1. [Home](https://www.g2.com/) 2. ... 3. [Service Desk Software](https://www.g2.com/categories/service-desk) 4. [Jira Service Management Discussions](https://www.g2.com/products/jira-service-management/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Product Avatar Image") ![Reward for good Jira Service Management reviews](https://images.g2crowd.com/uploads/medal/image/1000588/0410396760d78a64760427344ade743f.svg "Reward for good Jira Service Management reviews") ](/products/jira-service-management/reviews) [ Jira Service Management ](/products/jira-service-management/reviews) (988)4.3/5 Jira Service Management is an IT Service Management (ITSM) solution. Built on the Atlassian platform, Jira Service Management enables teams to deliver and manage services for internal and external stakeholders. Teams from Development to IT to HR use Jira Service Management to intake requests from employees, respond to incidents, deploy changes to improve products or services, track assets, surface knowledge, and automate workflows. Show More * * * ### 26 Discussions ### 27 Participants ### 51.0 Nps Score Already have Jira Service Management? ### All Jira Service Management Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • over 2 years ago More Options - [ # What is Jira Service Management used for? ](/discussions/what-is-jira-service-management-used-for) What is Jira Service Management used for? [ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools)[ Incident Management Software ](https://www.g2.com/tags/incident-management-software)[ Service Desk Software ](https://www.g2.com/tags/service-desk-software)[ IT Alerting Software ](https://www.g2.com/tags/it-alerting-software) [ help desk software ](https://www.g2.com/tags/help-desk-software) Show More * * * \<0\>0\>Upvotes * * * 2 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Jira+Service+Management+questions+and+get+answers+from+expert+users+in+our+Jira+Service+Management+Discussions+section.&title=Jira+Service+Management+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fjira-service-management%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Jira+Service+Management+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fjira-service-management%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fjira-service-management%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Jira+Service+Management+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fjira-service-management%2Fdiscuss%0aAsk+Jira+Service+Management+questions+and+get+answers+from+expert+users+in+our+Jira+Service+Management+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Jira+Service+Management+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fjira-service-management%2Fdiscuss%0aAsk+Jira+Service+Management+questions+and+get+answers+from+expert+users+in+our+Jira+Service+Management+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • over 3 years ago More Options - [ # What does Jira Service Desk do? ](/discussions/what-does-jira-service-desk-do) What does Jira Service Desk do? [ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools)[ Incident Management Software ](https://www.g2.com/tags/incident-management-software)[ Service Desk Software ](https://www.g2.com/tags/service-desk-software)[ IT Alerting Software ](https://www.g2.com/tags/it-alerting-software) [ help desk software ](https://www.g2.com/tags/help-desk-software) Show More * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Jira+Service+Management+questions+and+get+answers+from+expert+users+in+our+Jira+Service+Management+Discussions+section.&title=Jira+Service+Management+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fjira-service-management%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Jira+Service+Management+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fjira-service-management%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fjira-service-management%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Jira+Service+Management+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fjira-service-management%2Fdiscuss%0aAsk+Jira+Service+Management+questions+and+get+answers+from+expert+users+in+our+Jira+Service+Management+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Jira+Service+Management+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fjira-service-management%2Fdiscuss%0aAsk+Jira+Service+Management+questions+and+get+answers+from+expert+users+in+our+Jira+Service+Management+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • over 3 years ago More Options - [ # Does Jira Service Desk include JIRA software? ](/discussions/does-jira-service-desk-include-jira-software) Does Jira Service Desk include JIRA software? [ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools)[ Incident Management Software ](https://www.g2.com/tags/incident-management-software)[ Service Desk Software ](https://www.g2.com/tags/service-desk-software)[ IT Alerting Software ](https://www.g2.com/tags/it-alerting-software) [ help desk software ](https://www.g2.com/tags/help-desk-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Jira+Service+Management+questions+and+get+answers+from+expert+users+in+our+Jira+Service+Management+Discussions+section.&title=Jira+Service+Management+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fjira-service-management%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Jira+Service+Management+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fjira-service-management%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fjira-service-management%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Jira+Service+Management+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fjira-service-management%2Fdiscuss%0aAsk+Jira+Service+Management+questions+and+get+answers+from+expert+users+in+our+Jira+Service+Management+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Jira+Service+Management+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fjira-service-management%2Fdiscuss%0aAsk+Jira+Service+Management+questions+and+get+answers+from+expert+users+in+our+Jira+Service+Management+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • about 4 years ago More Options - [ # What are the features of JIRA? ](/discussions/jira-service-management-what-are-the-features-of-jira) What are the features of JIRA? [ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools)[ Incident Management Software ](https://www.g2.com/tags/incident-management-software)[ Service Desk Software ](https://www.g2.com/tags/service-desk-software)[ IT Alerting Software ](https://www.g2.com/tags/it-alerting-software) [ help desk software ](https://www.g2.com/tags/help-desk-software) Show More * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Jira+Service+Management+questions+and+get+answers+from+expert+users+in+our+Jira+Service+Management+Discussions+section.&title=Jira+Service+Management+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fjira-service-management%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Jira+Service+Management+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fjira-service-management%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fjira-service-management%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Jira+Service+Management+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fjira-service-management%2Fdiscuss%0aAsk+Jira+Service+Management+questions+and+get+answers+from+expert+users+in+our+Jira+Service+Management+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Jira+Service+Management+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fjira-service-management%2Fdiscuss%0aAsk+Jira+Service+Management+questions+and+get+answers+from+expert+users+in+our+Jira+Service+Management+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • over 4 years ago More Options - [ # Is Jira a service management tool? ](/discussions/is-jira-a-service-management-tool) Is Jira a service management tool? [ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools)[ Incident Management Software ](https://www.g2.com/tags/incident-management-software)[ Service Desk Software ](https://www.g2.com/tags/service-desk-software)[ IT Alerting Software ](https://www.g2.com/tags/it-alerting-software) [ help desk software ](https://www.g2.com/tags/help-desk-software) Show More * * * \<0\>0\>Upvotes * * * 2 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Jira+Service+Management+questions+and+get+answers+from+expert+users+in+our+Jira+Service+Management+Discussions+section.&title=Jira+Service+Management+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fjira-service-management%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Jira+Service+Management+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fjira-service-management%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fjira-service-management%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Jira+Service+Management+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fjira-service-management%2Fdiscuss%0aAsk+Jira+Service+Management+questions+and+get+answers+from+expert+users+in+our+Jira+Service+Management+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Jira+Service+Management+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fjira-service-management%2Fdiscuss%0aAsk+Jira+Service+Management+questions+and+get+answers+from+expert+users+in+our+Jira+Service+Management+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") HS Loading... [Hyperlight S.](https://www.g2.com/users/f0696666-a8be-43c7-8626-451bd34ca7c8 "Hyperlight S.") • over 6 years ago More Options - [ # Timer? ](/discussions/timer) Does Jira Service Desk have the capability to start and stop a service ticket to meet SLA requirements? [ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Service Desk Software ](https://www.g2.com/tags/service-desk-software)[ Incident Management Software ](https://www.g2.com/tags/incident-management-software) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Jira+Service+Management+questions+and+get+answers+from+expert+users+in+our+Jira+Service+Management+Discussions+section.&title=Jira+Service+Management+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fjira-service-management%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Jira+Service+Management+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fjira-service-management%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fjira-service-management%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Jira+Service+Management+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fjira-service-management%2Fdiscuss%0aAsk+Jira+Service+Management+questions+and+get+answers+from+expert+users+in+our+Jira+Service+Management+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Jira+Service+Management+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fjira-service-management%2Fdiscuss%0aAsk+Jira+Service+Management+questions+and+get+answers+from+expert+users+in+our+Jira+Service+Management+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Vinayak B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vinayak B.") VB Loading... [Vinayak B.](https://www.g2.com/users/6d85ae33-e254-4ded-9153-ed9bcc69ceab "Vinayak B.") • almost 5 years ago SAP BW and BW/4HANA Consultant at Hexaware Technology, actively looking for Job change. SAP BW and BW/4HANA Consultant at Hexaware Technology, actively looking for Job change. More Options - [ # Is it possible to download all the attachments in the ticket when we extract any particular ticket? ](/discussions/is-it-possible-to-download-all-the-attachments-in-the-ticket-when-we-extract-any-particular-ticket) How can we download all the attachments and comments in the ticket when we export? Because when I export tickets to excelling format, I won't find attachments or images in the Incidents or tickets. [ IT Alerting Software ](https://www.g2.com/tags/it-alerting-software)[ Service Desk Software ](https://www.g2.com/tags/service-desk-software)[ Incident Management Software ](https://www.g2.com/tags/incident-management-software)[ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Jira+Service+Management+questions+and+get+answers+from+expert+users+in+our+Jira+Service+Management+Discussions+section.&title=Jira+Service+Management+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fjira-service-management%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Jira+Service+Management+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fjira-service-management%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fjira-service-management%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Jira+Service+Management+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fjira-service-management%2Fdiscuss%0aAsk+Jira+Service+Management+questions+and+get+answers+from+expert+users+in+our+Jira+Service+Management+Discussions+section.) 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Thanks, [ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Service Desk Software ](https://www.g2.com/tags/service-desk-software)[ Incident Management Software ](https://www.g2.com/tags/incident-management-software) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Jira+Service+Management+questions+and+get+answers+from+expert+users+in+our+Jira+Service+Management+Discussions+section.&title=Jira+Service+Management+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fjira-service-management%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Jira+Service+Management+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fjira-service-management%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fjira-service-management%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Jira+Service+Management+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fjira-service-management%2Fdiscuss%0aAsk+Jira+Service+Management+questions+and+get+answers+from+expert+users+in+our+Jira+Service+Management+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Jira+Service+Management+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fjira-service-management%2Fdiscuss%0aAsk+Jira+Service+Management+questions+and+get+answers+from+expert+users+in+our+Jira+Service+Management+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • about 10 years ago Posted by Jira Service Management Posted by Jira Service Management More Options - [ # Can I extend my Cloud 7-day free trial? ](/discussions/can-i-extend-my-cloud-7-day-free-trial) Can I extend my Cloud 7-day free trial? [ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Service Desk Software ](https://www.g2.com/tags/service-desk-software)[ Incident Management Software ](https://www.g2.com/tags/incident-management-software) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Jira+Service+Management+questions+and+get+answers+from+expert+users+in+our+Jira+Service+Management+Discussions+section.&title=Jira+Service+Management+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fjira-service-management%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Jira+Service+Management+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fjira-service-management%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fjira-service-management%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Jira+Service+Management+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fjira-service-management%2Fdiscuss%0aAsk+Jira+Service+Management+questions+and+get+answers+from+expert+users+in+our+Jira+Service+Management+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Jira+Service+Management+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fjira-service-management%2Fdiscuss%0aAsk+Jira+Service+Management+questions+and+get+answers+from+expert+users+in+our+Jira+Service+Management+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • about 10 years ago Posted by Jira Service Management Posted by Jira Service Management More Options - [ # What can JIRA Software or JIRA Core users do in JIRA Service Desk if they do not have an agent license? ](/discussions/what-can-jira-software-or-jira-core-users-do-in-jira-service-desk-if-they-do-not-have-an-agent-license) What can JIRA Software or JIRA Core users do in JIRA Service Desk if they do not have an agent license? 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Get answers from real users and experts [Start A Discussion](/products/jira-service-management/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Product Avatar Image") ### Have you used Jira Service Management before? Answer a few questions to help the Jira Service Management community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fjira-service-management%2Fdiscuss%3Fsmall_ask%3Djira-service-management) No ## Top Contributors in Jira Service Management 1 ![Shane H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shane H.") SH Loading... ### [Shane H.](https://www.g2.com/users/87dc6460-5177-42c3-bcec-948658d064a8 "Shane H.") Founder / Senior Consultant @ Ruru Solutions 2 pts 2 ![Dan W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dan W.") DW Loading... ### [Dan W.](https://www.g2.com/users/a3d22449-5fc5-4064-b5cc-901cabd601dd "Dan W.") Support Analyst 1 pt 3 ![Vinayak B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vinayak B.") VB Loading... ### [Vinayak B.](https://www.g2.com/users/6d85ae33-e254-4ded-9153-ed9bcc69ceab "Vinayak B.") Software Engineer 1 pt 4 ![Dhillan C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dhillan C.") DC Loading... ### [Dhillan C.](https://www.g2.com/users/2ff21184-b957-46f7-9319-b94bb04d2fa5 "Dhillan C.") Implementation Manager 1 pt 5 ![Maximilian H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maximilian H.") MH Loading... ### [Maximilian H.](https://www.g2.com/users/d80de240-a3aa-4a04-853e-71e03954c316 "Maximilian H.") Software Engineer 1 pt