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Compare Tenfold and Upland InGenius 
Featured Products
At a Glance
Market Segments
Mid-Market (41.9% of reviews)
Mid-Market (38.5% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Tenfold
Star Rating
(172)4.5 out of 5
Market Segments
Mid-Market (41.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about TenfoldUpland InGenius
Star Rating
(14)4.4 out of 5
Market Segments
Mid-Market (38.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Upland InGeniusTenfold vs Upland InGenius
When assessing the two solutions, reviewers found Tenfold easier to use. However, Upland InGenius is easier to set up and administer. Reviewers also preferred doing business with Upland InGenius overall.
- Reviewers felt that Tenfold meets the needs of their business better than Upland InGenius.
- When comparing quality of ongoing product support, reviewers felt that Upland InGenius is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Tenfold over Upland InGenius.
Pricing
Entry-Level Pricing
Tenfold
No pricing availableUpland InGenius
No pricing availableFree Trial
Tenfold
No trial information availableUpland InGenius
Free Trial is available
Ratings
Meets Requirements
8.9
154
8.7
10
Ease of Use
9.3
154
9.2
11
Ease of Setup
9.0
41
9.7
5
Ease of Admin
8.5
39
9.3
5
Quality of Support
9.0
136
9.6
8
Has the product been a good partner in doing business?
9.4
41
10.0
5
Product Direction (% positive)
9.1
153
8.8
10
Features by Category
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Functions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
ServiceNow Apps
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
9.1
64
Not enough data
8.5
53
Not enough data
9.0
68
Not enough data
8.9
80
Not enough data
Not enough data
Not enough data
Contacts
8.8
70
Not enough data
8.8
66
Not enough data
9.1
64
Not enough data
Insights
9.0
77
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.8
49
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Tenfold and Upland InGenius are categorized as ServiceNow Store Apps and Outbound Call Tracking
Unique Categories
Tenfold is categorized as Genesys AppFoundry Marketplace, Salesforce AppExchange Apps, and Call Center Infrastructure (CCI)
Upland InGenius is categorized as Contact Center
Reviews
Reviewers' Company Size
Tenfold
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Upland InGenius
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Internet
26.3%
Marketing and Advertising
11.4%
Financial Services
4.8%
Telecommunications
4.2%
Information Technology and Services
4.2%
Other
49.1%
Consumer Services
15.4%
Non-Profit Organization Management
7.7%
Marketing and Advertising
7.7%
Logistics and Supply Chain
7.7%
Hospital & Health Care
7.7%
Other
53.8%
Alternatives
Discussions
What is tenfold software?
1 Comment
TW
Tenfold has created CTI connectors. Getting CRM's to connect with VOIP/telephony platforms in the Customer Experience space. They have done great work for...Read more
Tenfold has no more discussions with answers
Upland InGenius has no discussions with answers
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