Top 10 Upland InGenius Alternatives & Competitors

(14)4.4 out of 5

Looking for alternatives or competitors to Upland InGenius? Contact Center Software is a widely used technology, and many people are seeking popular, easy to use software solutions with auto dialer, speech analytics, and session summary notes. Other important factors to consider when researching alternatives to Upland InGenius include integration and calls. The best overall Upland InGenius alternative is Genesys Cloud CX. Other similar apps like Upland InGenius are Five9 Intelligent Cloud Contact Center Platform, Talkdesk, Aircall, and NiCE CXone Mpower. Upland InGenius alternatives can be found in Contact Center Software but may also be in AI Customer Support Agents Software or Inbound Call Tracking Software.

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Best Paid & Free Alternatives to Upland InGenius

Genesys Cloud CX
Five9 Intelligent Cloud Contact Center Platform
Talkdesk
Aircall
NiCE CXone Mpower
3CX
CTM (formerly CallTrackingMetrics)
Revenue.io

Top 10 Alternatives to Upland InGenius Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how Upland InGenius stacks up to the competition, check reviews from current & previous users in industries like Consumer Services, Computer Software, and Higher Education, and find the best product for your business.

Genesys Cloud CX

By Genesys

4.4/5

(1,488)

Product Description

The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.

Categories in common with Upland InGenius:

Contact Center

Outbound Call Tracking

Five9 Intelligent Cloud Contact Center Platform

By Five9

4.1/5

(580)

Product Description

Categories in common with Upland InGenius:

ServiceNow Store Apps

Contact Center

Outbound Call Tracking

Talkdesk

By Talkdesk

4.4/5

(2,501)

Product Description

Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.

Reviewers say compared to Upland InGenius, Talkdesk is:

Better at meeting requirements

Categories in common with Upland InGenius:

ServiceNow Store Apps

Contact Center

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NiCE CXone Mpower

By NiCE

4.3/5

(1,726)

Product Description

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.

Reviewers say compared to Upland InGenius, NiCE CXone Mpower is:

Better at meeting requirements

Categories in common with Upland InGenius:

By 3CX

Product Description

Reviewers say compared to Upland InGenius, 3CX is:

Better at meeting requirements

Categories in common with Upland InGenius:

Contact Center

CTM (formerly CallTrackingMetrics)

By CTM

4.5/5

(759)

Product Description

CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster, CTM connects marketing performance to revenue outcomes, giving teams the clarity to see which campaigns drive conversions and the insight to optimize every customer touchpoint. The result: more efficient lead handling, higher conversion rates, and improved ROI. Powered by rich conversation analytics, CTM unifies fragmented call, text, chat, and form interactions into a single, actionable view of customer behavior. With deep integrations across leading marketing, advertising, and CRM platforms—and partnership opportunities for agencies, affiliates, and technology providers—CTM makes it simple to align data, teams, and results. Guided by our purpose to create a better human experience through technology, CTM empowers businesses to make every conversation count.

Reviewers say compared to Upland InGenius, CTM (formerly CallTrackingMetrics) is:

Better at meeting requirements

Categories in common with Upland InGenius:

Contact Center

Outbound Call Tracking