Compare Agentforce Field Service (formerly Salesforce Field Service) and IFS Cloud 
At a Glance
Market Segments
Mid-Market (42.7% of reviews)
Mid-Market (63.4% of reviews)
Entry-Level Pricing
$165.00 1 User Per Month
No pricing available
Agentforce Field Service (formerly Salesforce Field Service)
Star Rating
(981)4.4 out of 5
Market Segments
Mid-Market (42.7% of reviews)
Pros & Cons
Entry-Level Pricing
$165.00 1 User Per Month
Browse all 4 pricing plansIFS Cloud
Star Rating
(272)4.0 out of 5
Market Segments
Mid-Market (63.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about IFS CloudSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Salesforce Field Service excels in user satisfaction, boasting a significantly higher overall score compared to IFS Cloud. Users appreciate its intuitive interface and seamless integration with the Salesforce platform, making it a preferred choice for many.
- According to verified reviews, IFS Cloud is praised for its comprehensive capabilities, combining multiple business functions like ERP, FSM, and project management. Users highlight its flexibility and customization options, which allow businesses to tailor the software to their unique needs.
- Reviewers mention that Salesforce Field Service shines in its smart scheduling and real-time visibility features. Users find that having all critical information in one place simplifies planning and dispatching, enhancing overall operational efficiency.
- Users say that while IFS Cloud offers robust features for asset management and operational planning, it sometimes struggles with ease of setup and configuration. This can lead to challenges for teams looking to implement the software quickly.
- Reviewers highlight the quality of support provided by Salesforce Field Service, noting its responsiveness and helpfulness. In contrast, users of IFS Cloud have expressed concerns about support quality, indicating a need for improvement in this area.
- According to recent feedback, Salesforce Field Service's powerful mobile app for technicians is a standout feature, enabling efficient field operations. Users appreciate the ease of use and the ability to manage databases effortlessly, which enhances productivity on the go.
Pricing
Entry-Level Pricing
Agentforce Field Service (formerly Salesforce Field Service)
Dispatcher
$165.00
1 User Per Month
Intelligent Dispatch Console built directly on CRM.
- Scheduling and Optimization
- Resource and Work Management
- Workflow Automation
IFS Cloud
No pricing availableFree Trial
Agentforce Field Service (formerly Salesforce Field Service)
No trial information availableIFS Cloud
No trial information availableRatings
Meets Requirements
8.6
349
8.2
223
Ease of Use
8.4
739
7.6
224
Ease of Setup
7.8
606
6.6
157
Ease of Admin
8.3
170
7.4
151
Quality of Support
8.6
339
6.4
217
Has the product been a good partner in doing business?
8.7
163
7.2
151
Product Direction (% positive)
9.0
342
8.1
217
Features by Category
Accounting
Not enough data
8.4
30
Not enough data
8.0
25
Not enough data
7.9
25
Not enough data
8.1
26
Not enough data
7.8
24
Not enough data
8.2
25
Not enough data
7.9
28
Not enough data
8.1
24
Not enough data
8.0
23
Not enough data
7.9
25
Inventory & Warehouse
Not enough data
8.9
30
Not enough data
8.5
31
Not enough data
8.5
31
Not enough data
8.3
29
Not enough data
8.1
26
Not enough data
7.8
22
Not enough data
8.5
24
Not enough data
8.1
15
Purchasing
Not enough data
8.2
31
Not enough data
8.8
30
Not enough data
7.9
25
Not enough data
8.4
30
Sales & Marketing
Not enough data
8.5
26
Not enough data
8.3
20
Not enough data
8.6
28
Not enough data
7.8
27
Not enough data
8.3
24
Not enough data
7.7
23
Manufacturing
Not enough data
8.2
28
Not enough data
7.5
23
Not enough data
7.7
22
Not enough data
8.1
27
Not enough data
8.3
26
Not enough data
8.3
27
Not enough data
7.7
20
Not enough data
8.4
21
Quality Management
Not enough data
8.0
23
Not enough data
7.7
24
Not enough data
7.0
20
Not enough data
7.4
23
Not enough data
7.6
19
Not enough data
7.6
21
Not enough data
8.0
21
Distribution
Not enough data
8.4
27
Not enough data
8.5
22
Not enough data
7.6
25
Not enough data
8.6
26
Not enough data
8.3
24
HR
Not enough data
8.3
12
Not enough data
7.6
19
Not enough data
7.4
23
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Process ERP
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Accounting
Not enough data
9.8
8
Not enough data
7.2
6
Not enough data
8.6
6
Not enough data
8.1
9
Not enough data
8.8
7
Not enough data
7.6
7
Not enough data
9.3
5
Not enough data
8.9
6
Not enough data
9.2
6
Not enough data
7.6
7
Inventory & Warehouse
Not enough data
8.3
12
Not enough data
8.6
12
Not enough data
8.0
11
Not enough data
7.6
11
Not enough data
7.8
12
Purchasing
Not enough data
8.0
9
Not enough data
8.3
11
Not enough data
8.5
10
Not enough data
8.8
11
Sales & Marketing
Not enough data
8.3
11
Not enough data
7.9
8
Not enough data
8.0
10
Not enough data
8.1
9
Not enough data
8.3
9
Not enough data
8.3
10
Discrete Manufacturing
Not enough data
8.0
9
Not enough data
7.2
6
Not enough data
8.3
9
Not enough data
8.3
9
Not enough data
8.3
9
Not enough data
8.2
10
Process Manufacturing
Not enough data
7.2
6
Not enough data
7.1
8
Not enough data
7.2
6
ETO Manufacturing
Not enough data
7.7
8
Not enough data
7.5
6
Not enough data
7.0
5
Quality Management
Not enough data
8.3
6
Not enough data
8.3
7
Not enough data
8.6
7
Not enough data
8.8
8
Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.5
6
Distribution
Not enough data
8.3
9
Not enough data
8.1
9
Not enough data
8.7
10
HR
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.8
6
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Mixed Mode ERP
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Accounting
Not enough data
8.3
23
Not enough data
6.9
16
Not enough data
6.8
16
Not enough data
7.8
22
Not enough data
7.5
19
Not enough data
7.2
21
Not enough data
7.6
18
Not enough data
7.6
20
Not enough data
7.6
17
Not enough data
7.5
17
Inventory & Warehouse
Not enough data
8.0
22
Not enough data
7.6
21
Not enough data
7.7
21
Not enough data
7.4
18
Not enough data
6.8
18
Purchasing
Not enough data
7.6
19
Not enough data
8.3
20
Not enough data
8.0
20
Not enough data
8.1
20
Sales & Marketing
Not enough data
7.6
19
Not enough data
7.4
14
Not enough data
8.1
18
Not enough data
8.0
17
Not enough data
7.8
19
Not enough data
7.4
17
Manufacturing
Not enough data
8.0
20
Not enough data
8.1
18
Not enough data
7.6
19
Not enough data
7.9
19
Not enough data
7.2
15
Not enough data
7.6
18
Quality Management
Not enough data
7.5
16
Not enough data
7.4
16
Not enough data
6.4
15
Not enough data
7.5
16
Distribution
Not enough data
8.1
19
Not enough data
8.0
19
Not enough data
7.9
19
HR
Not enough data
6.3
10
Not enough data
7.4
12
Not enough data
7.3
11
Generative AI
Not enough data
4.3
5
Not enough data
4.7
5
Agentic AI - Discrete ERP
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Accounting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inventory & Warehouse
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Purchasing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Sales & Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Manufacturing
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.0
5
Not enough data
8.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Quality Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Distribution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
HR
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - ETO ERP
Not enough data
Not enough data
Accounting
Not enough data
6.9
47
Not enough data
6.8
47
Not enough data
6.9
52
Not enough data
7.2
59
Not enough data
6.5
35
Not enough data
7.6
65
Not enough data
7.5
67
Not enough data
7.6
60
Not enough data
7.3
52
Not enough data
7.1
52
Not enough data
7.5
73
Not enough data
7.0
49
Not enough data
7.5
53
Not enough data
7.1
45
Not enough data
7.7
49
Not enough data
7.7
56
Not enough data
7.5
52
Not enough data
7.4
63
Back Office
Not enough data
7.4
54
Not enough data
7.7
47
Not enough data
6.9
26
Not enough data
7.2
44
Not enough data
7.6
53
Not enough data
7.3
30
Not enough data
6.4
25
Not enough data
8.3
73
Not enough data
8.2
66
Not enough data
7.0
36
Not enough data
7.3
45
Not enough data
7.5
40
Not enough data
7.6
44
Not enough data
7.1
29
Front Office
Not enough data
6.8
31
Not enough data
6.0
24
Not enough data
7.2
39
Not enough data
7.6
36
Not enough data
6.8
29
Not enough data
6.8
20
Not enough data
6.7
22
Not enough data
7.4
48
Not enough data
7.4
42
Not enough data
6.6
29
Not enough data
7.2
50
Not enough data
7.0
41
Not enough data
6.4
20
Not enough data
6.3
21
Not enough data
6.7
22
Not enough data
6.8
31
Integration
Not enough data
6.7
33
Not enough data
7.2
62
Not enough data
7.3
59
Logistics
Not enough data
7.7
62
Not enough data
7.2
51
Not enough data
7.3
52
Not enough data
7.4
67
Not enough data
7.5
66
Not enough data
8.0
65
Not enough data
7.5
58
Not enough data
7.2
56
Not enough data
7.8
64
Not enough data
7.8
59
Platform
Not enough data
7.6
66
Not enough data
7.0
47
Not enough data
7.2
55
Not enough data
7.5
61
Not enough data
7.4
70
Not enough data
7.1
56
Production
Not enough data
7.7
61
Not enough data
6.5
41
Not enough data
7.1
48
Not enough data
6.9
47
Not enough data
7.2
44
Not enough data
6.7
36
Not enough data
7.6
58
Not enough data
7.3
51
Not enough data
7.1
38
Not enough data
7.6
54
Not enough data
6.9
35
Not enough data
7.4
48
Reporting & Analytics
Not enough data
7.3
62
Not enough data
7.5
66
Not enough data
7.3
57
Generative AI
Not enough data
5.9
9
Not enough data
6.2
11
Agentic AI - ERP Systems
Not enough data
Not enough data
Asset Definition
Not enough data
8.1
13
Not enough data
7.6
12
Not enough data
7.8
13
Not enough data
7.8
12
Asset Tracking
Not enough data
6.5
13
Not enough data
8.1
13
Not enough data
7.9
14
Inventory
Not enough data
7.8
13
Not enough data
6.7
12
Not enough data
7.1
13
Depreciation
Not enough data
7.4
12
Not enough data
7.8
12
Not enough data
7.2
12
Not enough data
6.5
13
Maintenance
Not enough data
7.8
12
Not enough data
7.5
12
Not enough data
7.5
10
Not enough data
7.7
11
Not enough data
7.8
10
Not enough data
7.9
12
Field Service
Not enough data
8.1
12
Not enough data
8.3
9
Not enough data
7.5
8
Monitoring
Not enough data
7.4
12
Not enough data
8.3
11
Not enough data
7.3
11
Contract & Warranty
Not enough data
7.7
11
Not enough data
7.4
9
Not enough data
6.8
10
Analytics
Not enough data
8.3
15
Not enough data
8.1
15
Not enough data
7.8
12
Integration
Not enough data
9.1
13
Not enough data
6.3
8
Not enough data
8.3
14
Agentic AI - Enterprise Asset Management (EAM)
Not enough data
Not enough data
Logistics and Operations
Not enough data
6.9
7
Not enough data
6.9
6
Not enough data
7.4
7
Not enough data
8.3
8
Not enough data
8.1
7
Not enough data
7.4
9
Not enough data
6.1
9
Not enough data
8.3
7
Not enough data
7.5
8
Not enough data
7.9
8
Nonconformance
Not enough data
7.0
18
Not enough data
6.9
18
Not enough data
7.5
16
Quality system
Not enough data
7.6
20
Not enough data
7.3
17
Not enough data
7.3
19
Risk Management
Not enough data
6.3
15
Not enough data
6.3
13
Not enough data
6.7
18
Inspection Management
Not enough data
6.3
17
Not enough data
7.1
18
Not enough data
7.0
17
Compliance
Not enough data
7.0
15
Not enough data
6.8
13
Not enough data
6.8
14
Platform
Not enough data
6.5
21
Not enough data
7.4
23
Not enough data
6.3
15
Not enough data
6.8
23
Services
Not enough data
7.3
22
Not enough data
6.4
24
Not enough data
6.4
23
Not enough data
6.1
20
Generative AI
7.9
152
Not enough data
7.5
150
Not enough data
Before the Job
8.5
276
7.5
31
8.6
270
8.1
36
8.6
276
8.2
32
8.4
268
8.0
33
On the Job
Feature Not Available
7.9
39
8.5
273
7.8
38
Feature Not Available
7.7
31
8.5
274
7.4
32
8.4
226
7.3
11
After the Job
8.6
278
7.8
44
8.6
272
7.4
38
8.2
226
7.8
32
8.7
227
7.8
25
Agentic AI - Field Service Management
7.6
58
Not enough data
7.8
59
Not enough data
8.0
59
Not enough data
Financial Management - Government ERP
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Procurement - Government ERP
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Human Resources - Government ERP
Not enough data
Not enough data
Not enough data
Not enough data
Citizen Services - Government ERP
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Asset Management - Government ERP
Not enough data
Not enough data
Not enough data
Not enough data
Compliance & Audit - Government ERP
Not enough data
Not enough data
Not enough data
Not enough data
Data & Analytics - Government ERP
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Government ERP
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Agentforce Field Service (formerly Salesforce Field Service) and IFS Cloud are categorized as Field Service Management
Unique Categories
Agentforce Field Service (formerly Salesforce Field Service) has no unique categories
IFS Cloud is categorized as ERP Systems, Enterprise Asset Management (EAM), Aviation MRO, Mixed Mode ERP, Discrete ERP, Construction ERP, Process ERP, ETO ERP, Government ERP, and Quality Management (QMS)
Reviews
Reviewers' Company Size
Agentforce Field Service (formerly Salesforce Field Service)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
IFS Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Manufacturing
8.4%
Information Technology and Services
8.4%
Hospital & Health Care
4.9%
Telecommunications
4.5%
Consulting
4.4%
Other
69.4%
Automotive
8.6%
Oil & Energy
8.3%
Information Technology and Services
7.1%
Manufacturing
5.3%
Construction
4.5%
Other
66.2%
Alternatives
Discussions
What is Salesforce Field Service used for?
2 Comments
DJ
The best function of Salesforce Field Service Lightning is probably task assignment. This tool allows you to create and quickly track work assignments,...Read more
Agentforce Field Service (formerly Salesforce Field Service) has no more discussions with answers
What is IFS FSM?
2 Comments
SN
It’s IFS’s Field Service Module. This is a module developed by IFS to support field agents wherein they can key in requirements/service reports from remote...Read more
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