1. [Home](https://www.g2.com/) 2. ... 3. [Contact Center Software](https://www.g2.com/categories/contact-center) 4. [Upland InGenius Discussions](https://www.g2.com/products/upland-software-upland-ingenius/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_c03f7e43a4553e4450969f7085c8fe2c/upland-software-upland-ingenius.gif "Product Avatar Image") ](/products/upland-software-upland-ingenius/reviews) [ Upland InGenius ](/products/upland-software-upland-ingenius/reviews) (14)4.4/5 Upland InGenius is a Computer Telephony Integration (CTI) platform that integrates CRM and call center systems to increase productivity. InGenius enables agents to deliver personalized experiences with AI while protecting technology infrastructure investments. With InGenius, agents have a single pane of glass to work from, reducing call handling time and increasing case handling capacity. By aligning telephony data with CRM data, your organization can gain immediate insights into customer behavior and make data-driven decisions that improve the employee and customer experience. Experience a seamless connection between your Salesforce, Microsoft Dynamics 365, or ServiceNow CRM and your Cisco, Genesys, Avaya, or Asterisk business phone system. Show More * * * ### 61.0 Nps Score Already have Upland InGenius? ### All Upland InGenius Discussions Search Most CommentedMost HelpfulCommon QuestionsNewest All DiscussionsDiscussions with CommentsCommon QuestionsDiscussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Common Questions Newest Filter by All Discussions Discussions with Comments Common Questions Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • about 3 years ago More Options - [ # What is InGenius used for? ](/discussions/what-is-ingenius-used-for) What is InGenius used for? [ ServiceNow Marketplace Apps ](https://www.g2.com/tags/servicenow-marketplace-apps)[ Contact Center Software ](https://www.g2.com/tags/contact-center-software)[ Outbound Call Tracking Software ](https://www.g2.com/tags/outbound-call-tracking-software) * * * (true)\<0\>0\>Upvotes (false) * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Upland+InGenius+questions+and+get+answers+from+expert+users+in+our+Upland+InGenius+Discussions+section.&title=Upland+InGenius+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fupland-software-upland-ingenius%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Upland+InGenius+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fupland-software-upland-ingenius%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fupland-software-upland-ingenius%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Upland+InGenius+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fupland-software-upland-ingenius%2Fdiscuss%0aAsk+Upland+InGenius+questions+and+get+answers+from+expert+users+in+our+Upland+InGenius+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Upland+InGenius+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fupland-software-upland-ingenius%2Fdiscuss%0aAsk+Upland+InGenius+questions+and+get+answers+from+expert+users+in+our+Upland+InGenius+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/upland-software-upland-ingenius/discussions/new?entry_point=discussions%23product) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/86dd55276e3da321c4e859f6b15f5e49/upland-software-upland-ingenius.svg "Product Avatar Image") ### Have you used Upland InGenius before? Answer a few questions to help the Upland InGenius community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/login?context=product_review&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fupland-software-upland-ingenius%2Fdiscuss%3Fsmall_ask%3Dupland-software-upland-ingenius) No