Compare Help Scout vs LiveChat

See this
comparison of Help Scout vs. LiveChat
based on data from user reviews. Help Scout rates 4.3/5 stars with 164 reviews. LiveChat rates 4.5/5 stars with 644 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Basic
$8
user/month
Starter
$16
per seat / month
 
Plus
$27
user/month
Team
$33
per seat / month
 
Standard
$15
user/month
Business
$50
per seat / month
 
Enterprise
$149
per seat / month
 
Free Trial Unavailable
Free Trial
Help Scout
Basic
$8user/month
Plus
$27user/month
Standard
$15user/month
Free Trial Unavailable
LiveChat
Starter
$16per seat / month
Team
$33per seat / month
Business
$50per seat / month
Enterprise
$149per seat / month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.5
9.1
Ease of Use
Ease of Use
9.2
9.4
Ease of Setup
Ease of Setup
8.9
9.1
Ease of Admin
Ease of Admin
8.9
9.2
Quality of Support
Quality of Support
8.8
9.1
Ease of Doing Business With
Ease of Doing Business With
9.0
9.2
Product Direction (% positive)
Product Direction (% positive)
7.9
8.4
Meets Requirements
Help Scout
8.5
LiveChat
9.1
Ease of Use
Help Scout
9.2
LiveChat
9.4
Ease of Setup
Help Scout
8.9
LiveChat
9.1
Ease of Admin
Help Scout
8.9
LiveChat
9.2
Quality of Support
Help Scout
8.8
LiveChat
9.1
Ease of Doing Business With
Help Scout
9.0
LiveChat
9.2
Product Direction (% positive)
Help Scout
7.9
LiveChat
8.4

Features

Ticket and Case Management
Ticket creation user experience
Help Scout
9.1
LiveChat
9.2
Ticket response user experience
Help Scout
9.3
LiveChat
9.1
Workflow
Help Scout
8.3
LiveChat
9.0
Response Automation
Help Scout
8.4
LiveChat
9.2
SLA Management
Help Scout
Not enough data available
LiveChat
8.7
Attachments/Screencasts
Help Scout
8.5
LiveChat
9.0
Ticket Collaboration
Help Scout
8.8
LiveChat
9.1
Communication Channels
Customer Portal
Help Scout
9.0
LiveChat
9.3
Email to Case
Help Scout
9.2
LiveChat
9.3
Chat/Live Support
Help Scout
7.2
LiveChat
9.4
Social Integration
Help Scout
8.1
LiveChat
8.8
Call Center
Make, Receive, and Record Calls
Help Scout
Not enough data available
LiveChat
8.8
Customer and Contacts Database
Help Scout
7.7
LiveChat
9.0
Products and Version Tracking
Help Scout
Not enough data available
LiveChat
8.9
Call Scripting
Help Scout
Not enough data available
LiveChat
Not enough data available
Interactive Voice Response (IVR)
Help Scout
Not enough data available
LiveChat
Not enough data available
Self Service/Community
Forums
Help Scout
Not enough data available
LiveChat
8.7
Knowledge Base
Help Scout
8.3
LiveChat
9.0
Ideas/Feedback
Help Scout
9.2
LiveChat
8.9
Q&A
Help Scout
9.7
LiveChat
8.9
Reporting & Analytics
Social Monitoring
Help Scout
Not enough data available
LiveChat
8.7
Reporting
Help Scout
8.2
LiveChat
9.2
Dashboards
Help Scout
8.3
LiveChat
9.2
Platform
Mobile User Support
Help Scout
Not enough data available
LiveChat
9.2
ITIL Compliance
Help Scout
Not enough data available
LiveChat
Not enough data available
Customization
Help Scout
7.7
LiveChat
8.5
User, Role, and Access Management
Help Scout
8.5
LiveChat
9.4
Internationalization
Help Scout
8.1
LiveChat
9.0
Performance & Reliability
Help Scout
9.3
LiveChat
9.3
Integration APIs
Help Scout
8.4
LiveChat
8.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
55.7%
46.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.6%
35.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
5.7%
18.7%
Help Scout
Small-Business
55.7%
Mid-Market
38.6%
Enterprise
5.7%
LiveChat
Small-Business
46.1%
Mid-Market
35.2%
Enterprise
18.7%

Reviewers' Industry

 
Computer Software
20.2%
Computer Software
9.5%
 
Internet
16.0%
Information Technology and Services
8.1%
 
Information Technology and Services
8.6%
Retail
5.6%
 
Real Estate
5.5%
Telecommunications
4.3%
 
Marketing and Advertising
4.9%
Internet
4.2%
 
Other
44.8%
Other
68.3%
Help Scout
Computer Software
20.2%
Internet
16.0%
Information Technology and Services
8.6%
Real Estate
5.5%
Marketing and Advertising
4.9%
Other
44.8%
LiveChat
Computer Software
9.5%
Information Technology and Services
8.1%
Retail
5.6%
Telecommunications
4.3%
Internet
4.2%
Other
68.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
Most Helpful Critical Review
Gabriella S.
User

One of the elements of HelpScout that I think could be improved, is when you are sending a message, the custom fields appear below the message that you are typing. We use a lot of fields to categorize our tickets, so with all of the fields below a reply, we...

User in Information Technology and Services

It’s not a separate app you can download and remained logged into all day if you are responsible to be on chat that day.

 
Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Gabriella S.
User

One of the elements of HelpScout that I think could be improved, is when you are sending a message, the custom fields appear below the message that you are typing. We use a lot of fields to categorize our tickets, so with all of the fields below a reply, we...

LiveChat
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
User in Information Technology and Services

It’s not a separate app you can download and remained logged into all day if you are responsible to be on chat that day.

Screenshots

 
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Videos

 No videos provided

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 14 days! No credit card required.

Help Scout
No videos provided
LiveChat

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 14 days! No credit card required.

Downloads

Help Scout
No downloads provided
Ask Help Scout a QuestionContact Help Scout