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At a Glance
Market Segments
Small-Business (83.8% of reviews)
Small-Business (44.8% of reviews)
Entry-Level Pricing
15 $
$19.00 100 Visitors Per Month
HelpCrunch
Star Rating
(235)4.7 out of 5
Market Segments
Small-Business (83.8% of reviews)
Pros & Cons
Entry-Level Pricing
15 $
Browse all 4 pricing plansLiveChat
Star Rating
(772)4.5 out of 5
Market Segments
Small-Business (44.8% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 100 Visitors Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that LiveChat excels in its live chat functionality, with a score of 9.6, making it a preferred choice for businesses that prioritize real-time customer interaction. In contrast, HelpCrunch, while still strong, scores slightly lower at 9.5.
- Reviewers mention that HelpCrunch offers superior email marketing features, particularly in areas like targeted emails (9.1) and in-app messaging (9.5), which are crucial for businesses looking to enhance customer engagement through personalized communication.
- G2 users highlight that LiveChat's ease of setup (9.1) is a significant advantage, allowing small businesses to get started quickly. HelpCrunch, however, shines in ease of administration with a score of 9.4, making it easier for teams to manage ongoing operations.
- Users on G2 report that HelpCrunch's customer support quality (9.6) is exceptional, often going above and beyond to assist users, while LiveChat's support, although good (9.1), does not consistently match this level of service.
- Reviewers mention that LiveChat's integrations (9.0) are robust, allowing for seamless connectivity with various platforms, which is essential for businesses looking to streamline their operations. HelpCrunch, however, scores slightly higher at 9.0, indicating a competitive edge in this area.
- Users say that HelpCrunch's customization options (9.1) are more extensive, allowing businesses to tailor the software to their specific needs, while LiveChat's customization features (8.4) are seen as more limited, which may affect user experience for some businesses.
Pricing
Entry-Level Pricing
HelpCrunch
Standard Live chat plan
15
$
Great plan for small teams that includes more auto messages, full customization, unlimited contacts and chat history
- 3 chat auto messages
- Help Desk
- Knowledge Base
LiveChat
Starter
$19.00
100 Visitors Per Month
Small business
- Text Intelligence
- Track up to 100 visitors
- 1 recurring campaign
Free Trial
HelpCrunch
Free Trial is available
LiveChat
Free Trial is available
Ratings
Meets Requirements
9.3
187
9.1
690
Ease of Use
9.4
193
9.3
689
Ease of Setup
9.5
136
9.0
271
Ease of Admin
9.4
122
9.1
263
Quality of Support
9.6
185
9.1
639
Has the product been a good partner in doing business?
9.6
119
9.0
255
Product Direction (% positive)
9.7
179
8.3
683
Features by Category
Ticket and Case Management
9.1
63
|
Verified
9.2
248
9.1
64
|
Verified
9.1
245
9.0
66
|
Verified
9.0
238
9.4
36
9.2
253
Feature Not Available
8.5
156
9.1
61
|
Verified
9.0
231
9.2
58
|
Verified
9.1
230
9.3
43
|
Verified
8.9
142
|
Verified
Generative AI
9.7
5
6.4
6
9.0
5
7.2
6
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.7
33
9.2
220
|
Verified
9.3
63
|
Verified
9.3
232
|
Verified
9.5
76
|
Verified
9.4
267
|
Verified
9.0
49
|
Verified
8.9
222
|
Verified
Feature Not Available
8.5
108
Platform
8.7
45
|
Verified
9.1
80
|
Verified
9.2
107
|
Verified
8.4
279
|
Verified
9.1
51
|
Verified
9.2
86
|
Verified
9.0
41
|
Verified
8.9
73
|
Verified
9.0
59
|
Verified
8.9
212
|
Verified
9.1
59
|
Verified
9.1
216
|
Verified
Administration
9.4
15
Not enough data
9.6
14
Not enough data
9.5
13
Not enough data
9.5
13
Not enough data
9.5
11
Not enough data
9.6
15
Not enough data
Integrations
9.8
10
Not enough data
9.7
11
Not enough data
9.7
10
Not enough data
8.6
12
Not enough data
Platform
8.5
12
Not enough data
8.8
12
Not enough data
8.7
10
Not enough data
9.5
13
Not enough data
9.5
11
Not enough data
9.4
11
Not enough data
9.2
10
Not enough data
9.4
15
Not enough data
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Interaction
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
Not enough data
Not enough data
Not enough data
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
Not enough data
Not enough data
Not enough data
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.3
7
Not enough data
8.8
7
Not enough data
8.3
7
Not enough data
Design
9.3
7
Not enough data
9.0
7
Not enough data
9.0
7
Not enough data
8.8
7
Not enough data
8.8
7
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
9.3
19
Not enough data
9.1
21
Not enough data
8.9
20
Not enough data
8.9
19
Not enough data
9.2
16
Not enough data
Platform
9.7
20
Not enough data
9.1
19
Not enough data
9.5
18
Not enough data
9.1
19
Not enough data
8.3
14
Not enough data
8.9
16
Not enough data
9.2
17
Not enough data
Generative AI
9.8
10
Not enough data
9.8
9
Not enough data
Conversational Platform
9.8
9
Not enough data
9.6
8
Not enough data
8.8
7
Not enough data
9.2
8
Not enough data
Support Automation
8.8
7
Not enough data
8.8
7
Not enough data
9.5
7
Not enough data
9.3
9
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
9.2
13
7.7
10
9.1
15
7.8
9
8.3
13
Feature Not Available
Communication
9.6
103
|
Verified
9.1
320
|
Verified
9.4
106
|
Verified
8.9
325
|
Verified
9.1
86
|
Verified
8.4
222
9.5
89
|
Verified
8.8
270
|
Verified
8.0
22
8.3
31
Internal Use
9.2
107
|
Verified
8.4
279
|
Verified
9.3
92
|
Verified
8.8
302
|
Verified
9.2
83
|
Verified
8.6
252
|
Verified
9.1
82
|
Verified
8.6
258
|
Verified
9.2
80
|
Verified
8.6
244
|
Verified
9.1
86
|
Verified
8.4
250
|
Verified
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
HelpCrunch and LiveChat are categorized as Conversational Support, Chatbots, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
HelpCrunch is categorized as Shared Inbox, Customer Communications Management, Transactional Email, AI Chatbots, and AI Customer Support Agents
LiveChat is categorized as Conversational Marketing, Customer Service Automation, and Conversational Commerce Platforms
Reviews
Reviewers' Company Size
HelpCrunch
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LiveChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
20.1%
Information Technology and Services
12.2%
Marketing and Advertising
9.2%
Internet
7.9%
Health, Wellness and Fitness
4.4%
Other
46.3%
Computer Software
8.9%
Information Technology and Services
8.3%
Retail
6.1%
Financial Services
4.0%
Internet
3.8%
Other
68.9%
Alternatives
Discussions
Does your platform have a mobiile app?
1 Comment
PP
Hi Damilola! You surely can interact with your customers through HelpCrunch mobile apps in addition to the web dashboard.
We offer iOS and Android mobile...Read more
HelpCrunch has no more discussions with answers
Can one user respond to multiple chats concurrently?
3 Comments
BM
Yes. 1-10-100. Easy to switch between themRead more
How does LiveChat work when no one is available?
3 Comments
AB
A small box will still be visible on your website, and (depending on your settings) it can say "Sorry you missed us, leave us a message" or "no agent are...Read more
HIS DOCTRINE!! by Paul T. Wright Jr
3 Comments
LL
I now have questions on the reason why churches now say that baptism in not necessary for salvation when it says that Baptism now saves us in 1 Peter 3:21....Read more
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