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At a Glance
Market Segments
Small-Business (75.5% of reviews)
Small-Business (87.1% of reviews)
Entry-Level Pricing
No pricing available
Priced per Provider Month-to-month or Annual
Klara
Star Rating
(110)4.6 out of 5
Market Segments
Small-Business (75.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about KlaraUpdox
Star Rating
(103)4.4 out of 5
Market Segments
Small-Business (87.1% of reviews)
Pros & Cons
Entry-Level Pricing
Priced per Provider Month-to-month or Annual
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Klara excels in Patient Case Management with a score of 9.5, highlighting its intuitive interface and seamless integration with existing workflows, making it easier for practices to manage patient cases effectively.
- Reviewers mention that Updox offers robust Patient Portal features, scoring 8.4, which allows for better patient engagement and communication, although some users feel it could be more user-friendly compared to Klara's offerings.
- G2 users indicate that Klara's Form Workflow feature, rated at 9.7, significantly enhances patient intake processes, with many praising its customization options that cater to specific practice needs.
- Users on G2 highlight that Updox's HIPAA Compliance features are strong, with a score of 9.5, but some reviewers express concerns about the complexity of navigating compliance settings compared to Klara's more straightforward approach.
- Reviewers say that Klara's Telecommunication capabilities are rated at 9.6, with users appreciating the high-quality secure messaging options that facilitate better communication between patients and providers.
- Users report that while both platforms offer EHR Integration, Klara's score of 9.0 is slightly higher than Updox's 8.6, with users noting that Klara's integration is more seamless and less prone to technical issues.
Pricing
Entry-Level Pricing
Klara
No pricing availableUpdox
Patient Experience
Priced per Provider
Month-to-month or Annual
On average, for every 100 appointments on a healthcare schedule 7 will not show. Updox Patient Experience allows you to decrease patient no-shows, deliver targeted messages and alleviate the back-and-forth phone calls or need for paper documents before and after visits.
- Secure Texting
- SMS Texting
- Automated Appointment Reminders
Free Trial
Klara
No trial information availableUpdox
No trial information availableRatings
Meets Requirements
9.2
85
9.0
78
Ease of Use
9.2
87
9.2
79
Ease of Setup
9.3
58
8.9
39
Ease of Admin
9.5
34
9.3
41
Quality of Support
9.0
79
8.9
77
Has the product been a good partner in doing business?
9.0
33
8.9
40
Product Direction (% positive)
9.0
83
8.7
74
Features by Category
Information Flow
Not enough data
9.5
28
Not enough data
9.1
27
Not enough data
9.6
27
Patient Experience
Not enough data
8.8
24
Not enough data
8.4
24
Not enough data
9.4
29
Not enough data
9.0
27
Platform
9.4
55
9.3
48
9.5
55
9.3
44
Feature Not Available
9.1
40
9.3
54
9.1
46
9.5
55
9.4
46
9.4
52
9.3
44
9.4
52
9.2
38
9.3
55
9.1
45
Patient Convenience
9.3
25
Not enough data
9.1
24
Not enough data
9.6
23
Not enough data
9.6
23
Not enough data
9.7
23
Not enough data
Administration
9.3
23
Not enough data
9.4
24
Not enough data
8.6
23
Not enough data
8.6
23
Not enough data
8.7
22
Not enough data
9.0
22
Not enough data
Patient-Centered Functions
9.1
63
8.0
27
9.1
62
7.7
27
8.1
19
8.4
28
|
Verified
9.3
58
9.2
33
|
Verified
Feature Not Available
7.6
24
Operations
9.2
70
8.8
38
|
Verified
9.0
65
8.7
34
|
Verified
8.9
66
8.6
33
|
Verified
9.2
64
7.6
26
|
Verified
9.0
56
8.0
25
|
Verified
8.9
52
8.6
34
|
Verified
Feature Not Available
8.0
24
Generative AI
8.6
16
7.2
9
Technology
9.5
22
8.6
19
9.8
20
8.0
15
8.9
20
8.7
17
Administration
8.9
20
8.2
15
Feature Not Available
8.3
16
Feature Not Available
8.3
18
Compliance
9.6
22
9.5
21
9.7
19
9.6
19
Categories
Categories
Shared Categories
Klara and Updox are categorized as Patient Engagement, HIPAA Compliant Messaging, and Telemedicine
Unique Categories
Klara is categorized as Patient Intake and Patient Scheduling
Updox is categorized as Patient Relationship Management (PRM)
Reviews
Reviewers' Company Size
Klara
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Updox
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Medical Practice
43.7%
Hospital & Health Care
35.0%
Health, Wellness and Fitness
7.8%
Mental Health Care
2.9%
Alternative Medicine
2.9%
Other
7.8%
Medical Practice
45.5%
Hospital & Health Care
28.7%
Health, Wellness and Fitness
12.9%
Mental Health Care
5.9%
Public Relations and Communications
2.0%
Other
5.0%
Discussions
What does Klara do?
1 Comment
AC
I used them for communicating with my patients and sending customizable intake forms (via jotforms). Evidently they also do much more. They are also wicked...Read more
How much does Klara cost?
1 Comment
AC
Too much for a solo practice. There are less expensive options that do the same thing. Read more
What is Klara app?
1 Comment
AC
An app to download onto your mobile device. It was difficult for my patients to consistently log into the app. Only about 70% of patients would read any...Read more
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