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Compare Kaseya VSA and NinjaOne 
Featured Products
At a Glance
Market Segments
Small-Business (51.9% of reviews)
Mid-Market (49.5% of reviews)
Entry-Level Pricing
standard
No pricing available
Kaseya VSA
Star Rating
(322)4.1 out of 5
Market Segments
Small-Business (51.9% of reviews)
Pros & Cons
Entry-Level Pricing
standard
Free Trial is available
Learn more about Kaseya VSANinjaOne
Star Rating
(3,241)4.7 out of 5
Market Segments
Mid-Market (49.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about NinjaOneSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that NinjaOne excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Kaseya VSA. Users appreciate its versatility, noting that it effectively handles various tasks from device management to application management, making it a reliable choice for many organizations.
- According to verified reviews, NinjaOne's ease of use is a standout feature, with users highlighting its intuitive interface and quick deployment. In contrast, Kaseya VSA has received feedback indicating some challenges with configuration, which can hinder user experience.
- Users say that NinjaOne's continuous updates and AI-driven patch management have made their workflows smoother and more efficient. Meanwhile, Kaseya VSA users have praised its RMM tools and interface, but some have expressed a desire for more frequent updates to keep pace with evolving needs.
- Reviewers mention that NinjaOne's quality of support is exceptional, with many users noting prompt and helpful responses. Kaseya VSA, while having a solid support system, has received mixed feedback, with some users feeling that support could be improved.
- G2 reviewers highlight that NinjaOne's remote screen sharing quality is very good, enhancing collaboration and troubleshooting. Kaseya VSA also offers remote access features, but users have reported that the experience can be less seamless compared to NinjaOne.
- According to recent user feedback, Kaseya VSA is appreciated for its comprehensive hub that consolidates multiple tools, making it convenient for users. However, NinjaOne's focus on user-friendly design and functionality has led to a more favorable reception among mid-market users, who value simplicity and effectiveness in their daily operations.
Pricing
Entry-Level Pricing
Kaseya VSA
Kaseya VSA Pricing
standard
Full featured solution for IT departments and MSPs.
- Discover, Audit, Inventory, Monitor - Clients, Servers & Networks
- Remote Control
- Patch Management
NinjaOne
No pricing availableFree Trial
Kaseya VSA
Free Trial is available
NinjaOne
Free Trial is available
Ratings
Meets Requirements
8.4
254
9.1
3,060
Ease of Use
7.7
262
9.1
3,093
Ease of Setup
7.3
217
9.2
2,888
Ease of Admin
7.9
216
9.2
2,765
Quality of Support
7.4
243
9.2
2,934
Has the product been a good partner in doing business?
7.8
208
9.5
2,700
Product Direction (% positive)
7.4
255
9.7
3,043
Features by Category
Administration
Not enough data
8.2
649
Not enough data
8.7
668
Not enough data
8.2
670
Service Desk
Not enough data
8.0
661
Not enough data
7.8
649
Not enough data
7.7
627
Management
Not enough data
8.3
615
Not enough data
9.0
619
Not enough data
8.7
597
Not enough data
8.8
596
Not enough data
8.4
579
Functionality
Not enough data
7.5
601
Not enough data
8.5
607
Not enough data
8.8
630
Not enough data
8.9
631
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
6.9
173
Not enough data
6.8
171
Not enough data
6.9
169
Not enough data
6.7
170
Not enough data
6.7
169
Not enough data
6.7
167
Not enough data
6.8
166
Compatibility
Not enough data
8.8
306
Not enough data
8.1
282
Not enough data
8.3
285
Not enough data
8.2
272
Management
Not enough data
Feature Not Available
Not enough data
8.3
284
Not enough data
8.6
287
Not enough data
8.8
301
Not enough data
9.2
302
Compliance
Not enough data
8.7
280
Not enough data
8.4
273
Not enough data
Feature Not Available
Agentic AI - Server Backup
Not enough data
7.2
62
Not enough data
7.2
62
Not enough data
7.6
63
Not enough data
7.4
63
Not enough data
7.2
63
Not enough data
7.4
63
Functionality
Not enough data
Feature Not Available
Not enough data
8.7
333
Not enough data
9.0
349
Not enough data
8.5
337
Not enough data
Feature Not Available
Compatibility
Not enough data
8.8
342
Not enough data
8.6
333
Not enough data
8.3
323
Management
Not enough data
8.2
322
Not enough data
8.8
324
Not enough data
8.7
325
Agentic AI - Online Backup
Not enough data
7.5
73
Not enough data
7.3
71
Not enough data
7.3
70
Not enough data
7.3
70
Not enough data
7.3
70
Not enough data
7.2
70
Inventory Management - Remote Monitoring & Management (RMM)
8.3
121
|
Verified
9.2
1951
|
Verified
Not enough data
8.5
468
Not enough data
8.1
436
Monitoring and Management
8.6
118
|
Verified
9.3
1941
|
Verified
7.8
113
8.4
1815
7.7
114
|
Verified
8.6
1875
|
Verified
8.1
117
|
Verified
9.0
1936
|
Verified
Not enough data
8.3
441
IT Operations & Workflow - Remote Monitoring & Management (RMM)
Not enough data
8.5
436
Service Management
8.5
119
|
Verified
9.1
1862
|
Verified
Not enough data
8.0
425
Not enough data
7.2
423
Agentic AI - Remote Monitoring & Management (RMM)
Not enough data
7.3
461
Not enough data
7.0
457
Not enough data
7.1
452
Not enough data
6.9
446
Not enough data
6.8
447
Not enough data
6.9
444
Not enough data
7.0
442
Scope
Not enough data
8.6
408
Not enough data
8.8
418
Security
Not enough data
8.5
413
Not enough data
8.2
386
Not enough data
7.4
377
Management
Not enough data
8.8
405
Not enough data
8.6
402
Not enough data
8.6
394
Not enough data
8.7
396
Not enough data
7.8
371
Agentic AI - Unified Endpoint Management (UEM)
Not enough data
7.2
169
Not enough data
7.1
168
Not enough data
7.3
168
Not enough data
7.1
166
Not enough data
6.9
166
Not enough data
7.1
166
Not enough data
7.1
168
Functionality
Not enough data
8.8
649
Not enough data
8.9
667
Not enough data
8.0
610
Not enough data
8.8
605
Monitoring - Network Monitoring
Not enough data
7.5
246
Not enough data
7.7
248
Not enough data
8.3
252
Management
Not enough data
8.2
566
Not enough data
8.2
575
Not enough data
7.6
533
Analytics - Network Monitoring
Not enough data
7.1
237
Not enough data
6.9
235
Security - Network Monitoring
Not enough data
7.7
240
Not enough data
7.2
236
Not enough data
7.1
237
Network Performance - Network Monitoring
Not enough data
6.9
238
Not enough data
7.4
238
AI Automation - Network Monitoring
Not enough data
6.4
227
Not enough data
6.3
227
Not enough data
6.4
226
Agentic AI - Network Monitoring
Not enough data
6.7
124
Not enough data
6.5
122
Not enough data
6.6
124
Not enough data
6.7
121
Not enough data
6.5
120
Not enough data
6.5
121
Not enough data
6.5
121
Monitoring
Not enough data
9.2
547
|
Verified
Not enough data
9.2
545
|
Verified
Not enough data
8.5
499
|
Verified
Not enough data
7.1
194
Management Tools
Not enough data
8.2
489
Not enough data
8.6
503
|
Verified
Not enough data
8.5
484
|
Verified
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Incident Management
Not enough data
7.6
93
Not enough data
7.5
93
Not enough data
7.7
92
Not enough data
7.3
92
Not enough data
7.2
92
Not enough data
7.4
91
Not enough data
7.6
90
Asset Inventory
Not enough data
8.9
1113
Not enough data
8.8
1103
Not enough data
7.7
1009
Not enough data
Feature Not Available
Not enough data
8.1
1035
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - IT Asset Management
Not enough data
7.3
224
Not enough data
7.2
221
Not enough data
7.4
219
Not enough data
7.1
216
Not enough data
7.0
215
Not enough data
7.0
217
Not enough data
7.0
215
Management
Not enough data
9.1
1067
Not enough data
8.7
1014
Not enough data
8.0
981
Not enough data
8.1
1013
Administration
8.7
105
9.1
1545
8.0
100
8.7
1499
7.8
90
7.8
1402
8.6
106
9.1
1540
8.2
94
8.9
1463
7.8
99
8.8
1497
Maintenance
8.7
102
9.1
1527
7.1
84
7.7
1316
Communication
7.3
93
7.9
1363
5.4
79
Feature Not Available
5.6
78
Feature Not Available
6.6
77
7.2
1287
Security
7.4
81
8.3
1331
7.7
88
8.4
1359
Device Support
6.1
82
7.6
1323
7.6
94
8.4
1398
7.5
93
8.4
1383
Performance
7.8
96
8.2
1454
Functionality
Not enough data
8.8
317
Not enough data
7.9
289
Not enough data
8.0
293
Not enough data
8.6
305
Performance
Not enough data
8.8
312
Not enough data
8.5
299
Not enough data
Feature Not Available
Not enough data
8.6
303
Agentic AI - PC Backup
Not enough data
7.1
87
Not enough data
7.1
87
Not enough data
6.9
86
Not enough data
7.0
86
Generative AI
Not enough data
Feature Not Available
Management and Discovery - IT Documentation
Not enough data
8.3
218
Not enough data
8.3
217
Not enough data
8.7
218
Operations - IT Documentation
Not enough data
8.4
215
Not enough data
8.7
216
Not enough data
8.3
218
Generative AI - Autonomous Endpoint Management
Not enough data
7.1
62
Not enough data
7.2
63
Not enough data
7.2
62
Monitoring and Management - Autonomous Endpoint Management
Not enough data
8.6
76
Not enough data
8.1
70
Not enough data
7.8
66
Not enough data
8.8
75
Incident Management
7.9
58
Not enough data
8.0
57
Not enough data
8.0
60
Not enough data
7.3
59
Not enough data
7.6
54
Not enough data
Reporting
7.3
68
Not enough data
6.8
55
Not enough data
6.5
50
Not enough data
Access & Usability
6.5
53
Not enough data
7.6
55
Not enough data
7.9
57
Not enough data
8.0
49
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Mobile Device Management (MDM)
Not enough data
8.5
428
Operating System
Not enough data
9.1
475
Not enough data
8.0
468
Not enough data
8.2
451
Management
Not enough data
8.5
455
Not enough data
8.2
434
Not enough data
8.2
433
Not enough data
8.1
433
Not enough data
8.3
435
Security
Not enough data
8.5
441
Not enough data
8.5
439
Agentic AI - Mobile Device Management (MDM)
Not enough data
7.7
140
Not enough data
7.6
140
Not enough data
7.8
142
Not enough data
7.7
138
Not enough data
7.6
137
Not enough data
7.6
138
Not enough data
7.6
136
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
7.3
86
8.0
698
Platform
7.1
80
7.8
684
8.4
123
9.0
711
7.8
85
8.2
668
8.3
112
8.4
702
7.6
94
8.2
684
Security
7.8
97
8.6
700
8.2
120
9.1
720
Feature Not Available
7.6
659
8.0
104
8.6
684
7.6
94
8.1
665
Agentic AI - Enterprise IT Management
Not enough data
7.2
155
Not enough data
7.2
151
Not enough data
7.3
153
Not enough data
6.9
151
Not enough data
6.9
150
Not enough data
6.8
149
Not enough data
6.9
149
Categories
Categories
Shared Categories
Kaseya VSA and NinjaOne are categorized as Remote Monitoring & Management (RMM), Remote Support, Enterprise IT Management, and Patch Management
Unique Categories
Kaseya VSA is categorized as Service Desk
NinjaOne is categorized as Endpoint Management, Unified Endpoint Management (UEM), Mobile Device Management (MDM), PC Backup, Online Backup, Server Backup, IT Asset Management, Network Monitoring, Incident Management, IT Service Management (ITSM) Tools, Autonomous Endpoint Management (AEM), and IT Documentation
Reviews
Reviewers' Company Size
Kaseya VSA
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
NinjaOne
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
37.0%
Computer & Network Security
9.4%
Primary/Secondary Education
2.6%
Computer Networking
2.6%
Financial Services
2.3%
Other
46.1%
Information Technology and Services
26.9%
Computer & Network Security
13.0%
Hospital & Health Care
4.3%
Manufacturing
3.9%
Construction
2.8%
Other
49.1%
Alternatives
Discussions
What does Kaseya do?
1 Comment
Official Response from Kaseya VSA
Kaseya provides cloud-based IT management and security software that enables IT organizations and Managed Service Providers (MSPs) to deliver high-quality IT...Read more
Does VSA integrate with any other related providers?
1 Comment
Official Response from Kaseya VSA
VSA has various integrations with other providers to help you tie together your IT infrastructure. Kaseya offers a full suite of IT solutions through their...Read more
Where is Kaseya located?
1 Comment
Official Response from Kaseya VSA
Kaseya is headquartered in Dublin, Ireland and has a presence in over 20 countries. Our U.S. headquarters is in Waltham, Massachusetts. Visit the Contact Us...Read more
Do I need a WSUS Server to enable patch management on Windows devices?
6 Comments
JT
You can use WSUS to completely manage the distribution of Microsoft Update updates to https://basketballstars2.com computers on your network. Read more
How do I make a script to block all users on a PC from executive .MSI / .exe files?
2 Comments
PR
Make them regular users.
Do not make their accounts administrators.Read more
Do you provide the same level of functionality for MacOS as you do for Windows?
2 Comments
BA
Hey Sam,
We are an all Mac firm (as we work on Macs ourselves) and I can confirm they do support Macs well. Now, because of the Apple environment, they...Read more
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