Compare Khoros Service and Sprout Social 
At a Glance
Market Segments
Enterprise (36.4% of reviews)
Small-Business (44.7% of reviews)
Entry-Level Pricing
No pricing available
Starting at $79.00 1 user/per month (billed annually)
Khoros Service
Star Rating
(40)4.4 out of 5
Market Segments
Enterprise (36.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Khoros ServiceSprout Social
Star Rating
(6,406)4.4 out of 5
Market Segments
Small-Business (44.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $79.00 1 user/per month (billed annually)
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Sprout Social excels in user experience, with many praising its intuitive setup and ease of use. Users have highlighted how quickly they were able to learn the platform, stating it only took a few hours to understand its features, making it a breeze for scheduling and managing posts.
- Users say that Khoros Service offers a user-friendly interface that is easy to navigate, which can be beneficial for teams looking for straightforward functionality. However, it lacks the extensive feature set and integrations that Sprout Social provides, which some users find limiting.
- Reviewers mention that Sprout Social's social listening capabilities are a standout feature, allowing users to monitor messages, mentions, and keywords effectively. This proactive approach helps users identify trends or potential crises before they escalate, a feature that Khoros Service does not emphasize as strongly.
- According to verified reviews, both platforms receive similar ratings for customer support, but Sprout Social's support is frequently described as very helpful and responsive. Users appreciate the assistance they receive, especially when navigating the platform's various features.
- G2 reviewers highlight that Sprout Social provides valuable reporting tools that help users present data effectively. Users find the reports and graphs particularly useful, which enhances their ability to communicate insights to stakeholders, a feature that Khoros Service does not match in terms of user feedback.
- Users express that while Khoros Service offers quality customer service, it may not be as comprehensive in terms of features compared to Sprout Social. Some users feel that Khoros is more tailored for specific needs but lacks the broader capabilities that many teams require for social media management.
Pricing
Entry-Level Pricing
Khoros Service
No pricing availableSprout Social
Essentials
Starting at $79.00
1 user/per month (billed annually)
Created for social media professionals focused on simplifying publishing workflows.
- Connect up to 5 social profiles
- Increase your visibility with optimal send times
- Track performance with profile and post-level reporting
Free Trial
Khoros Service
No trial information availableSprout Social
Free Trial is available
Ratings
Meets Requirements
8.5
27
8.5
5,424
Ease of Use
8.2
27
8.8
5,485
Ease of Setup
7.8
17
8.7
3,840
Ease of Admin
8.0
10
8.8
2,242
Quality of Support
8.5
26
8.6
4,840
Has the product been a good partner in doing business?
8.3
9
8.7
2,208
Product Direction (% positive)
8.7
27
8.9
5,309
Features by Category
Social Analytics
Not enough data
7.7(won by default)
2975
Not enough data
7.8(won by default)
3153
Not enough data
8.8(won by default)
3374
Not enough data
7.2(won by default)
2598
Not enough data
7.0(won by default)
2604
Not enough data
7.3(won by default)
2367
Not enough data
7.1(won by default)
2305
Reports & Dashboards
Not enough data
8.1(won by default)
3224
Not enough data
8.5(won by default)
3267
Not enough data
8.5(won by default)
3124
Not enough data
Feature Not Available
Agentic AI - Social Media Analytics
Not enough data
6.2(won by default)
891
Not enough data
6.3(won by default)
888
Not enough data
6.2(won by default)
877
Not enough data
6.3(won by default)
885
Not enough data
6.3(won by default)
890
Content & Collaboration
Not enough data
8.9
3212
Not enough data
7.9
2923
Not enough data
8.2
3022
Not enough data
8.0
2907
Not enough data
8.3
3009
Not enough data
Feature Not Available
Social Management
Not enough data
8.6
4373
Not enough data
8.9
4409
Not enough data
8.1
3822
Not enough data
8.5
4236
Not enough data
Feature Not Available
Not enough data
7.9
2908
Not enough data
7.5
2491
Agentic AI - Social Media Management
Not enough data
6.2
1062
Not enough data
6.4
1052
Not enough data
6.6
1068
Not enough data
6.5
1044
Not enough data
6.4
1035
Not enough data
6.4
1036
Not enough data
6.5
1036
Monitoring & Listening
Not enough data
8.5
1905
Not enough data
7.0
1430
Not enough data
8.1
1228
Not enough data
7.9
1194
Not enough data
7.7
1166
Not enough data
7.8
1189
Agentic AI - Social Media Listening Tools
Not enough data
6.4
384
Not enough data
6.5
393
Not enough data
6.4
384
Not enough data
6.4
384
Not enough data
6.5
385
Data Management & Analysis
Not enough data
7.5
1209
Not enough data
8.6
1992
Not enough data
8.1
1227
Not enough data
7.8
1125
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.1
865
Not enough data
7.0
850
Process
9.0
7
8.4
1468
8.6
6
7.9
1247
8.3
5
7.7
1008
Channels
8.0
5
Feature Not Available
9.3
7
8.9
1522
7.3
5
Feature Not Available
6.7
5
Feature Not Available
8.3
5
Feature Not Available
Insight
7.6
7
7.4
1125
8.8
7
8.4
1433
8.3
6
Feature Not Available
8.3
6
Feature Not Available
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Khoros Service and Sprout Social are categorized as Social Customer Service
Unique Categories
Khoros Service is categorized as Digital Customer Service Platforms, Live Chat, Customer Self-Service, and Conversational Commerce Platforms
Sprout Social is categorized as Social Media Suites, Social Media Listening Tools, Social Media Management, and Social Media Analytics
Reviews
Reviewers' Company Size
Khoros Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Sprout Social
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Telecommunications
15.2%
Consumer Services
9.1%
Outsourcing/Offshoring
9.1%
Marketing and Advertising
9.1%
Computer Software
6.1%
Other
51.5%
Marketing and Advertising
20.4%
Non-Profit Organization Management
6.2%
Higher Education
5.5%
Information Technology and Services
3.7%
Financial Services
3.2%
Other
60.9%
Alternatives
Discussions
What do online communities do?
1 Comment
AM
Online communities increase customer engagement with the product/service and decrease customer service cost by replacing it with online knowledge sharing and...Read more
What is a community khoros?
1 Comment
MV
Khoros is a platform for digital-first customer engagementRead more
Khoros Service has no more discussions with answers
Is there a place of education for users?
7 Comments
BR
General education: https://sproutsocial.com/insights/webinars/ and overall intro webinar:...Read more
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