Upland InGenius is a Computer Telephony Integration (CTI) platform that integrates CRM and call center systems to increase productivity. InGenius enables agents to deliver personalized experiences with AI while protecting technology infrastructure investments. With InGenius, agents have a single pane of glass to work from, reducing call handling time and increasing case handling capacity. By aligning telephony data with CRM data, your organization can gain immediate insights into customer behavior and make data-driven decisions that improve the employee and customer experience. Experience a seamless connection between your Salesforce, Microsoft Dynamics 365, or ServiceNow CRM and your Cisco, Genesys, Avaya, or Asterisk business phone system.