# why do you receive a blank csat dsat

some time at the end of the call you receive an score that have no numvers on it and is taken as a dsat

##### Post Metadata
- Posted at: over 6 years ago
- Author title: Student at unitec hoonduras 
- Net upvotes: 1


## Comments
### Comment 1

Hey Rony, Rafael is correct and this should not be considered a DSAT. This designation is typically done on the CRM and UJET's team is able to help out. Just have your manager reach out to their success manager.

##### Comment Metadata
- Posted at: over 6 years ago



### Comment 2

Hey Rony, what happens in this kind of scenario is that the customer does not provide an answer to the first IVR question, just to the second one. i.e. Are you satisfied with support? -as there is no response, it will get to the second question - Was your issue resolved?

Blank surveys are not DSATs, and should not be considered like that.

##### Comment Metadata
- Posted at: over 6 years ago
- Author title: Senior technical support specialist




## Related Product
[UJET](https://www.g2.com/products/ujet/reviews)

## Related Category
[Contact Center](https://www.g2.com/categories/contact-center)

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