Reduce your software costs by 18% overnight

Compare Help Scout and Zoho Desk

See this
side-by-side comparison of Help Scout vs. Zoho Desk
based on preference data from user reviews. Help Scout rates 4.3/5 stars with 225 reviews. By contrast, Zoho Desk rates 4.4/5 stars with 2,681 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
Add Product
Help Scout
Help Scout
(225)
4.3 out of 5
Help Scout
Zoho Desk
Zoho Desk
(2,681)
4.4 out of 5
Zoho Desk
Optimized for quick response
Star Rating
Help Scout
Help Scout
Zoho Desk
Zoho Desk
Market Segments
Help Scout
Help Scout
Small-Business (57.3% of reviews)
Zoho Desk
Zoho Desk
Small-Business (70.6% of reviews)
Entry Level Price
Help Scout
Help Scout
$35 user/month
Zoho Desk
Zoho Desk
$0 for 3 agents

Help Scout vs Zoho Desk

When assessing the two solutions, reviewers found Help Scout easier to use, set up, and administer. Reviewers also preferred doing business with Help Scout overall.

  • Reviewers felt that Zoho Desk meets the needs of their business better than Help Scout.
  • When comparing quality of ongoing product support, reviewers felt that Help Scout is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Zoho Desk over Help Scout.
Categories
Shared Categories
Help Scout
Help Scout
Zoho Desk
Zoho Desk
Help Scout and Zoho Desk are categorized as Live Chat, Customer Self-Service, and Help Desk
Unique Categories
Help Scout
Help Scout is categorized as Conversational Customer Engagement and Shared Inbox
Zoho Desk
Zoho Desk is categorized as Social Customer Service
Pricing
Help Scout
Help Scout Pricing
Plus
$35user/month
Standard
$20user/month
Basic
$10user/month
Free Trial
Zoho Desk
Zoho Desk Pricing
FREE
$0for 3 agents
STANDARD
$12/agent/month
PROFESSIONAL
$20/agent/month
ENTERPRISE
$35/agent/month
Free Trial
Ask a Question

Have questions for Help Scout and Zoho Desk?

Start a private conversation.
Ratings
Meets Requirements
Help Scout
Help Scout
8.5
Responses: 191
Zoho Desk
Zoho Desk
8.7
Responses: 2096
Ease of Use
Help Scout
Help Scout
9.1
Responses: 191
Zoho Desk
Zoho Desk
8.5
Responses: 2116
Ease of Setup
Help Scout
Help Scout
9.0
Responses: 100
Zoho Desk
Zoho Desk
8.2
Responses: 1764
Ease of Admin
Help Scout
Help Scout
8.9
Responses: 103
Zoho Desk
Zoho Desk
8.3
Responses: 1779
Quality of Support
Help Scout
Help Scout
8.9
Responses: 172
Zoho Desk
Zoho Desk
8.2
Responses: 1888
Ease of Doing Business With
Help Scout
Help Scout
9.0
Responses: 97
Zoho Desk
Zoho Desk
8.5
Responses: 1605
Product Direction (% positive)
Help Scout
Help Scout
8.2
Responses: 190
Zoho Desk
Zoho Desk
8.6
Responses: 2063
Features
Ticket and Case Management
Ticket creation user experience
Help Scout
Help Scout
9.1
Responses: 125
Verified Feature
Zoho Desk
Zoho Desk
8.7
Responses: 1344
Verified Feature
Ticket response user experience
Help Scout
Help Scout
9.2
Responses: 124
Verified Feature
Zoho Desk
Zoho Desk
8.6
Responses: 1339
Verified Feature
Workflow
Help Scout
Help Scout
8.4
Responses: 135
Verified Feature
Zoho Desk
Zoho Desk
8.4
Responses: 1209
Verified Feature
Response Automation
Help Scout
Help Scout
8.4
Responses: 120
Zoho Desk
Zoho Desk
8.4
Responses: 1120
Verified Feature
SLA Management
Help Scout
Help Scout
8.2
Responses: 15
Zoho Desk
Zoho Desk
8.4
Responses: 938
Verified Feature
Attachments/Screencasts
Help Scout
Help Scout
8.6
Responses: 123
Verified Feature
Zoho Desk
Zoho Desk
8.5
Responses: 1131
Verified Feature
Ticket Collaboration
Help Scout
Help Scout
8.8
Responses: 125
Verified Feature
Zoho Desk
Zoho Desk
8.7
Responses: 1135
Verified Feature
Customer and Contacts Database
Help Scout
Help Scout
7.9
Responses: 52
Zoho Desk
Zoho Desk
8.4
Responses: 726
Verified Feature
Knowledge Share
Knowledge Base
Help Scout
Help Scout
8.6
Responses: 72
Zoho Desk
Zoho Desk
8.6
Responses: 654
Searchable Articles
Help Scout
Help Scout
8.1
Responses: 67
Zoho Desk
Zoho Desk
8.6
Responses: 629
Community Forums
Help Scout
Help Scout
8.2
Responses: 36
Zoho Desk
Zoho Desk
8.3
Responses: 507
Interactive FAQs & Forums
Help Scout
Help Scout
8.1
Responses: 42
Zoho Desk
Zoho Desk
8.4
Responses: 462
Communication
Pop-up Chat
Help Scout
Help Scout
7.5
Responses: 8
Verified Feature
Zoho Desk
Zoho Desk
9.0
Responses: 359
Verified Feature
Notifications
Help Scout
Help Scout
7.1
Responses: 8
Verified Feature
Zoho Desk
Zoho Desk
8.9
Responses: 380
Verified Feature
Targeted Emails
Help Scout
Help Scout
7.2
Responses: 6
Zoho Desk
Zoho Desk
8.9
Responses: 317
In-App Messaging
Help Scout
Help Scout
6.9
Responses: 7
Verified Feature
Zoho Desk
Zoho Desk
8.9
Responses: 299
Verified Feature
Co-Browsing
Help Scout
Help Scout
Not enough data available
Zoho Desk
Zoho Desk
9.1
Responses: 43
Interaction
Web Portals
Help Scout
Help Scout
8.6
Responses: 52
Zoho Desk
Zoho Desk
8.6
Responses: 625
Forum to Reponse
Help Scout
Help Scout
8.1
Responses: 44
Zoho Desk
Zoho Desk
8.5
Responses: 492
Tickets and Tagging
Help Scout
Help Scout
8.6
Responses: 71
Zoho Desk
Zoho Desk
8.8
Responses: 697
Live Chat
Help Scout
Help Scout
7.5
Responses: 39
Zoho Desk
Zoho Desk
8.6
Responses: 467
Internal Use
Customization
Help Scout
Help Scout
7.8
Responses: 58
Verified Feature
Zoho Desk
Zoho Desk
8.4
Responses: 950
Verified Feature
Conversation Archiving
Help Scout
Help Scout
8.0
Responses: 9
Verified Feature
Zoho Desk
Zoho Desk
9.3
Responses: 12
Lead Development
Help Scout
Help Scout
6.7
Responses: 7
Verified Feature
Zoho Desk
Zoho Desk
8.7
Responses: 130
Knowledge Base
Help Scout
Help Scout
7.8
Responses: 9
Verified Feature
Zoho Desk
Zoho Desk
8.8
Responses: 348
Verified Feature
Team Inbox
Help Scout
Help Scout
9.3
Responses: 9
Verified Feature
Zoho Desk
Zoho Desk
8.8
Responses: 349
Verified Feature
Customer Profiles
Help Scout
Help Scout
7.8
Responses: 9
Verified Feature
Zoho Desk
Zoho Desk
8.7
Responses: 348
Verified Feature
Communication Channels
Customer Portal
Help Scout
Help Scout
8.7
Responses: 10
Zoho Desk
Zoho Desk
8.4
Responses: 1055
Verified Feature
Email to Case
Help Scout
Help Scout
9.2
Responses: 114
Verified Feature
Zoho Desk
Zoho Desk
8.8
Responses: 1209
Verified Feature
Chat/Live Support
Help Scout
Help Scout
7.4
Responses: 65
Verified Feature
Zoho Desk
Zoho Desk
8.5
Responses: 747
Verified Feature
Social Integration
Help Scout
Help Scout
7.9
Responses: 39
Verified Feature
Zoho Desk
Zoho Desk
8.5
Responses: 621
Verified Feature
Voice
Help Scout
Help Scout
8.3
Responses: 8
Verified Feature
Zoho Desk
Zoho Desk
8.5
Responses: 473
Verified Feature
Platform
Mobile User Support
Help Scout
Help Scout
7.5
Responses: 6
Zoho Desk
Zoho Desk
8.5
Responses: 645
Verified Feature
Customization
Help Scout
Help Scout
7.8
Responses: 58
Verified Feature
Zoho Desk
Zoho Desk
8.4
Responses: 950
Verified Feature
User, Role, and Access Management
Help Scout
Help Scout
8.6
Responses: 64
Verified Feature
Zoho Desk
Zoho Desk
8.5
Responses: 975
Verified Feature
Integration
Help Scout
Help Scout
8.6
Responses: 43
Verified Feature
Zoho Desk
Zoho Desk
8.6
Responses: 565
Verified Feature
Reporting
Help Scout
Help Scout
8.0
Responses: 109
Verified Feature
Zoho Desk
Zoho Desk
8.4
Responses: 1064
Verified Feature
Dashboards
Help Scout
Help Scout
8.2
Responses: 115
Verified Feature
Zoho Desk
Zoho Desk
8.6
Responses: 1139
Verified Feature
Reviewers' Company Size
Reviewers of both Help Scout and Zoho Desk were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Help Scout
Help Scout
57.3%
Zoho Desk
Zoho Desk
70.6%
Mid-Market
(51-1000 emp.)
Help Scout
Help Scout
37.1%
Zoho Desk
Zoho Desk
24.6%
Enterprise
(> 1000 emp.)
Help Scout
Help Scout
5.6%
Zoho Desk
Zoho Desk
4.8%
Reviewers' Industry
Help Scout
Help Scout Industry
Computer Software
19.7%
Internet
12.8%
Information Technology and Services
8.3%
Marketing and Advertising
6.9%
Retail
4.6%
Other
47.7%
Zoho Desk
Zoho Desk Industry
Information Technology and Services
19.6%
Computer Software
10.2%
Telecommunications
3.8%
Retail
3.6%
Marketing and Advertising
3.1%
Other
59.7%
Reviews
Most Helpful Favorable Review
Help Scout
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Zoho Desk
Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
Help Scout
G
User in Hospital & Health Care

Integration is very minimal, especially compared to Zendesk

Zoho Desk
GC
User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Discussions
Help Scout
Help Scout Discussions
Do you have a mobile app?
1 comment
G2
Yes, search "Help Scout" in your device's application store. Read more
Monty the Mongoose crying
Help Scout has no more discussions with answers
Zoho Desk
Zoho Desk Discussions
Where do I find training VDO?
3 comments
Anoloth (Bic) P.
AP
This might be of help too, Anoloth https://www.zoho.com/desk/trial-room.htmlRead more
how do i use chat
2 comments
ID
What chat are you speaking of?Read more
Is it possible for you to make integration with G suite a breeze?
2 comments
Daniel Kaminski de S.
DS
Screenshots
Help Scout
Help Scout Screenshots
Ask Help Scout a QuestionContact Help ScoutAsk Zoho Desk a QuestionContact Zoho Desk
Need help?
I can help.
Kate
Learning about Business Software?
Ask the community