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Compare Intercom vs Zoho SalesIQ
See this
comparison of Intercom vs. Zoho SalesIQ
based on data from user reviews. Intercom rates 4.3/5 stars with 723 reviews. Zoho SalesIQ rates 4.4/5 stars with 175 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Engage
$53
starting from
FREE
Free
 
Respond
$53
starting from
BASIC
$19 for 3 Users
per month
 
Educate
$49
monthly flat rate
PROFESSIONAL
$59 for 5 Users
per month
 
ENTERPRISE
$129 for 10 Users
per month
 
Free Trial
Free Trial
Intercom
Engage
$53starting from
Respond
$53starting from
Educate
$49monthly flat rate
Free Trial
Zoho SalesIQ
FREE
Free
BASIC
$19 for 3 Usersper month
PROFESSIONAL
$59 for 5 Usersper month
ENTERPRISE
$129 for 10 Usersper month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.6
8.7
Ease of Use
Ease of Use
8.7
8.8
Ease of Setup
Ease of Setup
8.3
8.8
Ease of Admin
Ease of Admin
8.7
8.8
Quality of Support
Quality of Support
8.5
8.5
Ease of Doing Business With
Ease of Doing Business With
8.8
8.9
Product Direction (% positive)
Product Direction (% positive)
8.4
8.7
Meets Requirements
Intercom
8.6
Zoho SalesIQ
8.7
Ease of Use
Intercom
8.7
Zoho SalesIQ
8.8
Ease of Setup
Intercom
8.3
Zoho SalesIQ
8.8
Ease of Admin
Intercom
8.7
Zoho SalesIQ
8.8
Quality of Support
Intercom
8.5
Zoho SalesIQ
8.5
Ease of Doing Business With
Intercom
8.8
Zoho SalesIQ
8.9
Product Direction (% positive)
Intercom
8.4
Zoho SalesIQ
8.7

Features

Messenger
Sequencing
Intercom
8.9
Zoho SalesIQ
Not enough data available
AI
Intercom
7.7
Zoho SalesIQ
Not enough data available
Live Chat
Intercom
9.4
Zoho SalesIQ
Not enough data available
Customization Interface
Intercom
Not enough data available
Zoho SalesIQ
Not enough data available
Communication
Pop-up Chat
Intercom
9.2
Zoho SalesIQ
9.1
Notifications
Intercom
8.8
Zoho SalesIQ
8.4
Targeted Emails
Intercom
8.6
Zoho SalesIQ
8.3
In-App Messaging
Intercom
9.0
Zoho SalesIQ
8.9
Channels
Social Media
Intercom
8.4
Zoho SalesIQ
Not enough data available
Website
Intercom
9.4
Zoho SalesIQ
Not enough data available
Text Message (SMS)
Intercom
8.2
Zoho SalesIQ
Not enough data available
Voice Assistants
Intercom
Not enough data available
Zoho SalesIQ
Not enough data available
Other
Intercom
9.1
Zoho SalesIQ
Not enough data available
Internal Use
Customization
Intercom
7.8
Zoho SalesIQ
8.1
Conversation Archiving
Intercom
8.6
Zoho SalesIQ
8.0
Lead Development
Intercom
8.0
Zoho SalesIQ
8.4
Knowledge Base
Intercom
8.1
Zoho SalesIQ
7.5
Team Inbox
Intercom
8.6
Zoho SalesIQ
7.6
Customer Profiles
Intercom
8.2
Zoho SalesIQ
8.6
Customers
Targeting
Intercom
8.9
Zoho SalesIQ
Not enough data available
Profiles
Intercom
8.6
Zoho SalesIQ
Not enough data available
Analytics
Intercom
7.7
Zoho SalesIQ
Not enough data available
Lead Gathering
Intercom
8.1
Zoho SalesIQ
Not enough data available
Sales Conversion
Intercom
8.1
Zoho SalesIQ
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
68.6%
78.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
27.4%
17.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
4.1%
4.6%
Intercom
Small-Business
68.6%
Mid-Market
27.4%
Enterprise
4.1%
Zoho SalesIQ
Small-Business
78.2%
Mid-Market
17.2%
Enterprise
4.6%

Reviewers' Industry

 
Computer Software
24.4%
Information Technology and Services
15.8%
 
Internet
16.8%
Marketing and Advertising
8.2%
 
Information Technology and Services
15.0%
Computer Software
6.6%
 
Marketing and Advertising
6.9%
Insurance
5.5%
 
Education Management
2.0%
Telecommunications
4.4%
 
Other
35.0%
Other
59.6%
Intercom
Computer Software
24.4%
Internet
16.8%
Information Technology and Services
15.0%
Marketing and Advertising
6.9%
Education Management
2.0%
Other
35.0%
Zoho SalesIQ
Information Technology and Services
15.8%
Marketing and Advertising
8.2%
Computer Software
6.6%
Insurance
5.5%
Telecommunications
4.4%
Other
59.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Steven L.
Administrator in Education Management

It integrates with CRM (the right way) and with Support and with MailChimp. Yes I know it integrates with other apps but those are the most important to a SaaS company. I've used other chat programs and honestly, some have a better/simpler UI (which is...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

Curtis B.
Administrator in Financial Services

The API was just more limited in what you could do. We were trying to switch over from salesforce but couldn't do all that we needed.

 
Intercom
Most Helpful Favorable Review
Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Most Helpful Critical Review
G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

Zoho SalesIQ
Most Helpful Favorable Review
Steven L.
Administrator in Education Management

It integrates with CRM (the right way) and with Support and with MailChimp. Yes I know it integrates with other apps but those are the most important to a SaaS company. I've used other chat programs and honestly, some have a better/simpler UI (which is...

Most Helpful Critical Review
Curtis B.
Administrator in Financial Services

The API was just more limited in what you could do. We were trying to switch over from salesforce but couldn't do all that we needed.

Screenshots

 
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No screenshots provided
Zoho SalesIQ
No screenshots provided

Videos

 

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

No videos provided
Intercom

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

Zoho SalesIQ
No videos provided

Downloads

Zoho SalesIQ
No downloads provided
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