# Do I need to have the same number of JIRA Software and JIRA Service Desk licenses?

Do I need to have the same number of JIRA Software and JIRA Service Desk licenses?

##### Post Metadata
- Posted at: over 10 years ago
- Net upvotes: 1


## Comments
### Comment 1

Under the new model released last year, you only need to purchase Agent licences. Agents are people that typically man the service desk and own the Service Request, the work to fix the request can be managed within JIRA as tasks linked to the SR. 

eg you might have a 500 level JIRA licence but may only need 10 agent licences for y our IT Service Desk people.

##### Comment Metadata
- Posted at: over 9 years ago
- Author title: Challenging paradigms helping you realise true business improvement and transformation.




## Related Product
[Jira Service Management](https://www.g2.com/products/jira-service-management/reviews)

## Related Category
[Service Desk](https://www.g2.com/categories/service-desk)

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