Compare GoTo Connect and Grasshopper 
Featured Products
At a Glance
Market Segments
Small-Business (70.8% of reviews)
Small-Business (86.4% of reviews)
Entry-Level Pricing
Starting at $27.00 1 User, Per month
$14.00 Per Month
GoTo Connect
Star Rating
(1,390)4.4 out of 5
Market Segments
Small-Business (70.8% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $27.00 1 User, Per month
Browse all 2 pricing plansGrasshopper
Star Rating
(155)3.9 out of 5
Market Segments
Small-Business (86.4% of reviews)
Pros & Cons
Entry-Level Pricing
$14.00 Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that GoTo Connect excels in overall user satisfaction, reflected in its significantly higher G2 Score compared to Grasshopper. Users appreciate the excellent sound quality and the ease of setup, making it a preferred choice for businesses looking for reliable communication tools.
- According to verified reviews, GoTo Connect has a much larger volume of feedback, with over 1,300 reviews compared to Grasshopper's 154. This suggests that GoTo Connect's user experiences are more diverse and reliable, providing a broader perspective on its capabilities.
- Users say that GoTo Connect's support team is often very helpful, which contributes to a smoother implementation process. Many users highlight how the support team assists in navigating ongoing changes within the system, enhancing the overall user experience.
- Reviewers mention that while Grasshopper is user-friendly and effective for making calls and receiving messages, it lacks some of the advanced features that GoTo Connect offers, such as conference calling and customization options that cater to more complex business needs.
- G2 reviewers note that GoTo Connect provides a comprehensive solution for managing both internal and external communications, with features like a mobile app that supports field users. This versatility is a significant advantage for businesses with diverse communication requirements.
- Users highlight that while Grasshopper is a solid choice for small businesses, it may not meet the needs of those requiring more robust features. For instance, GoTo Connect's ability to handle automated attendants and desk-to-desk calls makes it a more suitable option for companies looking to streamline their communication processes.
Pricing
Entry-Level Pricing
GoTo Connect
Basic
Starting at $27.00
1 User, Per month
A simple business phone system with chat and video conferencing built right in
- Up to 20 users
- Local or toll-free number options
- Video meetings up to 4 participants
Grasshopper
True Solo
$14.00
Per Month
Starter plan for the single person businesses or side gigs. This plan includes: (1) local or toll free number with (1) extensions, for (1) user.
- 24/7 Support
- Business Texting
- Mobile + Desktop Apps
Free Trial
GoTo Connect
No trial information availableGrasshopper
Free Trial is available
Ratings
Meets Requirements
9.0
1,128
8.3
125
Ease of Use
9.0
1,141
8.0
127
Ease of Setup
8.7
802
7.7
67
Ease of Admin
8.9
781
8.3
61
Quality of Support
8.8
1,102
7.6
108
Has the product been a good partner in doing business?
9.1
774
7.6
60
Product Direction (% positive)
8.4
1,093
6.0
124
Features by Category
Dialing Options
8.9
12
Not enough data
8.8
11
Not enough data
Not enough data
Not enough data
Agent Tools
7.1
12
Not enough data
6.7
12
Not enough data
7.1
12
Not enough data
Automation
6.4
11
Not enough data
6.9
12
Not enough data
6.7
10
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Documents
7.3
55
Not enough data
6.9
54
Not enough data
8.0
57
Not enough data
Agentic AI - Online Fax
6.5
10
Not enough data
6.8
10
Not enough data
Sending
9.0
62
Not enough data
9.0
59
Not enough data
8.4
59
Not enough data
8.8
59
Not enough data
8.5
56
Not enough data
8.7
58
Not enough data
Channels
7.4
30
Not enough data
6.9
30
Not enough data
6.0
29
Not enough data
Design
7.8
30
Not enough data
6.1
26
Not enough data
7.0
27
Not enough data
7.6
29
Not enough data
7.4
29
Not enough data
Generative AI
4.5
20
Not enough data
5.2
21
Not enough data
Quality Assurance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.5
21
Not enough data
6.2
17
Not enough data
6.1
19
Not enough data
7.8
18
Not enough data
6.2
17
Not enough data
Generative AI
7.7
13
Not enough data
Functions
8.3
21
Not enough data
8.1
18
Not enough data
8.0
18
Not enough data
6.7
16
Not enough data
7.0
17
Not enough data
7.6
17
Not enough data
6.6
16
Not enough data
6.8
16
Not enough data
Agentic AI - Contact Center
4.4
6
Not enough data
4.4
6
Not enough data
5.8
6
Not enough data
3.9
6
Not enough data
Administrative
6.7
14
Not enough data
8.3
21
Not enough data
7.5
20
Not enough data
7.9
16
Not enough data
7.2
16
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
8.5
51
Not enough data
9.0
53
Not enough data
8.4
50
Not enough data
7.4
51
Feature Not Available
9.0
48
Not enough data
7.9
48
Not enough data
Basic Communication
9.2
905
|
Verified
8.9
83
|
Verified
8.0
396
|
Verified
Feature Not Available
7.8
448
|
Verified
6.9
15
7.9
384
|
Verified
Feature Not Available
8.6
650
|
Verified
4.6
15
|
Verified
9.1
737
|
Verified
7.6
42
|
Verified
Agentic AI - VoIP Providers
7.2
26
Not enough data
7.3
25
Not enough data
7.2
25
Not enough data
7.0
25
Not enough data
Access
8.2
478
|
Verified
6.3
22
8.2
504
6.5
19
8.4
507
|
Verified
8.5
56
|
Verified
Advanced Features
8.6
731
|
Verified
7.7
65
|
Verified
9.0
690
|
Verified
8.2
56
|
Verified
9.1
779
|
Verified
8.9
55
|
Verified
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Feature Not Available
Not enough data
9.0
101
|
Verified
Not enough data
Feature Not Available
Not enough data
Features
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
82
|
Verified
Not enough data
9.0
109
|
Verified
Not enough data
8.9
96
|
Verified
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
GoTo Connect and Grasshopper are categorized as VoIP Providers
Unique Categories
Grasshopper has no unique categories
Reviews
Reviewers' Company Size
GoTo Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Grasshopper
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
8.5%
Hospital & Health Care
5.7%
Financial Services
5.4%
Insurance
5.3%
Computer Software
4.3%
Other
70.9%
Information Technology and Services
9.7%
Consumer Services
6.5%
Marketing and Advertising
5.8%
Internet
5.2%
Financial Services
4.5%
Other
68.2%
Discussions
The Call prompter
2 Comments
CB
I recommend reaching out to their tech support team. They are amazing and will help you to quickly resolve this issue with the prompter.Read more
What is Grasshopper software used for?
1 Comment
AS
Grasshopper is used as a business calling app on your personal phone. You can take the office with you anywhere. The office number is what they will call but...Read more
Grasshopper has no more discussions with answers
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