Compare Help Scout vs Zoho Desk

See this
comparison of Help Scout vs. Zoho Desk
based on data from user reviews. Help Scout rates 4.3/5 stars with 154 reviews. Zoho Desk rates 4.3/5 stars with 1,221 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Basic
$8
user/month
FREE
$0
/agent/month
 
Standard
$15
user/month
PROFESSIONAL
$12
/agent/month
 
Plus
$27
user/month
ENTERPRISE
$25
/agent/month
 
Free Trial Unavailable
Free Trial
Help Scout
Basic
$8user/month
Standard
$15user/month
Plus
$27user/month
Free Trial Unavailable
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.5
8.7
Ease of Use
Ease of Use
9.2
8.5
Ease of Setup
Ease of Setup
8.8
8.1
Ease of Admin
Ease of Admin
8.8
8.4
Quality of Support
Quality of Support
8.8
8.2
Ease of Doing Business With
Ease of Doing Business With
8.9
8.5
Product Direction (% positive)
Product Direction (% positive)
7.8
8.7
Meets Requirements
Help Scout
8.5
Zoho Desk
8.7
Ease of Use
Help Scout
9.2
Zoho Desk
8.5
Ease of Setup
Help Scout
8.8
Zoho Desk
8.1
Ease of Admin
Help Scout
8.8
Zoho Desk
8.4
Quality of Support
Help Scout
8.8
Zoho Desk
8.2
Ease of Doing Business With
Help Scout
8.9
Zoho Desk
8.5
Product Direction (% positive)
Help Scout
7.8
Zoho Desk
8.7

Features

Ticket and Case Management
Ticket creation user experience
Help Scout
9.1
Zoho Desk
8.7
Ticket response user experience
Help Scout
9.3
Zoho Desk
8.5
Workflow
Help Scout
8.3
Zoho Desk
8.2
Response Automation
Help Scout
8.4
Zoho Desk
8.4
SLA Management
Help Scout
Not enough data available
Zoho Desk
8.3
Attachments/Screencasts
Help Scout
8.5
Zoho Desk
8.3
Ticket Collaboration
Help Scout
8.8
Zoho Desk
8.6
Knowledge Share
Knowledge Base
Help Scout
8.7
Zoho Desk
8.7
Searchable Articles
Help Scout
8.0
Zoho Desk
8.7
Community Forums
Help Scout
8.4
Zoho Desk
8.4
Interactive FAQs & Forums
Help Scout
8.1
Zoho Desk
8.6
Interaction
Web Portals
Help Scout
8.8
Zoho Desk
8.6
Forum to Reponse
Help Scout
8.2
Zoho Desk
8.5
Tickets and Tagging
Help Scout
8.7
Zoho Desk
8.8
Live Chat
Help Scout
6.7
Zoho Desk
8.7
Communication Channels
Customer Portal
Help Scout
9.0
Zoho Desk
8.4
Email to Case
Help Scout
9.3
Zoho Desk
8.7
Chat/Live Support
Help Scout
7.0
Zoho Desk
8.5
Social Integration
Help Scout
8.1
Zoho Desk
8.5
Call Center
Make, Receive, and Record Calls
Help Scout
Not enough data available
Zoho Desk
8.4
Customer and Contacts Database
Help Scout
7.7
Zoho Desk
8.3
Products and Version Tracking
Help Scout
Not enough data available
Zoho Desk
8.4
Call Scripting
Help Scout
Not enough data available
Zoho Desk
8.3
Interactive Voice Response (IVR)
Help Scout
Not enough data available
Zoho Desk
8.3
Self Service/Community
Forums
Help Scout
Not enough data available
Zoho Desk
8.3
Knowledge Base
Help Scout
8.4
Zoho Desk
8.4
Ideas/Feedback
Help Scout
9.2
Zoho Desk
8.4
Q&A
Help Scout
9.7
Zoho Desk
8.5
Reporting & Analytics
Social Monitoring
Help Scout
Not enough data available
Zoho Desk
8.5
Reporting
Help Scout
8.1
Zoho Desk
8.3
Dashboards
Help Scout
8.3
Zoho Desk
8.4
Platform
Mobile User Support
Help Scout
Not enough data available
Zoho Desk
8.4
ITIL Compliance
Help Scout
Not enough data available
Zoho Desk
8.5
Customization
Help Scout
7.6
Zoho Desk
8.3
User, Role, and Access Management
Help Scout
8.5
Zoho Desk
8.5
Internationalization
Help Scout
8.2
Zoho Desk
8.2
Performance & Reliability
Help Scout
9.4
Zoho Desk
8.7
Integration APIs
Help Scout
8.4
Zoho Desk
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
54.4%
70.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
39.5%
23.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
6.1%
5.6%
Help Scout
Small-Business
54.4%
Mid-Market
39.5%
Enterprise
6.1%
Zoho Desk
Small-Business
70.4%
Mid-Market
23.9%
Enterprise
5.6%

Reviewers' Industry

 
Computer Software
22.5%
Information Technology and Services
23.4%
 
Internet
17.1%
Computer Software
10.5%
 
Information Technology and Services
8.0%
Telecommunications
3.9%
 
Marketing and Advertising
5.9%
Internet
3.9%
 
Real Estate
4.8%
Marketing and Advertising
3.8%
 
Other
41.7%
Other
54.6%
Help Scout
Computer Software
22.5%
Internet
17.1%
Information Technology and Services
8.0%
Marketing and Advertising
5.9%
Real Estate
4.8%
Other
41.7%
Zoho Desk
Information Technology and Services
23.4%
Computer Software
10.5%
Telecommunications
3.9%
Internet
3.9%
Marketing and Advertising
3.8%
Other
54.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
Most Helpful Critical Review
Isidoro "Roy" J.
Administrator

There is a noticeable lack of power. Out of all the ticketing services I've used, I liked this the least. Reassigning tickets seemed to be much more cumbersome than needed.

G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Isidoro "Roy" J.
Administrator

There is a noticeable lack of power. Out of all the ticketing services I've used, I liked this the least. Reassigning tickets seemed to be much more cumbersome than needed.

Zoho Desk
Most Helpful Favorable Review
Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Screenshots

 
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Videos

 No videos provided
Help Scout
No videos provided
Zoho Desk

Downloads

 No downloads providedNo downloads provided
Help Scout
No downloads provided
Zoho Desk
No downloads provided
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