Introducing G2.ai, the future of software buying.Try now
Compare Khoros Service and Simpplr 
Featured Products
At a Glance
Market Segments
Enterprise (36.4% of reviews)
Mid-Market (57.3% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Khoros Service
Star Rating
(40)4.4 out of 5
Market Segments
Enterprise (36.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Khoros ServiceSimpplr
Star Rating
(361)4.6 out of 5
Market Segments
Mid-Market (57.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about SimpplrKhoros Service vs Simpplr
When assessing the two solutions, reviewers found Simpplr easier to use, set up, and administer. Reviewers also preferred doing business with Simpplr overall.
- Reviewers felt that Simpplr meets the needs of their business better than Khoros Service.
- When comparing quality of ongoing product support, reviewers felt that Simpplr is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Simpplr over Khoros Service.
Pricing
Entry-Level Pricing
Khoros Service
No pricing availableSimpplr
No pricing availableFree Trial
Khoros Service
No trial information availableSimpplr
No trial information availableRatings
Meets Requirements
8.5
27
9.0
276
Ease of Use
8.2
27
9.4
278
Ease of Setup
7.8
17
8.8
191
Ease of Admin
8.0
10
9.0
194
Quality of Support
8.5
26
9.3
260
Has the product been a good partner in doing business?
8.3
9
9.4
193
Product Direction (% positive)
8.7
27
9.7
265
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Information Distribution
Not enough data
9.2
91
Not enough data
8.8
87
Not enough data
8.9
101
Not enough data
8.6
79
Not enough data
8.5
70
Employee Engagement
Not enough data
9.2
87
Not enough data
9.2
72
Not enough data
9.1
94
Not enough data
8.0
54
Not enough data
9.3
92
Not enough data
8.9
12
Not enough data
7.6
11
Not enough data
6.4
11
User Experience & Accessibility - Employee Communications
Not enough data
8.5
12
Not enough data
9.3
12
Not enough data
8.8
12
Not enough data
9.0
12
Content Distribution - Employee Communications
Not enough data
8.8
11
Not enough data
8.7
10
Not enough data
8.5
10
Additional Features - Employee Communications
Not enough data
8.3
11
Not enough data
8.8
11
Not enough data
8.3
10
Agentic AI - Employee Communications
Not enough data
7.9
7
Not enough data
8.3
8
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
9.0(won by default)
7
Not enough data
8.6(won by default)
6
Not enough data
8.3(won by default)
5
Not enough data
Channels
8.0(won by default)
5
Not enough data
9.3(won by default)
7
Not enough data
7.3(won by default)
5
Not enough data
6.7(won by default)
5
Not enough data
8.3(won by default)
5
Not enough data
Insight
7.6(won by default)
7
Not enough data
8.8(won by default)
7
Not enough data
8.3(won by default)
6
Not enough data
8.3(won by default)
6
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Content & Community Features - Enterprise Social Networking (ESN)
Not enough data
7.2
6
Not enough data
9.7
6
Not enough data
9.0
7
Not enough data
9.2
6
Admin & Reporting Features - Enterprise Social Networking (ESN)
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
9.8
7
Not enough data
8.3
6
Not enough data
9.2
6
Agentic AI - Enterprise Social Networking (ESN)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Frontline Worker Communication PlatformsHide 19 FeaturesShow 19 Features
Not enough data
Not enough data
Administrative Tasks - Frontline Worker Communication Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Features - Frontline Worker Communication Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Operations - Frontline Worker Communication Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Frontline Worker Communication Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Newsletter Interface Features - Internal Newsletter Software
Not enough data
8.5
12
Not enough data
8.9
12
Not enough data
9.0
13
Newsletter Management Features - Internal Newsletter Software
Not enough data
8.3
12
Not enough data
8.7
13
Not enough data
8.8
12
Administrative Features - Internal Newsletter Software
Not enough data
8.8
12
Not enough data
9.0
13
Not enough data
9.0
12
Not enough data
8.5
12
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Employee Intranet
Not enough data
6.7
9
Not enough data
7.6
9
Platform Basics
Not enough data
8.8
58
Not enough data
8.9
67
Not enough data
8.5
50
Platform Content
Not enough data
8.2
46
Not enough data
8.1
43
Not enough data
8.3
44
Not enough data
7.3
40
Platform Additional Functionality
Not enough data
8.4
56
Not enough data
8.3
44
Not enough data
8.8
53
Not enough data
8.9
53
Platform
Not enough data
8.4
74
Not enough data
8.5
62
Not enough data
8.5
52
Not enough data
9.1
71
Not enough data
9.1
76
Not enough data
8.8
67
Not enough data
9.0
72
Not enough data
9.0
75
Categories
Categories
Shared Categories
Khoros Service and Simpplr share no categories
Unique Categories
Khoros Service is categorized as Digital Customer Service Platforms, Social Customer Service, Live Chat, Customer Self-Service, and Conversational Commerce Platforms
Reviews
Reviewers' Company Size
Khoros Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Simpplr
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Telecommunications
15.2%
Outsourcing/Offshoring
9.1%
Marketing and Advertising
9.1%
Consumer Services
9.1%
Hospitality
6.1%
Other
51.5%
Information Technology and Services
15.5%
Computer Software
14.9%
Financial Services
12.6%
Pharmaceuticals
3.7%
Oil & Energy
3.7%
Other
49.6%
Alternatives
Discussions
What is a community khoros?
1 Comment
MV
Khoros is a platform for digital-first customer engagementRead more
What do online communities do?
1 Comment
AM
Online communities increase customer engagement with the product/service and decrease customer service cost by replacing it with online knowledge sharing and...Read more
Khoros Service has no more discussions with answers
What is an intranet?
2 Comments
JN
A network internal to an enterprise that uses the same methodology and techniques as the Internet. It is not necessarily connected to the Internet and is...Read more
Have you received feedback from clients on effective ways to get new employees to upload profile pic
1 Comment
CP
Our HR and IT teams have implemented this task into the overall new-hire onboarding process, so it takes away that optional feeling, almost as if it's part...Read more
What is an intranet used for?
1 Comment
Official Response from Simpplr
An intranet helps employees:
- Stay informed about important company communications such as important news, strategy, and events
- Find and connect with...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
