# Klara vs Updox Comparison

| | Klara | Updox | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 112 | 103 | 
| **Largest Market Segment** | Small-Business (75.7% of reviews) | Small-Business (87.1% of reviews) | 
| **Entry Level Price** | No pricing available | Priced per Provider   Month-to-month or Annual | 

---
## Top Pros & Cons

### Klara

Pros:
- Communication (24 reviews)
- Ease of Use (21 reviews)

Cons:
- Limited Features (6 reviews)
- Communication Issues (5 reviews)

### Updox

**Not enough data**

---
## Ratings Comparison
| Rating | Klara | Updox | 
|---|---|---|
  | **Meets Requirements** | 9.2 (85 reviews) | 9.0 (78 reviews) | 
  | **Ease of Use** | 9.2 (87 reviews) | 9.2 (79 reviews) | 
  | **Ease of Setup** | 9.3 (58 reviews) | 8.9 (39 reviews) | 
  | **Ease of Admin** | 9.5 (34 reviews) | 9.3 (41 reviews) | 
  | **Quality of Support** | 9.0 (79 reviews) | 8.9 (77 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.0 (33 reviews) | 8.9 (40 reviews) | 
  | **Product Direction (% positive)** | 9.0 (83 reviews) | 8.7 (74 reviews) | 

---
## Pricing

### Klara

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Updox

#### Entry-Level Pricing

Plan: Patient Experience

Price: Priced per Provider   Month-to-month or Annual

Description: On average, for every 100 appointments on a healthcare schedule 7 will not show. Updox Patient Experience allows you to decrease patient no-shows, deliver targeted messages and alleviate the back-and-forth phone calls or need for paper documents before and after visits.

Key Features:
- Secure Texting
- SMS Texting
- Automated Appointment Reminders

[Browse all 3 editions](https://www.g2.com/products/updox/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Patient Relationship Management (PRM)

| Product | Score | Reviews |
|---|---|---|
| **Klara** | N/A | N/A |
| **Updox** | 9.1/10 | 32 |

#### Information Flow

| Feature | Klara | Updox | 
|---|---|---|
| **Patient Case Management** | Not enough data | 9.5 (28 reviews) | 
| **Referrals Management** | Not enough data | 9.1 (27 reviews) | 
| **Records Management** | Not enough data | 9.6 (27 reviews) | 

#### Patient Experience

| Feature | Klara | Updox | 
|---|---|---|
| **Dashboards & Reporting** | Not enough data | 8.8 (24 reviews) | 
| **Team Management** | Not enough data | 8.4 (24 reviews) | 
| **Secure Communications** | Not enough data | 9.4 (29 reviews) | 
| **Patient Experience Management** | Not enough data | 9.0 (27 reviews) | 

### HIPAA Compliant Messaging

| Product | Score | Reviews |
|---|---|---|
| **Klara** | 9.4/10 | 59 |
| **Updox** | 9.2/10 | 56 |

#### Platform

| Feature | Klara | Updox | 
|---|---|---|
| **User Authorization - HIPAA Compliant Messaging** | 9.4 (55 reviews) | 9.3 (48 reviews) | 
| **Compliant Texting - HIPAA Compliant Messaging** | 9.5 (55 reviews) | 9.3 (44 reviews) | 
| **Compliant Emailing - HIPAA Compliant Messaging** | Feature Not Available | 9.1 (40 reviews) | 
| **Clinical Communication - HIPAA Compliance** | 9.3 (54 reviews) | 9.1 (46 reviews) | 
| **HIPAA Compliance - HIPAA Compliant Messaging** | 9.5 (55 reviews) | 9.4 (46 reviews) | 
| **Operating Systems - HIPAA Compliant Messaging** | 9.4 (52 reviews) | 9.3 (44 reviews) | 
| **Message Lifespan - HIPAA Compliant Messaging** | 9.4 (52 reviews) | 9.2 (38 reviews) | 
| **Workflow Enhancement - HIPAA Compliant Messaging** | 9.3 (55 reviews) | 9.1 (45 reviews) | 

### Patient Intake

| Product | Score | Reviews |
|---|---|---|
| **Klara** | 9.2/10 | 25 |
| **Updox** | N/A | N/A |

#### Patient Convenience 

| Feature | Klara | Updox | 
|---|---|---|
| **Tablets and Kiosks** | 9.3 (25 reviews) | Not enough data | 
| **Payment Collection** | 9.1 (24 reviews) | Not enough data | 
| **Form Workflow** | 9.6 (23 reviews) | Not enough data | 
| **Patient Check-in** | 9.6 (23 reviews) | Not enough data | 
| **Mobile Patient Intake** | 9.7 (23 reviews) | Not enough data | 

#### Administration 

| Feature | Klara | Updox | 
|---|---|---|
| **Patient Data Transfer** | 9.3 (23 reviews) | Not enough data | 
| **HIPAA Compliance** | 9.4 (24 reviews) | Not enough data | 
| **Insurance Credentialing** | 8.6 (23 reviews) | Not enough data | 
| **ID Verification** | 8.6 (23 reviews) | Not enough data | 
| **Appointment Scheduler Integration** | 8.7 (22 reviews) | Not enough data | 
| **E-Signature** | 9.0 (22 reviews) | Not enough data | 

### Patient Engagement

| Product | Score | Reviews |
|---|---|---|
| **Klara** | 8.9/10 | 75 |
| **Updox** | 8.2/10 | 44 |

#### Patient-Centered Functions

| Feature | Klara | Updox | 
|---|---|---|
| **Online Presence Management** | 9.1 (63 reviews) | 8.0 (27 reviews) | 
| **Patient Feedback Management** | 9.1 (62 reviews) | 7.7 (27 reviews) | 
| **Patient Portal** | 8.1 (19 reviews) | 8.4 (28 reviews) ✓ Verified | 
| **Patient Communications** | 9.3 (58 reviews) | 9.2 (33 reviews) ✓ Verified | 
| **Integration with Wearables** | Feature Not Available | 7.6 (24 reviews) | 

#### Operations

| Feature | Klara | Updox | 
|---|---|---|
| **Workflow Management** | 9.2 (70 reviews) | 8.8 (38 reviews) ✓ Verified | 
| **Interoperability** | 9.0 (65 reviews) | 8.7 (34 reviews) ✓ Verified | 
| **Digital Intake Forms** | 8.9 (66 reviews) | 8.6 (33 reviews) ✓ Verified | 
| **Engagement Measuring** | 9.2 (64 reviews) | 7.6 (26 reviews) ✓ Verified | 
| **Patient Satisfaction Management** | 9.0 (56 reviews) | 8.0 (25 reviews) ✓ Verified | 
| **EHR Integration** | 8.9 (52 reviews) | 8.6 (34 reviews) ✓ Verified | 
| **IPC Systems Integration** | Feature Not Available | 8.0 (24 reviews) | 

#### Generative AI

| Feature | Klara | Updox | 
|---|---|---|
| **AI Text Summarization** | 8.6 (16 reviews) | 7.2 (9 reviews) | 

### Telemedicine

| Product | Score | Reviews |
|---|---|---|
| **Klara** | 9.4/10 | 22 |
| **Updox** | 8.7/10 | 21 |

#### Technology

| Feature | Klara | Updox | 
|---|---|---|
| **Telecommunications** | 9.5 (22 reviews) | 8.6 (19 reviews) | 
| **Low Bandwidth Support** | 9.8 (20 reviews) | 8.0 (15 reviews) | 
| **EHR Integration** | 8.9 (20 reviews) | 8.7 (17 reviews) | 

#### Administration

| Feature | Klara | Updox | 
|---|---|---|
| **Practice Branding** | 8.9 (20 reviews) | 8.2 (15 reviews) | 
| **Practice Specific** | Feature Not Available | 8.3 (16 reviews) | 
| **Charting And Documentation** | Feature Not Available | 8.3 (18 reviews) | 

#### Compliance

| Feature | Klara | Updox | 
|---|---|---|
| **HIPAA Compliance** | 9.6 (22 reviews) | 9.5 (21 reviews) | 
| **State Regulation Compliance** | 9.7 (19 reviews) | 9.6 (19 reviews) | 

---
## Categories
**Shared Categories (3):** [Patient Engagement Software](https://www.g2.com/categories/patient-engagement), [HIPAA Compliant Messaging Software](https://www.g2.com/categories/hipaa-compliant-messaging), [Telemedicine Software](https://www.g2.com/categories/telemedicine)

**Unique to Klara (2):** [Patient Intake Software](https://www.g2.com/categories/patient-intake), [Patient Scheduling Software](https://www.g2.com/categories/patient-scheduling)

**Unique to Updox (1):** [Patient Relationship Management (PRM) Software](https://www.g2.com/categories/patient-relationship-management-prm)


---
## Reviewer Demographics

### By Company Size

| Segment | Klara | Updox | 
|---|---|---|
| **Small-Business** | 75.7% | 87.1% | 
| **Mid-Market** | 20.4% | 7.9% | 
| **Enterprise** | 3.9% | 5.0% | 

### By Industry

#### Klara

- **Medical Practice:** 43.7%
- **Hospital & Health Care:** 35.0%
- **Health, Wellness and Fitness:** 7.8%
- **Mental Health Care:** 2.9%
- **Alternative Medicine:** 2.9%
- **Plastics:** 1.9%
- **Media Production:** 1.0%
- **Insurance:** 1.0%
- **Human Resources:** 1.0%
- **Cosmetics:** 1.0%
- **Other:** 1.9%

#### Updox

- **Medical Practice:** 45.5%
- **Hospital & Health Care:** 28.7%
- **Health, Wellness and Fitness:** 12.9%
- **Mental Health Care:** 5.9%
- **Public Relations and Communications:** 2.0%
- **Pharmaceuticals:** 2.0%
- **Medical Devices:** 1.0%
- **Management Consulting:** 1.0%
- **Alternative Medicine:** 1.0%

---
## Alternatives

### Alternatives to Klara

- [OhMD](https://www.g2.com/products/ohmd/reviews) — 4.8/5 stars (170 reviews)
- [Artera](https://www.g2.com/products/artera/reviews) — 4.8/5 stars (88 reviews)
- [Weave](https://www.g2.com/products/weave-weave/reviews) — 4.6/5 stars (433 reviews)
- [Luma Health](https://www.g2.com/products/luma-health/reviews) — 4.8/5 stars (84 reviews)
- [Phreesia](https://www.g2.com/products/phreesia/reviews) — 3.9/5 stars (45 reviews)
- [Spruce Health](https://www.g2.com/products/spruce-health/reviews) — 4.7/5 stars (336 reviews)
- [SimplePractice](https://www.g2.com/products/simplepractice/reviews) — 4.1/5 stars (127 reviews)
- [Paubox](https://www.g2.com/products/paubox/reviews) — 4.9/5 stars (552 reviews)
- [Carepatron](https://www.g2.com/products/carepatron/reviews) — 4.5/5 stars (527 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4054 reviews)

### Alternatives to Updox

- [Weave](https://www.g2.com/products/weave-weave/reviews) — 4.6/5 stars (433 reviews)
- [Spruce Health](https://www.g2.com/products/spruce-health/reviews) — 4.7/5 stars (336 reviews)
- [OhMD](https://www.g2.com/products/ohmd/reviews) — 4.8/5 stars (170 reviews)
- [Paubox](https://www.g2.com/products/paubox/reviews) — 4.9/5 stars (552 reviews)
- [Virtru Email Encryption](https://www.g2.com/products/virtru-email-encryption/reviews) — 4.4/5 stars (407 reviews)
- [Connecteam](https://www.g2.com/products/connecteam/reviews) — 4.6/5 stars (3502 reviews)
- [Carepatron](https://www.g2.com/products/carepatron/reviews) — 4.5/5 stars (527 reviews)
- [Rocket.Chat](https://www.g2.com/products/rocket-chat/reviews) — 4.2/5 stars (374 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4054 reviews)
- [Textline](https://www.g2.com/products/textline/reviews) — 4.7/5 stars (377 reviews)

---
## Top Discussions

### Klara

- Title: [What does Klara do?](https://www.g2.com/discussions/what-does-klara-do) — 1 comment
  > **Top comment:** "I used them for communicating with my patients and sending customizable intake forms (via jotforms).  Evidently they also do much more.  They are also wicked..."
- Title: [What is Klara app?](https://www.g2.com/discussions/what-is-klara-app) — 1 comment *(includes official response)*
  > **Top comment:** "Comment deleted by user."
- Title: [How much does Klara cost?](https://www.g2.com/discussions/how-much-does-klara-cost) — 1 comment
  > **Top comment:** "Too much for a solo practice.  There are less expensive options that do the same thing. "

### Updox

- Title: [What is Updox used for?](https://www.g2.com/discussions/what-is-updox-used-for) — 5 comments
  > **Top comment:** "Telemedicine platform, sending and receiving faxes electronically, bulk communication with patients through text and/or email."
- Title: [How much does Updox cost per month?](https://www.g2.com/discussions/how-much-does-updox-cost-per-month) — 2 comments
  > **Top comment:** "I do not know. That is a corporate matter."
- Title: [Does Updox have an app?](https://www.g2.com/discussions/does-updox-have-an-app) — 1 comment
  > **Top comment:** "Comment deleted by user."
- Title: [When when we get a custom link for each provider.](https://www.g2.com/discussions/36893-when-when-we-get-a-custom-link-for-each-provider) — 1 comment, 1 upvote
  > **Top comment:** "Custom login for each provider.  Username and Password."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/klara-vs-updox)