Compare Jira Service Desk vs Zendesk Support

See this
comparison of Jira Service Desk vs. Zendesk Support
based on data from user reviews. Jira Service Desk rates 4.1/5 stars with 455 reviews. Zendesk Support rates 4.2/5 stars with 1,579 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
GET STARTED
$10
/month
Essential
$5
/month
 
FOR GROWING TEAMS
$20
/agent/month
Team
$19
/month
 
Professional
$49
/month
 
Enterprise
$99
/month
 
Free Trial
Free Trial
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.5
8.7
Ease of Use
Ease of Use
7.9
8.6
Ease of Setup
Ease of Setup
7.3
8.2
Ease of Admin
Ease of Admin
7.4
8.3
Quality of Support
Quality of Support
8.0
8.3
Ease of Doing Business With
Ease of Doing Business With
8.2
8.4
Product Direction (% positive)
Product Direction (% positive)
7.9
7.6
Meets Requirements
Jira Service Desk
8.5
Zendesk Support
8.7
Ease of Use
Jira Service Desk
7.9
Zendesk Support
8.6
Ease of Setup
Jira Service Desk
7.3
Zendesk Support
8.2
Ease of Admin
Jira Service Desk
7.4
Zendesk Support
8.3
Quality of Support
Jira Service Desk
8.0
Zendesk Support
8.3
Ease of Doing Business With
Jira Service Desk
8.2
Zendesk Support
8.4
Product Direction (% positive)
Jira Service Desk
7.9
Zendesk Support
7.6

Features

Administration
Change Management
Jira Service Desk
8.8
Zendesk Support
8.6
Asset Management
Jira Service Desk
8.6
Zendesk Support
8.3
Reports & Analytics
Jira Service Desk
8.2
Zendesk Support
8.7
Knowledge Share
Knowledge Base
Jira Service Desk
8.1
Zendesk Support
8.6
Searchable Articles
Jira Service Desk
8.0
Zendesk Support
8.6
Community Forums
Jira Service Desk
8.0
Zendesk Support
8.3
Interactive FAQs & Forums
Jira Service Desk
7.8
Zendesk Support
8.3
Service Desk
Help Desk
Jira Service Desk
8.1
Zendesk Support
8.9
Incident Reports
Jira Service Desk
8.1
Zendesk Support
8.8
Process Workflow
Jira Service Desk
7.9
Zendesk Support
8.7
Interaction
Web Portals
Jira Service Desk
8.1
Zendesk Support
8.6
Forum to Reponse
Jira Service Desk
8.1
Zendesk Support
8.5
Tickets and Tagging
Jira Service Desk
8.8
Zendesk Support
8.9
Live Chat
Jira Service Desk
7.5
Zendesk Support
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.2%
38.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.1%
45.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
43.7%
16.8%
Jira Service Desk
Small-Business
16.2%
Mid-Market
40.1%
Enterprise
43.7%
Zendesk Support
Small-Business
38.2%
Mid-Market
45.0%
Enterprise
16.8%

Reviewers' Industry

 
Information Technology and Services
28.4%
Computer Software
17.5%
 
Computer Software
15.3%
Information Technology and Services
15.2%
 
Internet
6.0%
Internet
9.9%
 
Telecommunications
4.3%
Marketing and Advertising
4.7%
 
Financial Services
4.3%
Retail
3.5%
 
Other
41.7%
Other
49.2%
Jira Service Desk
Information Technology and Services
28.4%
Computer Software
15.3%
Internet
6.0%
Telecommunications
4.3%
Financial Services
4.3%
Other
41.7%
Zendesk Support
Computer Software
17.5%
Information Technology and Services
15.2%
Internet
9.9%
Marketing and Advertising
4.7%
Retail
3.5%
Other
49.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Financial Services

software sometimes buggy. you don't get notifications as expected when following certain work flows.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
Jira Service Desk
Most Helpful Favorable Review
Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Most Helpful Critical Review
G2 User in Financial Services

software sometimes buggy. you don't get notifications as expected when following certain work flows.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 5
2 of 5
3 of 5
4 of 5
5 of 5
Request More InformationRequest More InformationRequest More InformationRequest More Information