Compare Helpshift and UJET 
At a Glance
Market Segments
Mid-Market (62.3% of reviews)
Mid-Market (56.5% of reviews)
Entry-Level Pricing
Starting at $150.00 Per Month
Contact Vendor
Helpshift
Star Rating
(381)4.3 out of 5
Market Segments
Mid-Market (62.3% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $150.00 Per Month
Browse all 3 pricing plansUJET
Star Rating
(1,129)4.7 out of 5
Market Segments
Mid-Market (56.5% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Vendor
Learn more about UJETSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that UJET excels in overall user satisfaction, reflected in its higher G2 Score compared to Helpshift. Users appreciate UJET's ability to manage calls, chats, and customer information seamlessly, which significantly enhances their efficiency in assisting customers.
- According to verified reviews, Helpshift is praised for its user-friendly interface, making it easy for support members to track tickets and manage customer queries. Users highlight its integration capabilities, particularly with Unity, and the effectiveness of its offline FAQ feature.
- Reviewers mention that UJET's advanced features provide a more personalized customer experience, with customization options that allow businesses to tailor interactions. This flexibility is a significant advantage for those looking to enhance customer communication.
- Users say that Helpshift, while effective, sometimes struggles with specific workflow needs, as some reviewers noted challenges in configuration. However, they still find it a valuable tool for gathering customer data and fulfilling needs.
- G2 reviewers highlight UJET's ease of use and setup, with many users noting that it reduces complexity in daily operations. This is particularly beneficial for teams that require a straightforward solution for managing customer interactions.
- According to recent feedback, both products have their strengths, but UJET's higher ratings in support quality and product direction suggest a more robust partnership for businesses looking for long-term solutions. Users appreciate UJET's commitment to continuous improvement and responsiveness to customer needs.
Pricing
Entry-Level Pricing
Helpshift
Starter
Starting at $150.00
Per Month
Get started quickly with our Starter package of Mobile-First Customer Service Platform.
All packages come with 1,000 issues per month to get you started.
- Web & Mobile In-App Messaging
- Web & Mobile In-App Help Center
- Mobile SDK Integration
UJET
UJET Voice and Chat
Contact Vendor
Voice and Chat can be purchased separately or as a bundle. There is a per user license cost and highly reduced and competitive usage costs, encouraging UJET to share your focus of efficiency gains.
- Full Implementation Services
- Native Mobile and Web SDKs and APIs
- Smart Routing via CRM and API
Free Trial
Helpshift
Free Trial is available
UJET
Free Trial is available
Ratings
Meets Requirements
8.6
295
9.5
936
Ease of Use
8.8
295
9.7
937
Ease of Setup
8.2
139
9.6
345
Ease of Admin
8.4
138
9.4
235
Quality of Support
8.4
275
9.5
887
Has the product been a good partner in doing business?
8.5
134
9.6
232
Product Direction (% positive)
7.9
288
9.5
912
Features by Category
Ticket and Case Management
8.7
161
|
Verified
Not enough data
8.7
163
|
Verified
Not enough data
8.5
167
|
Verified
Not enough data
8.5
169
Not enough data
8.1
122
|
Verified
Not enough data
8.5
164
|
Verified
Not enough data
8.3
161
|
Verified
Not enough data
8.4
87
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.6
150
|
Verified
Not enough data
8.4
150
|
Verified
Not enough data
8.7
125
|
Verified
Not enough data
8.0
44
Not enough data
9.0
18
Not enough data
Platform
8.5
74
|
Verified
Not enough data
8.1
126
|
Verified
9.3
361
|
Verified
8.4
75
|
Verified
Not enough data
8.2
65
|
Verified
Not enough data
7.8
139
|
Verified
Not enough data
7.8
144
|
Verified
Not enough data
Channels
Not enough data
9.6
560
|
Verified
Not enough data
Feature Not Available
Not enough data
9.5
466
|
Verified
Not enough data
9.3
411
Not enough data
9.5
468
Generative AI
Not enough data
9.4
175
Functions
Not enough data
9.5
554
|
Verified
Not enough data
9.5
569
|
Verified
Not enough data
9.5
526
|
Verified
Not enough data
9.4
441
Not enough data
9.4
468
Not enough data
9.6
532
|
Verified
Not enough data
9.5
522
Not enough data
9.6
484
|
Verified
Agentic AI - Contact Center
Not enough data
9.7
46
Not enough data
9.8
47
Not enough data
9.8
46
Not enough data
9.7
47
Administrative
Not enough data
9.5
535
|
Verified
Not enough data
9.5
513
|
Verified
Not enough data
9.4
544
|
Verified
Not enough data
9.6
492
Not enough data
9.5
442
Responses
9.0
24
Not enough data
8.5
24
Not enough data
8.9
23
Not enough data
8.8
22
Not enough data
9.0
22
Not enough data
Platform
9.4
21
Not enough data
9.2
22
Not enough data
8.5
22
Not enough data
8.2
21
Not enough data
9.0
15
Not enough data
8.6
20
Not enough data
8.9
22
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Conversational Platform
9.0
27
Not enough data
8.8
21
Not enough data
8.7
24
Not enough data
8.7
21
Not enough data
Support Automation
8.8
23
Not enough data
8.5
28
Not enough data
8.8
24
Not enough data
8.2
23
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
193
Not enough data
9.1
206
Not enough data
9.5
237
Not enough data
9.6
241
Not enough data
9.6
245
Not enough data
9.6
238
Not enough data
9.6
230
Generative AI
Not enough data
9.4
124
Workforce Management
Not enough data
9.6
232
Not enough data
9.7
219
Call Center Infrastructure (CCI)
Not enough data
9.7
19
Not enough data
9.9
21
Not enough data
9.9
19
Not enough data
9.7
20
Administrative
Not enough data
9.6
239
Not enough data
9.6
223
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channel
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
9.4
84
Not enough data
9.3
83
Feature Not Available
9.1
82
Communication
8.6
110
|
Verified
9.6
396
|
Verified
8.4
120
|
Verified
9.4
420
|
Verified
8.7
86
|
Verified
9.4
182
8.9
105
|
Verified
9.5
382
|
Verified
9.3
14
9.3
178
Internal Use
8.1
126
|
Verified
9.3
361
|
Verified
9.2
102
|
Verified
9.5
380
|
Verified
8.8
77
|
Verified
9.5
182
9.0
97
|
Verified
9.6
383
|
Verified
8.8
83
|
Verified
9.5
325
|
Verified
8.8
92
|
Verified
9.6
381
|
Verified
Generative AI
Not enough data
Not enough data
Self-Service Experience
8.8
148
Not enough data
8.5
138
Not enough data
8.2
107
Not enough data
8.9
21
Not enough data
8.9
21
Not enough data
Self-Service Platform
8.1
22
Not enough data
8.6
23
Not enough data
8.2
17
Not enough data
8.6
23
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Helpshift and UJET are categorized as Live Chat
Unique Categories
Helpshift is categorized as Digital Customer Service Platforms, Conversational Support, Chatbots, Help Desk, Customer Self-Service, and Multilingual Customer Support
UJET is categorized as Call Center Infrastructure (CCI) and Contact Center
Reviews
Reviewers' Company Size
Helpshift
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
UJET
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Games
22.6%
Entertainment
8.3%
Banking
6.8%
Financial Services
6.8%
Consumer Services
5.6%
Other
49.9%
Consumer Services
27.4%
Telecommunications
9.3%
Outsourcing/Offshoring
8.5%
Food & Beverages
5.5%
Retail
4.6%
Other
44.8%
Alternatives
Discussions
How can I improve my customer satisfaction if I have few staff handling Helpshift?
2 Comments
RR
You should increase your staff in such a way that the response time is compensated with the use of this tool.Read more
What would be the best way to receive notifications of chats waiting to be answered.
1 Comment
ŁM
You can create time based automations with add as an action internal note with notification of one of agents. Read more
What's the best way to correctly set up Helpshift Analytics?
1 Comment
TA
Honestly, your Helpshift account manager is the best way to set up Analytics. They will set up a call and walk you through the process as well as make sure...Read more
How do i know how long i been in a subject selection?
2 Comments
Official Response from UJET
Within the UJET agent adapter, there is a counter to highlight how long you've been in the current status. The counter always begins at 00:00 and counts up....Read more
why do you receive a blank csat dsat
2 Comments
Official Response from UJET
Hey Rony, Rafael is correct and this should not be considered a DSAT. This designation is typically done on the CRM and UJET's team is able to help out. Just...Read more
is there a way to change statutes in a longer term of time?
2 Comments
Official Response from UJET
Hey Adela, yes, you can change your status to a longer time in two ways. Before a call or chat is over, you can set your next status that will follow the...Read more
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