Compare Help Scout vs Zoho Desk
 Help Scout |  Zoho Desk (1,220) 4.3 out of 5 Optimized for quick response |
Pricing
Basic $8 user/month | FREE $0 /agent/month | |
Standard $15 user/month | PROFESSIONAL $12 /agent/month | |
Plus $27 user/month | ENTERPRISE $25 /agent/month | |
Free Trial Unavailable | Free Trial |
Ratings
| Meets Requirements | ||
| Ease of Use | ||
| Ease of Setup | ||
| Ease of Admin | ||
| Quality of Support | ||
| Ease of Doing Business With | ||
| Product Direction (% positive) |
Features
Reviewers' Company Size
Small-Business (50 or fewer emp.) | ||
Mid-Market (51-1000 emp.) | ||
Enterprise (> 1000 emp.) |
Reviewers' Industry
Computer Software 22.5% | Information Technology and Services 23.4% | |
Internet 17.1% | Computer Software 10.5% | |
Information Technology and Services 8.0% | Telecommunications 3.9% | |
Marketing and Advertising 5.9% | Internet 3.9% | |
Real Estate 4.8% | Marketing and Advertising 3.8% | |
Other 41.7% | Other 54.6% |
Reviews
| Most Helpful Favorable Review | Danielle L. Administrator in Computer Software HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email... | Garret A. User in Information Technology and Services The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The... |
| Most Helpful Critical Review | Isidoro "Roy" J. Administrator There is a noticeable lack of power. Out of all the ticketing services I've used, I liked this the least. Reassigning tickets seemed to be much more cumbersome than needed. | G2 User in Computer Software I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search... |
