/products/weave-weave/reviews) ![Paubox](https://images.g2crowd.com/uploads/product/hd_favicon/57b768928a3f3f68b3afeb8a9c97e31b/paubox.svg "Paubox") [ Paubox ](/products/paubox/reviews) ## Klara vs Updox FAQs Generated using AI Last updated: August 16, 2026 ### What is the difference between Klara vs Updox? Klara stands out for its higher G2 rating and reviewer-cited strengths in communication and ease of use, while Updox is noted for its compliant emailing features and robust faxing capabilities. | [Klara](https://www.g2.com/products/klara/reviews) | [Updox](https://www.g2.com/products/updox/reviews) | | --- | --- | | 4.6/5 (112 reviews) | 4.4/5 (103 reviews) | | Small-Business | Small-Business | | 9.3 | 8.9 | | 9.0 | 8.9 | | Communication (23 all-time mentions) | Compliant Emailing Features | ### How do the pricing models of Klara and Updox compare? Klara is rated higher for value with a stronger satisfaction score on price and cost-related dimensions compared to Updox. - **Klara:** Reviewers highlight time and cost savings, with many citing convenience and efficiency as key value drivers. - **Updox:** Several reviewers mention concerns about high pricing and recent price increases, with some noting dissatisfaction with value for cost. - **Switching reasons:** Recent reviews indicate that some buyers switch to Klara for better communication features and ease of use. ### What are the best alternatives to Klara and Updox? OhMD, Artera, and Spruce Health are the top three G2-ranked alternatives to Klara and Updox. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Klara](https://www.g2.com/products/klara/reviews) | 4.6/5 (112) | Small-Business | Reviewers cite strong value and efficiency | Communication (23 all-time mentions) | | [Updox](https://www.g2.com/products/updox/reviews) | 4.4/5 (103) | Small-Business | Mixed value sentiment, with some pricing concerns | Compliant Emailing Features | | [OhMD](https://www.g2.com/products/ohmd/reviews) | 4.8/5 (170) | Small-Business | — | — | | [Artera](https://www.g2.com/products/artera/reviews) | 4.8/5 (100) | — | — | — | | [Spruce Health](https://www.g2.com/products/spruce-health/reviews) | 4.7/5 (346) | Small-Business | — | — | ### Which Patient Engagement features should I prioritize when comparing Klara and Updox? Buyers should prioritize communication features, ease of use, patient communication, compliant emailing, and setup ease when comparing Klara and Updox. - **Communication features:** Klara has 23 all-time mentions for communication, while Updox is frequently cited for compliant emailing features. - **Ease of use:** Both Klara and Updox score 9.2 on Ease of Use, indicating strong reviewer satisfaction. - **Patient communication:** Klara has 18 all-time mentions for patient communication, highlighting its strength in this area. - **Compliant emailing:** Updox offers compliant emailing features not present in Klara, making it a differentiator for buyers needing secure email. - **Setup ease:** Klara scores 9.3 and Updox 8.9 on Ease of Setup, with Klara holding a slight advantage. ### What are the pros and cons of Klara vs Updox? Klara's headline strength is communication and ease of use, while Updox is recognized for compliant emailing and faxing capabilities. - **Klara strengths:** Communication (23 all-time mentions), ease of use (21), patient communication (18), texting communication (12), user interface (11), messaging management (10), customer support (9), setup ease (7). - **Klara trade-offs:** Limited features (6), communication issues (5), occasional glitches and slow updates, some challenges for less tech-savvy users. - **Updox strengths:** Compliant emailing features, robust faxing and document management, secure messaging, integration with EHR systems, and telehealth capabilities. - **Updox trade-offs:** Pricing concerns, manual work required for integrations, occasional technical issues, and some reviewers cite customer support challenges. ### Is Klara or Updox better for small businesses? Klara is the better fit for small businesses, with both its largest reviewer segment and recent reviews highlighting ease of use and fast setup for small teams. - **Klara:** Small-Business is the largest segment, with reviewers consistently praising its intuitive interface and quick onboarding for small teams. - **Updox:** Small-Business is also the largest segment, but recent reviews note pricing challenges and manual integration work as pain points for smaller organizations. ### Which Patient Engagement platform has better integrations? Klara and Updox are at parity for integrations, as reviewers mention integration capabilities for both but do not cite a clear leader. - **Klara:** Reviewers mention integration with existing systems and EMRs, with positive sentiment around workflow compatibility. - **Updox:** Reviewers highlight integration with EHRs such as Practice Fusion and document management systems, with several noting ease of linking faxes and reports to patient charts. ### How do Klara and Updox compare on customer support? Klara and Updox are rated nearly identically on Quality of Support, with Klara at 9.0 and Updox at 8.9, indicating parity. - **Klara:** Reviewers frequently mention responsive and helpful customer support, with 9 all-time mentions for customer support and multiple recent reviews citing quick resolution times. - **Updox:** Support experiences are mixed, with some reviewers praising helpfulness and others noting challenges with response times and support accessibility. ### Which is easier to implement, Klara or Updox? Klara holds a slight advantage in Ease of Setup with a score of 9.3 versus Updox's 8.9, indicating a marginally easier implementation experience. - **Klara:** Many reviewers describe setup as straightforward and quick, with 7 all-time mentions for setup ease and frequent praise for minimal training requirements. - **Updox:** Reviewers generally find setup manageable, but some note manual steps for integration and occasional onboarding challenges. ### Which product has better Patient Portal? Klara and Updox both offer Patient Portal functionality, with Updox specifically cited for its compliant emailing and secure messaging features. - **Klara:** Patient communication is a core strength with 18 all-time mentions, and reviewers highlight ease of messaging and document sharing with patients. - **Updox:** Reviewers cite secure messaging, compliant emailing, and the ability for patients to send and receive messages through the portal as key strengths. ## Klara vs Updox When assessing the two solutions, reviewers found Klara easier to use, set up, and administer. Reviewers also preferred doing business with Klara overall. - Reviewers felt that Klara meets the needs of their business better than Updox. - When comparing quality of ongoing product support, reviewers felt that Klara is the preferred option. - For feature updates and roadmaps, our reviewers preferred the direction of Klara over Updox.