Introducing G2.ai, the future of software buying.Try now
Compare Helpwise and Thunderbird 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Quizell
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
ElevenLabs
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Typewise
Visit Website
At a Glance
Market Segments
Small-Business (90.4% of reviews)
Small-Business (64.3% of reviews)
Entry-Level Pricing
$12.00 1 User Per Month
No pricing available
Helpwise
Star Rating
(182)4.6 out of 5
Market Segments
Small-Business (90.4% of reviews)
Pros & Cons
Entry-Level Pricing
$12.00 1 User Per Month
Browse all 4 pricing plansThunderbird
Star Rating
(335)4.3 out of 5
Market Segments
Small-Business (64.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ThunderbirdSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Thunderbird has a solid ticket creation user experience with a score of 8.9, while Helpwise excels with a score of 9.1, indicating a more streamlined process for managing support tickets.
- Reviewers mention that Helpwise's quality of support is notably higher at 9.2 compared to Thunderbird's 7.9, suggesting that users find Helpwise more responsive and helpful when issues arise.
- G2 users highlight Helpwise's ease of setup with a score of 9.1, which is superior to Thunderbird's 8.7, making it a more user-friendly option for new users looking to get started quickly.
- Users on G2 appreciate Helpwise's multi-channel coverage, scoring 9.4, which allows for better integration across various communication platforms compared to Thunderbird's capabilities.
- Reviewers say that Helpwise's automation features, particularly in response automation, score 9.0, making it easier for teams to manage repetitive tasks, while Thunderbird's automation features are less robust.
- Users report that Helpwise's customer and contacts database received a score of 7.9, which is lower than expected, but still better than Thunderbird's performance in this area, indicating a need for improvement in both products.
Pricing
Entry-Level Pricing
Helpwise
Standard
$12.00
1 User Per Month
- 5 Shared Inboxes (Email & Facebook Only)
- Minimum 2, Maximum 10 users
- 3 Automation Rules
Thunderbird
No pricing availableFree Trial
Helpwise
Free Trial is available
Thunderbird
No trial information availableRatings
Meets Requirements
8.9
124
8.7
300
Ease of Use
9.0
126
8.7
301
Ease of Setup
9.1
82
8.8
72
Ease of Admin
9.1
82
8.4
58
Quality of Support
9.2
116
7.9
221
Has the product been a good partner in doing business?
9.4
78
8.1
41
Product Direction (% positive)
9.4
102
7.7
298
Features by Category
Ticket and Case Management
9.0
24
Not enough data
9.1
25
Not enough data
9.1
23
Not enough data
9.0
20
Not enough data
8.8
19
Not enough data
9.0
26
Not enough data
9.1
25
Not enough data
8.0
24
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Feature Not Available
Not enough data
9.4
24
Not enough data
9.2
22
Not enough data
8.4
19
Not enough data
7.0
16
Not enough data
Platform
7.4
23
Not enough data
8.6
20
Not enough data
8.8
26
Not enough data
8.9
21
Not enough data
8.0
21
Not enough data
8.2
21
Not enough data
Messenger
8.8
7
Not enough data
Feature Not Available
Not enough data
8.8
7
Not enough data
8.3
8
Not enough data
Channels
8.8
7
Not enough data
9.0
7
Not enough data
9.7
6
Not enough data
Feature Not Available
Not enough data
9.5
7
Not enough data
Customers
Feature Not Available
Not enough data
9.4
8
Not enough data
9.0
8
Not enough data
9.0
7
Not enough data
Feature Not Available
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.3
28
Not enough data
8.7
22
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.1
32
Not enough data
8.9
31
Not enough data
8.5
25
Not enough data
Generative AI
8.1
7
Not enough data
8.1
7
Not enough data
Inbox Tools
9.2
36
8.9
101
8.5
39
8.9
107
8.7
31
8.5
96
8.5
36
8.7
104
Coordination Tools
8.2
24
8.4
90
8.4
29
8.6
99
8.5
29
8.4
88
Software Options
Feature Not Available
9.1
107
7.5
33
7.6
60
Email Client - Agentic AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
8.0
5
Not enough data
7.3
5
Not enough data
7.7
5
Not enough data
7.7
5
Not enough data
7.3
5
Not enough data
Platform
8.7
5
Not enough data
8.0
5
Not enough data
7.7
5
Not enough data
7.3
5
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
7.9
18
Not enough data
8.1
18
Not enough data
7.8
16
Not enough data
7.8
17
Not enough data
Support Automation
8.1
17
Not enough data
8.1
15
Not enough data
7.6
14
Not enough data
7.9
18
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Sorting & Filtering
Not enough data
9.3
7
Not enough data
9.8
7
Not enough data
8.0
5
Not enough data
9.3
7
Integrations
Not enough data
8.6
7
Not enough data
9.0
7
Not enough data
8.1
6
Time Management
Not enough data
9.5
7
Not enough data
8.8
7
Not enough data
9.0
5
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Email Management
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
8.8
12
Not enough data
9.2
15
Not enough data
8.8
11
Not enough data
8.9
11
Not enough data
Feature Not Available
Not enough data
Internal Use
8.6
20
Not enough data
9.1
13
Not enough data
8.8
11
Not enough data
9.3
12
Not enough data
9.3
15
Not enough data
9.4
13
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
9.0
10
Not enough data
9.0
10
Not enough data
Feature Not Available
Not enough data
8.0
9
Not enough data
Feature Not Available
Not enough data
Self-Service Platform
8.7
9
Not enough data
9.2
10
Not enough data
Feature Not Available
Not enough data
9.3
9
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
9.8(won by default)
9
Not enough data
9.4(won by default)
8
Not enough data
9.6(won by default)
8
Not enough data
Channels
9.8(won by default)
11
Not enough data
9.8(won by default)
8
Not enough data
9.2(won by default)
8
Not enough data
8.9(won by default)
6
Not enough data
9.4(won by default)
8
Not enough data
Insight
9.0(won by default)
5
Not enough data
9.5(won by default)
7
Not enough data
9.3(won by default)
7
Not enough data
9.4(won by default)
8
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Helpwise and Thunderbird are categorized as Email Client
Reviews
Reviewers' Company Size
Helpwise
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Thunderbird
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
14.6%
Computer Software
9.0%
Information Technology and Services
6.7%
Professional Training & Coaching
5.1%
Real Estate
4.5%
Other
60.1%
Information Technology and Services
13.1%
Computer Software
11.9%
Internet
6.7%
Marketing and Advertising
4.9%
Telecommunications
3.0%
Other
60.4%
Discussions
What is Helpwise used for?
1 Comment
DV
<p>For managing shared inboxes with support teams mainly. Also has great multi-channel integrations for bringing in JustCall (same devs), twilio, social...Read more
Helpwise has no more discussions with answers
Has anyone managed to use the copy and paste function from excell?
2 Comments
EC
CONTROL-V or right-click and Paste will keep the cells intact. Right click and "Paste Without Formatting" pastes only the raw data, but not in cells. Read more
Has anyone managed to use the copy and paste function from excell?
1 Comment
BR
Thunderbird does not recognize Excel’s formatting the way Outlook can. But, it can recognize formatting from Word. Copy paste from Excel to Word, then from...Read more
What is the use of Thunderbird software?
1 Comment
SK
It allows you to manage multiple emails in a single window without back and forth switching. That's the main use I found. Besides that, it also has a good...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
