[ Updox Reviews ](https://www.g2.com/products/updox/reviews) [ Updox Reviews ](https://www.g2.com/products/updox/reviews) # Updox Pricing Overview [Editedit](https://my.g2.com/updox/pricings) Patient Experience Priced per Provider Month-to-month or Annual On average, for every 100 appointments on a healthcare schedule 7 will not show. Updox Patient Experience allows you to decrease patient no-shows, deliver targeted messages and alleviate the back-and-forth phone calls or need for paper documents before and after visits. - Secure Texting - SMS Texting - Automated Appointment Reminders - Broadcast Campaigns Show More Office Productivity Priced per Provider Month-to-month or Annual Updox Office Productivity solution allows you to spend less hours on manual tasks or multiple system logins, and more time focusing on patients. Our solution alleviates the back-and-forth phone calls, lost messages, or need for a paper trail. - Electronic Fax - Messenger - Payments - Direct Secure Messaging Show More Telehealth Priced per Provider Month-to-month or annual Updox Telehealth lets you interact with patients in a new way by engaging them where they are—on their mobile devices. With no apps to download, our Telehealth solution is ideal for increasing your patients’ access to care and information in a safe and efficient way. - Video Chat - Secure Text Show More Individualized pricing available upon request Pricing information for Updox is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Updox must be conducted with the seller. https://www.updox.com/ Pricing information was last updated on October 09, 2024 Show More ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 22 months ### Average Discount 8% ### Perceived Cost $$$$$ ## Updox Pricing FAQs Generated using AI Last updated on Jul 28, 2026 Is Updox free, or does it offer a free trial? No. According to G2 data, Updox does not offer a free plan or free trial. Users need to purchase a paid plan to access the product. Visit the seller's official pricing page for current pricing details and plan options. Who is Updox pricing best suited for? Updox's pricing is best suited for small medical practices and healthcare clinics, a pattern strongly reflected in G2 review demographics, where the overwhelming majority of reviewers are small businesses with fewer than 50 employees in medical practice, hospital and health care, and health and wellness. G2 reviewers in these segments value the per-provider model when provider counts are low, making costs manageable. Practices already using Practice Fusion or similar EHRs extract the most value due to tight integration. Mid-market and enterprise reviewers appear occasionally but report more friction with crashes and usability. Updox's pricing structure is less competitive for larger organizations or budget-constrained solo practitioners. What are the key differences between the free and paid versions of Updox? According to G2's pricing data for Updox, no free version or free trial is listed. Updox's pricing is structured across three paid tiers, each priced per provider: Patient Experience, covering appointment reminders, SMS and secure texting, and broadcast campaigns; Office Productivity, covering electronic fax, messenger, payments, and direct secure messaging; and Telehealth, covering video chat and secure text. Custom enterprise quotes are available. G2 reviewers frequently note that faxing and EHR integration are the most-used features, suggesting the Office Productivity tier is the most common entry point, with practices adding Patient Experience or Telehealth modules as separate per-provider costs. Is Updox considered good value for its pricing? G2 reviews of Updox present a divided value picture. The majority of small-business reviewers in medical practice and healthcare rate Updox highly, citing e-fax, EHR integration, secure texting, and telehealth as genuine time and paper-cost savers. However, pricing-specific complaints are notable: one G2 reviewer flagged a 25% price hike applied without accurate notice, another cited $400-500/month with inadequate support, and multiple reviewers flag rigid cancellation terms that lock users into additional 12-month contracts. G2 reviews of Updox's pricing also note it runs high for small practices given the manual workflow overhead. Value is strongest for practices already using integrated EHRs like Practice Fusion. ## Top-Rated Alternatives [ ![OhMD](https://images.g2crowd.com/uploads/product/hd_favicon/d83973218c5581ff37977ce08eb76336/ohmd.svg "OhMD") OhMD 4.8/5(170) ](https://www.g2.com/products/ohmd/reviews) [ ![Spruce Health](https://images.g2crowd.com/uploads/product/hd_favicon/93e8f434dc843131d58a3a10e481d2c5/spruce-health.svg "Spruce Health") Spruce Health 4.7/5(346) ](https://www.g2.com/products/spruce-health/reviews) [ ![Weave](https://images.g2crowd.com/uploads/product/hd_favicon/b409b22ce786b9a3b9e9aaef1169cea0/weave-weave.svg "Weave") Weave 4.6/5(433) ](https://www.g2.com/products/weave-weave/reviews) [ View All Alternatives ](https://www.g2.com/products/updox/competitors/alternatives) ## Updox Alternatives Pricing The following is a quick overview of editions offered by other [Patient Engagement Software](https://www.g2.com/categories/patient-engagement) | Product | Price | Features | | --- | --- | --- | | ![OhMD](https://images.g2crowd.com/uploads/product/image/small_square/small_square_1b534e777fcc5cb0cfa2ea6fab30d6a5/ohmd.png)[OhMD](https://www.g2.com/products/ohmd/reviews) Communicate | Starting at $300.00Per Month | Turn endless phone calls into simple, secure digital conversations managed from a single inbox. Two-way texting, call deflection, video visits, web chat, voicemail transcription, and broadcast messaging free staff from phones and make communication effortless. Two-way SMS & Secure Texting Text-enabled Landline Unified Inbox for All Communications Call-to-Text - Call deflection to text message Voicemail Transcription Broadcast Messaging - One-to-many texting Text Message Attachments Outbound Voice Calling Video Visits - Telemedicine Live Web Chat Standard Autopilot - Keyword-triggered automated text workflows for common request like scheduling, Rx refills, etc. Unlimited Patients Desktop/Mobile Access for Staff Colleague Messaging Business Associate Agreement (BAA) Digital forms (à la carte) | | ![Spruce Health](https://images.g2crowd.com/uploads/product/image/small_square/small_square_a50cf6a7fbac9a5de53d4b3ae91687b0/spruce-health.png)[Spruce Health](https://www.g2.com/products/spruce-health/reviews) Basic Plan | $24.001 User Per Month | Core communication tools to streamline patient interactions, simplify daily workflows, and stay compliant. HIPAA BAA Advanced medical phone, text, video, fax, and internal team chat Customizable, shared inbox for better organization Auto-replies AI-enabled voicemail transcription Advanced Medical Phone System Advanced Spam Call Control SMS Texting Secure App-Based Messaging Secure Team Chat Video Telemedicine E-Fax Scheduled Messages Saved Messages Auto-Replies Custom Hold Music Voicemail AI Transcription Audio Messages and Dictation Customizable Inboxes Internal Notes Task Assignment and Management Internal Paging (Mentions) Contact & Conversation Tags User Access Management Controls User Notification Controls Contact and Patient List Management Clinical Questionnaires Assignments Oversight Dashboard Simple and Robust HIPAA Compliance Business Associate Agreement (BAA) Dedicated Support Onboarding Resources SOC 2 Type II Audited Platform | | ![Weave](https://images.g2crowd.com/uploads/product/image/small_square/small_square_59f781932c12f2cbe314502e6312471a/weave-weave.png)[Weave](https://www.g2.com/products/weave-weave/reviews) Weave | Starting at $199.001 Location Per Month | VOIP Phones Bulk Texting Phone Tree Call Queue Messaging (Texting) Call Analytics Fax Call Pop Customer Profile Mobile App Text to Pay Payments Schedule Management Appointment Reminders Save the Date Reminders Scheduling Confirmations Automated Reviews Reactivation Missed Call Texts Team Chat ASAP List/Quick Fill Email Marketing Text Connect Online Scheduling Digital Forms Insurance Verification (Dental) Call Intelligence | Various alternatives pricing & plans Pricing information for the above various Updox alternatives is supplied by the respective software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase any of these products must be conducted with the seller. ## Updox Pricing Reviews (2) JR Jordan R. Practice Manager Small-Business (50 or fewer emp.) 3/1/2022 "Great product with TONS of value!" 5/5 What do you like best about Updox? How many things I can do with the product! I can do telehealth, fax, make PDF's! Review collected by and hosted on G2.com. What do you dislike about Updox? I haven't found any. It could be easier but once you get the hang of it, its very nice! Review collected by and hosted on G2.com. Recommendations to others considering Updox: Do it! I will be one of the best decisions you've made! Review collected by and hosted on G2.com. What problems is Updox solving and how is that benefiting you? See my patients by telehealth and electronic faxing are real time and manpower savers. Review collected by and hosted on G2.com. Show More 3/1/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Medical Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Practice") UM Verified User in Medical Practice Small-Business (50 or fewer emp.) 6/5/2024 "Poor integration and huge price hike without prior communication" 0/5 What do you like best about Updox? We had big hopes for a communication app that integrates well with our EHR. Updox is expensive for what it is, essentially a TXT messaging and secure fax tool, and it still requires a ton of manual work and manipulation. There is not a lot to like about this tool. Maybe it saves a bit of time when compared to having a separate TXT messaging tool and secure fax but you pay a very high price for very little time saved. Review collected by and hosted on G2.com. What do you dislike about Updox? It still requires a ton of manual work and manipulation. So the integration is not great. It relies on a push/pull principles where you have to manually map and route every single item that comes in the queue and then pull the item from the EHR. VERY TIME CONSUMING. There are also down time, bug issues. Final straw is a 25% price hike without notice. The notice sent mentioned 6% and they charged 25%. I brought it up the management and they didn't care and stuck to their 25% price hike for us. I would not recommend based on our experience. Review collected by and hosted on G2.com. What problems is Updox solving and how is that benefiting you? Secure messaging and fax. Review collected by and hosted on G2.com. 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