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At a Glance
Market Segments
Small-Business (83.9% of reviews)
Small-Business (59.6% of reviews)
Entry-Level Pricing
15 $
$0.00 Per Month
HelpCrunch
Star Rating
(236)4.7 out of 5
Market Segments
Small-Business (83.9% of reviews)
Pros & Cons
Entry-Level Pricing
15 $
Browse all 4 pricing plansHubSpot Service Hub
Star Rating
(2,873)4.4 out of 5
Market Segments
Small-Business (59.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that HelpCrunch excels in Quality of Support with a score of 9.6, while HubSpot Service Hub trails behind at 8.8. Reviewers mention that HelpCrunch's support team is responsive and helpful, making it easier for small businesses to resolve issues quickly.
- Reviewers mention that HelpCrunch offers a superior Ease of Setup with a score of 9.5 compared to HubSpot's 8.3. Users on G2 appreciate the straightforward onboarding process of HelpCrunch, which allows them to start using the software without extensive training.
- G2 users highlight HelpCrunch's Personalization capabilities, scoring 9.8, which significantly outshines HubSpot's 8.3. Users say that HelpCrunch allows for tailored customer interactions, enhancing engagement and satisfaction.
- Users report that HelpCrunch's Ticket Creation User Experience is rated at 9.1, while HubSpot's is lower at 8.5. Reviewers mention that HelpCrunch's interface is intuitive, making it easier for teams to manage customer inquiries efficiently.
- Reviewers mention that HelpCrunch's Integrations score of 9.7 is notably higher than HubSpot's 8.4. Users on G2 appreciate the wide range of third-party applications that HelpCrunch seamlessly connects with, enhancing their workflow.
- Users say that HelpCrunch's Automated Email Responses feature, rated at 9.4, is more effective than HubSpot's offerings. Reviewers mention that HelpCrunch's automation capabilities help them maintain timely communication with customers, improving overall service quality.
Pricing
Entry-Level Pricing
HelpCrunch
Standard Live chat plan
15
$
Great plan for small teams that includes more auto messages, full customization, unlimited contacts and chat history
- 3 chat auto messages
- Help Desk
- Knowledge Base
HubSpot Service Hub
Service Hub Free
$0.00
Per Month
For customer service professionals. A simple set of tools to start connecting with and supporting your customers — for free.
- Ticketing
- Custom support form fields
- Live chat
Free Trial
HelpCrunch
Free Trial is available
HubSpot Service Hub
Free Trial is available
Ratings
Meets Requirements
9.3
188
8.5
2,112
Ease of Use
9.4
194
8.6
2,304
Ease of Setup
9.5
137
8.3
1,315
Ease of Admin
9.4
123
8.5
913
Quality of Support
9.6
186
8.8
1,940
Has the product been a good partner in doing business?
9.6
120
8.8
901
Product Direction (% positive)
9.7
180
8.7
1,980
Features by Category
Ticket and Case Management
9.1
63
|
Verified
8.5
767
|
Verified
9.1
64
|
Verified
8.4
768
|
Verified
9.0
66
|
Verified
8.4
773
|
Verified
9.4
36
8.2
706
|
Verified
Feature Not Available
7.8
483
9.1
61
|
Verified
8.2
707
|
Verified
9.2
58
|
Verified
8.4
716
9.3
43
|
Verified
8.7
739
|
Verified
Generative AI
9.7
5
7.4
96
9.0
5
7.4
96
Agentic AI - Help Desk
Not enough data
7.5
90
Not enough data
7.6
92
Not enough data
7.5
91
Communication Channels
8.7
33
8.1
505
9.3
63
|
Verified
8.5
718
|
Verified
9.5
76
|
Verified
8.3
642
|
Verified
9.0
49
|
Verified
7.8
448
Feature Not Available
7.7
465
Platform
8.7
45
|
Verified
7.4
513
9.2
107
|
Verified
8.1
625
|
Verified
9.1
51
|
Verified
8.4
668
|
Verified
9.0
41
|
Verified
8.3
624
|
Verified
9.0
59
|
Verified
8.3
719
|
Verified
9.1
60
|
Verified
8.5
742
|
Verified
Administration
9.4
15
Not enough data
9.6
14
Not enough data
9.5
13
Not enough data
9.5
13
Not enough data
9.5
11
Not enough data
9.6
15
Not enough data
Integrations
9.8
10
Not enough data
9.7
11
Not enough data
9.7
10
Not enough data
8.6
12
Not enough data
Platform
8.5
12
Not enough data
8.8
12
Not enough data
8.7
10
Not enough data
9.5
13
Not enough data
9.5
11
Not enough data
9.4
11
Not enough data
9.2
10
Not enough data
9.4
15
Not enough data
Customer Information
Not enough data
8.4
611
|
Verified
Not enough data
8.6
744
|
Verified
Not enough data
8.6
790
|
Verified
Not enough data
8.0
484
|
Verified
Not enough data
8.3
607
|
Verified
Not enough data
8.3
594
|
Verified
Not enough data
8.5
752
|
Verified
Predictions
Not enough data
7.5
458
|
Verified
Not enough data
7.9
480
|
Verified
Not enough data
8.2
559
Not enough data
7.8
408
|
Verified
Platform
Not enough data
8.5
862
|
Verified
Not enough data
8.2
710
|
Verified
Not enough data
8.4
745
|
Verified
Not enough data
8.6
816
|
Verified
Not enough data
8.4
867
|
Verified
Not enough data
8.2
663
Not enough data
8.5
788
|
Verified
Not enough data
8.8
749
|
Verified
Not enough data
8.7
858
|
Verified
Not enough data
8.8
842
|
Verified
Generative AI
Not enough data
7.7
121
Not enough data
7.8
118
Agentic AI - Customer Success
Not enough data
7.5
92
Not enough data
7.6
93
Not enough data
7.7
94
Not enough data
7.8
93
Not enough data
7.7
93
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Interaction
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
Not enough data
Not enough data
Not enough data
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
Not enough data
Not enough data
Not enough data
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Channels
8.3
7
Not enough data
8.8
7
Not enough data
8.3
7
Not enough data
Design
9.3
7
Not enough data
9.0
7
Not enough data
9.0
7
Not enough data
8.8
7
Not enough data
8.8
7
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
9.1
17
Not enough data
8.7
17
Not enough data
9.0
17
Automation - AI Agents
Not enough data
8.6
17
Not enough data
8.6
17
Not enough data
8.7
17
Not enough data
8.6
17
Not enough data
8.8
17
Platform
Not enough data
8.2
17
Not enough data
8.8
17
Not enough data
8.8
17
Autonomy - AI Agents
Not enough data
8.9
17
Not enough data
8.6
17
Not enough data
8.4
17
Not enough data
8.6
17
Generative AI
Not enough data
8.9
18
Not enough data
9.1
18
Responses
9.3
19
Not enough data
9.1
21
Not enough data
8.9
20
Not enough data
8.9
19
Not enough data
9.2
16
Not enough data
Platform
9.7
20
Not enough data
9.1
19
Not enough data
9.5
18
Not enough data
9.2
20
Not enough data
8.3
14
Not enough data
8.9
16
Not enough data
9.2
17
Not enough data
Generative AI
9.8
10
Not enough data
9.8
9
Not enough data
Conversational Platform
9.8
9
8.3
805
9.6
8
8.0
609
8.8
7
8.1
356
9.2
8
8.2
549
Support Automation
8.8
7
8.2
634
8.8
7
8.1
398
9.5
7
8.2
610
9.3
9
8.1
567
Generative AI
Not enough data
7.4
265
Not enough data
7.5
262
Generative AI
9.2
13
7.7
141
9.1
15
7.7
139
8.3
13
Feature Not Available
Communication
9.6
103
|
Verified
8.6
426
|
Verified
9.4
106
|
Verified
8.4
424
|
Verified
9.1
86
|
Verified
8.7
390
|
Verified
9.5
89
|
Verified
8.6
338
8.0
23
8.1
266
Internal Use
9.2
107
|
Verified
8.1
625
|
Verified
9.3
92
|
Verified
8.5
382
|
Verified
9.2
83
|
Verified
8.4
341
|
Verified
9.1
82
|
Verified
8.6
423
9.2
80
|
Verified
8.8
413
|
Verified
9.1
86
|
Verified
8.7
401
|
Verified
Generative AI
Not enough data
7.6
188
Self-Service Experience
Not enough data
8.6
657
Not enough data
8.6
630
Not enough data
7.7
86
Not enough data
7.9
418
Not enough data
8.3
453
Self-Service Platform
Not enough data
8.3
439
Not enough data
8.5
455
8.3
5
7.7
362
Not enough data
8.3
431
Agentic AI - Customer Self-Service
Not enough data
8.4
34
Not enough data
8.5
34
Not enough data
8.3
34
Not enough data
8.4
34
Not enough data
8.7
34
Not enough data
8.9
33
Not enough data
8.6
33
Generative AI
Not enough data
7.6
86
Not enough data
7.5
86
Generative AI
Not enough data
7.5
79
Not enough data
7.3
80
Survey Management
Not enough data
8.6
212
|
Verified
Not enough data
8.6
258
|
Verified
Not enough data
8.7
277
|
Verified
Not enough data
8.6
262
|
Verified
Process Management
Not enough data
8.5
245
|
Verified
Not enough data
8.6
255
Not enough data
8.6
253
|
Verified
Not enough data
8.6
254
System Management
Not enough data
8.9
251
|
Verified
Not enough data
8.8
242
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
HelpCrunch and HubSpot Service Hub are categorized as Shared Inbox, Conversational Support, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
HelpCrunch is categorized as Customer Communications Management, Chatbots, Transactional Email, AI Chatbots, and AI Customer Support Agents
HubSpot Service Hub is categorized as AI Agents For Business Operations, Customer Success, Enterprise Feedback Management, and Digital Customer Service Platforms
Reviews
Reviewers' Company Size
HelpCrunch
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HubSpot Service Hub
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
20.4%
Information Technology and Services
12.2%
Marketing and Advertising
9.1%
Internet
7.8%
Health, Wellness and Fitness
4.3%
Other
46.1%
Computer Software
19.5%
Information Technology and Services
10.6%
Marketing and Advertising
5.2%
Financial Services
4.6%
Education Management
3.3%
Other
56.7%
Alternatives
Discussions
Does your platform have a mobiile app?
1 Comment
PP
Hi Damilola! You surely can interact with your customers through HelpCrunch mobile apps in addition to the web dashboard.
We offer iOS and Android mobile...Read more
HelpCrunch has no more discussions with answers
How does HubSpot Service Hub contribute to creating a more cohesive and effective customer service experience?
3 Comments
TB
Tim's Web Worx: HubSpot Service Hub Review
As a proud HubSpot Solutions Partner, Tim's Web Worx has had the privilege of integrating HubSpot's powerful...Read more
How to customise the website
2 Comments
MK
Eduardo,
Its not entirely clear to me what you are hoping to customize? We have been able to do quite a bit with ours for the Knowledge Base. Here's a link...Read more
What is service hub?
2 Comments
TE
I have no idea. I don't know what G2 is either. It's very confusing. Read more
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