Compare Help Scout and Re:amaze 
Featured Products
At a Glance
Market Segments
Small-Business (62.1% of reviews)
Small-Business (80.9% of reviews)
Entry-Level Pricing
$0.00 5 Users Per Month
$29 per agent / month
Help Scout
Star Rating
(424)4.4 out of 5
Market Segments
Small-Business (62.1% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 5 Users Per Month
Free Trial is available
Browse all 5 pricing plansRe:amaze
Star Rating
(139)4.6 out of 5
Market Segments
Small-Business (80.9% of reviews)
Pros & Cons
Entry-Level Pricing
$29 per agent / month
Browse all 5 pricing plansHelp Scout vs Re:amaze
When assessing the two solutions, reviewers found Help Scout easier to use and set up. However, Re:amaze is easier to administer. Reviewers also preferred doing business with Re:amaze overall.
- Reviewers felt that Re:amaze meets the needs of their business better than Help Scout.
- When comparing quality of ongoing product support, reviewers felt that Re:amaze is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Re:amaze over Help Scout.
Pricing
Entry-Level Pricing
Help Scout
Free
$0.00
5 Users Per Month
Limited to 100 contacts per month and 5 users.
- Up to 5 users
- 1 Inbox
- 10 Saved replies
Re:amaze
Basic
$29 per agent / month
Re:amaze Basic includes everything you need to grow your customer service team and culture.
- Unlimited Email Inboxes
- Social Media Integration
- Basic Reporting and Analytics
Free Trial
Help Scout
Free Trial is available
Re:amaze
Free Trial is available
Ratings
Meets Requirements
8.7
321
9.2
121
Ease of Use
9.2
325
9.0
123
Ease of Setup
9.1
168
8.9
76
Ease of Admin
9.1
166
9.4
77
Quality of Support
9.0
295
9.4
116
Has the product been a good partner in doing business?
9.1
159
9.6
76
Product Direction (% positive)
8.1
309
9.2
121
Features by Category
Ticket and Case Management
9.2
176
|
Verified
9.3
66
|
Verified
9.2
176
|
Verified
9.3
67
|
Verified
8.6
191
|
Verified
9.0
67
|
Verified
8.6
166
8.9
60
|
Verified
Feature Not Available
8.8
40
|
Verified
8.6
177
|
Verified
8.6
67
|
Verified
8.9
179
|
Verified
9.1
58
|
Verified
8.2
99
8.9
29
|
Verified
Generative AI
5.2
7
Not enough data
6.1
6
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Feature Not Available
9.1
54
|
Verified
9.2
170
|
Verified
9.3
64
|
Verified
7.7
104
|
Verified
9.3
67
|
Verified
7.7
61
8.8
63
|
Verified
6.8
28
|
Verified
Feature Not Available
Platform
7.5
39
9.1
49
|
Verified
7.7
90
|
Verified
8.5
68
|
Verified
8.6
104
|
Verified
9.2
52
|
Verified
8.6
79
|
Verified
9.2
46
|
Verified
8.1
145
|
Verified
9.1
57
|
Verified
8.2
151
|
Verified
8.8
61
|
Verified
Channels
9.7
10
Not enough data
8.6
7
Not enough data
8.1
6
Not enough data
Design
7.7
8
Not enough data
8.8
7
Not enough data
8.5
11
Not enough data
9.1
11
Not enough data
9.3
10
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
8.3
57
Not enough data
8.5
31
Not enough data
8.7
33
Not enough data
8.4
36
Not enough data
Support Automation
8.4
36
Not enough data
8.8
42
Not enough data
8.4
34
Not enough data
9.0
36
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Sorting & Filtering
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Time Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Email Management
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
9.0
29
|
Verified
9.6
59
|
Verified
8.9
31
|
Verified
9.4
59
|
Verified
Feature Not Available
9.1
26
|
Verified
8.2
22
|
Verified
9.3
39
|
Verified
Feature Not Available
Not enough data
Internal Use
7.7
90
|
Verified
8.5
68
|
Verified
8.7
29
|
Verified
9.4
56
|
Verified
7.9
18
|
Verified
9.0
34
|
Verified
9.1
34
|
Verified
9.3
49
|
Verified
9.5
32
|
Verified
9.5
46
|
Verified
8.4
30
|
Verified
8.8
48
|
Verified
Generative AI
Not enough data
Not enough data
Self-Service Experience
8.7
108
9.1
47
8.3
103
9.0
48
Feature Not Available
Feature Not Available
8.3
26
Not enough data
8.5
29
Not enough data
Self-Service Platform
8.8
28
Not enough data
8.7
31
Not enough data
Feature Not Available
Not enough data
8.7
29
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
9.2(won by default)
38
Not enough data
9.2(won by default)
43
Not enough data
9.0(won by default)
38
Channels
Not enough data
9.5(won by default)
56
Not enough data
8.9(won by default)
57
Not enough data
9.3(won by default)
53
Not enough data
9.3(won by default)
23
Not enough data
9.2(won by default)
30
Insight
Not enough data
8.6(won by default)
27
Not enough data
9.1(won by default)
37
Not enough data
9.0(won by default)
38
Not enough data
9.5(won by default)
44
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Help Scout and Re:amaze are categorized as Digital Customer Service Platforms, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Help Scout is categorized as Shared Inbox, Conversational Support, Customer Communications Management, and Email Management
Re:amaze is categorized as Social Customer Service
Reviews
Reviewers' Company Size
Help Scout
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Re:amaze
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
20.9%
Information Technology and Services
10.0%
Internet
7.5%
Marketing and Advertising
4.4%
Retail
4.1%
Other
53.2%
Retail
19.1%
Apparel & Fashion
6.6%
Consumer Electronics
6.6%
Sporting Goods
5.9%
Consumer Goods
5.1%
Other
56.6%
Alternatives
Discussions
What should I look for in a ticketing system?
2 Comments
AG
Help Scout recently announced a new integration with messenger, which is great news for their users. However, I find it disappointing that this integration...Read more
Why sometimes the messages are not merged by themself?
2 Comments
AG
Hey Oliver,
I'm Anthony. A member of Help Scout's support team.
If you still have questions about messages within Help Scout, please reach out and I'd...Read more
Do you have a mobile app?
1 Comment
BD
Yes, search "Help Scout" in your device's application store. Read more
What if your pricing changes in the future? Will I be grandfathered?
2 Comments
Official Response from Re:amaze
We're serious about pricing because we know how important it is for you to estimate costs and be able to scale your growth according to your business growth....Read more
What is Re:amaze's pricing?
1 Comment
Official Response from Re:amaze
Re:amaze offers 4 different plans for businesses in all growth stages.
1. Re:amaze Starter is a $50 flat rate plan that offers businesses unlimited staff...Read more
What is Re:amaze's free trial policy?
1 Comment
Official Response from Re:amaze
All Re:amaze accounts come with a standard 14-day no obligation free trial. During the free trial, you'll have access to all features from Re:amaze Basic,...Read more
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