Link copied to clipboard # Help Scout vs Re:amaze Comparison - What are their main differences? Share [ Export ](/compare/help-scout/re-amaze/export.csv) Help ScoutRe:amaze[+ Add Product](#) Reviews **Help Scout** [ 4.4/5(431) ](https://www.g2.com/products/help-scout/reviews#reviews) **Re:amaze** [ 4.6/5(140) ](https://www.g2.com/products/re-amaze/reviews#reviews) Pricing **Help Scout** Free Trial **$0.00** 5 Users Per Month · Free **Re:amaze** Free Trial **$29 per agent / month** · Basic **Pricing Insights** from reviews Time to Implement **Help Scout** 1 month Based on 82 responses **Re:amaze** 1 month Based on 61 responses Return on Investment **Help Scout** 9 months Based on 55 responses **Re:amaze** 8 months1 month sooner Based on 56 responses Perceived Cost **Help Scout** $$$$$ **Re:amaze** $$$$$ Average Discount **Help Scout** 13%5% more **Re:amaze** 8% ![Help Scout](https://images.g2crowd.com/uploads/product/hd_favicon/0c1172f9215269c879ddfb93247db6eb/help-scout.svg "Help Scout") ![Re:amaze](https://images.g2crowd.com/uploads/product/hd_favicon/669e159be60419953b428ebc047cecde/re-amaze.svg "Re:amaze") G2 offers free advice on this comparison. Chat with an expert How do we contact you? ![](/assets/advisor_router/text_message-df41c2977e57ce19bdccb768c56510d9fa9182b581f7903660ca57fd8634bf09.svg)Text Message ![](/assets/advisor_router/phone_call-c9171db19e0526ecaea5fcbe1122f2ba459d8ab314c830a23440e5a1a536d62f.svg)Phone Call Who do you want to talk with? ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg)AI Agent ![](/assets/advisor_router/human-26a980d7eed0089d422337af1b2588329a59f3fec5a0eff6d1b43312553d4c7b.svg)Human Pros & Cons **Help Scout** [ Ease of Use (14) ](https://www.g2.com/products/help-scout/reviews?filters%5Bsentiment_snippet%5D=1886246&qs=pros-and-cons#reviews)[ Features (11) ](https://www.g2.com/products/help-scout/reviews?filters%5Bsentiment_snippet%5D=1886108&qs=pros-and-cons#reviews)[ Lack of Features (8) ](https://www.g2.com/products/help-scout/reviews?filters%5Bsentiment_snippet%5D=1888195&qs=pros-and-cons#reviews)[ Limited Features (7) ](https://www.g2.com/products/help-scout/reviews?filters%5Bsentiment_snippet%5D=1888295&qs=pros-and-cons#reviews) **Re:amaze** [ Customer Support (1) ](https://www.g2.com/products/re-amaze/reviews?filters%5Bsentiment_snippet%5D=2139267&qs=pros-and-cons#reviews)[ Flexibility (1) ](https://www.g2.com/products/re-amaze/reviews?filters%5Bsentiment_snippet%5D=2139290&qs=pros-and-cons#reviews) Integrations **Help Scout** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_db11aab8ccb63f5742949ab9955e36bf/google-analytics.png "Product Avatar Image") Google Analytics ](https://www.g2.com/products/google-analytics/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_793034d14bb0f3fa12d97cf3cc0032c4/jira.jpg "Product Avatar Image") Jira ](https://www.g2.com/products/jira/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_69054bc7d40597b06fc3905720ccc914/microsoft-outlook.png "Product Avatar Image") Outlook ](https://www.g2.com/products/microsoft-outlook/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f6ee5c9dddbf5c28b136829c8782ed1b/slack.png "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews)[ View all ](https://www.g2.com/products/help-scout/integrations) **Re:amaze** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_84fd5bd582809f20ff5682d2746ffa82/shopify.png "Product Avatar Image") Shopify ](https://www.g2.com/products/shopify/reviews)[ View all ](https://www.g2.com/products/re-amaze/integrations) Screenshots **Help Scout** ![Help Scout screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1393072/One-unified-platform.png) **Re:amaze** ![Re:amaze screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/75206/expirable-direct-uploads_2F83fea6e2-345c-4eab-ae4d-9d9bf2b46a0f_2FShopify-screen1.png) Ratings Meets Requirements **Help Scout** 8.7 8.7327 **Re:amaze** 9.2 9.2122 Ease of Use **Help Scout** 9.2 9.2331 **Re:amaze** 9.0 9.0124 Ease of Setup **Help Scout** 9.2 9.2173 **Re:amaze** 8.9 8.977 Ease of Admin **Help Scout** 9.1 9.1169 **Re:amaze** 9.4 9.477 Quality of Support **Help Scout** 9.0 9.0300 **Re:amaze** 9.4 9.4117 Has the product been a good partner in doing business? **Help Scout** 9.1 9.1163 **Re:amaze** 9.6 9.676 Product Direction (% positive) **Help Scout** 8.1 8.1315 **Re:amaze** 9.2 9.2122 Features Help Desk[Hide 74 FeaturesShow 74 Features](javascript:void(0);) 8.2 225 9.0 93 Ticket and Case Management Ticket Creation User Experience 9.2 178 | Verified 9.3(won by 0.1) 66 | Verified Ticket Response User Experience 9.2 180 | Verified 9.3(won by 0.1) 67 | Verified Workflow 8.6 197 | Verified 9.0(won by 0.4) 67 | Verified Automated Response 8.6 168 8.9(won by 0.3) 60 | Verified Attachments/Screencasts 8.6(tied score) 178 | Verified 8.6(tied score) 67 | Verified Ticket Collaboration 9.0 183 | Verified 9.1(won by 0.1) 58 | Verified Customer/Contact Database 8.3 101 8.9(won by 0.6) 29 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Service Level Agreement (SLA) Management Feature Not Available 8.8(won by default) 40 | Verified Workflow Management Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Ticket Management Not enough data Not enough data Call Center Management Not enough data Not enough data Queue Management Not enough data Not enough data Inbox Management Not enough data Not enough data Support Ticket Management Not enough data Not enough data Email Management Not enough data Not enough data Generative AI AI Text Generation 6.3(won by default) 9 Not enough data AI Text Summarization 6.7(won by default) 7 Not enough data Generative AI Not enough data Not enough data Agentic AI - Help Desk Autonomous Task Execution Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Communication Channels Email to Case 9.2 172 | Verified 9.3(won by 0.1) 64 | Verified Live Chat Support 7.8 106 | Verified 9.3(won by 1.5) 68 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Social Media Integration 7.7 62 8.8(won by 1.1) 63 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Customer Portal Feature Not Available 9.1(won by default) 54 | Verified Voice 7.0(won by default) 29 | Verified Feature Not Available Video Chat Not enough data Not enough data Platform Mobile User Support 7.5 39 9.1(won by 1.6) 49 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Customization 7.7 93 | Verified 8.5(won by 0.8) 68 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) User, Role, and Access Management 8.6 104 | Verified 9.2(won by 0.6) 52 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Third-Party Integrations 8.5 82 | Verified 9.2(won by 0.7) 47 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Reporting 8.1 149 | Verified 9.1(won by 1.0) 57 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Activity Dashboard 8.2 152 | Verified 8.8(won by 0.6) 61 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Mobile Access Not enough data Not enough data Additional Functionality Automated Routing Not enough data Not enough data Chatbot Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Autoresponders Not enough data Not enough data AI Copilot Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data CRM Not enough data Not enough data Gamification Not enough data Not enough data Conversation Intelligence Not enough data Not enough data Customizable Fields Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Key Performance Indicators Not enough data Not enough data Collaboration Tools Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Voice Recognition Not enough data Not enough data Live Chat Not enough data Not enough data Task Automation Not enough data Not enough data IVR Not enough data Not enough data Language Detection Not enough data Not enough data Multiple Data Sources Not enough data Not enough data Predictive Analytics Not enough data Not enough data API Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Data Security Not enough data Not enough data Interaction Tracking Not enough data Not enough data Prioritization Not enough data Not enough data Secure Data Storage Not enough data Not enough data Macros/Templated Responses Not enough data Not enough data Performance Metrics Not enough data Not enough data Single Sign On Not enough data Not enough data Mobile App Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Email Templates Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Automated Responses Not enough data Not enough data Data Import/Export Not enough data Not enough data Personalization Not enough data Not enough data Workflow Automation Not enough data Not enough data Live Chat[Hide 44 FeaturesShow 44 Features](javascript:void(0);) 8.5 137 9.2 82 Generative AI AI Text Generation Not enough data Not enough data AI Text Summarization Not enough data Not enough data AI Text-to-Speech Not enough data Not enough data Generative AI Not enough data Not enough data Communication Pop-up Chat 8.9 30 | Verified 9.6(won by 0.7) 59 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Notifications 8.9 32 | Verified 9.4(won by 0.5) 59 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) In-App Messaging 8.2 22 | Verified 9.3(won by 1.1) 39 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Targeted Emails Feature Not Available 9.1(won by default) 26 | Verified Co-Browsing Feature Not Available Not enough data Real-Time Notifications Not enough data Not enough data Real-time Consumer-facing Chat Not enough data Not enough data Internal Use Customization 7.7 93 | Verified 8.5(won by 0.8) 68 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Conversation Archiving 8.7 29 | Verified 9.4(won by 0.7) 56 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Lead Development 7.9 18 | Verified 9.0(won by 1.1) 34 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Knowledge Base 9.1 35 | Verified 9.3(won by 0.2) 49 | Verified Team Inbox 9.5(tied score) 33 | Verified 9.5(tied score) 46 | Verified Customer Profiles 8.4 30 | Verified 8.8(won by 0.4) 48 | Verified Additional Functionality Real-Time Analytics Not enough data Not enough data Email Management Not enough data Not enough data API Not enough data Not enough data Single Sign On Not enough data Not enough data Search/Filter Not enough data Not enough data Collaboration Tools Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Activity Dashboard Not enough data Not enough data Canned Responses Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Transfers/Routing Not enough data Not enough data Geotargeting Not enough data Not enough data Interaction Tracking Not enough data Not enough data CRM Not enough data Not enough data Transcripts/Chat History Not enough data Not enough data Document Storage Not enough data Not enough data Screen Sharing Not enough data Not enough data Contact Management Not enough data Not enough data Autoresponders Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Mobile Access Not enough data Not enough data AI Copilot Not enough data Not enough data Offline Form Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Support Ticket Management Not enough data Not enough data File Sharing Not enough data Not enough data Customer Self-Service[Hide 17 FeaturesShow 17 Features](javascript:void(0);) 8.6 129 9.1 62 Generative AI AI Text Summarization Not enough data Not enough data Self-Service Experience Knowledge Base 8.7 109 9.1(won by 0.4) 47 Searchable Articles 8.3 104 9.0(won by 0.7) 48 (There is a greater than 0.5 difference between this product's rating and its competitors) Mobile Optimization 8.3(won by default) 26 Not enough data Personalization 8.5(won by default) 29 Not enough data Community Forums Feature Not Available Feature Not Available Self-Service Platform Branding 8.8(won by default) 28 Not enough data Automation 8.7(won by default) 32 Not enough data Integrations 8.7(won by default) 29 Not enough data Artificial Intelligence Feature Not Available Not enough data Agentic AI - Customer Self-Service Autonomous Task Execution Not enough data Not enough data Multi-step Planning Not enough data Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Decision Making Not enough data Not enough data Customer Communications Management[Hide 45 FeaturesShow 45 Features](javascript:void(0);) 8.7 16 Not enough data Channels Multi-Channel Coverage 9.7(won by default) 11 Not enough data Open Listening 8.6(won by default) 7 Not enough data Physical Media 8.1(won by default) 6 Not enough data Design Communications Strategy Development 7.7(won by default) 8 Not enough data Create Content 8.8(won by default) 7 Not enough data Personalization 8.5(won by default) 11 Not enough data Inbound Identification 9.1(won by default) 11 Not enough data Regulatory Compliance 9.3(won by default) 10 Not enough data Batch Communications Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data On-Demand Communications Not enough data Not enough data Interactive Content Not enough data Not enough data Generative AI AI Text Generation Not enough data Not enough data AI Text Summarization Not enough data Not enough data Generative AI Not enough data Not enough data Additional Functionality Chat/Messaging Not enough data Not enough data Customer Database Not enough data Not enough data Customizable Branding Not enough data Not enough data Call Recording Not enough data Not enough data Autoresponders Not enough data Not enough data IVR Not enough data Not enough data Email Management Not enough data Not enough data Template Management Not enough data Not enough data SMS Messaging Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Content Management Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Compliance Management Not enough data Not enough data Multi-Language Not enough data Not enough data Interaction Tracking Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Social Media Integration Not enough data Not enough data Workflow Management Not enough data Not enough data Customer History Not enough data Not enough data Activity Dashboard Not enough data Not enough data AI Copilot Not enough data Not enough data Video Support Not enough data Not enough data CRM Not enough data Not enough data Inbox Management Not enough data Not enough data API Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Feedback Management Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Collaboration Tools Not enough data Not enough data Activity Tracking Not enough data Not enough data Shared Inbox[Hide 12 FeaturesShow 12 Features](javascript:void(0);) 8.9 67 Not enough data Productivity Tools Notes 9.4(won by default) 59 Not enough data Internal Discussion 9.0(won by default) 56 Not enough data Assignments and Tasks 8.9(won by default) 52 Not enough data Workflows 9.0(won by default) 52 Not enough data Templates 9.1(won by default) 53 Not enough data Integrations 8.5(won by default) 48 Not enough data Tagging System 9.3(won by default) 60 Not enough data Analytics Trends 8.3(won by default) 39 Not enough data Performance Tracking 8.6(won by default) 51 Not enough data Email Tracking Feature Not Available Not enough data Agentic AI - Shared Inbox Autonomous Task Execution Not enough data Not enough data Decision Making Not enough data Not enough data Conversational Support[Hide 10 FeaturesShow 10 Features](javascript:void(0);) 8.6 70 Not enough data Conversational Platform Personalization 8.3(won by default) 57 Not enough data Omnichannel 8.5(won by default) 31 Not enough data Contextual Engagement 8.7(won by default) 33 Not enough data Proactive Engagement 8.4(won by default) 36 Not enough data Support Automation Intelligent Routing 8.4(won by default) 36 Not enough data Seamless Escalation 8.8(won by default) 42 Not enough data Transcripts 8.4(won by default) 34 Not enough data Self-Serve Support 9.0(won by default) 36 Not enough data Generative AI AI Text Generation Not enough data Not enough data AI Text Summarization Not enough data Not enough data Social Customer Service[Hide 14 FeaturesShow 14 Features](javascript:void(0);) Not enough data 9.2 59 Generative AI AI Text Generation Not enough data Not enough data AI Text Summarization Not enough data Not enough data Process Mentions Not enough data 9.2(won by default) 38 Tickets Not enough data 9.2(won by default) 43 Macros Not enough data 9.0(won by default) 38 Channels Email Not enough data 9.5(won by default) 56 Social Not enough data 8.9(won by default) 57 Live Chat Not enough data 9.3(won by default) 53 Phone Not enough data 9.3(won by default) 23 Text Not enough data 9.2(won by default) 30 Insight Surveys Not enough data 8.6(won by default) 27 Reporting Not enough data 9.1(won by default) 37 Visitor Activity Not enough data 9.0(won by default) 38 Help Desk Not enough data 9.5(won by default) 44 Show 3 feature categories with incomplete data Collaboration & Productivity[Hide 45 FeaturesShow 45 Features](javascript:void(0);) Not enough data Not enough data Additional Functionality Third-Party Integrations Not enough data Not enough data To-Do List Not enough data Not enough data @mentions Not enough data Not enough data Single Sign On Not enough data Not enough data File Management Not enough data Not enough data Activity Dashboard Not enough data Not enough data Drag & Drop Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Prioritization Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Screen Sharing Not enough data Not enough data Content Management Not enough data Not enough data Brainstorming Not enough data Not enough data AI Copilot Not enough data Not enough data File Transfer Not enough data Not enough data Calendar Management Not enough data Not enough data Status Tracking Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Version Control Not enough data Not enough data Task Management Not enough data Not enough data Activity Tracking Not enough data Not enough data Real Time Editing Not enough data Not enough data Communication Management Not enough data Not enough data Chat/Messaging Not enough data Not enough data Tagging Not enough data Not enough data Generative AI Not enough data Not enough data Assignment Management Not enough data Not enough data Task Scheduling Not enough data Not enough data Project Management Not enough data Not enough data Collaboration Tools Not enough data Not enough data Workflow Management Not enough data Not enough data Secure Data Storage Not enough data Not enough data File Sharing Not enough data Not enough data Document Storage Not enough data Not enough data Task Progress Tracking Not enough data Not enough data Discussions/Forums Not enough data Not enough data Commenting/Notes Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Contact Management Not enough data Not enough data Video Conferencing Not enough data Not enough data Progress Tracking Not enough data Not enough data Mobile Access Not enough data Not enough data API Not enough data Not enough data Document Management Not enough data Not enough data Customizable Branding Not enough data Not enough data Email Management[Hide 62 FeaturesShow 62 Features](javascript:void(0);) Not enough data Not enough data Sorting & Filtering Attachment Search Not enough data Not enough data Tags Not enough data Not enough data AI Sorting Not enough data Not enough data Predefined Rules Not enough data Not enough data Integrations Microsoft Outlook Integration Not enough data Not enough data Gmail Integration Not enough data Not enough data Apple Calendar Integration Not enough data Not enough data Social Media Integration Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Time Management Unified Inbox Not enough data Not enough data Email Automation Not enough data Not enough data Snooze Not enough data Not enough data Generative AI AI Text Generation Not enough data Not enough data AI Text-to-Speech Not enough data Not enough data AI Text Summarization Not enough data Not enough data Generative AI Not enough data Not enough data Agentic AI - Email Management Autonomous Task Execution Not enough data Not enough data Cross-system Integration Not enough data Not enough data Additional Functionality Whitelisting/Blacklisting Not enough data Not enough data Customizable Fields Not enough data Not enough data Signature Management Not enough data Not enough data Shared Inboxes Not enough data Not enough data Email Distribution Not enough data Not enough data Prioritization Not enough data Not enough data Customizable Forms Not enough data Not enough data AI Copilot Not enough data Not enough data Mobile App Not enough data Not enough data Routing Not enough data Not enough data Activity Dashboard Not enough data Not enough data Collaboration Tools Not enough data Not enough data Inbox Management Not enough data Not enough data Queue Management Not enough data Not enough data Drag & Drop Not enough data Not enough data Contact Management Not enough data Not enough data Email Marketing Not enough data Not enough data Data Recovery Not enough data Not enough data Archiving & Retention Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Autoresponders Not enough data Not enough data Multiple User Accounts Not enough data Not enough data API Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Customer Segmentation Not enough data Not enough data Search/Filter Not enough data Not enough data Support Ticket Management Not enough data Not enough data Canned Responses Not enough data Not enough data Workflow Management Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Chat/Messaging Not enough data Not enough data Response Management Not enough data Not enough data Email Templates Not enough data Not enough data Email Monitoring Not enough data Not enough data Campaign Management Not enough data Not enough data Email Tracking Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Spam Blocker Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Customizable Templates Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Tagging Not enough data Not enough data Campaign Analytics Not enough data Not enough data Workflow Automation Not enough data Not enough data Digital Customer Service Platforms[Hide 2 FeaturesShow 2 Features](javascript:void(0);) Not enough data Not enough data Generative AI AI Text Generation Not enough data Not enough data AI Text Summarization Not enough data Not enough data User Insights Reviewers' Company Size [![Help Scout](https://images.g2crowd.com/uploads/product/hd_favicon/0c1172f9215269c879ddfb93247db6eb/help-scout.svg "Help Scout")](https://www.g2.com/products/help-scout/reviews) Help Scout Small-Business(50 or fewer emp.) 61.7% Mid-Market(51-1000 emp.) 34.0% Enterprise(\> 1000 emp.) 4.4% [![Re:amaze](https://images.g2crowd.com/uploads/product/hd_favicon/669e159be60419953b428ebc047cecde/re-amaze.svg "Re:amaze")](https://www.g2.com/products/re-amaze/reviews) Re:amaze Small-Business(50 or fewer emp.) 81.0% Mid-Market(51-1000 emp.) 16.8% Enterprise(\> 1000 emp.) 2.2% Small-Business (50 or fewer emp.) 61.7% 81.0% Mid-Market (51-1000 emp.) 34.0% 16.8% Enterprise (\> 1000 emp.) 4.4% 2.2% Reviewers' Industry [![Help Scout](https://images.g2crowd.com/uploads/product/hd_favicon/0c1172f9215269c879ddfb93247db6eb/help-scout.svg "Help Scout")](https://www.g2.com/products/help-scout/reviews) Help Scout Computer Software 21.3% Information Technology and Services 9.8% Internet 7.4% Marketing and Advertising 4.3% Financial Services 4.1% Other 53.1% [![Re:amaze](https://images.g2crowd.com/uploads/product/hd_favicon/669e159be60419953b428ebc047cecde/re-amaze.svg "Re:amaze")](https://www.g2.com/products/re-amaze/reviews) Re:amaze Retail 19.0% Apparel & Fashion 6.6% Consumer Electronics 6.6% Sporting Goods 5.8% Consumer Goods 5.1% Other 56.9% Alternatives **Help Scout Alternatives** ![Front](https://images.g2crowd.com/uploads/product/hd_favicon/1fe01c88159eb52ed7e93d98cdce08a5/front.svg "Front") [ Front ](/products/front/reviews) ![Hiver in Gmail](https://images.g2crowd.com/uploads/product/hd_favicon/8c69adc63f75a8bf2fccd3ff0884f94f/hiver-in-gmail.svg "Hiver in Gmail") [ Hiver in Gmail ](/products/hiver-in-gmail/reviews) ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") [ Fin ](/products/fin/reviews) ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") [ Freshdesk ](/products/freshdesk/reviews) **Re:amaze Alternatives** ![Gorgias](https://images.g2crowd.com/uploads/product/hd_favicon/f2ea93430628f5d7db1467087af9ec37/gorgias.svg "Gorgias") [ Gorgias ](/products/gorgias/reviews) ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") [ Zendesk for Customer Service ](/products/zendesk-for-customer-service/reviews) ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") [ Freshdesk ](/products/freshdesk/reviews) ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") [ Fin ](/products/fin/reviews) ## Help Scout vs Re:amaze When assessing the two solutions, reviewers found Help Scout easier to use and set up. However, Re:amaze is easier to administer. Reviewers also preferred doing business with Re:amaze overall. - Reviewers felt that Re:amaze meets the needs of their business better than Help Scout. - When comparing quality of ongoing product support, reviewers felt that Re:amaze is the preferred option. - For feature updates and roadmaps, our reviewers preferred the direction of Re:amaze over Help Scout.