Introducing G2.ai, the future of software buying.Try now
Compare Heap and Medallia Digital Experience Analytics (DXA) 
Featured Products
At a Glance
Market Segments
Mid-Market (54.0% of reviews)
Enterprise (50.0% of reviews)
Entry-Level Pricing
Free 10000 Sessions Per Month
No pricing available
Heap
Star Rating
(1,096)4.4 out of 5
Market Segments
Mid-Market (54.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10000 Sessions Per Month
Browse all 4 pricing plansMedallia Digital Experience Analytics (DXA)
Star Rating
(36)4.4 out of 5
Market Segments
Enterprise (50.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Medallia Digital Experience Analytics (DXA)Heap vs Medallia Digital Experience Analytics (DXA)
When assessing the two solutions, reviewers found Heap easier to use and set up. However, Medallia Digital Experience Analytics (DXA) is easier to administer. Reviewers also preferred doing business with Medallia Digital Experience Analytics (DXA) overall.
- Reviewers felt that Heap meets the needs of their business better than Medallia Digital Experience Analytics (DXA).
- When comparing quality of ongoing product support, reviewers felt that Heap is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Medallia Digital Experience Analytics (DXA) over Heap.
Pricing
Entry-Level Pricing
Heap
Free
Free
10000 Sessions Per Month
Find product-market fit
- Up to 10K monthly sessions
- Core analytics charts
- Unlimited enrichment sources
Medallia Digital Experience Analytics (DXA)
No pricing availableFree Trial
Heap
Free Trial is available
Medallia Digital Experience Analytics (DXA)
No trial information availableRatings
Meets Requirements
8.6
856
7.8
22
Ease of Use
8.1
866
7.9
22
Ease of Setup
8.5
314
7.8
10
Ease of Admin
8.6
317
8.9
9
Quality of Support
8.7
679
8.6
20
Has the product been a good partner in doing business?
8.8
299
9.5
10
Product Direction (% positive)
8.7
795
8.9
21
Features by Category
Metrics
8.6
397
8.5
10
8.4
365
8.6
11
8.3
327
7.7
11
9.0
398
8.7
10
8.8
391
7.4
9
8.0
305
8.0
10
8.1
279
7.7
10
8.7
347
8.2
10
8.7
368
8.8
11
Reporting
8.6
365
Not enough data
8.0
293
7.4
9
8.7
330
7.9
8
8.3
358
8.3
10
8.2
205
7.6
11
8.4
225
8.5
9
8.3
375
6.9
9
Other
8.4
339
Feature Not Available
8.0
185
Feature Not Available
7.6
192
8.1
9
8.2
214
8.5
8
8.1
149
7.4
7
8.0
45
Not enough data
7.9
47
7.6
7
Agentic AI - Digital Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.4
274
Not enough data
8.6
99
Not enough data
8.6
412
Not enough data
8.7
388
Not enough data
User Identification
8.1
41
Not enough data
8.6
94
Not enough data
8.5
68
Not enough data
Tracking & Reporting
8.6
102
Not enough data
8.4
93
Not enough data
8.1
80
Not enough data
8.1
97
Not enough data
8.2
96
Not enough data
8.4
90
Not enough data
Metrics
8.3
65
Not enough data
7.9
51
Not enough data
8.0
56
Not enough data
8.2
57
Not enough data
8.4
68
Not enough data
User Behavior
9.4
83
9.0
12
|
Verified
9.0
73
8.3
12
|
Verified
9.0
69
7.7
13
|
Verified
A/B Testing
9.1
52
8.1
9
8.9
24
7.8
6
|
Verified
9.3
61
7.3
10
|
Verified
9.3
44
7.6
9
|
Verified
Visitor Information
9.3
66
8.3
8
|
Verified
8.9
61
7.7
8
|
Verified
Agentic AI - Session Replay
Not enough data
Not enough data
Product Analytics
8.3
300
8.3
5
8.7
358
7.4
7
8.5
327
6.9
6
8.7
352
8.3
7
7.9
105
7.2
6
8.4
223
8.3
7
7.8
92
7.7
5
8.3
254
7.9
8
Agentic AI - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
8.6
85
Not enough data
8.4
87
Not enough data
8.6
83
Not enough data
8.2
69
Not enough data
7.8
72
Not enough data
7.3
49
Not enough data
Administration
8.1
69
Not enough data
8.2
50
Not enough data
8.5
65
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - E-Commerce Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
9.2
30
Not enough data
9.2
31
Not enough data
Platform Data
9.1
32
Not enough data
8.7
34
Not enough data
9.2
33
Not enough data
8.9
33
Not enough data
Platform Additional Functionality
9.2
33
Not enough data
8.9
31
Not enough data
7.9
15
Not enough data
Agentic AI - Customer Journey Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Computing
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Experimental Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - A/B Testing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
8.7
18
Not enough data
9.1
23
Not enough data
9.0
26
Not enough data
9.3
25
Not enough data
Process Management
9.1
23
Not enough data
9.1
23
Not enough data
9.4
26
Not enough data
9.3
25
Not enough data
System Management
9.4
20
Not enough data
9.3
14
Not enough data
Agentic AI - Heatmap Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
8.1
12
Not enough data
8.9
9
Not enough data
8.5
11
Not enough data
7.4
12
Not enough data
7.6
12
Reporting
Not enough data
7.5
12
Not enough data
8.8
13
Not enough data
8.3
9
Not enough data
8.3
12
Metrics
8.3
65
Not enough data
7.9
51
Not enough data
8.0
56
Not enough data
8.2
57
Not enough data
8.4
68
Not enough data
Variation Testing
8.5
37
Not enough data
Feature Not Available
Not enough data
8.7
45
Not enough data
8.6
45
Not enough data
8.3
43
Not enough data
8.2
29
Not enough data
Reporting
8.4
64
Not enough data
8.2
65
Not enough data
Personalization
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
38
Not enough data
Administration
8.1
52
Not enough data
7.8
15
Not enough data
8.5
62
Not enough data
8.9
63
Not enough data
Categories
Categories
Shared Categories
Heap and Medallia Digital Experience Analytics (DXA) are categorized as Product Analytics, Session Replay, and Digital Analytics
Unique Categories
Heap is categorized as E-Commerce Analytics, Mobile App Analytics, Mobile App Optimization, Enterprise Feedback Management, and Customer Journey Analytics
Medallia Digital Experience Analytics (DXA) is categorized as Heatmap Tools and A/B Testing
Reviews
Reviewers' Company Size
Heap
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Medallia Digital Experience Analytics (DXA)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
16.4%
Information Technology and Services
12.0%
Financial Services
9.0%
Marketing and Advertising
7.6%
Internet
5.4%
Other
49.4%
Telecommunications
14.7%
Insurance
14.7%
Financial Services
8.8%
Retail
5.9%
Oil & Energy
5.9%
Other
50.0%
Discussions
Does Heap work with multiple domains or websites?
1 Comment
MM
yes it supports, for instance we have 5 different websites, and you can create each project for each websites and do you analysis, all you need is to just...Read more
Does Heap support multiple projects on the same account?
1 Comment
MM
yes it supports multiple projects, Under the menu accounts, settings u can add multi projects. Read more
Does Heap work well with single-page web apps built on Backbone, Angular, and other frameworks?
1 Comment
MM
It should work for sure, heap will look for user visit on the page, and event actions triggered on the components on the object the present in your page. Read more
Medallia Digital Experience Analytics (DXA) has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
