Compare Help Scout and Zoho Desk
Featured Products
At a Glance
Market Segments
Small-Business (62.3% of reviews)
Small-Business (72.8% of reviews)
Entry-Level Pricing
$0.00 5 Users Per Month
$0.00
Help Scout
Star Rating
(427)4.4 out of 5
Market Segments
Small-Business (62.3% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 5 Users Per Month
Free Trial is available
Browse all 5 pricing plans
Zoho Desk
Star Rating
(7,567)4.4 out of 5
Market Segments
Small-Business (72.8% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 5 pricing plans
Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoho Desk excels in user experience, with many praising its drag-and-drop interface that significantly enhances productivity. Users appreciate the ease of organizing their systems, which they believe leads to improved processes.
- Users say Help Scout stands out for its user-friendly navigation, making it easy to switch between different tabs. Reviewers highlight its clean and intuitive interface, which helps maintain personal and organized customer conversations, although some feel it appears a bit outdated.
- According to verified reviews, Zoho Desk offers a variety of options for managing tickets, such as linking and holding tickets, which users find beneficial for sorting emails effectively. This flexibility is a key feature that enhances daily operations for teams.
- Reviewers mention that Help Scout provides seamless team management, allowing for instant updates on emails and chats. Users find it straightforward to assign conversations, which contributes to efficient collaboration among team members.
- G2 reviewers highlight that while Zoho Desk has a slightly lower score in ease of use compared to Help Scout, it compensates with robust features that cater to small businesses, making it a strong contender for those looking for comprehensive support solutions.
- Users express that both platforms have their strengths, but Help Scout's higher scores in areas like ticket response user experience and team inbox management suggest it may be better suited for teams prioritizing quick and organized communication.
Pricing
Entry-Level Pricing
Help Scout
Free
$0.00
5 Users Per Month
Limited to 100 contacts per month and 5 users.
- Up to 5 users
- 1 Inbox
- 10 Saved replies
Zoho Desk
FREE
$0.00
Completely Free upto 3 agents
- Email Ticketing
- Customer Management
- Private Knowledge Base
Free Trial
Help Scout
Free Trial is available
Zoho Desk
Free Trial is available
Ratings
Meets Requirements
8.7
323
8.7
6,081
Ease of Use
9.2
327
8.5
6,162
Ease of Setup
9.2
169
8.1
5,434
Ease of Admin
9.1
166
8.3
4,931
Quality of Support
9.0
297
8.3
5,468
Has the product been a good partner in doing business?
9.1
160
8.4
4,459
Product Direction (% positive)
8.1
311
8.9
5,809
Features by Category
Ticket and Case Management
9.2
177
|
Verified
8.7
3475
|
Verified
9.2
177
|
Verified
8.5
3376
|
Verified
8.6
193
|
Verified
8.4
3200
|
Verified
8.6
166
8.3
2964
|
Verified
Feature Not Available
8.2
2691
|
Verified
8.6
178
|
Verified
8.4
2917
|
Verified
8.9
180
|
Verified
8.5
2943
|
Verified
8.2
99
8.3
2532
|
Verified
Generative AI
5.2
7
7.4
969
6.1
6
7.4
953
Agentic AI - Help Desk
Not enough data
7.1
357
Not enough data
7.2
361
Not enough data
7.2
358
Communication Channels
Feature Not Available
8.3
2879
|
Verified
9.2
170
|
Verified
8.6
3128
|
Verified
7.7
105
|
Verified
8.2
2424
|
Verified
7.7
61
8.0
2163
|
Verified
6.8
28
|
Verified
7.8
1927
|
Verified
Platform
7.5
39
8.1
2306
|
Verified
7.7
92
|
Verified
8.2
2758
|
Verified
8.6
104
|
Verified
8.4
2859
|
Verified
8.5
81
|
Verified
8.2
2358
|
Verified
8.1
147
|
Verified
8.3
2848
|
Verified
8.2
151
|
Verified
8.4
2987
|
Verified
Administration
Not enough data
8.2
344
Not enough data
8.2
342
Not enough data
8.4
345
Knowledge Management
Not enough data
8.6
325
Not enough data
8.2
316
Not enough data
8.2
322
Compliance
Not enough data
8.3
337
Not enough data
8.3
334
Not enough data
8.2
336
Not enough data
8.1
334
Customer Support
Not enough data
8.2
311
Not enough data
8.2
312
Not enough data
8.0
310
Data Security
Not enough data
8.1
336
Not enough data
8.1
330
Not enough data
8.4
335
Not enough data
8.4
333
Administration
Not enough data
8.1
313
Not enough data
8.4
315
Not enough data
8.5
313
Generative AI
Not enough data
7.6
248
Channels
9.7
10
8.2
579
8.6
7
8.0
558
8.1
6
Feature Not Available
Design
7.7
8
7.9
547
8.8
7
7.7
556
8.5
11
8.1
553
9.1
11
8.1
549
9.3
10
8.1
533
Generative AI
Not enough data
7.5
428
Not enough data
7.5
421
Usability
Not enough data
8.3
448
Not enough data
8.3
442
Not enough data
8.3
434
Reporting
Not enough data
8.3
431
Not enough data
8.2
416
Not enough data
8.3
423
Generative AI
Not enough data
7.7
329
Not enough data
7.8
324
Conversational Platform
8.3
57
Not enough data
8.5
31
Not enough data
8.7
33
Not enough data
8.4
36
Not enough data
Support Automation
8.4
36
Not enough data
8.8
42
Not enough data
8.4
34
Not enough data
9.0
36
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Sorting & Filtering
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Time Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Email Management
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.9
175
Not enough data
8.0
177
Not enough data
Feature Not Available
Communication
8.9
30
|
Verified
8.8
719
|
Verified
8.9
32
|
Verified
8.7
760
|
Verified
Feature Not Available
8.6
659
8.2
22
|
Verified
8.6
632
|
Verified
Feature Not Available
8.3
356
Internal Use
7.7
92
|
Verified
8.2
2758
|
Verified
8.7
29
|
Verified
Feature Not Available
7.9
18
|
Verified
8.4
455
9.1
35
|
Verified
8.7
714
|
Verified
9.5
33
|
Verified
8.7
693
|
Verified
8.4
30
|
Verified
8.6
707
|
Verified
Generative AI
Not enough data
7.7
422
Self-Service Experience
8.7
108
8.5
1513
8.3
103
8.4
1470
Feature Not Available
8.1
1277
8.3
26
8.1
770
8.5
29
8.2
815
Self-Service Platform
8.8
28
8.3
841
8.7
31
8.3
818
Feature Not Available
7.8
731
8.7
29
8.2
766
Agentic AI - Customer Self-Service
Not enough data
7.7
79
Not enough data
7.7
80
Not enough data
7.9
79
Not enough data
7.8
84
Not enough data
7.8
82
Not enough data
7.8
80
Not enough data
7.7
83
Generative AI
Not enough data
8.2(won by default)
120
Not enough data
8.1(won by default)
118
Process
Not enough data
8.7(won by default)
491
Not enough data
9.0(won by default)
638
Not enough data
8.5(won by default)
490
Channels
Not enough data
9.0(won by default)
627
Not enough data
8.5(won by default)
545
Not enough data
8.7(won by default)
516
Not enough data
8.6(won by default)
459
Not enough data
8.8(won by default)
485
Insight
Not enough data
8.7(won by default)
494
Not enough data
8.9(won by default)
546
Not enough data
8.8(won by default)
516
Not enough data
9.0(won by default)
591
Generative AI
Not enough data
7.7
186
Not enough data
7.7
185
Agentic AI - Google Workspace for Sales
Not enough data
7.2
6
Not enough data
7.5
6
Not enough data
6.9
6
Not enough data
6.9
6
Not enough data
7.2
6
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Help Scout and Zoho Desk are categorized as Digital Customer Service Platforms, Customer Communications Management, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Zoho Desk is categorized as AI Customer Support Agents, Social Customer Service, Complaint Management, Contact Center Knowledge Base, and Google Workspace for Sales
Reviews
Reviewers' Company Size
Help Scout
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
21.3%
Information Technology and Services
9.9%
Internet
7.5%
Marketing and Advertising
4.3%
Retail
4.1%
Other
52.9%
Information Technology and Services
17.9%
Computer Software
10.7%
Computer & Network Security
4.2%
Financial Services
3.6%
Retail
3.5%
Other
60.1%
Discussions
What should I look for in a ticketing system?
2 Comments
AG
What you're looking for in a ticketing system is going to depend on your specific processes for reactively and proactively supporting your customers.
I...Read more
Why sometimes the messages are not merged by themself?
2 Comments
DP
I think you need to contact support as I do not have had this issue in the last 3 years (+4100 conversations currently recorded).Read more
Is Helpscout a CRM?
1 Comment
BW
No. Help Scout is an excellent tool for answering customer questions. It can be powerfully integrated with a CRM by syncing Help Scout information back to...Read more
Where do I find training VDO?
3 Comments
EE
They have a lot of videos right here https://www.youtube.com/user/zoho
You should be able to find the video you need on youtube.Read more
