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At a Glance
Market Segments
Small-Business (62.3% of reviews)
Small-Business (44.8% of reviews)
Entry-Level Pricing
$0.00 5 Users Per Month
$19.00 100 Visitors Per Month
Help Scout
Star Rating
(417)4.4 out of 5
Market Segments
Small-Business (62.3% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 5 Users Per Month
Free Trial is available
Browse all 5 pricing plansLiveChat
Star Rating
(772)4.5 out of 5
Market Segments
Small-Business (44.8% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 100 Visitors Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that LiveChat excels in multi-channel coverage with a score of 9.8, allowing businesses to engage customers across various platforms seamlessly, while Help Scout, with a score of 8.9, offers solid but less extensive multi-channel capabilities.
- Reviewers mention that LiveChat's ticket creation user experience is rated at 9.2, providing a smooth and intuitive process, whereas Help Scout matches this with a score of 9.2 but users note that its ticket response user experience is slightly better at 9.2 compared to LiveChat's 9.1.
- G2 users highlight that LiveChat's response automation feature is particularly strong, scoring 9.2, which helps streamline customer interactions, while Help Scout's response automation is rated lower at 8.6, indicating less efficiency in automating responses.
- Users on G2 report that LiveChat's internal discussion feature scores 9.1, facilitating better team collaboration, while Help Scout's internal discussion feature is rated lower at 8.9, suggesting that LiveChat may provide a more integrated team communication experience.
- Reviewers say that LiveChat's customization options are rated at 8.4, allowing for a tailored user experience, while Help Scout's customization is rated lower at 7.8, indicating that users may find LiveChat more adaptable to their specific needs.
- Users report that LiveChat's analytics capabilities, particularly in performance tracking, score 8.4, providing valuable insights into customer interactions, while Help Scout's performance tracking is rated lower at 8.1, suggesting that LiveChat may offer more robust analytical tools for businesses.
Pricing
Entry-Level Pricing
Help Scout
Free
$0.00
5 Users Per Month
Limited to 100 contacts per month and 5 users.
- Up to 5 users
- 1 Inbox
- 10 Saved replies
LiveChat
Starter
$19.00
100 Visitors Per Month
Small business
- Text Intelligence
- Track up to 100 visitors
- 1 recurring campaign
Free Trial
Help Scout
Free Trial is available
LiveChat
Free Trial is available
Ratings
Meets Requirements
8.7
315
9.1
690
Ease of Use
9.2
319
9.3
689
Ease of Setup
9.2
163
9.0
271
Ease of Admin
9.1
163
9.1
263
Quality of Support
9.1
289
9.1
639
Has the product been a good partner in doing business?
9.1
156
9.0
255
Product Direction (% positive)
8.2
303
8.3
683
Features by Category
Ticket and Case Management
9.2
175
|
Verified
9.2
248
9.2
174
|
Verified
9.1
245
8.6
188
|
Verified
9.0
238
8.6
164
9.2
253
Feature Not Available
8.5
156
8.7
176
|
Verified
9.0
231
8.9
175
|
Verified
9.1
230
8.2
99
8.9
142
|
Verified
Generative AI
5.2
7
6.4
6
6.1
6
7.2
6
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Feature Not Available
9.2
220
|
Verified
9.2
166
|
Verified
9.3
232
|
Verified
7.7
101
|
Verified
9.4
267
|
Verified
7.7
61
8.9
222
|
Verified
6.8
28
|
Verified
8.5
108
Platform
7.5
39
9.1
80
|
Verified
7.7
90
|
Verified
8.4
279
|
Verified
8.6
104
|
Verified
9.2
86
|
Verified
8.5
78
|
Verified
8.9
73
|
Verified
8.1
144
|
Verified
8.9
212
|
Verified
8.2
151
|
Verified
9.1
216
|
Verified
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.7
10
Not enough data
8.6
7
Not enough data
8.1
6
Not enough data
Design
7.7
8
Not enough data
8.8
7
Not enough data
8.5
11
Not enough data
9.1
11
Not enough data
9.3
10
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
8.3
57
Not enough data
8.5
31
Not enough data
8.7
33
Not enough data
8.4
36
Not enough data
Support Automation
8.4
36
Not enough data
8.8
42
Not enough data
8.4
34
Not enough data
9.0
36
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Sorting & Filtering
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Time Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Email Management
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.7
10
Not enough data
7.8
9
Not enough data
Feature Not Available
Communication
9.0
29
|
Verified
9.1
320
|
Verified
8.9
30
|
Verified
8.9
325
|
Verified
Feature Not Available
8.4
222
8.2
22
|
Verified
8.8
270
|
Verified
Feature Not Available
8.3
31
Internal Use
7.7
90
|
Verified
8.4
279
|
Verified
8.7
29
|
Verified
8.8
302
|
Verified
7.9
18
|
Verified
8.6
252
|
Verified
9.0
32
|
Verified
8.6
258
|
Verified
9.5
30
|
Verified
8.6
244
|
Verified
8.4
30
|
Verified
8.4
250
|
Verified
Generative AI
Not enough data
Not enough data
Self-Service Experience
8.7
107
Not enough data
8.3
103
Not enough data
Feature Not Available
Feature Not Available
8.3
26
Not enough data
8.5
29
Not enough data
Self-Service Platform
8.8
28
Not enough data
8.7
31
Not enough data
Feature Not Available
Not enough data
8.7
29
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Help Scout and LiveChat are categorized as Conversational Support, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Help Scout is categorized as Digital Customer Service Platforms, Shared Inbox, Customer Communications Management, and Email Management
LiveChat is categorized as Chatbots, Conversational Marketing, Customer Service Automation, and Conversational Commerce Platforms
Reviews
Reviewers' Company Size
Help Scout
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LiveChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
20.4%
Information Technology and Services
9.9%
Internet
7.6%
Marketing and Advertising
4.4%
Retail
4.2%
Other
53.4%
Computer Software
8.9%
Information Technology and Services
8.3%
Retail
6.1%
Financial Services
4.0%
Internet
3.8%
Other
68.9%
Discussions
Why sometimes the messages are not merged by themself?
2 Comments
AG
Hey Oliver,
I'm Anthony. A member of Help Scout's support team.
If you still have questions about messages within Help Scout, please reach out and I'd...Read more
What should I look for in a ticketing system?
2 Comments
AG
Help Scout recently announced a new integration with messenger, which is great news for their users. However, I find it disappointing that this integration...Read more
Do you have a mobile app?
1 Comment
BD
Yes, search "Help Scout" in your device's application store. Read more
Can one user respond to multiple chats concurrently?
3 Comments
BM
Yes. 1-10-100. Easy to switch between themRead more
How does LiveChat work when no one is available?
3 Comments
AB
A small box will still be visible on your website, and (depending on your settings) it can say "Sorry you missed us, leave us a message" or "no agent are...Read more
HIS DOCTRINE!! by Paul T. Wright Jr
3 Comments
LL
I now have questions on the reason why churches now say that baptism in not necessary for salvation when it says that Baptism now saves us in 1 Peter 3:21....Read more
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