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At a Glance
Market Segments
Small-Business (60.6% of reviews)
Mid-Market (59.9% of reviews)
Entry-Level Pricing
$29.00 1 per agent
Free Trial 1 Agent Per Year
HelpDesk
Star Rating
(34)4.6 out of 5
Market Segments
Small-Business (60.6% of reviews)
Pros & Cons
Entry-Level Pricing
$29.00 1 per agent
Browse all 3 pricing plansSysAid
Star Rating
(731)4.5 out of 5
Market Segments
Mid-Market (59.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 1 Agent Per Year
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that SysAid excels in its ticketing system with a score of 9.4, while HelpDesk follows closely with a score of 9.0. Reviewers mention that SysAid's ticketing features are robust, allowing for efficient tracking and management of issues.
- Reviewers mention that HelpDesk shines in its ease of setup, scoring 9.7 compared to SysAid's 8.5. Users on G2 appreciate the straightforward onboarding process of HelpDesk, making it a favorable choice for small businesses.
- G2 users highlight the superior ticket response user experience of HelpDesk, which scored 9.2 against SysAid's 8.6. Reviewers say that HelpDesk's interface is more intuitive, leading to quicker resolutions for customer inquiries.
- Users say that SysAid's asset management features are well-rated at 8.8, but HelpDesk's overall performance in incident management, with a score of 9.3, is noted as a strong point. Reviewers mention that HelpDesk provides better incident reporting capabilities.
- Reviewers mention that SysAid's quality of support is rated at 9.0, matching HelpDesk's score. However, users report that SysAid's support team is particularly responsive, which is a significant advantage for mid-market companies.
- Users on G2 report that HelpDesk offers better mobile user support with a score of 9.4, while SysAid lags behind at 6.5. Reviewers say that HelpDesk's mobile functionality allows for seamless access to support features on the go, which is crucial for small business operations.
Pricing
Entry-Level Pricing
HelpDesk
Team
$29.00
1 per agent
Simple email management tool for teams with 24/7 chat support and unlimited free viewer accounts (a user that can browse and read tickets)
- All messages in one dashboard
- Robust customer data in tickets
- Automations to finish tasks quicker
SysAid
Help Desk
Free Trial
1 Agent Per Year
A comprehensive, generative AI Help Desk platform, revolutionizing IT ticket management and service delivery.
- AI Chatbot
- Asset Management
- Self-Service Portal
Free Trial
HelpDesk
Free Trial is available
SysAid
Free Trial is available
Ratings
Meets Requirements
9.0
28
8.9
587
Ease of Use
9.2
29
8.9
590
Ease of Setup
9.8
7
8.5
519
Ease of Admin
9.4
8
8.8
516
Quality of Support
9.0
28
9.0
579
Has the product been a good partner in doing business?
9.2
8
9.1
508
Product Direction (% positive)
7.5
28
9.1
558
Features by Category
Ticket and Case Management
9.4
26
8.9
43
9.2
26
8.7
45
8.9
24
8.4
45
9.0
24
8.2
43
Feature Not Available
8.2
45
8.8
24
8.4
45
9.1
25
8.6
44
Feature Not Available
8.2
42
Generative AI
Not enough data
7.7
37
Not enough data
7.6
37
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Feature Not Available
8.8
44
8.8
25
9.0
42
9.1
20
8.1
42
8.5
17
6.0
38
Feature Not Available
5.7
39
Platform
9.5
7
6.8
46
9.0
8
8.3
46
9.3
9
8.9
45
9.7
5
8.2
45
8.8
12
8.7
45
9.1
13
8.7
44
Administration
Not enough data
8.8
232
|
Verified
Not enough data
8.7
263
|
Verified
Not enough data
8.8
270
|
Verified
Service Desk
Not enough data
9.5
287
|
Verified
Not enough data
9.3
279
|
Verified
Not enough data
8.9
255
|
Verified
Management
Not enough data
8.7
251
|
Verified
Not enough data
9.0
254
|
Verified
Not enough data
8.7
236
|
Verified
Not enough data
8.7
236
|
Verified
Not enough data
8.3
180
|
Verified
Functionality
Not enough data
9.4
262
|
Verified
Not enough data
8.8
222
|
Verified
Not enough data
8.9
229
|
Verified
Not enough data
8.5
218
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Issue Resolution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
Not enough data
9.0
406
Not enough data
8.9
418
Not enough data
9.1
426
Not enough data
8.4
388
Not enough data
8.5
375
Reporting
Not enough data
8.6
415
Not enough data
8.4
388
Not enough data
8.3
325
Access & Usability
Not enough data
7.4
295
Not enough data
8.8
392
Not enough data
9.0
384
Not enough data
8.6
312
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
HelpDesk and SysAid are categorized as Help Desk
Unique Categories
HelpDesk has no unique categories
Reviews
Reviewers' Company Size
HelpDesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SysAid
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
24.2%
Marketing and Advertising
15.2%
Consumer Services
9.1%
Information Technology and Services
6.1%
Higher Education
6.1%
Other
39.4%
Information Technology and Services
14.2%
Hospital & Health Care
7.3%
Financial Services
4.6%
Banking
4.2%
Computer Software
3.2%
Other
66.5%
Alternatives
Discussions
HelpDesk has no discussions with answers
Does SysAid allow for modern authentication on monitored email?
2 Comments
Official Response from SysAid
In SysAid we have automated email integration, which is affected by Microsoft’s announcement that they’re retiring basic authentication for Office 365 email...Read more
SysAid compatibility with Exchange Server 2013 and above ?
1 Comment
BU
Yes, SysAid works with Exchange 2013 & higher.
Read more
I'm interested in how others have implemented it and uses that may be beneficial to our company.
1 Comment
BU
We have implemented this as the full cloud solution. We have an on Perm Server for Patch Management as well.
Read more
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