Updox Pricing Overview

Patient Experience

Priced per Provider

Month-to-month or Annual

On average, for every 100 appointments on a healthcare schedule 7 will not show. Updox Patient Experience allows you to decrease patient no-shows, deliver targeted messages and alleviate the back-and-forth phone calls or need for paper documents before and after visits.

Office Productivity

Priced per Provider

Month-to-month or Annual

Updox Office Productivity solution allows you to spend less hours on manual tasks or multiple system logins, and more time focusing on patients. Our solution alleviates the back-and-forth phone calls, lost messages, or need for a paper trail.

Telehealth

Priced per Provider

Month-to-month or annual

Updox Telehealth lets you interact with patients in a new way by engaging them where they are—on their mobile devices. With no apps to download, our Telehealth solution is ideal for increasing your patients’ access to care and information in a safe and efficient way.

Pricing Insights

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

22 months

Average Discount

Perceived Cost

$$$$$

Top-Rated Alternatives

View All Alternatives

Updox Alternatives Pricing

The following is a quick overview of editions offered by other Patient Engagement Software

Weave Weave	Starting at $249.001 Location Per Month	VOIP Phones Bulk Texting Phone Tree Call Queue Messaging (Texting) Call Analytics Fax Call Pop Customer Profile Mobile App Text to Pay Payments Schedule Management Appointment Reminders Save the Date Reminders Scheduling Confirmations Automated Reviews Reactivation Missed Call Texts Team Chat ASAP List/Quick Fill Email Marketing Text Connect Online Scheduling Digital Forms Insurance Verification (Dental) Call Intelligence Show More
Spruce Health Basic Plan	$24.001 User Per Month	The Basic plan is a great plan to get started. If you have multiple teammates, on this plan you can all get your own direct number. Simple and Robust HIPAA Compliance Business Associate Agreement (BAA) Advanced Medical Phone System Secure App-Based Messaging 2-way SMS texting Secure Team Chat Video Telemedicine Team Organization and Practice Administration Tools User Access Controls Contact and Patient List Management Clinical Questionnaires Scheduled Messages Saved Messages Auto-Replies E-Fax Dedicated Support Transfer in existing number or get a new one Show More
OhMD Communicate	Starting at $300.00Per Month	Turn endless phone calls into simple, secure digital conversations managed from a single inbox. Two-way texting, call deflection, video visits, web chat, voicemail transcription, and broadcast messaging free staff from phones and make communication effortless. Two-way SMS & Secure Texting Text-enabled Landline Unified Inbox for All Communications Call-to-Text - Call deflection to text message Voicemail Transcription Broadcast Messaging - One-to-many texting Text Message Attachments Outbound Voice Calling Video Visits - Telemedicine Live Web Chat Standard Autopilot - Keyword-triggered automated text workflows for common request like scheduling, Rx refills, etc. Unlimited Patients Desktop/Mobile Access for Staff Colleague Messaging Business Associate Agreement (BAA) Digital forms (à la carte) Show More

Various alternatives pricing & plans

Pricing information for the above various Updox alternatives is supplied by the respective software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase any of these products must be conducted with the seller.

Updox Pricing Reviews

(2)

Jordan R.

Practice Manager

Small-Business (50 or fewer emp.)

3/1/2022

"Great product with TONS of value!"

5/5

What do you like best about Updox?

How many things I can do with the product! I can do telehealth, fax, make PDF's! Review collected by and hosted on G2.com.

What do you dislike about Updox?

I haven't found any. It could be easier but once you get the hang of it, its very nice! Review collected by and hosted on G2.com.

Verified User in Medical Practice

Small-Business (50 or fewer emp.)

6/5/2024

"Poor integration and huge price hike without prior communication"

0/5

What do you like best about Updox?

We had big hopes for a communication app that integrates well with our EHR. Updox is expensive for what it is, essentially a TXT messaging and secure fax tool, and it still requires a ton of manual work and manipulation. There is not a lot to like about this tool. Maybe it saves a bit of time when compared to having a separate TXT messaging tool and secure fax but you pay a very high price for very little time saved. Review collected by and hosted on G2.com.

What do you dislike about Updox?

It still requires a ton of manual work and manipulation. So the integration is not great. It relies on a push/pull principles where you have to manually map and route every single item that comes in the queue and then pull the item from the EHR. VERY TIME CONSUMING. There are also down time, bug issues. Final straw is a 25% price hike without notice. The notice sent mentioned 6% and they charged 25%. I brought it up the management and they didn't care and stuck to their 25% price hike for us. I would not recommend based on our experience. Review collected by and hosted on G2.com.