Compare Help Scout and Zoho Desk
See this
side-by-side comparison of Help Scout vs. Zoho Desk
based on preference data from user reviews. Help Scout rates 4.3/5 stars with 225 reviews. By contrast, Zoho Desk rates 4.4/5 stars with 2,681 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
 Help Scout |  Zoho Desk Optimized for quick response | |
| Star Rating | Help Scout | Zoho Desk |
| Market Segments | Help Scout Small-Business (57.3% of reviews) | Zoho Desk Small-Business (70.6% of reviews) |
| Entry Level Price | Help Scout $35 user/month | Zoho Desk $0 for 3 agents |
Help Scout vs Zoho Desk
When assessing the two solutions, reviewers found Help Scout easier to use, set up, and administer. Reviewers also preferred doing business with Help Scout overall.
- Reviewers felt that Zoho Desk meets the needs of their business better than Help Scout.
- When comparing quality of ongoing product support, reviewers felt that Help Scout is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Zoho Desk over Help Scout.
Categories
Shared Categories
Help Scout and Zoho Desk are categorized as Live Chat, Customer Self-Service, and Help Desk
Unique Categories
Help Scout is categorized as Conversational Customer Engagement and Shared Inbox
Zoho Desk is categorized as Social Customer Service
Pricing
Plus
$35user/month
Standard
$20user/month
Basic
$10user/month
‐
Free Trial
FREE
$0for 3 agents
STANDARD
$12/agent/month
PROFESSIONAL
$20/agent/month
ENTERPRISE
$35/agent/month
Free Trial
Ratings
Meets Requirements
Help Scout
Responses: 191
Zoho Desk
Responses: 2096
Ease of Use
Help Scout
Responses: 191
Zoho Desk
Responses: 2116
Ease of Setup
Help Scout
Responses: 100
Zoho Desk
Responses: 1764
Ease of Admin
Help Scout
Responses: 103
Zoho Desk
Responses: 1779
Quality of Support
Help Scout
Responses: 172
Zoho Desk
Responses: 1888
Ease of Doing Business With
Help Scout
Responses: 97
Zoho Desk
Responses: 1605
Product Direction (% positive)
Help Scout
Responses: 190
Zoho Desk
Responses: 2063
Features
Ticket and Case Management
Ticket creation user experience
Help Scout
Responses: 125
Verified Feature
Zoho Desk
Responses: 1344
Verified Feature
Ticket response user experience
Help Scout
Responses: 124
Verified Feature
Zoho Desk
Responses: 1339
Verified Feature
Workflow
Help Scout
Responses: 135
Verified Feature
Zoho Desk
Responses: 1209
Verified Feature
Response Automation
Help Scout
Responses: 120
Zoho Desk
Responses: 1120
Verified Feature
SLA Management
Help Scout
Responses: 15
Zoho Desk
Responses: 938
Verified Feature
Attachments/Screencasts
Help Scout
Responses: 123
Verified Feature
Zoho Desk
Responses: 1131
Verified Feature
Ticket Collaboration
Help Scout
Responses: 125
Verified Feature
Zoho Desk
Responses: 1135
Verified Feature
Customer and Contacts Database
Help Scout
Responses: 52
Zoho Desk
Responses: 726
Verified Feature
Knowledge Share
Knowledge Base
Help Scout
Responses: 72
Zoho Desk
Responses: 654
Searchable Articles
Help Scout
Responses: 67
Zoho Desk
Responses: 629
Community Forums
Help Scout
Responses: 36
Zoho Desk
Responses: 507
Interactive FAQs & Forums
Help Scout
Responses: 42
Zoho Desk
Responses: 462
Communication
Pop-up Chat
Help Scout
Responses: 8
Verified Feature
Zoho Desk
Responses: 359
Verified Feature
Notifications
Help Scout
Responses: 8
Verified Feature
Zoho Desk
Responses: 380
Verified Feature
Targeted Emails
Help Scout
Responses: 6
Zoho Desk
Responses: 317
In-App Messaging
Help Scout
Responses: 7
Verified Feature
Zoho Desk
Responses: 299
Verified Feature
Co-Browsing
Help Scout
Zoho Desk
Responses: 43
Interaction
Web Portals
Help Scout
Responses: 52
Zoho Desk
Responses: 625
Forum to Reponse
Help Scout
Responses: 44
Zoho Desk
Responses: 492
Tickets and Tagging
Help Scout
Responses: 71
Zoho Desk
Responses: 697
Live Chat
Help Scout
Responses: 39
Zoho Desk
Responses: 467
Internal Use
Customization
Help Scout
Responses: 58
Verified Feature
Zoho Desk
Responses: 950
Verified Feature
Conversation Archiving
Help Scout
Responses: 9
Verified Feature
Zoho Desk
Responses: 12
Lead Development
Help Scout
Responses: 7
Verified Feature
Zoho Desk
Responses: 130
Knowledge Base
Help Scout
Responses: 9
Verified Feature
Zoho Desk
Responses: 348
Verified Feature
Team Inbox
Help Scout
Responses: 9
Verified Feature
Zoho Desk
Responses: 349
Verified Feature
Customer Profiles
Help Scout
Responses: 9
Verified Feature
Zoho Desk
Responses: 348
Verified Feature
Communication Channels
Customer Portal
Help Scout
Responses: 10
Zoho Desk
Responses: 1055
Verified Feature
Email to Case
Help Scout
Responses: 114
Verified Feature
Zoho Desk
Responses: 1209
Verified Feature
Chat/Live Support
Help Scout
Responses: 65
Verified Feature
Zoho Desk
Responses: 747
Verified Feature
Social Integration
Help Scout
Responses: 39
Verified Feature
Zoho Desk
Responses: 621
Verified Feature
Voice
Help Scout
Responses: 8
Verified Feature
Zoho Desk
Responses: 473
Verified Feature
Platform
Mobile User Support
Help Scout
Responses: 6
Zoho Desk
Responses: 645
Verified Feature
Customization
Help Scout
Responses: 58
Verified Feature
Zoho Desk
Responses: 950
Verified Feature
User, Role, and Access Management
Help Scout
Responses: 64
Verified Feature
Zoho Desk
Responses: 975
Verified Feature
Integration
Help Scout
Responses: 43
Verified Feature
Zoho Desk
Responses: 565
Verified Feature
Reporting
Help Scout
Responses: 109
Verified Feature
Zoho Desk
Responses: 1064
Verified Feature
Dashboards
Help Scout
Responses: 115
Verified Feature
Zoho Desk
Responses: 1139
Verified Feature
Reviewers' Company Size
Reviewers of both Help Scout and Zoho Desk were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Help Scout
Zoho Desk
Mid-Market
(51-1000 emp.)
Help Scout
Zoho Desk
Enterprise
(> 1000 emp.)
Help Scout
Zoho Desk
Reviewers' Industry
Computer Software
19.7%
Internet
12.8%
Information Technology and Services
8.3%
Marketing and Advertising
6.9%
Retail
4.6%
Other
47.7%
Information Technology and Services
19.6%
Computer Software
10.2%
Telecommunications
3.8%
Retail
3.6%
Marketing and Advertising
3.1%
Other
59.7%
Reviews
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software
HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...
Garret A.
User in Information Technology and Services
The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...
Most Helpful Critical Review
User in Hospital & Health Care
Integration is very minimal, especially compared to Zendesk
User in Computer Software
I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...
Top Alternatives
Discussions
Do you have a mobile app?
1 comment
G2
Yes, search "Help Scout" in your device's application store. Read more
Help Scout has no more discussions with answers
Where do I find training VDO?
3 comments
AP
This might be of help too, Anoloth
https://www.zoho.com/desk/trial-room.htmlRead more
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