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Compare Gladly and Re:amaze 
At a Glance
Market Segments
Mid-Market (61.2% of reviews)
Small-Business (80.9% of reviews)
Entry-Level Pricing
No pricing available
$29 per agent / month
Gladly
Star Rating
(1,086)4.7 out of 5
Market Segments
Mid-Market (61.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about GladlyRe:amaze
Star Rating
(139)4.6 out of 5
Market Segments
Small-Business (80.9% of reviews)
Pros & Cons
Entry-Level Pricing
$29 per agent / month
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Gladly excels in providing a comprehensive view of the customer journey, allowing users to see all interactions in one place. This feature is particularly praised for its efficiency, with one user noting that it saves time and reduces the need for additional staff.
- Users say that Re:amaze offers an intuitive and customizable interface, making it suitable for businesses of all sizes. Reviewers appreciate the centralized communication channels, which enhance team collaboration and streamline customer service responses.
- According to verified reviews, Gladly's focus on the context of customer interactions rather than just the communication channel is a significant advantage. Users enjoy the seamless integration with their CRM, which helps them manage all messages, calls, and social mentions effectively.
- Reviewers mention that while Re:amaze has a strong feature set, it may struggle with specific workflow needs, as some users have reported configuration challenges. However, its flexibility and multi-brand approach are highlighted as strong points.
- G2 reviewers highlight that both platforms provide quality support, but Gladly's recent user feedback suggests a slight edge in terms of overall satisfaction with support services, as users feel more empowered to resolve issues confidently.
- Users indicate that Gladly's Sidekick feature is particularly beneficial, as it helps streamline processes and provides advocates with the necessary information to solve customer issues effectively, showcasing its strength in enhancing user productivity.
Pricing
Entry-Level Pricing
Gladly
No pricing availableRe:amaze
Basic
$29 per agent / month
Re:amaze Basic includes everything you need to grow your customer service team and culture.
- Unlimited Email Inboxes
- Social Media Integration
- Basic Reporting and Analytics
Free Trial
Gladly
No trial information availableRe:amaze
Free Trial is available
Ratings
Meets Requirements
9.3
781
9.2
121
Ease of Use
9.5
787
9.0
123
Ease of Setup
9.3
297
8.9
76
Ease of Admin
9.2
176
9.4
77
Quality of Support
9.4
745
9.4
116
Has the product been a good partner in doing business?
9.6
176
9.6
76
Product Direction (% positive)
9.4
750
9.2
121
Features by Category
Ticket and Case Management
9.2
195
|
Verified
9.3
66
|
Verified
9.2
193
|
Verified
9.3
67
|
Verified
9.3
206
|
Verified
9.0
67
|
Verified
9.2
202
|
Verified
8.9
60
|
Verified
9.1
173
|
Verified
8.8
40
|
Verified
9.2
196
|
Verified
8.6
67
|
Verified
9.2
193
|
Verified
9.1
58
|
Verified
9.3
202
|
Verified
8.9
29
|
Verified
Generative AI
8.3
62
Not enough data
8.5
64
Not enough data
Agentic AI - Help Desk
8.3
26
Not enough data
8.2
26
Not enough data
8.4
26
Not enough data
Communication Channels
9.4
208
|
Verified
9.1
54
|
Verified
9.5
213
|
Verified
9.3
64
|
Verified
9.5
203
|
Verified
9.3
67
|
Verified
8.9
172
|
Verified
8.8
63
|
Verified
9.1
198
|
Verified
Feature Not Available
Platform
8.2
140
|
Verified
9.1
49
|
Verified
8.6
252
|
Verified
8.5
68
|
Verified
9.2
155
|
Verified
9.2
52
|
Verified
9.1
154
|
Verified
9.2
46
|
Verified
8.9
152
|
Verified
9.1
57
|
Verified
9.3
153
|
Verified
8.8
61
|
Verified
Channels
9.4
422
Not enough data
9.2
354
Not enough data
9.4
390
Not enough data
9.2
384
Not enough data
9.5
426
Not enough data
Generative AI
8.6
144
Not enough data
Functions
9.0
382
Not enough data
9.1
388
Not enough data
9.1
366
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.0
342
Not enough data
9.0
374
Not enough data
9.1
366
Not enough data
Agentic AI - Contact Center
7.8
24
Not enough data
8.8
24
Not enough data
8.1
24
Not enough data
8.3
24
Not enough data
Administrative
9.4
393
Not enough data
9.2
344
Not enough data
9.2
380
Not enough data
9.4
381
Not enough data
9.1
346
Not enough data
Conversational Platform
9.0
300
Not enough data
9.3
276
Not enough data
9.1
276
Not enough data
9.3
247
Not enough data
Support Automation
9.0
291
Not enough data
9.1
282
Not enough data
9.0
269
Not enough data
9.0
253
Not enough data
Generative AI
8.7
105
Not enough data
8.8
106
Not enough data
Customer Support
8.8
55
Not enough data
8.3
51
Not enough data
8.8
53
Not enough data
Automation
8.6
51
Not enough data
8.8
54
Not enough data
8.7
53
Not enough data
Artificial Intelligence
8.5
54
Not enough data
Feature Not Available
Not enough data
8.5
56
Not enough data
Generative AI
8.6
109
Not enough data
8.8
111
Not enough data
7.7
75
Not enough data
Communication
9.4
326
|
Verified
9.6
59
|
Verified
9.2
352
|
Verified
9.4
59
|
Verified
9.2
296
|
Verified
9.1
26
|
Verified
9.3
304
|
Verified
9.3
39
|
Verified
8.7
253
Not enough data
Internal Use
8.6
252
|
Verified
8.5
68
|
Verified
9.2
317
|
Verified
9.4
56
|
Verified
8.8
276
|
Verified
9.0
34
|
Verified
9.4
333
|
Verified
9.3
49
|
Verified
9.3
323
|
Verified
9.5
46
|
Verified
9.3
356
|
Verified
8.8
48
|
Verified
Generative AI
8.9
80
Not enough data
Self-Service Experience
9.4
239
9.1
47
9.2
224
9.0
48
8.8
189
Feature Not Available
8.9
195
Not enough data
9.0
216
Not enough data
Self-Service Platform
9.3
209
Not enough data
9.2
221
Not enough data
8.9
211
Not enough data
9.2
207
Not enough data
Agentic AI - Customer Self-Service
7.4
16
Not enough data
7.8
16
Not enough data
7.8
16
Not enough data
8.0
16
Not enough data
7.3
16
Not enough data
7.9
16
Not enough data
8.3
16
Not enough data
Generative AI
9.0(won by default)
59
Not enough data
9.1(won by default)
59
Not enough data
Process
9.1
177
9.2(won by 0.1)
38
9.4(won by 0.2)
193
9.2
43
9.4(won by 0.4)
179
9.0
38
Channels
9.7(won by 0.2)
235
9.5
56
9.4(won by 0.5)
187
8.9
57
9.5(won by 0.2)
224
9.3
53
9.3(tied score)
223
9.3(tied score)
23
9.5(won by 0.3)
225
9.2
30
Insight
9.0(won by 0.4)
195
8.6
27
9.3(won by 0.2)
196
9.1
37
9.3(won by 0.3)
179
9.0
38
9.5(tied score)
180
9.5(tied score)
44
Generative AI
8.3
43
Not enough data
8.5
44
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.1
13
Not enough data
8.6
12
Not enough data
8.3
12
Not enough data
8.6
14
Not enough data
8.3
12
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.2
12
Not enough data
8.2
11
Not enough data
8.5
11
Not enough data
8.8
13
Not enough data
Automation
8.7
13
Not enough data
8.2
12
Not enough data
8.2
12
Not enough data
Autonomy
8.3
13
Not enough data
8.6
12
Not enough data
8.2
13
Not enough data
8.5
13
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Gladly and Re:amaze are categorized as Digital Customer Service Platforms, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Gladly is categorized as Customer Service Automation, Conversational Support, Contact Center, and AI Customer Support Agents
Re:amaze has no unique categories
Reviews
Reviewers' Company Size
Gladly
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Re:amaze
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
24.1%
Consumer Services
15.8%
Furniture
9.0%
Apparel & Fashion
7.9%
Consumer Goods
6.4%
Other
36.8%
Retail
19.1%
Consumer Electronics
6.6%
Apparel & Fashion
6.6%
Sporting Goods
5.9%
Consumer Goods
5.1%
Other
56.6%
Alternatives
Discussions
Can we get some more Gladly swag? Hoodie? Lol
2 Comments
IB
Hey John - Thank you for your awesome review. We'll see what we can do! :)
- Team GladlyRead more
What's the best way to connect to our account success rep?
2 Comments
IB
Hi Katheryn,
Thank you for your note. We will be in touch with you shortly to connect on this.
Sincerely,
GladlyRead more
Is there any training environment for gladly
2 Comments
GU
Hi Jerick. Having a "training" (sometimes referred to as a Sandbox environment) depends on your org. But if you'd like to access more formal training...Read more
What if your pricing changes in the future? Will I be grandfathered?
2 Comments
Official Response from Re:amaze
We're serious about pricing because we know how important it is for you to estimate costs and be able to scale your growth according to your business growth....Read more
How do I utilize the search option better?
1 Comment
HN
Hi, can you verify for me which search you're referring to and what you're trying to do (such as search FAQ Pages, Saved Response Templates, Search Reamaze's...Read more
What is Re:amaze's pricing?
1 Comment
Official Response from Re:amaze
Re:amaze offers 4 different plans for businesses in all growth stages.
1. Re:amaze Starter is a $50 flat rate plan that offers businesses unlimited staff...Read more
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