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Compare HubSpot Service Hub vs Intercom
See this
comparison of HubSpot Service Hub vs. Intercom
based on data from user reviews. HubSpot Service Hub rates 4.1/5 stars with 18 reviews. Intercom rates 4.3/5 stars with 722 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Service Hub Enterprise
$1,200
/month
Engage
$53
starting from
 
Service Hub Professional
$400
/month
Respond
$53
starting from
 
Service Hub Starter
$50
/month
Educate
$49
monthly flat rate
 
Service Hub Free
$0
 
Free Trial Unavailable
Free Trial
HubSpot Service Hub
Service Hub Enterprise
$1,200/month
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Service Hub Free
$0
Free Trial Unavailable
Intercom
Engage
$53starting from
Respond
$53starting from
Educate
$49monthly flat rate
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.8
8.6
Ease of Use
Ease of Use
8.9
8.7
Ease of Setup
Ease of Setup
7.9
8.3
Ease of Admin
Ease of Admin
8.1
8.7
Quality of Support
Quality of Support
8.6
8.5
Ease of Doing Business With
Ease of Doing Business With
9.0
8.8
Product Direction (% positive)
Product Direction (% positive)
10.0
8.4
Meets Requirements
HubSpot Service Hub
8.8
Intercom
8.6
Ease of Use
HubSpot Service Hub
8.9
Intercom
8.7
Ease of Setup
HubSpot Service Hub
7.9
Intercom
8.3
Ease of Admin
HubSpot Service Hub
8.1
Intercom
8.7
Quality of Support
HubSpot Service Hub
8.6
Intercom
8.5
Ease of Doing Business With
HubSpot Service Hub
9.0
Intercom
8.8
Product Direction (% positive)
HubSpot Service Hub
10.0
Intercom
8.4

Features

Ticket and Case Management
Workflow
HubSpot Service Hub
8.7
Intercom
8.3
Response Automation
HubSpot Service Hub
9.0
Intercom
8.2
SLA Management
HubSpot Service Hub
Not enough data available
Intercom
7.7
Attachments/Screencasts
HubSpot Service Hub
7.0
Intercom
8.7
Ticket Collaboration
HubSpot Service Hub
Not enough data available
Intercom
8.8
Ticket creation user experience
HubSpot Service Hub
Not enough data available
Intercom
8.7
Ticket response user experience
HubSpot Service Hub
Not enough data available
Intercom
8.7
Communication Channels
Customer Portal
HubSpot Service Hub
Not enough data available
Intercom
8.7
Email to Case
HubSpot Service Hub
9.0
Intercom
8.6
Chat/Live Support
HubSpot Service Hub
Not enough data available
Intercom
9.3
Social Integration
HubSpot Service Hub
Not enough data available
Intercom
8.3
Call Center
Make, Receive, and Record Calls
HubSpot Service Hub
Not enough data available
Intercom
7.5
Customer and Contacts Database
HubSpot Service Hub
Not enough data available
Intercom
8.2
Products and Version Tracking
HubSpot Service Hub
Not enough data available
Intercom
7.8
Call Scripting
HubSpot Service Hub
Not enough data available
Intercom
7.1
Interactive Voice Response (IVR)
HubSpot Service Hub
Not enough data available
Intercom
7.1
Self Service/Community
Forums
HubSpot Service Hub
Not enough data available
Intercom
7.7
Knowledge Base
HubSpot Service Hub
8.0
Intercom
8.6
Ideas/Feedback
HubSpot Service Hub
Not enough data available
Intercom
8.2
Q&A
HubSpot Service Hub
Not enough data available
Intercom
8.1
Reporting & Analytics
Social Monitoring
HubSpot Service Hub
Not enough data available
Intercom
7.5
Reporting
HubSpot Service Hub
8.7
Intercom
7.7
Dashboards
HubSpot Service Hub
9.0
Intercom
7.8
Platform
ITIL Compliance
HubSpot Service Hub
Not enough data available
Intercom
8.0
Mobile User Support
HubSpot Service Hub
Not enough data available
Intercom
8.6
Customization
HubSpot Service Hub
Not enough data available
Intercom
7.8
User, Role, and Access Management
HubSpot Service Hub
Not enough data available
Intercom
8.7
Internationalization
HubSpot Service Hub
Not enough data available
Intercom
8.0
Performance & Reliability
HubSpot Service Hub
Not enough data available
Intercom
9.0
Integration APIs
HubSpot Service Hub
Not enough data available
Intercom
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.1%
68.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
27.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
5.6%
4.1%
HubSpot Service Hub
Small-Business
61.1%
Mid-Market
33.3%
Enterprise
5.6%
Intercom
Small-Business
68.7%
Mid-Market
27.3%
Enterprise
4.1%

Reviewers' Industry

 
Marketing and Advertising
28.0%
Computer Software
24.4%
 
Telecommunications
8.0%
Internet
16.8%
 
Mechanical or Industrial Engineering
8.0%
Information Technology and Services
15.0%
 
Legal Services
8.0%
Marketing and Advertising
6.9%
 
Primary/Secondary Education
4.0%
Education Management
2.0%
 
Other
44.0%
Other
34.9%
HubSpot Service Hub
Marketing and Advertising
28.0%
Telecommunications
8.0%
Mechanical or Industrial Engineering
8.0%
Legal Services
8.0%
Primary/Secondary Education
4.0%
Other
44.0%
Intercom
Computer Software
24.4%
Internet
16.8%
Information Technology and Services
15.0%
Marketing and Advertising
6.9%
Education Management
2.0%
Other
34.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Telecommunications

i like how it has a knowledge base for people who have common questions they can just search there. Also the customer review feature is cool to use too. it's a good way to separate the q&a session from our blog post

Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

 
HubSpot Service Hub
Most Helpful Favorable Review
G2 User in Telecommunications

i like how it has a knowledge base for people who have common questions they can just search there. Also the customer review feature is cool to use too. it's a good way to separate the q&a session from our blog post

Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Intercom
Most Helpful Favorable Review
Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Most Helpful Critical Review
G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

Screenshots

 
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Videos

 No videos provided

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

HubSpot Service Hub
No videos provided
Intercom

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

Downloads

HubSpot Service Hub
No downloads provided
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