Compare Kaseya VSA and Syncro 
At a Glance
Market Segments
Small-Business (51.9% of reviews)
Small-Business (90.0% of reviews)
Entry-Level Pricing
standard
$129.00 Per Month
Kaseya VSA
Star Rating
(322)4.1 out of 5
Market Segments
Small-Business (51.9% of reviews)
Pros & Cons
Entry-Level Pricing
standard
Free Trial is available
Learn more about Kaseya VSASyncro
Star Rating
(464)4.5 out of 5
Market Segments
Small-Business (90.0% of reviews)
Pros & Cons
Entry-Level Pricing
$129.00 Per Month
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Syncro excels in overall user satisfaction, boasting a higher G2 Score compared to Kaseya VSA. Users appreciate its comprehensive features, with one IT Manager noting it as a "complete tool for everything," effectively managing onsite and remote work in one platform.
- Users say that Kaseya VSA offers a solid interface and ease of use, particularly highlighting its RMM tools. Recent feedback mentions that the products "work as expected" and that the training provided was "extremely beneficial," showcasing its effectiveness for small businesses.
- According to verified reviews, Syncro's implementation process is praised for being intuitive, with users finding it easy to set up and manage. One reviewer emphasized its "amazing ticketing portal" that helps streamline ticket management, making it a valuable asset for IT companies.
- Reviewers mention that Kaseya VSA has a strong focus on remote access capabilities, with features like unattended remote access and multi-session handling receiving positive remarks. Users appreciate the ability to manage multiple devices seamlessly, although some feel it could improve in specific areas.
- Users highlight that Syncro provides excellent support quality, with a score that reflects its responsiveness and helpfulness. One user noted that it fulfills all their needs at an "amazing price point," indicating strong value for small businesses looking for an all-in-one solution.
- G2 reviewers indicate that while Kaseya VSA has a solid feature set, it may not meet all user expectations in terms of customization and flexibility. Some users have reported challenges in aligning the software with their specific workflows, suggesting that Syncro may offer a more adaptable solution for diverse IT needs.
Pricing
Entry-Level Pricing
Kaseya VSA
Kaseya VSA Pricing
standard
Full featured solution for IT departments and MSPs.
- Discover, Audit, Inventory, Monitor - Clients, Servers & Networks
- Remote Control
- Patch Management
Syncro
Core
$129.00
Per Month
Pricing per user / month
- Fully integrated RMM & PSA
- Unlimited RMM agents for Windows & Mac devices
- Powerful scripting engine
Free Trial
Kaseya VSA
Free Trial is available
Syncro
Free Trial is available
Ratings
Meets Requirements
8.4
254
8.8
344
Ease of Use
7.7
262
8.8
351
Ease of Setup
7.3
217
8.7
310
Ease of Admin
7.9
216
8.9
258
Quality of Support
7.4
243
8.5
318
Has the product been a good partner in doing business?
7.8
208
9.1
253
Product Direction (% positive)
7.4
255
9.0
342
Features by Category
Inventory Management - Remote Monitoring & Management (RMM)
8.3
121
|
Verified
8.9
290
Not enough data
8.7
46
Not enough data
8.0
33
Monitoring and Management
8.6
118
|
Verified
8.8
284
7.8
113
8.5
278
7.7
114
|
Verified
8.2
273
8.1
117
|
Verified
8.1
282
Not enough data
8.8
40
IT Operations & Workflow - Remote Monitoring & Management (RMM)
Not enough data
8.6
44
Service Management
8.5
119
|
Verified
8.7
277
Not enough data
8.1
34
Not enough data
8.8
53
Agentic AI - Remote Monitoring & Management (RMM)
Not enough data
5.6
27
Not enough data
5.3
26
Not enough data
5.9
28
Not enough data
5.4
27
Not enough data
5.1
26
Not enough data
5.0
26
Not enough data
5.1
26
Customer Management
Not enough data
8.4
157
Not enough data
7.0
147
Not enough data
6.2
145
Not enough data
7.4
153
Project Management
Not enough data
6.1
148
Not enough data
6.2
149
Not enough data
6.5
145
Not enough data
6.6
144
Accounting
Not enough data
6.9
145
Not enough data
7.7
154
Not enough data
7.2
153
Not enough data
6.3
139
Not enough data
6.1
137
Portfolio Management
Not enough data
6.3
137
Not enough data
6.2
136
Not enough data
6.3
138
Not enough data
6.1
134
Analytics
Not enough data
6.2
133
Not enough data
7.3
147
Not enough data
6.6
134
Administration
Not enough data
7.5
150
Not enough data
7.3
147
Not enough data
8.0
147
Platform
Not enough data
7.7
143
Not enough data
7.0
132
Not enough data
9.0
147
Not enough data
6.8
143
Not enough data
5.0
134
Generative AI
Not enough data
5.2
52
Not enough data
5.1
50
Artificial Intelligence - Professional Services Automation
Not enough data
4.9
13
Not enough data
4.8
14
Not enough data
5.8
16
Agentic AI - Professional Services Automation
Not enough data
5.2
14
Not enough data
5.1
13
Administration
8.7
105
8.4
205
8.0
100
8.4
201
7.8
90
7.2
183
8.6
106
8.9
209
8.2
94
8.2
198
7.8
99
8.1
202
Maintenance
8.7
102
8.9
215
7.1
84
7.6
176
Communication
7.3
93
8.0
193
5.4
79
5.1
164
5.6
78
5.0
165
6.6
77
6.2
171
Security
7.4
81
7.9
177
7.7
88
8.0
181
Device Support
6.1
82
6.6
181
7.6
94
7.8
188
7.5
93
7.7
192
Performance
7.8
96
7.8
203
Generative AI
Not enough data
5.6
86
Incident Management
7.9
58
Not enough data
8.0
57
Not enough data
8.0
60
Not enough data
7.3
59
Not enough data
7.6
54
Not enough data
Reporting
7.3
68
Not enough data
6.8
55
Not enough data
6.5
50
Not enough data
Access & Usability
6.5
53
Not enough data
7.6
55
Not enough data
7.9
57
Not enough data
8.0
49
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
7.3
86
Not enough data
Platform
7.1
80
Not enough data
8.4
123
Not enough data
7.8
85
Not enough data
8.3
112
Not enough data
7.6
94
Not enough data
Security
7.8
97
Not enough data
8.2
120
Not enough data
Feature Not Available
Not enough data
8.0
104
Not enough data
7.6
94
Not enough data
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
8.4
189
Not enough data
8.6
198
Not enough data
8.5
199
Not enough data
7.0
173
Not enough data
7.3
164
Not enough data
9.2
197
Not enough data
8.5
190
Platform
Not enough data
8.0
189
Not enough data
Feature Not Available
Not enough data
8.0
188
Not enough data
Feature Not Available
Security
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
Kaseya VSA and Syncro are categorized as Remote Monitoring & Management (RMM) and Remote Support
Unique Categories
Reviews
Reviewers' Company Size
Kaseya VSA
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Syncro
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
37.0%
Computer & Network Security
9.4%
Primary/Secondary Education
2.6%
Computer Networking
2.6%
Financial Services
2.3%
Other
46.1%
Information Technology and Services
54.4%
Computer & Network Security
24.8%
Computer Networking
3.4%
Consulting
1.6%
Computer Hardware
1.6%
Other
14.2%
Discussions
What does Kaseya do?
1 Comment
Official Response from Kaseya VSA
Kaseya provides cloud-based IT management and security software that enables IT organizations and Managed Service Providers (MSPs) to deliver high-quality IT...Read more
Does VSA integrate with any other related providers?
1 Comment
Official Response from Kaseya VSA
VSA has various integrations with other providers to help you tie together your IT infrastructure. Kaseya offers a full suite of IT solutions through their...Read more
Where is Kaseya located?
1 Comment
Official Response from Kaseya VSA
Kaseya is headquartered in Dublin, Ireland and has a presence in over 20 countries. Our U.S. headquarters is in Waltham, Massachusetts. Visit the Contact Us...Read more
What is Synchro software used for?
3 Comments
TY
Its a RMM and PSA tools used by managed service providers and/or internal IT teams Read more
What is Synchro Pro?
1 Comment
RV
The company is SyncroMSP.com and the product is Syncro. This product is a client management tool built to facilitate management of multiple devices like...Read more
What is atera RMM?
1 Comment
NP
Well, Atera RMM is a competing MSP. But, coming from a previous user, they are NOWHERE in the race! Syncro has got them beat in all categories. (Except the...Read more
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