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At a Glance
Market Segments
Small-Business (62.3% of reviews)
Small-Business (82.8% of reviews)
Entry-Level Pricing
$0.00 5 Users Per Month
$14.00 1 User Per Month
Help Scout
Star Rating
(417)4.4 out of 5
Market Segments
Small-Business (62.3% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 5 Users Per Month
Free Trial is available
Browse all 5 pricing plansKeeping
Star Rating
(65)4.5 out of 5
Market Segments
Small-Business (82.8% of reviews)
Pros & Cons
Entry-Level Pricing
$14.00 1 User Per Month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Help Scout excels in ticket creation user experience with a score of 9.2, while Keeping received a lower score of 8.9. Reviewers mention that Help Scout's interface is intuitive and user-friendly, making it easier for teams to manage customer inquiries efficiently.
- Reviewers mention that Help Scout's response automation feature is rated at 8.6, significantly higher than Keeping's 7.6. Users say that Help Scout's automation capabilities streamline repetitive tasks, allowing support teams to focus on more complex issues.
- G2 users highlight Help Scout's quality of support with a score of 9.1, compared to Keeping's 8.9. Users report that Help Scout's customer service is responsive and helpful, which is crucial for businesses relying on timely support.
- Users on G2 note that Help Scout's multi-channel coverage is outstanding, scoring 9.8, while Keeping does not have a specified score. Reviewers mention that Help Scout allows seamless integration across various communication channels, enhancing customer engagement.
- Reviewers mention that Help Scout's internal discussion feature scores 9.1, while Keeping's is lower at 8.0. Users say that Help Scout facilitates better team collaboration through its internal notes and discussions, which is vital for resolving customer issues quickly.
- Users report that Help Scout's knowledge base feature is rated at 8.7, while Keeping's is lower at 8.0. Reviewers mention that Help Scout's knowledge base is comprehensive and easy to navigate, providing customers with self-service options that reduce the volume of support tickets.
Pricing
Entry-Level Pricing
Help Scout
Free
$0.00
5 Users Per Month
Limited to 100 contacts per month and 5 users.
- Up to 5 users
- 1 Inbox
- 10 Saved replies
Keeping
Essential
$14.00
1 User Per Month
Includes 2 shared mailboxes and 2 workflows.
- Standard Reporting
- Frequently Asked Questions Database
- Response Templates
Free Trial
Help Scout
Free Trial is available
Keeping
Free Trial is available
Ratings
Meets Requirements
8.7
315
8.6
45
Ease of Use
9.2
319
8.9
47
Ease of Setup
9.2
163
8.7
32
Ease of Admin
9.1
163
9.4
29
Quality of Support
9.1
289
9.1
39
Has the product been a good partner in doing business?
9.1
156
9.6
28
Product Direction (% positive)
8.2
303
8.9
42
Features by Category
Ticket and Case Management
9.2
175
|
Verified
8.7
23
9.2
174
|
Verified
8.6
22
8.6
188
|
Verified
8.4
26
8.6
164
7.9
26
Feature Not Available
7.8
20
8.7
176
|
Verified
7.8
21
8.9
175
|
Verified
8.6
24
8.2
99
8.3
21
Generative AI
5.2
7
7.6
12
6.1
6
7.4
12
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Feature Not Available
7.6
19
9.2
166
|
Verified
8.8
23
7.7
101
|
Verified
8.2
17
7.7
61
7.0
17
6.8
28
|
Verified
7.1
16
Platform
7.5
39
6.8
17
7.7
90
|
Verified
7.1
21
8.6
104
|
Verified
8.3
23
8.5
78
|
Verified
8.3
21
8.1
144
|
Verified
7.9
21
8.2
151
|
Verified
7.9
21
Channels
9.7
10
Not enough data
8.6
7
Not enough data
8.1
6
Not enough data
Design
7.7
8
Not enough data
8.8
7
Not enough data
8.5
11
Not enough data
9.1
11
Not enough data
9.3
10
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
8.3
57
Not enough data
8.5
31
Not enough data
8.7
33
Not enough data
8.4
36
Not enough data
Support Automation
8.4
36
Not enough data
8.8
42
Not enough data
8.4
34
Not enough data
9.0
36
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Sorting & Filtering
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Time Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Email Management
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
9.0
29
|
Verified
Not enough data
8.9
30
|
Verified
Not enough data
Feature Not Available
Not enough data
8.2
22
|
Verified
Not enough data
Feature Not Available
Not enough data
Internal Use
7.7
90
|
Verified
7.1
21
8.7
29
|
Verified
Not enough data
7.9
18
|
Verified
Not enough data
9.0
32
|
Verified
Not enough data
9.5
30
|
Verified
Not enough data
8.4
30
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
8.7
107
Not enough data
8.3
103
Not enough data
Feature Not Available
Not enough data
8.3
26
Not enough data
8.5
29
Not enough data
Self-Service Platform
8.8
28
Not enough data
8.7
31
Not enough data
Feature Not Available
Not enough data
8.7
29
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Help Scout and Keeping are categorized as Shared Inbox and Help Desk
Unique Categories
Help Scout is categorized as Digital Customer Service Platforms, Conversational Support, Customer Communications Management, Live Chat, Customer Self-Service, and Email Management
Keeping has no unique categories
Reviews
Reviewers' Company Size
Help Scout
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Keeping
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
20.4%
Information Technology and Services
9.9%
Internet
7.6%
Marketing and Advertising
4.4%
Retail
4.2%
Other
53.4%
Retail
7.8%
Higher Education
7.8%
Non-Profit Organization Management
6.3%
Marketing and Advertising
6.3%
Consumer Services
6.3%
Other
65.6%
Discussions
Why sometimes the messages are not merged by themself?
2 Comments
AG
Hey Oliver,
I'm Anthony. A member of Help Scout's support team.
If you still have questions about messages within Help Scout, please reach out and I'd...Read more
What should I look for in a ticketing system?
2 Comments
AG
Help Scout recently announced a new integration with messenger, which is great news for their users. However, I find it disappointing that this integration...Read more
Do you have a mobile app?
1 Comment
BD
Yes, search "Help Scout" in your device's application store. Read more
Is there any possidbility that you could remove or change to something more appealingd codes as [#QvQyF4kdwm] in a subject space?
2 Comments
JN
Our team actually likes these ticket numbers. It makes it very clear what is a ticket and what is not. We internally use a XMPP type service and can mention...Read more
Keeping has no more discussions with answers
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